Symantec Backup Exec™ System Recovery
Symantec Backup Exec System Recovery User's Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 7.0 Legal Notice Copyright © 2007 Symantec Corporation. All rights reserved. Federal acquisitions: Commercial Software - Government Users Subject to Standard License Terms and Conditions.
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Contents Technical Support Chapter 1 Installing Symantec Backup Exec™ System Recovery Preparing for installation ............................................................... System requirements .............................................................. Supported file systems and removable media .............................. Unavailable features ............................................................... Installing Symantec Backup Exec System Recovery .............................
Contents Chapter 3 Best practices for backing up Best practices for backing up ......................................................... About backups ....................................................................... Before you back up ................................................................. During a backup ..................................................................... When the backup is complete ................................................... Additional tips about backups ...
Contents Using the Advanced page ............................................................... 80 Chapter 5 Backing up remote computers from your computer About backing up other computers from your computer ...................... Adding computers to the Computer List ............................................ Deploying the agent ...................................................................... Granting rights to domain users on Windows 2003 SP1 servers ...........................................
Contents About file and folder backups .................................................. Managing recovery points ............................................................ Cleaning up old recovery points ............................................... Deleting a recovery point set ................................................... Deleting recovery points within a set ........................................ Making copies of recovery points ............................................
Contents Starting networking services .................................................. Using the pcAnywhere thin host for a remote recovery ............... Mapping a network drive in the recovery environment ................ Configuring network connection settings ................................. Viewing properties of recovery points and drives .............................. Viewing properties of a recovery point .....................................
Contents Troubleshooting recovery points ................................................... Burning recovery points to a CD or DVD .................................... Support for CD/DVD burners .................................................. Support for DVD-ROM drives .................................................. About hiberfile.sys and pagefile.sys files ................................... Troubleshooting scheduled backups ...............................................
Contents Setting the time zone and then exiting the recovery environment .................................................................. Using a SAN ........................................................................ Using dual-ported fibre channel cards ...................................... Wireless devices ................................................................... Viewing your IP address or other configuration information ......... Restoring after setting encryption on an NTFS volume ..
Contents
Chapter 1 Installing Symantec Backup Exec™ System Recovery This chapter includes the following topics: ■ Preparing for installation ■ Installing Symantec Backup Exec System Recovery ■ Setting up your first backup ■ About ensuring the recovery of your computer ■ Creating a custom Symantec Recovery Disk CD ■ Starting Symantec Backup Exec System Recovery ■ Configuring Backup Exec System Recovery default options ■ Updating Backup Exec System Recovery ■ Uninstalling the product Preparing for
Installing Symantec Backup Exec™ System Recovery Preparing for installation Table 1-1 Minimum system requirements Component Minimum Requirements Operating system Windows 32-bit or 64-bit operating systems: RAM ■ Windows Vista Home Basic ■ Windows Vista Home Premium ■ Windows Vista Ultimate ■ Windows Vista Business ■ Windows Vista Enterprise ■ Windows XP Professional/Home (SP2 or later) ■ Windows XP Media Center ■ Windows Small Business Server 2000 ■ Windows Small Business Server
Installing Symantec Backup Exec™ System Recovery Preparing for installation Table 1-1 Minimum system requirements (continued) Component Minimum Requirements Software The .NET Framework 2.0 is required to run Backup Exec System Recovery. If the .NET Framework is not already installed, then Backup Exec System Recovery installs it for you. Virtual platforms (for converted recovery points) ■ VMware GSX Server 3.1 and 3.2 ■ VMware Server 1.0 (replacement/rename for GSX Server) ■ VMware ESX Server 2.
Installing Symantec Backup Exec™ System Recovery Preparing for installation About the Symantec Backup Exec for Windows Servers - System Recovery Option version of Backup Exec System Recovery If you are using Symantec Backup Exec for Windows Servers - System Recovery Option, the following features are not available without upgrading to the full version of Backup Exec System Recovery: Disabled features Table 1-2 Feature What it does CD/DVD support Back up your computer directly to CD or DVD, or copy
Installing Symantec Backup Exec™ System Recovery Installing Symantec Backup Exec System Recovery ■ Restore Anyware ■ Convert to Virtual Disk All other features are enabled during the 30 day grace period. If you are using an Evaluation copy of the product, it also expires after 30 days. However, all features are enabled until the end of the evaluation period, at which time you must purchase the product or uninstall it.
Installing Symantec Backup Exec™ System Recovery Installing Symantec Backup Exec System Recovery Warning: The Symantec Recovery Disk (SRD) provides the tools that you need to recover your computer. It is included with your product either on a separate CD, or on your product CD, depending on the version of the product that you purchased. You should store the CD in a safe place.
Installing Symantec Backup Exec™ System Recovery Installing Symantec Backup Exec System Recovery 12 If a driver that is used on your computer is not available on the Symantec Recovery Disk, you receive a notification message that includes the name of the driver. Write down the name of the driver file, and then click OK to dismiss the message. Drivers are critical in the event that you need to use the Symantec Recovery Disk to recover your system drive (the drive where your operating system is installed).
Installing Symantec Backup Exec™ System Recovery Setting up your first backup ■ If you have a Volume Incentive Program (VIP) Activation key, enter it in the appropriate spaces as it appears on your certificate. 3 Click Next. 4 Click Run LiveUpdate to check for any product updates since the product shipped. 5 Click Launch Easy Setup to open the Easy Setup box when you complete the install process.
Installing Symantec Backup Exec™ System Recovery About ensuring the recovery of your computer If you want the new backup to run immediately, be sure to select Run backup now, and then click OK. About ensuring the recovery of your computer If Windows fails to start or it does not run normally, you can recover your computer by using the Symantec Recovery Disk. The drivers that are included on the recovery disk must match the drivers required to run your computer's network cards and hard disks.
Installing Symantec Backup Exec™ System Recovery Creating a custom Symantec Recovery Disk CD See “You cannot access the local drive where your recovery points are saved ” on page 192. ■ You need information about your system to help you run the recovery environment. See “Locating required system information ” on page 181. See “Troubleshooting the recovery environment ” on page 186.
Installing Symantec Backup Exec™ System Recovery Starting Symantec Backup Exec System Recovery Note: You must have a writeable DVD/CD-RW drive to create a custom Symantec Recovery Disk. To create a custom Symantec Recovery Disk CD 1 Start Backup Exec System Recovery. 2 Attach and turn on all storage devices and network devices that you want to make available. 3 Insert the Symantec Recovery Disk CD into your CD-ROM drive.
Installing Symantec Backup Exec™ System Recovery Configuring Backup Exec System Recovery default options ■ In the Windows system tray, double-click the Backup Exec System Recovery tray icon. ■ In the Windows system tray, right-click the Backup Exec System Recovery tray icon, and then click Open Symantec Backup Exec System Recovery. ■ In the Windows system tray, double-click the Backup Exec System Recovery tray icon.
Installing Symantec Backup Exec™ System Recovery Configuring Backup Exec System Recovery default options Tab Description File Types Lets you manage file types and file type categories, which are used as a method for selecting the types of files you want included in a file and folder backup. See “Managing file types ” on page 31.
Installing Symantec Backup Exec™ System Recovery Configuring Backup Exec System Recovery default options To configure default options 1 Start Backup Exec System Recovery and click Tasks > Options. 2 Select an option you want to modify, make any necessary changes, and then click OK. Selecting a default backup destination You can specify the default destination for storing recovery points and file and folder backup data created when you run a backup.
Installing Symantec Backup Exec™ System Recovery Configuring Backup Exec System Recovery default options To adjust the default effect of a backup on my computer's performance 1 On the main menu bar, click Tasks > Options. 2 Click Performance. 3 If you want to improve your computer's speed performance, move the slider bar closer to Slow. 4 If you want the backup to complete more quickly, move the slider bar closer to Fast. 5 Click OK.
Installing Symantec Backup Exec™ System Recovery Configuring Backup Exec System Recovery default options To enable network throttling 1 On the main menu bar, click Tasks > Options. 2 Click Performance. 3 Check Enable network throttling. 4 In the Maximum network throttling field, enter the maximum amount (in KB) of network throughput that Backup Exec System Recovery can send per second. 5 Click OK.
Installing Symantec Backup Exec™ System Recovery Configuring Backup Exec System Recovery default options To adjust default tray icon settings 1 On the main menu bar, click Tasks > Options. 2 Click Tray Icon and select one of the following: Show system tray icon Displays the Backup Exec System Recovery icon in the system tray. You must select this option to enable or disable any of the remaining options. Show missed backups Notifies you when a backup was scheduled but did not run.
Installing Symantec Backup Exec™ System Recovery Configuring Backup Exec System Recovery default options To create a new file type and extensions 1 On the main menu bar, click Tasks > Options. 2 Click File Types. 3 Click the Add a file type (+) button to add a file type category. 4 Type a descriptive name of the new file type category, and then press Enter. 5 Select *.
Installing Symantec Backup Exec™ System Recovery Configuring Backup Exec System Recovery default options Logging Backup Exec System Recovery messages You can specify which product messages (errors, warnings, and information) are logged as they occur, and where the log file is stored. Product messages can provide useful information about the status of backups or related events, and can also provide helpful information when you are troubleshooting.
Installing Symantec Backup Exec™ System Recovery Configuring Backup Exec System Recovery default options To configure which product events are written to a Windows event log 1 On the main menu bar, click Tasks > Options. 2 Under Notifications, click Event Log. 3 Click the Select the priority and type of messages drop-down list and select the priority level at which a message should be logged. 4 5 All messages Send all messages, regardless of priority levels.
Installing Symantec Backup Exec™ System Recovery Updating Backup Exec System Recovery 3 4 Click the Select the priority and type of messages drop-down list and select the priority level at which an email should be sent. All messages Send all messages, regardless of priority levels. Medium and high priority messages Send only medium and high priority messages. High priority messages only Send only high priority messages. No messages Do not send any messages, regardless of priority levels.
Installing Symantec Backup Exec™ System Recovery Uninstalling the product You run LiveUpdate as soon as you install the product. You should continue to run LiveUpdate periodically to obtain program updates. To update Backup Exec System Recovery 1 On the Help menu, click LiveUpdate. 2 In the LiveUpdate window, click Start to select the updates. Follow the on-screen instructions. 3 When the installation is complete, click Close.
Chapter 2 Introducing Symantec Backup Exec™ System Recovery This chapter includes the following topics: ■ About Symantec Backup Exec System Recovery ■ What's new in Backup Exec System Recovery ■ Key product components ■ How you use Backup Exec System Recovery ■ Where to find more information About Symantec Backup Exec System Recovery Symantec Backup Exec System Recovery is the gold standard in Windows® system recovery allowing businesses and IT to recover from system loss or disasters in minutes
Introducing Symantec Backup Exec™ System Recovery What's new in Backup Exec System Recovery Storage, RAID, CD/DVD, etc. When systems fail, you can quickly restore them without the need for manual, lengthy and error prone processes.
Introducing Symantec Backup Exec™ System Recovery What's new in Backup Exec System Recovery Feature Description Improved Easy Setup Now setting up your first backup is even easier with the enhanced Easy Setup, which appears either during install (unless you choose to skip it), or automatically the first time you run Backup Exec System Recovery. Specify a few preferences, and Backup Exec System Recovery can start backing up your computer on a regular basis.
Introducing Symantec Backup Exec™ System Recovery Key product components Feature Description Event-triggered backups In addition to scheduled and manual backups, Backup Exec System Recovery can detect certain events and run a backup automatically whenever they occur, providing an added level of protection for your computer. Performance throttling Manually adjust the effect of a running backup on the performance of your computer to better match your needs at the moment.
Introducing Symantec Backup Exec™ System Recovery How you use Backup Exec System Recovery Table 2-1 Key product components (continued) Key Component Description Symantec Recovery Disk The Symantec Recovery Disk (SRD) is used to boot your computer into the recovery environment. If your computer's operating system fails, use the SRD to recover your system drive (the drive where your operating system is installed).
Introducing Symantec Backup Exec™ System Recovery Where to find more information Figure 2-1 Working with Backup Exec System Recovery Where to find more information You can access the Help system from within the product for information regarding how to use and troubleshoot the product. You can also access the complete Backup Exec System Recovery User's Guide in PDF format in the \Docs folder on the product CD. The Troubleshooting appendix also contains many known issues and workarounds.
Chapter 3 Best practices for backing up This chapter includes the following topics: ■ Best practices for backing up ■ Additional tips about backups Best practices for backing up As you prepare to back up your computer, review this information: ■ Before you back up ■ During a backup ■ When the backup is complete About backups When you back up your computer, you choose from two types of backups: ■ drive-based backup: backs up an entire hard drive ■ file and folder backup: backs up only the file
Best practices for backing up Best practices for backing up Backup type Use to Drive-based backup ■ File and folder backup ■ Back up and recover your computer (system drive, typically drive C) ■ Back up and recover a specific hard drive (any secondary drive, drives other than your system drive) ■ Recover lost or damaged files or folders using recovery points Back up and recover specific files and folders, such as personal files stored in the My Documents folder ■ Back up and recover files of a sp
Best practices for backing up Best practices for backing up Keep personal data on a separate drive than the drive on which Windows and your software programs are installed. You should keep your operating system and software programs separate from your own data. This practice helps to speed the creation of recovery points and reduce the amount of information that needs to be restored. For example, use the C drive to run Windows and to install and run software programs.
Best practices for backing up Additional tips about backups Review the contents of recovery points and file and folder backup data. Periodically review the contents of your recovery points to ensure that you back up only your essential data. For file and folder backups, click Recover My Files from either the Home or Tasks pages. Then click Search to display the latest version of all the files that are included in your backup.
Best practices for backing up Additional tips about backups ■ The computer that is being backed up must be turned on and Windows must be started. ■ All defined backups are saved automatically so that you can edit them or run them later. ■ Do not run a disk defragmentation program during a backup. Doing so will significantly increase the time that it takes to create the recovery point and might cause unexpected system resource issues.
Best practices for backing up Additional tips about backups
Chapter Backing up your data This chapter includes the following topics: ■ About backing up your data ■ About backing up dual-boot computers ■ Choosing a backup type ■ Defining a drive-based backup ■ Defining a file and folder backup ■ After defining your backup ■ Running an existing backup immediately ■ Verifying that a backup is successful ■ Enabling event-triggered backups ■ About selecting a backup destination ■ About setting a compression level for drive-based backups ■ Setting
Backing up your data About backing up your data ■ Deleting backup jobs ■ Rescanning a computer’s hard disk ■ Configuring Backup Exec System Recovery to send SNMP traps ■ Using the Advanced page About backing up your data To back up your computer or your individual files and folders, you do the following steps: ■ Define a backup ■ Run the backup When you define a backup, you make the following decisions: ■ What to back up (files and folders, or an entire drive) ■ Where to store the backup
Backing up your data Choosing a backup type You might encounter issues if you try to use the Backup Exec System Recovery LightsOut Restore feature on dual-boot systems. It is not supported. The same is true of the Backup Exec System Recovery Restore Anyware™ feature.
Backing up your data Defining a drive-based backup For optimum protection, you should define a drive-based backup and run it on a regular basis. By default, scheduled independent recovery points or recovery point set names are appended with 001.v2i, 002.v2i, and so forth. Recovery point set names are appended with _i001.iv2i, _i002.iv2i, and so forth. For example, if your base recovery point is called C_Drive001.v2i, the first incremental recovery point is called C_Drive001_i001.iv2i.
Backing up your data Defining a drive-based backup 6 Select the type of recovery point that you want the backup to create. Recovery point set (recommended) Schedule a base recovery point with additional recovery points that contain only incremental changes that were made to your computer since the previous recovery point. Incremental recovery points are created faster than the base recovery point. They also use less storage space than an independent recovery point.
Backing up your data Defining a drive-based backup 9 Click Next. Note: You cannot use an encrypted folder as your backup destination. You can choose to encrypt your backup data to prevent another user from accessing it. 10 On the Options page, select from the following options: Name Type a name for your backup. Compression Select one of the following compression levels for the recovery point.
Backing up your data Defining a drive-based backup Enable search engine support Select this option to let a search engine, such as Google Desktop, index all of the file names that are contained in each recovery point. By indexing the file names, you can then use your search engine to locate files you want to restore. See “About using a search engine to search recovery points” on page 169.
Backing up your data Defining a drive-based backup ■ If you chose a recovery point set as your recovery point type in step 6, skip to the next step. ■ If you chose an independent recovery point as your recovery point type, click the Automatically create a recovery point drop-down list, and then select one of the following options: No Schedule Runs the backup only when you run it yourself, manually. Weekly Runs the backup at the time and on the days of the week that you specify.
Backing up your data Defining a drive-based backup Schedule Do one or more of the following: (Backup Time) ■ Click Schedule, and then select the days and a start time for when the backup should run. Check Run more than once per day if you frequently modify data that you want to protect. Also, specify the maximum time that should occur between backups and the number of times per day that the backup should run.
Backing up your data Defining a drive-based backup 3 Select one or more drives to back up and click Next. Note: Press and hold Ctrl to select multiple drives. 4 Click Next. 5 In the Backup Destination dialog box, select from the following options: Folder field Browse to the location in which you want to store the recovery points. If Backup Exec System Recovery detects that this location does not have enough available space, it alerts you. You should choose another location that has more space.
Backing up your data Defining a drive-based backup Description text box Type a description for the recovery point. The description can be anything that helps you further identify the recovery point's contents. Advanced In the Advanced Options dialog box, select any of the following options, and then click OK.
Backing up your data Defining a drive-based backup About network credentials If you connect to a computer on a network, you must provide the user name and password for network access, even if you previously authenticated to the network. The Backup Exec System Recovery service runs on the local system account. When you enter network credentials, the following rules apply: ■ If the computer you want to connect to is on a domain, provide the domain name, user name, and password.
Backing up your data Defining a drive-based backup You can specify the location of command files if you want them to be located in a place other than the default location. You can also specify a location on a per-job basis, as well as specify a location that can be shared among several computers. If you specify a network location, you must provide network credentials. See “About network credentials” on page 60.
Backing up your data Defining a file and folder backup Table 4-1 Recovery point creation stages Stage Description Before data capture This stage occurs after a backup has started and before a recovery point is created. You can run a command during this stage to prepare for the recovery point creation process. For example, you can close any open applications that are using the drive. Note: If you use this option, be sure the command file has an error recovery mechanism built into it.
Backing up your data Defining a file and folder backup which by default is the same backup destination that is used for storing recovery points. To define a file and folder backup 1 On the Home page, click Run or Manage Backups. 2 In the Run or Manage Backups window, click Define New. If you have not yet defined a backup, the Easy Setup dialog appears. 3 Select Back up selected files and folders, and then click Next.
Backing up your data Defining a file and folder backup Use standard characters, not extended characters or symbols. You must type this password before you restore a backup or view its contents. 9 ■ For an additional level of security, click Use encryption to encrypt your file data. ■ In the Exclude group box, uncheck any of the folders you want to include in your backup. The folders listed are typically not used for storing personal files or folders.
Backing up your data After defining your backup 14 To review the total number and size of files to be included in the backup, click Preview. Note: Depending on the amount of data you have identified for file and folder backup, the preview process could take several minutes. 15 If you want to run the new backup immediately, click Run backup now, and then click Finish.
Backing up your data Running an existing backup immediately wrong with the installation. It can also help you to ensure that you have a backup of your work after you have modified a large number of files and you don't want to wait for a regularly scheduled backup. You can run an existing backup at any time. Note: If necessary, you can run a quick backup of a particular drive without using a defined backup. See “Running a One Time Backup” on page 57..
Backing up your data Running an existing backup immediately time the backup job was run. Use this option to create an alternate recovery point type. Note: Using this option does not change the settings of the defined backup. To do that, you must open the backup and modify its settings manually. See “Editing a backup schedule ” on page 77. See “Editing backup settings” on page 77. To run a backup with options 1 On the Home page, click Run or Manage Backups.
Backing up your data Verifying that a backup is successful Verifying that a backup is successful After a backup completes, you can validate the success of the backup from the Status page to ensure you have a way to recover lost or damaged data. The Status page contains a scrolling calendar that is aligned with each drive on your computer. The calendar lets you quickly identify when a backup ran, and what type of backup it was. It also identifies upcoming, scheduled backups.
Backing up your data About selecting a backup destination This option is unavailable for file and folder backups. ■ The Maxtor OneTouch™ external hard drive button is pushed Note: This feature only appears if you have a Maxtor OneTouch drive installed, and you are running a Windows XP 32-bit platform. To enable event-triggered backups 1 On the Home or Tasks page, click Run or Manage Backups. 2 Select the backup you want to edit, and then click Change Schedule. 3 Click General under Event Triggers.
Backing up your data About selecting a backup destination Table 4-2 Selecting a backup destination Backup destination Information to consider Local hard drive, USB drive, or FireWire drive The benefits of this option are as follows: ■ Fast backup and recovery (recommended) ■ Can schedule unattended backups Inexpensive because drive space can be overwritten repeatedly ■ Off-site storage is possible ■ ■ Reserves hard drive space for other uses Although you can save the recovery point to the
Backing up your data About selecting a backup destination Table 4-2 Selecting a backup destination (continued) Backup destination Information to consider CD-RW/DVD-RW When you save backup data to removable media, it is automatically split into the correct sizes if the backup spans more than one media.
Backing up your data About setting a compression level for drive-based backups Table 4-3 Advantages and disadvantages of backup destinations (continued) Backup destination Advantages Removable media (local) ■ Disadvantages Protection from hard drive failure ■ Ideal for off-site storage ■ Reserves hard drive space for other uses About setting a compression level for drive-based backups During the creation of a recovery point, compression results may vary, depending on the types of files saved t
Backing up your data Setting advanced options for drive-based backups Setting advanced options for drive-based backups When you define a drive-based backup, you can set the following advanced options: Divide into smaller files to simplify archiving You can split the recovery point into smaller files and specify the maximum size (in MB) for each file.
Backing up your data Setting advanced options for drive-based backups To edit advanced backup options 1 On the Home or Tasks page, click Run or Manage Backups. Select the backup you want to edit, and then click Edit Settings. 2 Click Next twice. 3 Click Advanced. 4 In the Advanced Options dialog box, make your changes, and then click OK. 5 Click Next three times, and then click Finish.
Backing up your data Setting advanced options for drive-based backups Warning: Store the password in a secure place. Passwords are case-sensitive. When you access or restore a password encrypted recovery point, Backup Exec System Recovery prompts you for the case-sensitive password. If you do not type the correct password or you forget the password, you cannot open the recovery point. Symantec Technical Support has no method for opening an encrypted recovery point.
Backing up your data Adjusting the speed of a backup 4 On the File menu, click Verify Recovery Point. If the Verify Recovery Point option is unavailable, you must first dismount the recovery point. Right-click the recovery point and click Dismount Recovery Point. 5 When the validation is complete, click OK. If you prefer, you can have recovery points automatically verified for integrity at the time they are created. See “Setting advanced options for drive-based backups” on page 73.
Backing up your data Editing a backup schedule Editing a backup schedule You can edit any of the schedule properties for a defined backup to adjust the date and time. To edit a backup schedule 1 On the Home page, click Run or Manage Backups. 2 Select a backup to edit. 3 Click Change Schedule. 4 Make changes to the schedule, and then click OK. Editing backup settings You can modify the settings of an existing backup.
Backing up your data Adding users who can back up your computer To turn off a backup job 1 On the Home page, click Run or Manage Backups. 2 Select the backup that you want to turn off. 3 Click Tasks > Disable Backup. Repeat this procedure to re-enable the backup. The Disable Backup menu item changes to Enable Backup when you disable the selected backup.
Backing up your data Deleting backup jobs Deleting backup jobs You can delete backup jobs when they are no longer needed. Deleting a backup job does not delete the recovery points or file and folder backup data from the storage location. Only the backup job is deleted. If you want to delete backup data (recovery points and file and folder backup data), refer to the following topics: See “Managing recovery points” on page 117. To delete backup jobs 1 On the Home page, click Run or Manage Backups.
Backing up your data Using the Advanced page To configure Backup Exec System Recovery to send SNMP traps 1 On the Tasks menu, click Options. 2 Under Notifications, click SNMP Trap. 3 Click the Select the priority and type of messages drop-down list and select the priority level at which traps should be generated. 4 5 All messages Send all messages, regardless of priority levels. Medium and high priority messages Send only medium and high priority messages.
Backing up your data Using the Advanced page of Backup Exec System Recovery, you might prefer to perform most tasks from the Advanced view. Note: When refering to the documentation while using the Advanced page, the first one or two steps do not apply because they indicate where to access each feature from the other pages of the product interface. From that point on, follow the remaining steps of each procedure. The Advanced page can be hidden from view if you do not plan to use it.
Backing up your data Using the Advanced page
Chapter 5 Backing up remote computers from your computer This chapter includes the following topics: ■ About backing up other computers from your computer ■ Adding computers to the Computer List ■ Deploying the agent ■ Using the Symantec Backup Exec System Recovery Agent ■ Managing the agent through Windows Services ■ Best practices for using services ■ Controlling access to Backup Exec System Recovery About backing up other computers from your computer Backup Exec System Recovery lets you c
Backing up remote computers from your computer Adding computers to the Computer List Note: You must purchase a separate license for each computer you want to manage. You can deploy the agent without a license for a 30-day evaluation. After that time, you must purchase and install the license to continue managing the remote computer. You can purchase additional licenses at the Symantec Global Store. Visit: http://shop.symantecstore.com First, you add a computer's name or IP address to the Computer List.
Backing up remote computers from your computer Deploying the agent To remove a computer from the Computer List 1 On the Backup Exec System Recovery menu bar, click Computers > Edit List. 2 Select the remote computer that you want to remove, click the minus sign (-), and then click OK. Note: Removing a computer from the Computer List does not uninstall the agent from the computer. You must run the Windows Uninstall program. See “Uninstalling the product” on page 36.
Backing up remote computers from your computer Deploying the agent If your computers are set up in a workgroup environment, you should prepare your local computer before you deploy an agent. To prepare a computer in a workgroup environment to deploy the agent 1 On the Windows taskbar, right-click Start, and then click Explore . 2 On the Tools menu, click Folder Options > View.
Backing up remote computers from your computer Deploying the agent To manually install the agent 1 Insert the Symantec Backup Exec System Recovery product CD into the media drive of the computer. The installation program should start automatically. 2 If the installation program does not start, on the Windows taskbar, click Start > Run, type the following command, then click OK. :\autorun.exe where is the drive letter of your media drive.
Backing up remote computers from your computer Using the Symantec Backup Exec System Recovery Agent To grant rights to all domain users on Windows 2003 SP1 servers 1 Run the dcomcnfg.exe tool. 2 Navigate to Component Services > Computers > My Computer. 3 Right-click My Computer, and then select Properties. 4 On the the COM Security tab, under Launch and Activation Permissions, click Edit Limits.
Backing up remote computers from your computer Managing the agent through Windows Services ■ If Backup Exec System Recovery is installed on the computer, double-click the Backup Exec System Recovery tray icon to start the program. If only the agent is installed, double-clicking the tray icon only displays an About dialog box.
Backing up remote computers from your computer Best practices for using services Best practices for using services Table 5-1 describes some best practices for using services. Table 5-1 Best practice Best practices for using services Description Check the Events tab first before using The Events tab in the Advanced view can help you Services. to track down the source of a problem, particularly when it is associated with the Symantec Backup Exec System Recovery Agent.
Backing up remote computers from your computer Best practices for using services Opening Services There are several methods you can use to open Services to manage the Symantec Backup Exec System Recovery Agent. To open Services 1 2 Do one of the following: ■ On the Windows Vista taskbar, click Start > Control Panel > Classic View > Administrative Tools, and then double-click Services. ■ On the Windows taskbar, click Start > Settings > Control Panel > Administrative Tools > Services.
Backing up remote computers from your computer Best practices for using services Stop You can stop the agent if you believe it is causing a problem on the computer, or you want to temporarily free memory resources. If you stop the agent, you also prevent all of your drive-based backups and file and folder backups from running. If you stop the Symantec Backup Exec System Recovery Agent service and then start Backup Exec System Recovery, the agent restarts automatically. The Status changes to Ready.
Backing up remote computers from your computer Best practices for using services 5 6 On the Recovery tab, in the First failure, Second failure, and Subsequent failures lists, select the action that you want: Restart the Service Specify the number of minutes before an attempt to restart the service is made. Run a Program Specify a program to run. You should not specify any programs or scripts that require user input.
Backing up remote computers from your computer Controlling access to Backup Exec System Recovery Table 5-2 Required services Service Startup type Event Log Automatic Plug and Play Automatic Remote Procedure Call (RPC) Automatic To view Symantec Backup Exec System Recovery Agent dependencies 1 In the Services window, under Name, click Backup Exec System Recovery. See “Opening Services ” on page 91. 2 On the Action menu, click Properties. 3 Click the Dependencies tab.
Backing up remote computers from your computer Controlling access to Backup Exec System Recovery Table 5-3 Permission options (continued) Option Description Status Only Users or groups can get status information, and can run a backup job. But they cannot define, change, or delete any backup jobs, or use any other function of the product. Deny Users cannot perform any function, or see any information. They are blocked from any access to Backup Exec System Recovery.
Backing up remote computers from your computer Controlling access to Backup Exec System Recovery To remove a user or group 1 On the Windows Start menu, click Programs > Symantec > Backup Exec System Recovery > Security Configuration Tool. 2 Select the user or group that you want to remove, and then click Remove. 3 Click OK when you are finished.
Backing up remote computers from your computer Controlling access to Backup Exec System Recovery To perform Run As from Windows Vista 1 On the Windows taskbar, click Start > All Programs > Backup Exec System Recovery > Backup Exec System Recovery. 2 Click Yes when prompted to add the required privileges. 3 Enter the password for an administrator account, and then click OK.
Backing up remote computers from your computer Controlling access to Backup Exec System Recovery
Chapter 6 Monitoring the status of your backups This chapter includes the following topics: ■ About monitoring backups ■ Monitoring backup protection from the Home page ■ Monitoring backup protection from the Status page ■ Customize status reporting ■ Viewing drive details ■ Improving the protection level of a drive About monitoring backups You should monitor your backups to ensure that you can effectively recover lost data when you need it.
Monitoring the status of your backups Monitoring backup protection from the Home page Monitoring backup protection from the Home page On the Home page, the Backup Status pane provides a summary of the backup protection status of your computer. For example, if one or more drives are not included in a defined backup, the background color and status icon changes to reflect the level of backup protection. The Status Details pane provides recommendations on which actions you should take.
Monitoring the status of your backups Monitoring backup protection from the Status page Table 6-1 Backup protection levels (continued) No backup protection assigned The drive that displays this icon is not being monitored for backup status; or it is being monitored for errors only, but there are no errors to report. Use the Customize status reporting feature on the Status page to change the status report setting.
Monitoring the status of your backups Monitoring backup protection from the Status page Table 6-2 Icon Description Backups calendar icons Icon states Represents a drive-based backup that This icon can appear in the following states: is configured to create a single, independent recovery point. When this icon appears in the Backup timeline, it Indicates that the backup ran and that an indicates that a drive-based backup is independent recovery point was created. scheduled to occur.
Monitoring the status of your backups Monitoring backup protection from the Status page Table 6-2 Icon Backups calendar icons (continued) Description Icon states Represents a file and folder backup. It This icon can appear in the following states: indicates that a file and folder backup is scheduled to occur on the day that it Indicates that the backup ran and that file and folder appears in the backup timeline. backup data was created successfully. Indicates that the backup is not available.
Monitoring the status of your backups Customize status reporting To monitor backup protection from the Status page 1 On the Status page, review the Backups calendar and verify that the backup appears on the date that you ran it. 2 In the Drives column, select the drive that you want to view. The status information appears in the bottom half of the Status page. 3 Move your mouse over a backup icon in the calendar to review the status of the backup.
Monitoring the status of your backups Viewing drive details 3 Select one of the following options: Full status reporting Shows the current status of the selected drive or file and folder backups on the Home and Status pages. Select this option if the data is critical. Errors only status reporting Shows the current status of the selected drive or file and folder backups only when errors occur.
Monitoring the status of your backups Improving the protection level of a drive To view drive details 1 On the Advanced page, on the Content Bar, click the Drives tab. If the Advanced page is not visible on the Primary Navigation Bar, click View > Show Advanced Page. 2 In the Drive column, select a drive. 3 Review the Details section below the Drives table.
Monitoring the status of your backups Improving the protection level of a drive To improve the protection level of a drive 1 On the Status page, select a drive that requires attention from the Drives column. 2 In the Status section at the bottom of the page, right-click the backup you want to modify, and then select one of the following menu items: Run Backup Now Runs the selected backup job immediately. Change Schedule Opens the Run When dialog so that you can edit the backup schedule.
Monitoring the status of your backups Improving the protection level of a drive
Chapter 7 Exploring the contents of a recovery point This chapter includes the following topics: ■ About exploring recovery points ■ Exploring a recovery point through Windows Explorer ■ Opening files within a recovery point ■ Using a search engine ■ Unmounting a recovery point drive ■ Viewing the drive properties of a recovery point About exploring recovery points You can use Backup Exec System Recovery to explore files in a recovery point by assigning it a drive letter that is visible from W
Exploring the contents of a recovery point Exploring a recovery point through Windows Explorer You can only run programs from within a mapped recovery point that do not rely on registry values, COM interfaces, dynamic link libraries (DLLs), or other similar dependencies. You can set up a mounted drive as a shared drive. Users on a network can connect to the shared drive and restore files and folders from the recovery point. You can mount one or more recovery points at a time.
Exploring the contents of a recovery point Opening files within a recovery point Mounting a recovery point from Windows Explorer You can also manually mount a recovery point as a drive by opening your backup destination folder in Windows Explorer. You can use Windows Explorer to search the contents of the recovery point.
Exploring the contents of a recovery point Using a search engine 4 In the right content panel, double-click the folder that contains the file that you want to view. 5 Right-click the file that you want to view, and then click View File. The View option is unavailable if you select a program file that has a .exe, .dll, or .com file extension. To restore one or more files 1 On the Tools page, click Run Recovery Point Browser.
Exploring the contents of a recovery point Unmounting a recovery point drive Unmounting a recovery point drive All of your mounted recovery point drives are unmounted when you restart the computer. You can also unmount the drives without restarting the computer. To dismount a recovery point in Windows Explorer 1 In Windows Explorer, navigate to the mounted recovery point. 2 Right-click the drive, and then click Dismount Recovery Point.
Exploring the contents of a recovery point Viewing the drive properties of a recovery point To view the drive properties of a recovery point 1 In the Recovery Point Browser, in the tree panel, click the recovery point that contains the drive that you want to view. 2 Select a drive. 3 Do one of the following: ■ On the File menu, click Properties. ■ Right-click the recovery point, and then click Properties.
Chapter 8 Managing backup destinations This chapter includes the following topics: ■ About backup destinations ■ How backup data works ■ Managing recovery points ■ Converting a recovery point to a virtual disk format ■ Managing file and folder backup data ■ Automating management of backup data ■ Moving your backup destination About backup destinations A backup destination is the location in which your backup data is stored.
Managing backup destinations How backup data works Drive-based backup Use this option to back up an entire drive (for example, your system drive, which is typically C). You can then restore any file, folder, or your entire drive. File and folder backup Use this option to back up only the files and folders that you select. You can then restore any file or all of them at any time. This option typically requires less disk space than drive-based backups.
Managing backup destinations Managing recovery points them in your backup. You can even modify the list of file types to include types unique to the software you are using. Backup Exec System Recovery also keeps multiple versions of the same files for you, so that you can restore the version of a file containing the changes you need to restore. You can even set a limit to the number of versions kept so that you can control the use of disk space.
Managing backup destinations Managing recovery points Note: After a recovery point is deleted, you no longer have access to the files or system recovery from that point in time. You should explore the contents of the recovery point before you delete it. See “Opening files within a recovery point” on page 111. See “About exploring recovery points ” on page 109. To clean up old recovery points 1 On the Tools page, click Manage Backup Destination. 2 Click Clean Up.
Managing backup destinations Managing recovery points Warning: Be careful about which recovery points you choose to delete. You could inadvertently lose data. For example, you create a new document, which is captured in the third recovery point in a recovery point set. You then accidentally delete the file, which is captured by the fourth recovery point. If you delete the third recovery point, you permanently lose the version of the file that was backed up.
Managing backup destinations Converting a recovery point to a virtual disk format 3 Select which recovery point to copy, and then click OK. 4 On the Welcome page of the Copy Recovery Point Wizard, click Next. 5 Select the recovery point that you want to copy. Recovery point sets appear as single recovery points. Check View all recovery points to display all incremental recovery points that are included within the recovery point sets. 6 Click Next.
Managing backup destinations Converting a recovery point to a virtual disk format ■ VMware Server 1.0 ■ VMware ESX Server 2.5 and 3.0 ■ VMware Infrastructure 3 ■ Microsoft Virtual Server 2005 R2 To convert a recovery point to virtual disk format 1 On the Tools page, click Convert to Virtual Disk, and then click Next. 2 Select the recovery point that you want to convert, and then click Next.
Managing backup destinations Converting a recovery point to a virtual disk format ■ 6 Click Browse to locate the folder in which you want to place the virtual disk image. If you select a network location, type your network credentials. See “About network credentials” on page 60. 7 Click Next. 8 If you select Microsoft Virtual Disk (.vhd) as your virtual disk format, skip the next step. 9 If you select VMware Virtual Disk (.
Managing backup destinations Managing file and folder backup data Import location Type the path to the folder from which you want to import the virtual disk files. Note: The folder that you select must be different than the upload location folder. Remove intermediate files Check this option if you want the temporary files to be removed once the virtual disk is created. 10 Click Next, and then review the summary of the choices you made. If you need to make any changes, click Back. 11 Click Finish.
Managing backup destinations Managing file and folder backup data Limiting the number of file versions to keep You can manage your file and folder backup data by limiting the number of versions of backup files that you keep. This can significantly reduce the amount of disk space required, especially if the files are large, as is often the case with audio and video files. To limit the number of file versions to keep 1 On the Tools page, click Manage Backup Destination. 2 Click Settings.
Managing backup destinations Automating management of backup data You can specify a limit to the number of versions of each file or folder stored in file and folder backup data. See “Limiting the number of file versions to keep” on page 124. To find versions of a file or folder 1 Open Windows Explorer. 2 Navigate to a file that you know is included in a file and folder backup. 3 Right-click the file, and then click Show Versions.
Managing backup destinations Moving your backup destination Moving your backup destination You can change the backup destination for your recovery points and move your existing recovery points to a new location. For example, suppose you install a new external hard drive for storing your backup data. You could then change the backup destination for one or more backups to the new drive. When you select a new location, you can also choose to move the existing recovery points to the new destination.
Managing backup destinations Moving your backup destination 9 If you have file and folder backup data that you want to move to the new backup destination, click Move file backup data. The Move File Backup Data option is not available no file and folder backup data is found at the original backup destination. 10 Click OK.
Managing backup destinations Moving your backup destination
Chapter 9 Recovering files, folders, or entire drives This chapter includes the following topics: ■ About recovering lost data ■ Recovering files and folders by using file and folder backup data ■ Recovering files and folders by using a recovery point ■ Recovering a secondary drive ■ About LightsOut Restore About recovering lost data Backup Exec System Recovery can restore lost files, folders, or entire drives by using recovery points or file and folder backup data.
Recovering files, folders, or entire drives Recovering files and folders by using file and folder backup data Backup Exec System Recovery includes a search tool to help you locate the files that you want to recover. To recover files and folders by using file and folder backup data 1 On the Home or Tasks page, click Recover My Files. 2 In the left pane of the Recover My Files window, select File and Folder as the search method.
Recovering files, folders, or entire drives Recovering files and folders by using a recovery point ■ Click Recovered Files folder on the desktop to restore your files to a Recovered Files folder on your Windows desktop. Backup Exec System Recovery creates this folder during the restore. ■ Click Alternate folder and type the path to the location in which you want to restore your files. 7 Click Recover.
Recovering files, folders, or entire drives Recovering files and folders by using a recovery point Filename Lets you browse to another location, for example, an external (USB) drive or removable media to select a recovery point (.v2i) file. Select this option, and then do the following: Click Browse, locate and select a recovery point (.v2i file), and then click Open. ■ If you select a network location, type your network credentials. See “About network credentials” on page 60. ■ Click Finish.
Recovering files, folders, or entire drives Recovering files and folders by using a recovery point 6 Click Recover Files. 7 In the Recover My Files dialog box, do one of the following: ■ Click Original folders to have your files restored in the original folder where they existed when they were backed up. If you want to replace the original files, check Overwrite existing files. If you do not check this option, a number is added to the filename, leaving the original file untouched.
Recovering files, folders, or entire drives Recovering a secondary drive Recovering a secondary drive If you lose data on a secondary drive, you can use an existing recovery point for that drive to restore the data. A secondary drive is a drive other than the drive on which your operating system is installed. Note: You can recover your system drive (typically, drive C). For example, if your computer has a D drive and the data has been lost, you can restore the D drive back to an earlier date and time.
Recovering files, folders, or entire drives Recovering a secondary drive 5 6 Do one of the following: ■ To use the recovery point that is selected, click Next. ■ Click Browse to select a different recovery point, and then click Next. If you need to access recovery points on a network that requires user authentication, enter your user name and password, and then click Next. Select the drive that you want to restore, and then click Next.
Recovering files, folders, or entire drives Recovering a secondary drive Restore original disk signature Restores the original, physical disk signature of the hard drive. Disk signatures are included in Windows Server 2003, Windows 2000 Advanced Server, and Windows NT Server 4.0 Enterprise Edition (SP3 and later). Disk signatures are required to use the hard drive.
Recovering files, folders, or entire drives About LightsOut Restore About LightsOut Restore Symantec Backup Exec System Recovery LightsOut Restore lets administrators restore a computer from a remote location. It works regardless of the state of the computer provided that its file system is intact. For example, suppose you are on vacation in the Bahamas and a computer on your network in Los Angeles goes down.
Recovering files, folders, or entire drives About LightsOut Restore ■ Install Backup Exec System Recovery on the servers that you want to protect, and then define and run backups to create recovery points. ■ Run the LightsOut Restore Wizard to install the Symantec recovery environment to the local file system. The wizard also creates an entry in the Windows boot menu that can be used to boot to the recovery environment. Note: LightsOut Restore works only on the primary operating system.
Recovering files, folders, or entire drives About LightsOut Restore To configure LightsOut Restore 1 Start Backup Exec System Recovery, and then click File > LightsOut Setup. If the product is not licensed, the LightsOut Setup menu item is not available. You must install a license file. See “Activating Backup Exec System Recovery later” on page 22. 2 Insert your Symantec Recovery Disk CD into your CD-ROM drive, and then click Next.
Recovering files, folders, or entire drives About LightsOut Restore The files are copied from the Symantec Recovery Disk. After the files are copied, you receive a message that indicates that LightsOut Restore successfully installed. 7 If you want to ensure that you can use the LightsOut feature when you need it, check the Test installed LightsOut Restore check box.
Chapter 10 Recovering a computer This chapter includes the following topics: ■ About recovering a computer ■ Starting a computer by using the recovery environment ■ Preparing to recover a computer ■ Recovering a computer ■ Restoring multiple drives by using a system index file ■ Recovering to a computer that has different hardware ■ Recovering files and folders from the recovery environment ■ Using the networking tools in the recovery environment ■ Viewing properties of recovery points an
Recovering a computer Starting a computer by using the recovery environment you can access the Recover My Computer Wizard to restart the computer into its previous, usable state. Note: If you purchased Backup Exec System Recovery from your computer manufacturer, some features in the recovery environment might not be available. For example, if the manufacturer installed the recovery environment on your computer's hard disk.
Recovering a computer Starting a computer by using the recovery environment To start your computer by using the Symantec Recovery Disk 1 If you store your recovery points on a USB device, attach the device now (for example, and external hard drive). Note: You should attach the device before you restart the computer. Otherwise, the recovery environment might not detect it. 2 Insert the Backup Exec System Recovery CD into the media drive of the computer.
Recovering a computer Preparing to recover a computer To configure your computer to boot from a CD 1 Turn on your computer. 2 As the computer starts, watch the bottom of the screen for a prompt that tells you how to access the BIOS setup. Generally, you need to press the Delete key or a function key to start your computer's BIOS setup program. 3 In the BIOS setup window, select Boot Sequence, and then press Enter.
Recovering a computer Recovering a computer Checking your hard disk for errors If you suspect that your hard disk is damaged, you can examine it for errors. To check your hard disk for errors 1 In the Analyze panel, click Check Hard Disks for Errors. 2 Select the drive that you want to check. 3 Select any of the following options. 4 Automatically fix file system errors Fixes errors on the selected disk. When this option is not selected, errors are displayed but are not fixed.
Recovering a computer Recovering a computer If the Symantec Recovery Disk cannot locate any recovery points, you are prompted to locate one. Click View by, and then select one of the following options: Date Displays all of the discovered recovery points in the order in which they were created. If no recovery points were discovered, the table will appear empty. You should then choose one of the remaining View by options.
Recovering a computer Recovering a computer 5 If you need to delete a drive to make space available to restore your recovery point, click Delete Drive. When you click Delete Drive, the drive is only marked for deletion. The actual deletion of the drive takes place after you click Finish in the wizard. If you change your mind before you click Finish, go back to the Target Drive page of the wizard, and then click Undo Delete.
Recovering a computer Recovering a computer Restore original disk signature Restores the original, physical disk signature of the hard drive. Disk signatures are included in Windows Server 2003, Windows 2000 Advanced Server, and Windows NT Server 4.0 Enterprise Edition (SP3 and later). Disk signatures are required to use the hard drive.
Recovering a computer Restoring multiple drives by using a system index file 7 Click Next to review the restore options that you selected. Note: The Restore Anyware pane appears if your recovery point was configured for use with the Restore Anyware feature. You should cancel the current operation and follow the instructions for using Restore Anyware. See “Recovering to a computer that has different hardware” on page 150.
Recovering a computer Recovering to a computer that has different hardware 7 Check each recovery point that you want to recover. If necessary, add, change, or remove recovery points from the list. 8 Click Finish.
Recovering a computer Recovering to a computer that has different hardware ■ Add mass storage device drivers. ■ Install hotfixes for the Windows operating system that you restore. ■ Reactivate your Windows operating system when the system restarts. ■ Provide your license key when the system restarts. ■ Provide a local user name and password for the recovery point when the system restarts.
Recovering a computer Recovering to a computer that has different hardware 3 On the Welcome page of the wizard, click Next. If the Symantec Recovery Disk cannot locate any recovery points, you are prompted to locate one. Click View by, and then select one of the following options: Date Displays all of the discovered recovery points in the order in which they were created. If no recovery points were discovered, the table will appear empty. You should then choose one of the remaining View by options.
Recovering a computer Recovering to a computer that has different hardware 4 Select the drive that you want to recover. If you are recovering your computer, select the drive on which Windows is installed. On most computer systems, this drive is the C drive. In the recovery environment, the drive letters and labels might not match what appears in Windows. You might need to identify the correct drive based on its label, the name assigned to it, or by browsing the files and folders in the recovery point.
Recovering a computer Recovering to a computer that has different hardware Set drive active (for booting OS) Makes the restored drive the active partition (for example, the drive from which the computer starts). You should select this option if you are restoring the drive on which your operating system is installed. Restore original disk signature Restores the original, physical disk signature of the hard drive.
Recovering a computer Recovering files and folders from the recovery environment The options that are available depend on the restore destination that you selected. 9 Click Next to review the restore options you have selected. Note: The Restore Anyware pane appears if your recovery point was configured for use with the Restore Anyware feature. You should cancel the current operation and follow the instructions for using Restore Anyware.
Recovering a computer Recovering files and folders from the recovery environment Note: If you have trouble finding the recovery points in a network location, in the File name box, type the name of the computer and share that holds your recovery points. For example, \\computer_name\share_name. If you are still having problems, try entering the computer's IP address. Using the networking tools in the recovery environment .
Recovering a computer Using the networking tools in the recovery environment This feature uses the Recovery Point Browser and functions similarly to Windows Explorer. You can browse the file structure of any drive that is attached to your computer from the recovery environment. To explore your computer ◆ In the Analyze pane, click Explore My Computer.
Recovering a computer Using the networking tools in the recovery environment To start the pcAnywhere thin host After you start the thin host from the Symantec Recovery Disk, it waits for a connection from a remote computer. You can connect to the thin host to remotely manage a recovery or to perform other tasks in the recovery environment. You must use Symantec pcAnywhere to connect to the thin host.
Recovering a computer Using the networking tools in the recovery environment ■ Choose to automatically login to the host on connection. If you do not include the login information, you are prompted for it when you connect to the thin host. ■ Type the following login name: symantec ■ Type the following password: recover The thin host shuts down when there is an attempt to connect by using any incorrect configuration settings.
Recovering a computer Using the networking tools in the recovery environment recovery point. You can map a network drive so that you can locate the recovery points more effectively. To map a network drive in the recovery environment 1 In the recovery environment main window, click Network, and then click Map a network drive. 2 Map a network drive by using the UNC path of the computer on which the recovery point is located.
Recovering a computer Viewing properties of recovery points and drives 6 Type the address of the computer that you want to ping on the network segment. 7 Click OK. If you specified a computer name or a computer name and domain as the address method, make note of the IP address that is returned from the computer that you pinged. If communication to the storage computer is operating as expected, you can use the Map Network Drive utility to map a drive to the recovery point location.
Recovering a computer Viewing properties of recovery points and drives Compression The compression level that is used in the recovery point Spanned Whether the entire recovery point file is spanned over several files Password protected The password protection status of the selected drive Encryption The encryption strength that is used with the recovery point Format The format of the recovery point Computer name The name of the computer on which the recovery point was created Restore Anywar
Recovering a computer About the Support Utilities Size The total size (in megabytes) of the drive. This total includes used and unused space. Used space The amount of used space (in megabytes) within the drive. Unused space The amount of unused space (in megabytes) within the drive. Contains bad sectors Indicates if there are any bad sectors on the drive.
Recovering a computer About the Support Utilities
Chapter 11 Copying a drive This chapter includes the following topics: ■ About copying a drive ■ Preparing to copy drives ■ Copying one hard drive to another hard drive About copying a drive You can use the Copy Drive feature to copy your operating system, applications, and data from one hard drive to another hard drive. You can even copy a larger hard drive to a smaller hard drive if the data on the drive being copied is at least 1/16th smaller in size than the total size of the new drive.
Copying a drive Preparing to copy drives Preparing to copy drives Before you can copy drives, you must have the hardware configured correctly. To prepare to copy drives 1 Do all of the following: ■ Prepare the computer. ■ Get the manufacturer's directions for installing the drive. ■ Shut down the computer, and then disconnect the power cord. ■ Discharge electricity by touching a grounded metal object. ■ Remove the computer cover.
Copying a drive Copying one hard drive to another hard drive Copying one hard drive to another hard drive After you install a new hard drive, you can copy your old hard drive to the new one. The new hard drive does not need to be formatted. If the hard drive that you want to copy contains more than one partition, you must copy each partition, one at a time, to the new hard drive. If the power or the hardware fails while you copy the data, no data is lost from the source drive.
Copying a drive Copying one hard drive to another hard drive Table 11-1 Drive-to-drive copying options (continued) Option Description Set drive active (for booting OS) Make the destination drive the active partition (the drive from which the computer starts). Only one drive can be active at a time. To boot the computer, it must be on the first physical hard disk, and it must contain an operating system.
Appendix A Using a search engine to search recovery points This appendix includes the following topics: ■ About using a search engine to search recovery points ■ Enabling search engine support ■ Recovering files using Google Desktop's Search Desktop feature About using a search engine to search recovery points Backup Exec System Recovery supports the use of Google Desktop for searching for file names that are contained in recovery points.
Using a search engine to search recovery points Enabling search engine support Enabling search engine support To use this feature with a search engine, such as Google Desktop, you must do all of the following: Install a search engine Backup Exec Retrieve is installed by an organization's IT department. Ask your IT department if it is available. You can download and install Google Desktop for free from the Internet. Visit desktop.google.com. See “To install Google Desktop” on page 171.
Using a search engine to search recovery points Recovering files using Google Desktop's Search Desktop feature To install Google Desktop 1 Start Backup Exec System Recovery. 2 Click Tasks > Options > Google Desktop. 3 Click Download Google Desktop from the Web and follow instructions for installation. 4 Once installed, click OK in the Backup Exec System Recovery Options window. For more information, visit desktop.google.com. To enable Google Desktop support 1 Start Backup Exec System Recovery.
Using a search engine to search recovery points Recovering files using Google Desktop's Search Desktop feature To recover files using Google Desktop 1 Start Google Desktop. 2 Enter the name (or part of the name) of a file you want to recover, and then click Search Desktop. 3 Click the search result containing the file you want to recover. 4 When the file opens in the associated application, click File > Save As to save the recovered file.
Appendix B Backing up VSS-aware databases This appendix includes the following topics: ■ About backing up VSS-aware databases ■ About backing up non-VSS-aware databases About backing up VSS-aware databases Symantec Backup Exec System Recovery integrates with Microsoft Volume Shadow Copy Service (VSS) to automate the process of backing up VSS-aware databases like production Exchange 2003, transaction logs on Exchange 2003, and Windows 2003 Domain Controller.
Backing up VSS-aware databases About backing up non-VSS-aware databases are known issues that if the database load is heavy, the VSS request might be ignored. Create recovery points at the lightest load time. There are known VSS issues that are resolved in 2003 Service Pack 1, and also the Exchange 2003 Service Pack 1. Backup Exec System Recovery performs traditional Exchange server maintenance as follows: 1. VSS makes a call to quiesce the database. 2.
Backing up VSS-aware databases About backing up non-VSS-aware databases To create a cold recovery point manually 1 Stop the database manually. 2 Use Backup Exec System Recovery to run a backup immediately using the Run Backup or One-time Backup feature. See “Running a One Time Backup” on page 57. Backup Exec System Recovery instantaneously snaps a “virtual volume recovery point” of the database.
Backing up VSS-aware databases About backing up non-VSS-aware databases To create a cold recovery point automatically 1 2 Define a backup that includes command files that you have created for the following stages of the recovery point: Before data capture A command file that stops the database. After data capture A command file that restarts the database. Use Backup Exec System Recovery to run the backup job that includes the command files.
Appendix C About Active Directory This appendix includes the following topics: ■ The role of Active Directory The role of Active Directory When protecting a domain controller with Symantec Backup Exec System Recovery, be aware of the following: ■ If your domain controller is Windows Server 2003, it supports VSS. Backup Exec System Recovery will automatically call VSS to prepare the Active Directory database for backup. Windows 2000 Domain Controllers do not support VSS.
About Active Directory The role of Active Directory ■ In most cases, domain controllers should be restored non-authoritatively. This will prevent outdated objects in the Active Directory from being restored. Outdated objects are referred to as tombstones. Active Directory will not restore data older than the limits it sets. Restoring a valid recovery point of a domain controller is the equivalent of a non-authoritative restore.
Appendix D Troubleshooting Backup Exec System Recovery This appendix includes the following topics: ■ About troubleshooting Backup Exec System Recovery ■ Using event log information to troubleshoot problems ■ Troubleshooting installation ■ Troubleshooting recovery points ■ Troubleshooting scheduled backups ■ Troubleshooting recovery from within Windows ■ Troubleshooting the recovery environment ■ Troubleshooting Restore Anyware ■ Troubleshooting drives on Windows ■ Troubleshooting error
Troubleshooting Backup Exec System Recovery Using event log information to troubleshoot problems You should also read the Readme.txt file on the product CD, which includes additional troubleshooting information discovered after the product was completed. Using event log information to troubleshoot problems When Backup Exec System Recovery performs an action, it records the event (for example, when a backup job runs). It also records program error messages.
Troubleshooting Backup Exec System Recovery Troubleshooting recovery points Locating required system information You can get system information directly from Windows. This information can be used to specify an IP address, drivers, and so forth when you install the Symantec product or set up the recovery environment. To locate required system information 1 In the Windows Start menu, click Start > Programs > Accessories > System Tools > System Information.
Troubleshooting Backup Exec System Recovery Troubleshooting recovery points Burning recovery points to a CD or DVD Difficulties while recovery points are being burned to CD might be resolved by downloading the latest CD or DVD drivers and firmware updates from the manufacturer of your CD or DVD writer. When you have completed the update, be sure you turn off the power to the computer (if your CD/DVD burner is internal), then turn the power back on.
Troubleshooting Backup Exec System Recovery Troubleshooting scheduled backups Troubleshooting scheduled backups The following are some of the most common issues that occur while scheduling backups: ■ Recovery points are no longer being created See “Recovery points are no longer being created” on page 183. ■ Define Backup wizard does not show the correct time settings See “Define Backup wizard does not show the correct time settings” on page 184.
Troubleshooting Backup Exec System Recovery Troubleshooting scheduled backups Define Backup wizard does not show the correct time settings The Define Backup wizard might not show customized time settings (such as a 24-hour clock) or a customized time separator (such as - instead of :). Instead, the wizard might show the 12-hour clock with the default separator (:). Note: The time that appears on the Drives tab reflects the time settings for the computer.
Troubleshooting Backup Exec System Recovery Troubleshooting recovery from within Windows Backup errors occur after you deleted a drive When a drive is deleted, Backup Exec System Recovery should detect that the drive is no longer available. It should remove the deleted drive from any defined backups that include the deleted drive. However, if you delete a drive, you should remove the drive from all backups that are associated with it to avoid any errors.
Troubleshooting Backup Exec System Recovery Troubleshooting the recovery environment Note: If there is no DHCP service available and you have stored your recovery points to a network drive, a delayed apply will not work because the computer name cannot be resolved to the IP address. To resolve this issue, boot directly into the recovery environment and restore the recovery point from there using a static IP address. See “About recovering a computer ” on page 141..
Troubleshooting Backup Exec System Recovery Troubleshooting the recovery environment 187 ■ See “Your recovery point is on CD, but you cannot use the drive because the Symantec Recovery Disk CD is running the recovery environment” on page 193. ■ See “Finding your network from the recovery environment” on page 194. ■ See “USB devices in the recovery environment” on page 194. ■ See “Using the pcAnywhere thin host for a remote recovery” on page 194.
Troubleshooting Backup Exec System Recovery Troubleshooting the recovery environment In the recovery environment, you can run, among other tools, the Recover My Computer Wizard (to restore a drive, including your system drive) or the Recovery Point Browser (to perform a file-level restore). When the Recover My Computer Wizard finishes, you can restart the computer into a previous, usable state. See “Starting a computer by using the recovery environment ” on page 142.
Troubleshooting Backup Exec System Recovery Troubleshooting the recovery environment Table D-1 Support utilities (continued) Panel Support utility Description Network Configure IP Address Use to configure network addresses for a network card. See “Getting a static IP address ” on page 197. Network Run IPConfig Utility Use the IPConfig utility to view network adapter information. You can also release or renew IP addresses with this utility. You can save the information to a text file (ipconfig.
Troubleshooting Backup Exec System Recovery Troubleshooting the recovery environment Table D-1 Support utilities (continued) Panel Support utility Description Utilities Support Tool Use this tool under the direction of Symantec Technical Support to gather information about various system operations for troubleshooting purposes. Utilities Display SME Disk Information Use to view information about the hard drive on the computer. You can save the information to a text file (smedump.
Troubleshooting Backup Exec System Recovery Troubleshooting the recovery environment Table D-1 Support utilities (continued) Panel Support utility Description Utilities Restore Master Boot Record Use to save or restore critical Master Boot Record (MBR) information in the first sector of a hard drive. The contents of the first sector or entire first head of the hard drive are saved or restored to a file.
Troubleshooting Backup Exec System Recovery Troubleshooting the recovery environment 3 From the BIOS screen, choose the Boot menu. Note: The term boot refers to the location where software required to start a computer is stored. The Symantec Recovery Disk contains a simple version of the Windows operating system. By changing the boot sequence of your computer to your CD drive, the computer can then load this version of Windows. Boot is also used synonymously with start.
Troubleshooting Backup Exec System Recovery Troubleshooting the recovery environment You cannot access or see the USB device where your recovery points are saved You must plug in the USB device before you reboot into the recovery environment. If you did have the device plugged in, you might need to manually assign a drive letter to the device. If you still cannot see the USB device, you can manually assign a drive letter to it.
Troubleshooting Backup Exec System Recovery Troubleshooting the recovery environment If you remove the Symantec Recovery Disk CD before you click Browse, the recovery environment will exit back to the recovery environment main window. Finding your network from the recovery environment If you click Browse and cannot see or browse the network from the Open dialog, try the following procedure.
Troubleshooting Backup Exec System Recovery Troubleshooting the recovery environment Note: A thin host cannot be deployed to the recovery environment. The thin host can only be started from Symantec Recovery Disk to host a remote control session. The thin host in Symantec Recovery Disk does not support file transfers and cannot be used to add drivers for network or storage devices.
Troubleshooting Backup Exec System Recovery Troubleshooting the recovery environment The thin host does not support encryption. To prevent unauthorized users from tampering with your settings or launching a session without your permission, set a password for your remote connection item using the Protect Item properties page in Symantec pcAnywhere. 4 Start the remote control session.
Troubleshooting Backup Exec System Recovery Troubleshooting the recovery environment The boot.ini is a Microsoft initialization file that is found in the root directory of your primary boot drive (usually the C partition). The file is used by Microsoft Windows to display a menu of operating systems that are currently installed on a computer. You can then select which operating system to boot. The boot.ini is also used to point to the locations of each operating system on the computer.
Troubleshooting Backup Exec System Recovery Troubleshooting the recovery environment 4 Click Close to return to the recovery environment main menu. 5 In the Network panel, click Ping a Remote Computer. 6 Specify the address of a computer that you want to ping. For example: 168.212.226.204 7 Click OK. If communication to the storage computer is operating as expected, you can use the Map a Network Drive utility to map a drive to the recovery point location.
Troubleshooting Backup Exec System Recovery Troubleshooting the recovery environment need to restore a volume to a computer that is part of the cluster, make sure that all other servers in the cluster have exclusive rights to the shared storage. Take all shared hard drives in the cluster offline, and then perform the restore by using the Recover My Computer Wizard. For additional information, visit Knowledge Base document ID 2006050415430460.
Troubleshooting Backup Exec System Recovery Troubleshooting the recovery environment Restoration of a DHCP server You cannot restore a DHCP server from a recovery point that is stored on the network. The recovery environment must get an IP address from the DHCP server. If the computer you are restoring is the DHCP server from which the recovery environment is trying to get a dynamic IP address, the task will be unsuccessful. Specify a static IP address manually.
Troubleshooting Backup Exec System Recovery Troubleshooting Restore Anyware To view your IP address and other configuration information 1 On the Network page of the Symantec Recover Disk, click Run IP Config Utility. 2 Click View. Restoring after setting encryption on an NTFS volume If you set encryption on an NTFS volume, you cannot restore it until you unencrypt it. Attempts to restore an encrypted file will result in an Access is Denied error message.
Troubleshooting Backup Exec System Recovery Troubleshooting Restore Anyware ■ ACPI: Single processor ■ MPS: Multi processor ■ APIC: Single processor HAL that is used on older systems If the recovery point is taken from a system with a single processor, you might expect the recovery point to have an AACPI, ACPI, or APIC HAL. You can check the HAL on the restored machine by copying the new HAL and then checking the properties.
Troubleshooting Backup Exec System Recovery Troubleshooting drives on Windows If an original volume was less than 128 GB and taken from Windows 2000/XP, and then restored to a new drive that contains existing partitions more than 128 GB (or the volume is resized), then the restored system does not boot. To work around this issue, delete the existing volumes before you restore, and do not resize a volume during the restore.
Troubleshooting Backup Exec System Recovery Troubleshooting error messages For Windows 2000 Professional or Windows XP Professional. ■ On Windows Vista, access Help and Support for information about disk management. Troubleshooting error messages The troubleshooting error messages that you may see are described in the following sections: ■ See “Recovery Point Browser error messages” on page 204. ■ See “General error messages ” on page 205.
Troubleshooting Backup Exec System Recovery Troubleshooting error messages Recovery Point Browser error messages (continued) Table D-2 Error Description Cannot retrieve drive information The Symantec mount manager did not recognize the drive as a mounted recovery point. This error is most commonly reported when another process is attempting to unmount the drive. The error may also occur if the drive is corrupt. Close all disk management programs, and try again to unmount the drive.
Troubleshooting Backup Exec System Recovery Troubleshooting error messages General error messages (continued) Table D-3 Error Description E0B000C This error might also display one of the following: Object BasicDisk SME~Computer~BgM896453 was in the saved state but is not in the current state. ■ Object MediaCommon:Sme~computer ~Pd1~M896453 was in the saved state but is not in the state. ■ These error messages could be caused by changes to the serial number.
Troubleshooting Backup Exec System Recovery Troubleshooting error messages General error messages (continued) Table D-3 Error Description E0BC000A The saved initial state for applying changes does not match the current system state. You should try restoring by using Symantec Recovery Disk. This error can also be caused by fibre channel devices. Disconnect the devices to confirm whether they are causing the problem. ■ This error can also be caused by Emulex controllers.
Troubleshooting Backup Exec System Recovery Troubleshooting error messages General error messages (continued) Table D-3 Error Description EA39070A If you are using Veritas DLA, you might encounter this error which indicates that the internal structure of the v2i file is invalid or unsupported. Despite this error, the recovery point on the disk is still valid.
Troubleshooting Backup Exec System Recovery Troubleshooting error messages General error messages (continued) Table D-3 Error Description EBAB001A Cannot read data from drive. An unknown exception has occurred. This error is reported when you attempt to save a recovery point to a SAN drive or to removable media, or when you attempt to restore a recovery point from the recovery environment. If you are saving a recovery point to a SAN drive, check Disk Management for missing or old volumes.
Troubleshooting Backup Exec System Recovery General troubleshooting Table D-3 General error messages (continued) Error Description Catastrophic error This error might be caused by a conflict with another program. Contact Symantec Technical Support. WinBOM error when booting from recovery environment This error is an issue with the network interface card (NIC) driver not loading. If the recovery point you want to restore is located on the network, you should first try a different NIC card.
Troubleshooting Backup Exec System Recovery Backup Exec System Recovery agent and Windows Services When you copy a recovery point, you can select the option to Divide into smaller files for archiving. For example, if you plan to copy a recovery point to a CD at a later time, specify a file size of 700 MB or less. How to test the scheduling feature without actually creating a schedule To test the scheduling of a backup job, stop the Backup Exec System Recovery service in the Microsoft Services console.
Troubleshooting Backup Exec System Recovery Backup Exec System Recovery agent and Windows Services Viewing the status of an agent There are several methods you can use to open Services to view the status of the agent. Use the method that is most convenient for you. To view the status of the agent 1 On the Windows taskbar, do one of the following: ■ Click Start > Settings > Control Panel > Administrative Tools > Services.
Troubleshooting Backup Exec System Recovery Backup Exec System Recovery agent and Windows Services Verify that the agent is starting without user intervention. When the agent is installed on a computer, it is configured to start automatically when Backup Exec System Recovery starts. You can test that the agent is starting automatically by looking in Services, checking the status, and then restarting the service if necessary. If the Startup type is set to automatic, you should try starting the agent again.
Troubleshooting Backup Exec System Recovery Backup Exec System Recovery agent and Windows Services Stop If you believe the agent is causing a problem on the computer or if you want to temporarily free memory resources. If you have defined a backup, note that stopping the agent will prevent recovery points from being created at the scheduled times. See “Viewing the status of an agent” on page 212.
Troubleshooting Backup Exec System Recovery Backup Exec System Recovery agent and Windows Services 4 5 In the First failure, Second failure, and Subsequent failure drop-down lists, select one of the following actions: Restart the Service Specify the number of minutes to pass before an attempt to restart the service is made. Run a Program Specify a program to run. You should not specify any programs or scripts that require user input.
Troubleshooting Backup Exec System Recovery Backup Exec System Recovery agent and Windows Services To view agent dependencies 1 In the Services window, under Name, click Backup Exec System Recovery. 2 Click Action > Properties. 3 Click Dependencies. Troubleshooting issues with deploying the agent The following errors might appear in the pushlog.txt file or in the product interface. ■ Attempt to connect to remote computer failed ■ Attempt to copy RemoteCmdSvc.
Troubleshooting Backup Exec System Recovery Backup Exec System Recovery agent and Windows Services Attempt to copy RemoteCmdSvc.exe to remote computer failed The product was unable to copy the remote service executable (RemoteCmdSvc.exe) to its destination on the remote computer. This error is usually reported when the product cannot find the RemoteCmdSvc.exe source, or it is unable to write to the destination computer's Admin$\temp directory.
Troubleshooting Backup Exec System Recovery Backup Exec System Recovery agent and Windows Services Attempt to push package to remote computer failed due to an invalid environment The product was unable to copy the package files to the remote computer. This error occurs under the following circumstances: Corrupted package files Correct this problem by reinstalling the product. Poor connection to the RemoteCmdSvc service on the remote computer To correct this problem, restart the remote computer.
Troubleshooting Backup Exec System Recovery Troubleshooting LightsOut Restore Attempt to delete package failed The product was unable to delete all of the package files that it copied to the remote computer. This error occurs when a file that is running stops responding. To correct this problem, restart the remote computer. RPC server unavailable If a computer name is longer than 14 characters, you must shorten the computer name when you add it to the Computer List.
Troubleshooting Backup Exec System Recovery Troubleshooting LightsOut Restore
Index A access allow or deny users or groups 94 activate the product 22 Active Directory role of 177 Advanced page about 80 showing or hiding 80 agent dependencies, viewing 91, 93 Microsoft Services 89 set security for 94 setting up recovery actions for 92 starting, stopping, or restarting 91 troubleshooting in Services 89 Agent Deployment using 85 Windows Vista 85 agents checking the status of 184 dependencies viewing 213, 215 Microsoft Services 211 setting security for 78 starting or restarting 213 troub
Index backups (continued) slowing down to improve PC performance 76 speeding up 76 status 101 status of 68 storage location 28 things to do after 45 things to do before 44 things to do during 45 tips 46 tips for a better backup 43 types of 51 verifying success 68, 101 viewing progress 76 basic volumes 203 benefits of using Backup Exec System Recovery 37 best practices, services 90 BIOS modifying to make CD or DVD drive bootable 191 boot.
Index drive-based backups about 51 defining 51 files excluded from 59 setting advanced options 73 Driver Validation 23 drives backup protection level 100 details about each 105 improving protection levels of 106 protecting 100 recovering 129 restoring multiple using system index file 149 unmounting recovery point 113 viewing properties from within recovery environment 162 viewing within recovery point 113 dual-boot computers backing up 50 DVD drive booting from 191 dynamic volumes 203 E Easy Setup define
Index files and folders (continued) searching for 133 folders locating versions of 124 recovering lost or damaged 129 LiveUpdate, using 35 log file event 180 log files checking 90 G M general error messages 205 Google Desktop configure backups to support 112 enable support for 21 set up support for using 169 use to search for recovery points 169 map drive from recovery environment 159 mapping network drives from Symantec Recovery Disk 196 master boot record restoring 148, 154 Maxtor OneTouch usin
Index pcAnywhere Thin Host 194 using to recover remotely 157 permissions allowing other users to back up 78 ping remote computer 188 protection hard disks 100 protection status 68 push install of agent 85 pushlog.
Index recovery points (continued) verifying 58 verifying after creation 75 viewing properties of drive within 113 viewing properties of mounted 113 remote backup 83 remote control session 194 removable media saving recovery points to 71 splitting recovery points across multiple 71 supported 17 reports, log file 90, 212 requirements system 15 rescanning disks 79 restarting agent 91, 213 Restore Anyware 150 restoring with 150 troubleshooting 201 using 150 restore recovery points under workgroup environm
Index Symantec Recovery Disk (continued) testing 23 troubleshoot 186 use in workgroups 199 use USB devices 194 using pcAnywhere Thin Host 194 utilities 188 sysinfo.
Index Windows Explorer (continued) viewing file and folder version information in 124 Windows Vista support for 15, 38 Windows volumes getting help for 203 workgroup environment restore from 199 workgroups restore from 199
