User manual

12 Troubleshooting
In the following we list a few common problems that may occur during operation.
We give you some suggestions for easy troubleshooting:
Problem Possible causes and solutions
No power supply Check the USB cable for proper connection. Connect the MIDI
keyboard via the supplied USB cable to a computer for power
supply.
or
Check the 9 V power adapter for proper connection. Connect
the MIDI keyboard via an optional 9V power supply to an AC
outlet for power supply.
No sound when pressing keys Check hard and software for volume settings: Computer,
sound module, connected speakers.
Check MIDI and audio connections.
Check channel settings.
Check sequencer settings.
Correct settings if necessary and / or establish connections cor‐
rectly.
Expression pedal not reacting The device is designed exclusively for stereo pedals with the
required control range of 0 … 10 kΩ
Always start by connecting the pedal. Then connect the key‐
board, and then start up the software.
If needed, reset the keyboard using [RESET ALL].
Continuous tone Toggle the sustain pedal polarity (if possible).
Try disconnecting the sustain pedal.
Make sure that the sustain pedal is not pressed when
switching on.
Check the MIDI filter settings on the tone generator or in the
software.
Reset the keyboard with [RESET ALL] or [ALL NOTES OFF] .
Wrong pitch Reset the transposed or octaved keyboard.
Reset the active MIDI pitch.
The troubleshooting information does not claim to be complete.
Troubleshooting
MIDI keyboard
28