14.0
Table Of Contents
- Norton Ghost™
- Technical Support
- Contents
- 1. Introducing Norton Ghost™
- 2. Installing Norton Ghost
- 3. Ensuring the recovery of your computer
- 4. Getting Started
- Key product components
- How you use Norton Ghost
- Starting Norton Ghost
- Configuring Norton Ghost default options
- Selecting a default backup destination
- Adjusting the effects of a backup on computer performance
- Adjusting default tray icon settings
- Managing file types
- Using aliases for external drives
- Configuring FTP settings for use with Offsite Copy
- Logging Norton Ghost messages
- Enabling email notifications for product (event) messages
- 5. Best practices for backing up your data
- 6. Backing up entire drives
- 7. Backing up files and folders
- 8. Running and managing backup jobs
- Running an existing backup job immediately
- Adjusting the speed of a backup
- Stopping a backup or recovery task
- Verifying that a backup is successful
- Editing backup settings
- Enabling event-triggered backups
- Editing a backup schedule
- Turning off a backup job
- Deleting backup jobs
- Adding users who can back up your computer
- 9. Backing up remote computers from your computer
- 10. Monitoring the status of your backups
- About monitoring backups
- Monitoring backup protection from the Home page
- Monitoring backup protection from the Status page
- Configuring Norton Ghost to send SNMP traps
- Customize status reporting
- Viewing drive details
- Improving the protection level of a drive
- Using event log information to troubleshoot problems
- 11. Exploring the contents of a recovery point
- 12. Managing backup destinations
- 13. Recovering files, folders, or entire drives
- 14. Recovering a computer
- About recovering a computer
- Starting a computer by using the recovery environment
- Preparing to recover a computer
- Recovering a computer
- Restoring multiple drives by using a system index file
- Recovering files and folders from the recovery environment
- Using the networking tools in the recovery environment
- Viewing properties of recovery points and drives
- About the Support Utilities
- 15. Copying a drive
- A. Using a search engine to search recovery points
- Index
You should start or restart the agent if Norton Ghost is
unable to connect to the Norton Ghost Agent on a computer,
or you cannot reconnect from Norton Ghost.
Start or Restart
You should restart the agent after you change the user name
or password that you use to log on to the Norton Ghost
Agent service, or you used the Security Configuration Tool
to give additional users the ability to back up computers.
See “Controlling access to Norton Ghost ” on page 103.
Restart
You can stop the agent if you believe it is causing a problem
on the computer, or you want to temporarily free memory
resources.
If you stop the agent, you also prevent all of your drive-based
backups and file and folder backups from running.
Stop
If you stop the Norton Ghost Agent service and then start Norton Ghost, the agent
restarts automatically. The Status changes to Ready.
If you stop the Norton Ghost Agent service while Norton Ghost is running, you
receive an error message, and Norton Ghost is disconnected from the agent. In
most cases, you can click Reconnect from the Task pane or from the Tray icon to
restart the Norton Ghost Agent.
To start or stop the Norton Ghost Agent service
1
On the Windows taskbar, click Start > Run.
2
In the Run window, type services.msc
3
Click OK.
4
In the Services window, in the Name column, click Norton Ghost.
5
On the Action menu, select one of the following:
■ Start
■ Stop
■ Restart
Setting up recovery actions when the agent does not start
You can specify the computer’s response if the Norton Ghost Agent fails to start.
To set up recovery actions when the agent fails to start
1
On the Windows taskbar, click Start > Run.
2
In the Run window, type services.msc
101Backing up remote computers from your computer
Best practices for using services