Operation Manual

In Case of Problems
116
12 In Case of Problems
Service Hotline
Should problems arise with the telephone, please refer to the following information first. In
the case of technical problems, you can contact our hotline service, Tel. [phone] wit-
hin Switzerland (cost via Swisscom at time of going to print: CHF 2.00/min). In the case of
claims under the terms of guarantee, contact your sales outlet. There is a 2 year period of
guarantee.
Problems and solutions
Problems Solutions
No connection to base
station possible
− Check that the handset has been registered
on the base station with the correct PIN code;
 Page 112.
No telephone calls possible
− The telephone is not connected properly or is
defective. Only use the telephone connection
line supplied.
− Test whether the telephone connection is in
order by using another telephone.
− The power adaptor plug is not plugged in or
there is a complete power failure.
− The batteries are empty or defective.
− The handset is too far from the base station.
− The wrong dialling mode is set;
 Page 112.
Connection is disturbed or cut off
− The handset is too far from the base station.
− The base station is in an unsuitable location.
The system no longer
responds
− Reset all the functions to their default set-
tings;  Page 112.
− Disconnect the power adapter plug briefly
from the power socket.
The batteries are empty within a
short time
− The batteries are empty or defective.
− Place the handset in the base station pro-
perly. Clean the contact surfaces on the
handset and base station with a soft, dry
cloth.
− Place the handset in the base station for 14
hours.
The caller number display (CLIP
1
)
does not function
− The caller number display function is a sup-
plementary service offered by telephone net-
work providers. Contact your network provi-
der for further information.
− The caller has suppressed the transmission
of their phone number.
1
CLIP: Calling Line Identification Presentation = Display the caller’s phone number.