Other

OUR POLICIES

Processing

All of our products are made to order. Our standard processing time to create these orders is 3-5

business days.

Orders are shipped Monday through Friday, excluding Holidays. Orders placed on holidays or weekends

are processed the next business day.

Rush shipping may be available for some orders at an additional charge upon request.

If there are any issues with your order we will contact you via the email provided in your order.

Production will begin on custom items with customer provided files once the proof has been approved.

If Sweetums advises the customer that the image and/or graphics is not recommended and/or not

suitable for the use intended and/or quality production, the customer may proceed with the order at

their own discretion.

Shipping

Sweetums Signatures is not responsible for any delays in shipping due to the issues with the shipping

company.

All orders are shipped according to the information supplied by the customer. If a package is not

delivered due to an error made by the customer in submitting improper shipping information the

customer will be responsible for the cost to have this returned to our facility as well as the cost to ship

them back to them. Or they may choose to purchase the item again at a discounted price.

We ships all orders via UPS and USPS. The customer will receive an automatic email with the tracking

information at the time of shipment. Items shipped First Class Mail through USPS will not include

shipment tracking.

International tariffs, taxes, and or brokerage fees may be incurred at the time of delivery, and are solely

the customer's responsibility. We will not mark packages as gifts when shipping Internationally, and the

full value of the package will be disclosed on the shipping documents at the time of shipment.

Cancellation

We do not offer a cancellation option for standard orders, as we tend to process and produce orders

very quickly.

Customers can cancel a custom order which requires proofing if they do not approve of the proof and it

has not been sent to production.

All cancellations must be authorized by a Sweetums Signatures representative.

Returns

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OUR POLICIES Processing All of our products are made to order. Our standard processing time to create these orders is 3-5 business days. Orders are shipped Monday through Friday, excluding Holidays. Orders placed on holidays or weekends are processed the next business day. Rush shipping may be available for some orders at an additional charge upon request. If there are any issues with your order we will contact you via the email provided in your order.
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Sweetums Signatures will accept returns on most items and will issue a refund with minus a 10% restocking fee and original shipping cost (and rush processing; if applicable). Customers who return items that qualified for free shipping will receive a credit minus the 10% restocking fee and minus the initial cost of shipping for the item. Custom orders are not eligible for return, unless the return is requested due to an error on our behalf.
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Any of the content in any form that is related to our website and/or company is protected under copyright, trademark, and other proprietary rights. You’re not allowed to copy, re-distribute, use or publish any materials, content or design from Sweetums Signatures without permission for any reason. By registering and/or checking out through our website, you confirm that the info provided is accurate and correct. We can cancel your account at any time if deemed false, harmful or fraudulent.