Norton AntiVirus TM User Guide See back cover for Quick Installation. Care for our Environment; ‘It's the right thing to do.’ Symantec has removed the cover from this manual to reduce the Environmental Footprint of our products. This manual is made from recycled materials.
Norton™ AntiVirus User Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 20.1 Copyright © 2012 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, LiveUpdate, Norton 360, and Norton are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Portions of this product Copyright 1996-2011 Glyph & Cog, LLC.
Norton License Agreement Norton™ AntiVirus IMPORTANTPLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT (“LICENSE AGREEMENT”) CAREFULLY BEFORE USING THE SOFTWARE (AS DEFINED BELOW).
During the Service Period, You may: A. use one copy of the Software on a single Device. If a greater number of copies and/or number of Devices is specified within the Documentation or the applicable transaction documentation from the authorized distributor or reseller from which You obtained the Software, You may use the Software in accordance with such specifications; B.
to protect Symantec against software piracy. This Software may contain enforcement technology that limits the ability to install and uninstall the Software on a Device to not more than a finite number of times for a finite number of Devices. This License Agreement and the Software containing enforcement technology may require activation as further set out in the Documentation. If so, the Software will only operate for a finite period of time prior to Software activation by You.
transmitted or stored through the Online Backup Feature, in connection with Your Norton Account. D. Responsibility for payment.
. Limited Warranty: Symantec warrants that any media manufactured by Symantec on which the Software is distributed will be free from defects for a period of sixty (60) days from the date of delivery of the Software to You. Your sole remedy in the event of a breach of this warranty will be that Symantec will, at its option, replace any defective media returned to Symantec within the warranty period or refund the money You paid for the Software.
LAUNCH VEHICLES CAPABLE OF DELIVERING WEAPONS OF MASS DESTRUCTION IS PROHIBITED, IN ACCORDANCE WITH U.S. LAW. 11. Arbitration: If You are a U.S. customer, You and Symantec agree that any dispute, claim or controversy arising out of or relating in any way to the Software or this License Agreement, shall be determined by binding arbitration or small claims court, instead of in courts of general jurisdiction. Arbitration is more informal than a lawsuit in court.
proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. identifiable information, from the Device on which it is installed, which may include: 1 12.
1 1 information indicates to Symantec whether installation of the Software was successfully completed as well as whether the Software has encountered an error. The status information could contain personally identifiable information only if such information is included in the name of the file or folder encountered by the Software at the time of installation or error.
servers are owned and maintained by a third party processor which Symantec has required by contract to safeguard Your Data. If you have any questions about how Your Data is being handled, please contact Symantec Customer Service using the contact details in Section 12. CPS / S 6.
Contents Chapter 1 Overview .............................................. 15 About Norton AntiVirus ............................ 15 Chapter 2 Installation .......................................... 17 Before you begin ...................................... Installing Norton AntiVirus ........................ Installing Norton AntiVirus on a Netbook, Tablet, or on a PC with no optical drive ............................................... If the opening panel does not appear .............
Contents Index ........................................................................... 41 Quick Installation ..........................................................
1 Overview This chapter includes the following topics: 1 About Norton AntiVirus About Norton AntiVirus Norton AntiVirus defends your PC against viruses, bots, worms, and more without slowing you down or getting in your way. For faster, less frequent scans, intelligence-driven technology identifies and targets only files at risk. Vulnerability Protection prevents threats from exploiting security holes in your PC’s software.
Overview About Norton AntiVirus
Installation 2 This chapter includes the following topics: 1 Before you begin 1 Installing Norton AntiVirus 1 1 Installing Norton AntiVirus on a Netbook, Tablet, or on a PC with no optical drive If the opening panel does not appear Before you begin Before you begin, you should close all open programs on your computer and ensure that you are connected to the Internet. Norton AntiVirus contains an antivirus program.
Installation Installing Norton AntiVirus on a Netbook, Tablet, or on a PC with no optical drive To install Norton AntiVirus 1 Do one of the following: 1 If you install from a CD, insert the CD into the optical drive. In Windows Vista or Windows XP, click Install Norton AntiVirus. In Windows 7 or Windows 8, click Launch Norton Install and then click Install Norton AntiVirus. 1 If you downloaded your copy of Norton AntiVirus, double-click the file that you downloaded.
Installation If the opening panel does not appear 19 To start the installation from the product CD 1 On your desktop, double-click My Computer. 2 In the My Computer window, double-click the icon for your optical drive. 3 In the list of files, double-click Start.exe and then click Install Norton AntiVirus.
Installation If the opening panel does not appear
Getting started 3 This chapter includes the following topics: 1 Accessing Norton AntiVirus 1 Activating your product 1 Creating a Norton Account 1 Exploring the main window 1 Responding to System Status indicators 1 Monitoring the protection status of a feature 1 For more information Accessing Norton AntiVirus Norton AntiVirus protects any computer on which it is installed. You do not have to start the program to be protected.
Getting started Activating your product To open Norton AntiVirus 4 Do one of the following: 1 In the Windows notification area, double-click the Norton AntiVirus icon. 1 In Windows Vista, Windows XP, and Windows 7, click Start > All Programs > Norton AntiVirus > Norton AntiVirus. 1 In Windows 8, in the Start screen, click Norton AntiVirus. Activating your product If you did not activate your product during installation, you receive an activation-needed alert regularly until you activate the product.
Getting started Activating your product 23 To activate your product from the alert 1 In the alert, do one of the following: 1 If you purchased a subscription version of a retail product or the product came installed on your computer, select Activate Now (Recommended). 1 If you want to renew the subscription of your product, select Renew Now. You can also activate or renew the subscription of your product from any non-admin user account. 2 Click OK.
Getting started Creating a Norton Account A connectivity problem can occur if you use parental control software. If you suspect that parental controls might block the connection, you can configure the parental controls so that they do not block the activation procedure. You need to log in to your parental control software or to the Internet through your ISP as an administrator to change your configuration. If you use a proxy server to connect to the Internet, you must configure the proxy settings.
Getting started Creating a Norton Account 25 Account from the product, your product gets registered in your account. If you have an existing Norton Account, you can provide the same email address in the Norton Account window in your product. This way, you can register your current product and add it to the list of Norton products in your existing Norton Account. If you upgrade your registered product to the latest available version, your product remains registered to the same Norton Account.
Getting started Exploring the main window Exploring the main window When you open Norton AntiVirus, the main window provides access to all Norton AntiVirus features, options, Help, and Support. To explore the main window See “Accessing Norton AntiVirus” on page 21. 1 Open Norton AntiVirus. 2 On the top of the main window, click the link that you want to explore. Your options are: Settings Lets you view Computer Settings, Network Settings, and General Settings.
Getting started Exploring the main window 3 In the center of the window, click the option that you want to explore. Your options are: Scan Now Lets you run a Computer Scan, a Reputation Scan, or Scan Facebook Wall. LiveUpdate Lets you update the latest virus definitions and product updates. Advanced Lets you see all the Norton AntiVirus features.
Getting started Responding to System Status indicators Responding to System Status indicators Norton AntiVirus displays the overall protection status of your computer under the Secure section of the main window. When the system status needs attention or is at risk, you can take appropriate action to improve the System Status. Your computer protection is based on the programs that are installed on your computer. To improve your protection status, ensure that your installed programs are up to date.
Getting started Monitoring the protection status of a feature 29 Monitoring the protection status of a feature The Norton AntiVirus main window acts as a security management interface. You can access the main features and monitor the performance of your computer from the main window. At times, you may want to turn off any option for a particular purpose. But by doing so, the status of your system changes to Attention or At Risk.
Getting started For more information 3 In the pop-up that appears, do one of the following: 1 To ignore the protection status of the feature that affects your computer’s overall health evaluation, click Ignore. 1 To monitor the protection status of the feature that has been ignored, click Monitor. For more information The product documentation helps you use Norton AntiVirus. You can find the information that you need on your computer and on the Symantec Web site.
Responding to emergencies 4 This chapter includes the following topics: 1 1 Using the Norton Bootable Recovery Tool Downloading the Norton Bootable Recovery Tool Wizard Using the Norton Bootable Recovery Tool If the installation of your Norton product fails, you can use the Norton Bootable Recovery Tool to scan and remove any security threats that prevent successful installation.
Responding to emergencies Using the Norton Bootable Recovery Tool is enabled, virus definitions are automatically updated when your computer is connected to the Internet. Therefore, you must use an Ethernet connection to update the virus definitions in Norton Bootable Recovery Tool. You cannot update the Norton Bootable Recovery Tool virus definitions by using a wireless network connection.
Responding to emergencies Downloading the Norton Bootable Recovery Tool Wizard 33 6 In the Scan section, click Start Scan.
Responding to emergencies Downloading the Norton Bootable Recovery Tool Wizard is a chance that the recovery CD, DVD, or USB key might get infected. w To use Norton Bootable Recovery Tool, you must use the product key of the Norton product that you purchased. If you use a trial version of Norton AntiVirus, you need to create a Norton Account to receive a product key to use Norton Bootable Recovery Tool.
Responding to emergencies Downloading the Norton Bootable Recovery Tool Wizard 35 2 In the Computer Scan pane, do one of the following: 1 Click Quick Scan. 1 Click Full System Scan. 3 At the bottom of the scan window, next to If you think there are still risks, click click here. 4 In the Norton Rescue Tools Web page, click Download Norton Bootable Recovery Tool. 5 Follow the on-screen instructions.
Responding to emergencies Downloading the Norton Bootable Recovery Tool Wizard
Service and Support Solutions About Support If you have purchased Norton AntiVirus, you can access Support from the product. w Support offerings may vary based on the language or product. Accessing Norton Autofix This feature is available for Norton 360, Norton Internet Security, and Norton AntiVirus. Norton Autofix offers the tools that automatically diagnose and resolve common issues. You can also search for solutions or gain easy access to support by phone, as well as support by chat and email.
Service and Support Solutions About Self Help About Self Help The Symantec Web site contains answers to the most common customer questions. From our Web site you can: 1 1 1 Find help with your subscription, download, product activation, or other nontechnical issues. Search our Support Resources for help with technical issues, such as installing, configuring, or troubleshooting errors with your Norton products. Find information about the latest virus threats and removal tools.
Service and Support Solutions Support policy 39 Following is an overview of our support offerings: Chat Chat in real time with a support representative. For more complex technical issues, chat offers the option to allow a support representative to connect remotely to your computer and resolve your problem. Chat support is free, with the exception of our Virus and Spyware Solution service. Email Submit your question on our Web site and receive a response by email.
Service and Support Solutions About keeping your subscription current www.norton.com/support Symantec reserves the right to change its support policies at any time without notice. You can view the latest version of the support policy at the following URL: www.symantec.com/supportpolicy About keeping your subscription current Subscription period lengths vary by Symantec product. To maintain uninterrupted protection, you must keep your subscription up to date.
Index A M About Norton AntiVirus 15 activation alerts 22 problems 23 procedure 22 troubleshooting 23 main window Advanced 27 Computer 27 features 26 Help & Support 26 Internet 27 Leave Feedback 26 Norton Account 26 options 26 Support 26 C CD installing product from 18 computer protection status 29 H Help accessing 30 printing 30 I installation from CD 17 from downloaded file 17 instructions 17 problems 18, 31, 33 N Norton Account creating 24 Norton AntiVirus activating 22 icon 22 main window 26 regi
Index S Scans Norton Bootable Recovery Tool 31 security status indicator viewing 29 Self Help 38 subscription maintaining 40 Support contact 38 Norton Autofix 37 Phone 38 Self Help 37 worldwide service 40 Support policy 39 Symantec Web site 30 accessing from your browser 30 System Status indicators responding 28 T Technical Support for Norton AntiVirus 30 from Symantec 30
Quick Installation Norton AntiVirus includes protection updates and new product features as available throughout this renewable service period. With this service you receive the right to use this product on one computer or on the specified number of computers during the service period, which begins upon initial installation.
