User Manual

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Resetting your Password using SwannView Link
2. Your NVR will automatically be detected (top right corner as shown above)
and an error message will appear on-screen. Don’t worry this is normal.
Click “OK” to continue (if your NVR does not appear, check that your device is
connected to your router using the supplied Ethernet cable).
3. To retrieve your recovery code, click “Add Device” (blue button). You will see
the following screen:
4. Your NVR’s MAC Address will be displayed. This is your recovery code that
is used to reset the password. Write this down including the colons (:).
5. Now it’s time to enter the recovery code on your NVR. Right-click the mouse
on the Live View screen to display the Menu Bar then click “Menu”. The login
prompt will appear on-screen:
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I haven’t created an email for my NVR, what can I do? Don’t worry, you
can use SwannView Link to retrieve your recovery code. You can use this
to reset your NVR’s password. Download the relevant version for your
computer and follow the on-screen instructions to complete installation.
SwannView Link Windows click here. SwannView Link Mac click here.
1. When you first run SwannView Link, you will see the following screen: