14.0

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Table Of Contents

Norton Ghost™
Technical Support
Contents
1. Introducing Norton Ghost™
- Getting started
- What's new in Norton Ghost 14.0
  - New features and enhancements added in the previous release
- About the Advanced page
- Where to find more information
2. Installing Norton Ghost
- Preparing for installation
- Installing Norton Ghost
- Updating Norton Ghost
- Uninstalling the product
3. Ensuring the recovery of your computer
- About ensuring the recovery of your computer
- Testing Symantec Recovery Disk
- If driver validation fails
- Creating a custom Symantec Recovery Disk CD
4. Getting Started
- Key product components
- How you use Norton Ghost
- Starting Norton Ghost
- Configuring Norton Ghost default options
5. Best practices for backing up your data
- About backing up your data
- Choosing a backup type
- Best practices for backing up
- Additional tips about backups
- After defining your backup job
  - Viewing the properties of a backup job
- About selecting a backup destination
- About backing up dual-boot computers
6. Backing up entire drives
- Defining a drive-based backup
- Setting advanced options for drive-based backups
- About setting a compression level for drive-based backups
- About Offsite Copy
- How Offsite Copy works
7. Backing up files and folders
- Defining a file and folder backup
- Folders excluded by default from file and folder backups
8. Running and managing backup jobs
- Running an existing backup job immediately
  - Run a backup with options
- Adjusting the speed of a backup
- Stopping a backup or recovery task
- Verifying that a backup is successful
- Editing backup settings
- Enabling event-triggered backups
  - Enabling Symantec ThreatCon Response
- Editing a backup schedule
- Turning off a backup job
- Deleting backup jobs
- Adding users who can back up your computer
9. Backing up remote computers from your computer
- About backing up other computers from your computer
- Adding computers to the Computer List
- Deploying the agent
- Using the Norton Ghost Agent
- Managing the agent through Windows Services
- Best practices for using services
- Controlling access to Norton Ghost
  - Running Norton Ghost using different user rights
10. Monitoring the status of your backups
- About monitoring backups
  - Rescanning a computer’s hard disk
- Monitoring backup protection from the Home page
- Monitoring backup protection from the Status page
- Configuring Norton Ghost to send SNMP traps
  - About the Norton Ghost management information base
- Customize status reporting
- Viewing drive details
- Improving the protection level of a drive
- Using event log information to troubleshoot problems
11. Exploring the contents of a recovery point
- About exploring recovery points
- Exploring a recovery point through Windows Explorer
  - Mounting a recovery point from Windows Explorer
- Opening files within a recovery point
- Using a search engine
- Unmounting a recovery point drive
- Viewing the drive properties of a recovery point
12. Managing backup destinations
- About backup destinations
- How backup data works
  - About drive-based backups
  - About file and folder backups
- Managing recovery points
- Converting a recovery point to a virtual disk format
- Managing file and folder backup data
- Automating management of backup data
- Moving your backup destination
13. Recovering files, folders, or entire drives
- About recovering lost data
- Recovering files and folders by using file and folder backup data
- Recovering files and folders by using a recovery point
  - Opening files and folders stored in a recovery point
  - If you cannot find the files or folders you want
- Recovering a secondary drive
- About LightsOut Restore
  - Setting up and using LightsOut Restore
  - Configuring LightsOut Restore
14. Recovering a computer
- About recovering a computer
- Starting a computer by using the recovery environment
  - Configuring your computer to boot from a CD
- Preparing to recover a computer
  - Scanning for viruses
  - Checking your hard disk for errors
- Recovering a computer
- Restoring multiple drives by using a system index file
- Recovering files and folders from the recovery environment
  - Exploring your computer
- Using the networking tools in the recovery environment
- Viewing properties of recovery points and drives
  - Viewing properties of a recovery point
  - Viewing the properties of a drive within a recovery point
- About the Support Utilities
15. Copying a drive
- About copying a drive
- Preparing to copy drives
- Copying one hard drive to another hard drive
  - Drive-to-drive copying options
A. Using a search engine to search recovery points
- About using a search engine to search recovery points
- Enabling search engine support
- Recovering files using Google Desktop's Search Desktop feature
  - If a file cannot be found using Google Desktop
Index

Monitoring the status of your backups

Using event log information to troubleshoot problems

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