NIS2005.
NIS2005.book Page 2 Sunday, August 1, 2004 3:24 PM Norton Internet Security™ 2005 User’s Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 8.0 PN: 10291345 Copyright Notice Copyright © 2004 Symantec Corporation. All Rights Reserved.
NIS2005.book Page 3 Sunday, August 1, 2004 3:24 PM Contents Chapter 1 Installation System requirements ......................................................... 5 Before installation .............................................................11 Install Norton Internet Security ....................................12 After installation ................................................................14 For more information .......................................................
NIS2005.book Page 4 Sunday, August 1, 2004 3:24 PM 4 Contents Create Emergency Disks .................................................47 If you need to use Emergency Disks ............................48 Chapter 5 Frequently asked questions Explore the Symantec service and support Web site ......................................................................49 How can I find the version number? ............................49 If you need to uninstall ....................................................
NIS2005.book Page 5 Sunday, August 1, 2004 3:24 PM Installation 1 1 Before installing, take a moment to review the system requirements.
NIS2005.book Page 6 Sunday, August 1, 2004 3:24 PM 6 Installation System requirements Your computer must also meet the following minimum requirements. Operating System Requirements Windows 98/98SE 1 133-MHz or higher processor 1 96 MB of RAM 1 200 MB of available hard disk space 1 Internet Explorer 5.5 1 CD-ROM or DVD-ROM drive 1 150-MHz or higher processor 1 128 MB of RAM 1 200 MB of available hard disk space 1 Internet Explorer 5.
NIS2005.book Page 7 Sunday, August 1, 2004 3:24 PM Installation System requirements Supported email and instant messenger programs Norton Internet Security adds security features to the following email and instant messenger programs. Feature Supported programs Norton AntiSpam integration Most POP3 email programs, including: 1 Microsoft® Outlook® Express 5.5 and later 1 Microsoft Outlook 2000/XP/2003 1 Eudora® 5.0 and later 1 Netscape® Messenger 4.x 1 Netscape Mail 6.
NIS2005.book Page 8 Sunday, August 1, 2004 3:24 PM 8 Installation System requirements Feature Supported programs Norton AntiVirus email scanning 1 Microsoft Outlook Express 4, 5, 6 1 Microsoft Outlook 97/98/2000/XP/2003 1 Netscape Messenger 4 1 Netscape Mail 4, 6, 7 1 Eudora Light 3, Eudora Pro 4, Eudora 5, Eudora 6.0, Eudora 6.0J 1 Pegasus 3 1 IncrediMail XE 1 Becky! Internet Mail 1.x, 2.0 1 AL-Mail32 1.11 1 Datula 1.x 1 PostPet 2.1, 2.06, 3.
NIS2005.book Page 9 Sunday, August 1, 2004 3:24 PM Installation System requirements About encrypted email connections Norton Internet Security does not support email connections that use Secure Sockets Layer. Secure Sockets Layer (SSL) is a Netscape protocol designed to provide secure communications on the Internet. If you use an SSL connection to access your email, you are not protected by Norton Internet Security.
NIS2005.book Page 10 Sunday, August 1, 2004 3:24 PM 10 Installation System requirements Symantec pcAnywhere You should have no problems using Symantec pcAnywhere as either a client or host with Norton Internet Security. For maximum protection, if you run a Symantec pcAnywhere host, edit the rule to limit its use to only the computers with which you use it. Symantec pcAnywhere passwords are also necessary for maximum security.
NIS2005.book Page 11 Sunday, August 1, 2004 3:24 PM Installation Before installation With most VPNs, when the VPN client is active, you cannot see the Internet or other computers on your local network. You can see only what is available through the VPN server to which you are connected. Before installation See “Create Emergency Disks” on page 47. Before you install Norton Internet Security, prepare your computer. If your computer cannot start from a CD, create Emergency Disks.
NIS2005.book Page 12 Sunday, August 1, 2004 3:24 PM 12 Installation Install Norton Internet Security 2 In the Control Panel window, do one of the following: 2 In the default Category View, click Network and Internet Connections, and then click Network Connections. 2 In the Classic View, double-click Network Connections. 3 Right-click the active connection icon, and then click Properties.
NIS2005.book Page 13 Sunday, August 1, 2004 3:24 PM Installation Install Norton Internet Security If an infection is detected in an active program, Norton AntiVirus may close it. Save all your data before you begin. 7 Do one of the following: 2 If you want to end the scan, click Stop Scan. 2 If a virus is detected, for each file that you want to delete, click Delete. 8 If you want to see the results of the scan, click View Details, and then click OK to exit. 9 Click Next. 10 Select an installation type.
NIS2005.book Page 14 Sunday, August 1, 2004 3:24 PM 14 Installation After installation 15 Click Finish. Customize your installation During installation, if you select the Custom installation type, you can select the component programs that you want to install. To customize your installation 1 Follow the Norton Internet Security installation procedure to step 10, select Custom, and then click Next.
NIS2005.book Page 15 Sunday, August 1, 2004 3:24 PM Installation After installation Use the Configuration Wizard The Configuration Wizard lets you activate and register Norton Internet Security and complete post-installation tasks. You must be online to activate your product. w If you choose not to register the software by using the Configuration Wizard or if registration fails for some reason, you can register by visiting the Symantec Web site at: www.symantec.
NIS2005.book Page 16 Sunday, August 1, 2004 3:24 PM 16 Installation After installation 12 In the Subscription window, review the subscription information, and then click Next.
NIS2005.book Page 17 Sunday, August 1, 2004 3:24 PM Installation For more information For more information The product documentation provides assistance for using Norton Internet Security. You can find the information that you need on your computer and on the Web. Use online Help Help is available throughout your Symantec product. Help buttons and links to more information provide assistance that is specific to the task that you are completing.
NIS2005.book Page 18 Sunday, August 1, 2004 3:24 PM 18 Installation For more information Window and dialog box Help Window and dialog box Help provides information about the program. This type of Help is context-sensitive, meaning that it provides help for the dialog box or window that you are currently using. To access window or dialog box Help 4 Do one of the following: 2 In the window, click any Help link. 2 In the dialog box, select Help or More Info.
NIS2005.book Page 19 Sunday, August 1, 2004 3:24 PM Installation For more information To read a User’s Guide from your hard disk 1 Open the location into which you copied the PDF. 2 Double-click the PDF. Symantec products on the Web The Symantec Web site provides extensive information about all Symantec products. There are several ways to access the Symantec Web site. To access the Web site from the Help menu 4 Select the solution that you want.
NIS2005.book Page 20 Sunday, August 1, 2004 3:24 PM 20 Installation For more information To access the Symantec Web site from Windows Explorer 1 Open Windows Explorer. 2 On the toolbar, on the Norton AntiVirus menu, click View Virus Encyclopedia. This option connects you to the Symantec Security Response Web page, from which you can search for information on all types of viruses. To access the Symantec Web site in your browser 4 On the Internet, go to www.symantec.
NIS2005.book Page 21 Sunday, August 1, 2004 3:24 PM Feature summary 2 Use the information in this section to familiarize yourself with the product. This section includes the following information: 1 A list of all of the features in the product 1 A brief description of each feature The feature summary can help you determine which feature to use to solve a problem. Read the feature descriptions to locate the correct component to use. See “Use online Help” on page 17.
NIS2005.book Page 22 Sunday, August 1, 2004 3:24 PM 22 Feature summary Security protection features Security protection features Norton Internet Security includes a suite of security tools that help keep your computer safe from security threats and privacy intrusions. Security protection features include: Personal Firewall Protects your computer from Internet attacks, dangerous Web content, port scans, and other suspicious behavior.
NIS2005.book Page 23 Sunday, August 1, 2004 3:24 PM Feature summary Virus and threat protection features Virus and threat protection features Norton AntiVirus provides comprehensive virus prevention, threat detection, and repair software for your computer. It automatically detects and repairs known viruses. Norton AntiVirus detects viruses and other potential risks in instant messenger attachments as well as in email messages, Internet downloads, and other files.
NIS2005.book Page 24 Sunday, August 1, 2004 3:24 PM 24 Feature summary Virus and threat protection features Bloodhound technology Detects new and unknown viruses by analyzing an executable file’s structure, behavior, and other attributes such as programming logic, computer instructions, and any data that is contained in the file. Password protection Protects Norton AntiVirus options from unauthorized changes.
NIS2005.book Page 25 Sunday, August 1, 2004 3:24 PM Feature summary Spam filtering features Spam filtering features As email becomes more popular, many users are receiving an increasing amount of the unsolicited commercial email messages known as spam. Not only does spam make it difficult to identify valid email messages, some spam contains offensive messages and images. Norton AntiSpam incorporates several powerful features to reduce your exposure to unwanted online content.
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NIS2005.book Page 27 Sunday, August 1, 2004 3:24 PM Feature summary Ad blocking features Ad blocking features Many Web sites are using more aggressive techniques to draw attention to the ads on their pages. Some have begun using larger, more prominent ads, while others rely on ad windows that appear when you enter or leave the site.
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NIS2005.book Page 29 Sunday, August 1, 2004 3:24 PM Getting started 3 This section contains information about starting your Symantec product and the features that are available in the main window. It is not usually necessary to open your Symantec product to benefit from the protection features that it provides. Automatic features that are set during installation provide you with basic protection.
NIS2005.book Page 30 Sunday, August 1, 2004 3:24 PM 30 Getting started Start Norton Internet Security Start Norton Internet Security Norton Internet Security protects any computer on which it is installed. You do not have to start the program to be protected. To start Norton Internet Security 4 Do one of the following: 2 On the Windows taskbar, click Start > Programs > Norton Internet Security > Norton Internet Security.
NIS2005.book Page 31 Sunday, August 1, 2004 3:24 PM Getting started About the main window About the main window Use the main window to access program components, set options, and access online Help. To explore the main window 1 On the left side of the main window, select a category, such as Statistics or Subscription Status. A description or an expanded list of options appears in the center of the window. 2 At the top of the main window, click a button.
NIS2005.book Page 32 Sunday, August 1, 2004 3:24 PM 32 Getting started About the main window 3 Inside the main window, under Status & Settings, click any of the feature names to see a brief description of the feature and access configuration options for the feature.
NIS2005.book Page 33 Sunday, August 1, 2004 3:24 PM Getting started Activate your product Activate your product Product activation reduces software piracy and ensures that you have received genuine Symantec software. If you did not activate your product when first prompted, you will receive an Activation Needed alert every day until you activate the product. w You must activate your product within the time period specified by the alert or the product will stop working.
NIS2005.book Page 34 Sunday, August 1, 2004 3:24 PM 34 Getting started Activate your product Check for connectivity blocking A connectivity problem can occur if you are using parental control software or are using an ISP that provides parental controls. If you suspect that parental controls are blocking the connection, configure the parental controls so that they do not block the activation procedure.
NIS2005.book Page 35 Sunday, August 1, 2004 3:24 PM Getting started Temporarily turn off security protection Temporarily turn off security protection There may be times when you want to temporarily turn off security protection. For example, you might want to see if it is preventing a Web page from appearing correctly. Only Supervisor users can temporarily turn off security protection. Child and Teenager users cannot turn off any portion of the program.
NIS2005.book Page 36 Sunday, August 1, 2004 3:24 PM 36 Getting started Temporarily turn off security protection To ensure that your computer remains protected, you can turn on security protection manually if you complete your task before the time that you specified concludes. To turn on security protection using the icon in the Windows system tray 4 In the Windows system tray, right-click the Norton Internet Security icon, and then click Enable Norton Internet Security.
NIS2005.book Page 37 Sunday, August 1, 2004 3:24 PM Getting started Turn off Auto-Protect temporarily Turn off Auto-Protect temporarily If you have not changed the default option settings, AutoProtect loads when you start your computer to guard against viruses, Trojan horses, worms, and other malicious threats. It checks programs for viruses as they are run and monitors your computer and removable media for any activity that might indicate the presence of a virus.
NIS2005.book Page 38 Sunday, August 1, 2004 3:24 PM 38 Getting started Turn off Auto-Protect temporarily To turn on or turn off Auto-Protect using the Norton Antivirus icon in the Windows system tray 4 In the Windows system tray, right-click the Norton Internet Security icon, and then do one of the following: 2 Check Enable Auto-Protect to turn on AutoProtect. 2 Uncheck Enable Auto-Protect to turn off AutoProtect.
NIS2005.book Page 39 Sunday, August 1, 2004 3:24 PM Getting started Turn off spam filtering Turn off spam filtering By default, Norton AntiSpam remains active once it is installed. If for any reason you want to temporarily disable it, you can turn it off from within the program itself. To turn off spam filtering 1 In the main window, under Norton AntiSpam, click Status & Settings. 2 In the System Status pane, click AntiSpam. 3 On the right side of the main window, click Turn Off.
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NIS2005.book Page 41 Sunday, August 1, 2004 3:24 PM Responding to emergencies 4 If you have an emergency, read these sections to try to find the solution to your problem. Common problems include: w 1 Virus threats 1 Trouble restarting your computer 1 Lost or missing files 1 Possible disk damage If you purchased this product to address any of the problems listed above, read these sections first. Immediate installation of the product may not always provide the best solution to your problem.
NIS2005.book Page 42 Sunday, August 1, 2004 3:24 PM 42 Responding to emergencies What to do if a virus is found What to do if a virus is found w If after reviewing the information in this chapter, you have not resolved your problem, see “Frequently asked questions” on page 49. Viruses can be found during a manual or scheduled scan or by Auto-Protect when you perform an action with an infected file.
NIS2005.book Page 43 Sunday, August 1, 2004 3:24 PM Responding to emergencies If Norton AntiVirus cannot repair a file If Norton AntiVirus cannot repair a file One of the most common reasons that Norton AntiVirus cannot automatically repair an infected file is that you do not have the most up-to-date virus definitions. Before running LiveUpdate to update your virus definitions, ensure that QuickScan is turned on (it is turned on by default).
NIS2005.book Page 44 Sunday, August 1, 2004 3:24 PM 44 Responding to emergencies Look up viruses on the Symantec Web site Look up viruses on the Symantec Web site The Symantec Web site contains a complete list of all known viruses and related malicious code, along with descriptions. You must be connected to the Internet to look up viruses. To look up viruses 1 On the left side of the main window, under Norton AntiVirus, click Reports. 2 In the Reports pane, click View Online Virus Encyclopedia.
NIS2005.book Page 45 Sunday, August 1, 2004 3:24 PM Responding to emergencies If your product won’t install If your product won’t install w You must be running Windows in order to install your Symantec product. If you try to install your product on a computer that has a virus and you choose not to run the Symantec Pre-Install Scanner, start over and run the Symantec Pre-Install Scanner as directed.
NIS2005.book Page 46 Sunday, August 1, 2004 3:24 PM 46 Responding to emergencies If your computer won’t start If your computer won’t start If you have a virus or threat on your computer, you need to start the computer from an uninfected disk to remove the virus. Suggestion For more information Restart from the CD and scan your computer’s hard disk for viruses. See “Scan for viruses using the CD” on page 46.
NIS2005.book Page 47 Sunday, August 1, 2004 3:24 PM Responding to emergencies Create Emergency Disks Create Emergency Disks Emergency Disks are used to start your computer in case of a problem. If your computer can start from a CD, you can use the product CD in place of Emergency Disks and do not need to create them. If you downloaded the software, the program for creating Emergency Disks (NED.exe) is included in the download.
NIS2005.book Page 48 Sunday, August 1, 2004 3:24 PM 48 Responding to emergencies If you need to use Emergency Disks 11 Remove the final disk from drive A. 12 Test the first disk in the set to ensure that you can use it to restart your computer. 13 Store the Emergency Disk set in a safe place. If you need to use Emergency Disks You can use Emergency Disks to restart your computer and scan for viruses or run DOS-based recovery utilities.
NIS2005.book Page 49 Sunday, August 1, 2004 3:24 PM Frequently asked questions 5 The information in this chapter will help you solve the most frequently encountered problems. Explore the Symantec service and support Web site On the Symantec service and support Web site, you can find the latest protection and program updates, patches, online tutorials, Knowledge Base articles, and virus removal tools. To explore the Symantec service and support Web site 1 On the Internet, go to www.symantec.
NIS2005.book Page 50 Sunday, August 1, 2004 3:24 PM 50 Frequently asked questions If you need to uninstall If you need to uninstall See “Use online Help” on page 17. Instructions for uninstalling are available in the online Help.
NIS2005.book Page 51 Sunday, August 1, 2004 3:24 PM Frequently asked questions Troubleshoot virus and threat protection Troubleshoot virus and threat protection Check here for possible solutions to issues that might arise with Norton AntiVirus. How do I make Auto-Protect load when I start my computer? If the Norton AntiVirus Auto-Protect icon is not visible on the lower-right corner of the Windows taskbar, AutoProtect is not loaded.
NIS2005.book Page 52 Sunday, August 1, 2004 3:24 PM 52 Frequently asked questions Troubleshoot virus and threat protection To show the Auto-Protect icon in the Windows system tray 1 In the main window, click Options. If a menu appears, click Norton AntiVirus. 2 In the Options window, under System, click AutoProtect. 3 Ensure that Show the Auto-Protect icon in the Windows system tray is checked.
NIS2005.book Page 53 Sunday, August 1, 2004 3:24 PM Frequently asked questions Troubleshoot virus and threat protection Why is Norton AntiVirus unable to repair my infected files? If Norton AntiVirus cannot repair your infected files, you may not have the most current virus protection on your computer. Update your virus definitions regularly to protect your computer from the latest viruses. If, after using LiveUpdate, the virus cannot be removed, the file may be corrupted, or contain a new virus.
NIS2005.book Page 54 Sunday, August 1, 2004 3:24 PM 54 Frequently asked questions Troubleshoot virus and threat protection To turn off email protection 1 In the main window, click Options. If a menu appears, click Norton AntiVirus. 2 In the Options window, under Internet, click Email. 3 Uncheck Scan incoming Email. 4 Uncheck Scan outgoing Email. 5 Click OK.
NIS2005.book Page 55 Sunday, August 1, 2004 3:24 PM Frequently asked questions Troubleshoot security protection Troubleshoot security protection Check here for possible solutions to issues that might arise with Norton Internet Security. Does Norton Internet Security work with my ISP’s proxy server? Norton Internet Security works with most proxy servers. However, you might have to change some settings to maintain full protection.
NIS2005.book Page 56 Sunday, August 1, 2004 3:24 PM 56 Frequently asked questions Troubleshoot security protection 4 On the Connections tab, in the Remote Service Port column, look at the information. There should be a port number following the IP address of the site that you viewed with your browser. This number is the port number that is used to access your proxy server for your Web connection. 5 Record the port number.
NIS2005.book Page 57 Sunday, August 1, 2004 3:24 PM Frequently asked questions Troubleshoot security protection Can Norton Internet Security protect an FTP server? To let an FTP server run behind Norton Internet Security, you must create the following rules: 1 Allow inbound TCP connections on port 21. 1 Allow outbound TCP connections on port 22. 1 Allow inbound TCP connections on ports 1024 to 5000. The easiest way to create these rules is via an alert.
NIS2005.book Page 58 Sunday, August 1, 2004 3:24 PM 58 Frequently asked questions Troubleshoot security protection What is wrong with this Web site? If you cannot connect to a Web site with Norton Internet Security turned off, there might be a problem with the Internet or your Internet service provider. If your connection is working, it’s possible a Norton Internet Security feature is preventing you from viewing the site.
NIS2005.book Page 59 Sunday, August 1, 2004 3:24 PM Frequently asked questions Troubleshoot security protection If your email program maintains copies of sent messages in its Sent or Out folder, you can reopen the email message, remove the private information, and send the message again. Why won’t a program connect to the Internet? You might not be able to use a program to connect to the Internet for any of the following reasons.
NIS2005.book Page 60 Sunday, August 1, 2004 3:24 PM 60 Frequently asked questions Troubleshoot security protection To allow the use of your local network, including file and printer sharing, place the computers on your local network in the Trusted Zone. Why can’t I connect to the Internet via my cable modem? If your network accesses the Internet via a cable connection, you may need to make your computer’s NetBIOS name visible.
NIS2005.book Page 61 Sunday, August 1, 2004 3:24 PM Frequently asked questions Troubleshoot security protection 4 Click Exclude. 5 Click OK. How can a Web site get my browser information? The Browser Privacy settings prevent your browser from sending browser information. However, some diagnostic sites on the Internet might report browser information even though the Browser Privacy settings are blocking it.
NIS2005.book Page 62 Sunday, August 1, 2004 3:24 PM 62 Frequently asked questions Troubleshoot Norton AntiSpam Troubleshoot Norton AntiSpam Check here for possible solutions to issues that might arise with Norton AntiSpam. Why do I still receive spam? Several factors make it difficult to completely eliminate spam. For example, different people will consider different classes of email messages to be unwelcome or intrusive.
NIS2005.book Page 63 Sunday, August 1, 2004 3:24 PM Frequently asked questions Troubleshoot Norton AntiSpam Why did an email message someone sent me never arrive? Some legitimate email messages may contain elements that are characteristic of spam messages. This may have caused Norton AntiSpam to incorrectly identify the message as spam. Depending upon the filters you have created in your email program, the message may be in your spam or trash folder.
NIS2005.book Page 64 Sunday, August 1, 2004 3:24 PM 64 Frequently asked questions Troubleshoot Norton AntiSpam Why do I need a subscription to spam definitions? Though the product is self-training, local spam definitions are developed only by the criteria you input and from the sample of email messages you process. Symantec spam definitions are developed from a much larger set of information and can prevent you from seeing many of the more common types of spam.
NIS2005.book Page 65 Sunday, August 1, 2004 3:24 PM Frequently asked questions Troubleshoot Ad Blocking Troubleshoot Ad Blocking Check here for possible solutions to issues that might arise with Ad Blocking. Does Ad Blocking block all advertising on the current page? Ads that are integrated with standard content—for instance text statements—will not be blocked.
NIS2005.book Page 66 Sunday, August 1, 2004 3:24 PM 66 Frequently asked questions Troubleshoot LiveUpdate Troubleshoot LiveUpdate Check here for possible solutions to issues that might arise with LiveUpdate. What if I can’t use LiveUpdate? When new updates become available, Symantec posts them on the Symantec Web site. If you can’t run LiveUpdate, you can obtain new updates from the Symantec Web site. To obtain updates from the Symantec Web site 1 On the Internet, go to securityresponse.symantec.
NIS2005.book Page 67 Sunday, August 1, 2004 3:24 PM Service and support solutions The Service & Support Web site at http://service.symantec.com supports Symantec products. Customer Service helps with nontechnical issues such as orders, upgrades, replacements, and rebates. Technical Support helps with technical issues such as installing, configuring, or troubleshooting Symantec products. Methods of technical support and customer service can vary by region.
NIS2005.book Page 68 Sunday, August 1, 2004 3:24 PM 68 Service and support solutions Technical support Technical support Symantec offers two technical support options for help with installing, configuring, or troubleshooting Symantec products: 1 Online Service and Support Connect to the Symantec Service & Support Web site at http://service.symantec.com, select your user type, and then select your product and version.
NIS2005.book Page 69 Sunday, August 1, 2004 3:24 PM Service and support solutions Worldwide service and support When you run LiveUpdate near the end of your subscription period, you are prompted to subscribe for a nominal charge. Simply follow the instructions on the screen. Worldwide service and support Technical support and customer service solutions vary by country.
NIS2005.book Page 70 Sunday, August 1, 2004 3:24 PM 70 Service and support solutions Worldwide service and support Service and support offices North America Symantec Corporation 555 International Way Springfield, OR 97477 U.S.A. http://www.symantec.com/ Australia and New Zealand Symantec Australia Level 2, 1 Julius Avenue North Ryde, NSW 2113 Sydney Australia http://www.symantec.
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NIS2005.book Page 75 Sunday, August 1, 2004 3:24 PM SYMANTEC SOFTWARE LICENSE AGREEMENT Norton Internet Security™ IMPORTANT: PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE.
NIS2005.book Page 76 Sunday, August 1, 2004 3:24 PM Updates.
NIS2005.book Page 77 Sunday, August 1, 2004 3:24 PM Government end users with only those rights as granted to all other end users, according to the terms and conditions contained in this license agreement. Manufacturer is Symantec Corporation, 20330 Stevens Creek Blvd., Cupertino, CA 95014. 8. Export Regulation: Certain Symantec products are subject to export controls by the U.S. Department of Commerce (DOC), under the Export Administration Regulations (EAR) (see www.bxa.doc.gov). Violation of U.S.