Datasheet

In the recovery environment, you can run, among other tools, the Recover My
Computer Wizard (to restore a drive, including your system drive) or the Recovery
Point Browser (to perform a file-level restore).
When the Recover My Computer Wizard finishes, you can restart the computer
into a previous, usable state.
See “Starting a computer by using the recovery environment ” on page 142.
Using the support utilities
When you are running under the recovery environment, there are several support
utilities available (under the Utilities and Network panels) that you can run to
troubleshoot networking or hardware issues you may encounter. For example,
you can ping a computer, renew IP addresses, or get information about a hard
drive partition table.
Symantec Technical Support may require information generated by these utilities,
if you call Symantec for help resolving problems.
Table D-1 describes the support utilities that are available in the recovery
environment.
Table D-1
Support utilities
DescriptionSupport utilityPanel
Use to load the necessary network
drivers on your computer so you
can access network-stored recovery
points.
Start Networking ServicesNetwork
Use to start pcAnywhere thin host
to establish a remote control
session for use by a remote
computer that connects through
Symantec pcAnywhere. When
selected, starts Networking
services, if necessary.
See “Using the pcAnywhere thin
host for a remote recovery”
on page 194.
Start pcAnywhere thin hostNetwork
Use to map a network drive.
See “Mapping a network drive in
the recovery environment ”
on page 159.
Map Network DriveNetwork
Troubleshooting Backup Exec System Recovery
Troubleshooting the recovery environment
188