Norton™ Security Product Manual
Norton™ Security Product Manual The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 8.6.2 Copyright © 2021 NortonLifeLock Inc. All rights reserved. NortonLifeLock, the NortonLifeLock Logo, the Checkmark Logo, Norton, Norton Secured Logo, LifeLock, and the LockMan Logo are trademarks or registered trademarks of NortonLifeLock Inc. or its affiliates in the U. S. and other countries.
Contents Chapter 1 Welcome to Norton ............................................................... 6 Access important features using Norton for Mac main window ................. 6 System requirements for Norton Security ............................................ 7 Chapter 2 Understanding and responding to threats ...................... 8 Repair, restore, or delete files on your Mac that Norton quarantined ............................................................................
Contents Configure AutoBlock settings on Mac ............................................... Configure Signatures settings on Mac ............................................... Upgrade to the latest Norton version to better protect your Mac ............. Help Norton Community Watch identify potential new threats on Mac ..................................................................................... Send reports to NortonLifeLock if Norton encounters an error on Mac ...................................
Contents Uninstall Norton device security on Mac ............................................
Chapter 1 Welcome to Norton This chapter includes the following topics: ■ Access important features using Norton for Mac main window ■ System requirements for Norton Security Access important features using Norton for Mac main window Norton protects your Mac in the following ways: ■ Defends against viruses, spyware, malware, phishing, trojan horses and other online threats. ■ Helps protect your private and financial information when you go online.
Welcome to Norton System requirements for Norton Security ■ Advanced View and change settings for your desktop and online activities. For most users, the default settings provide the right level of protection, but you can customize security and network settings. ■ Clean Run scans to remove a range of junk files that can slow your computer down. For more information, see See “Run Norton Clean to remove files that can slow down your Mac” on page 32.
Chapter 2 Understanding and responding to threats This chapter includes the following topics: ■ Repair, restore, or delete files on your Mac that Norton quarantined ■ Run LiveUpdate to keep Norton up to date on Mac Repair, restore, or delete files on your Mac that Norton quarantined When Norton detects a threat that cannot be eliminated with the latest virus definitions, it quarantines impacted files so that they cannot spread or infect your Mac.
Understanding and responding to threats Run LiveUpdate to keep Norton up to date on Mac In some cases, Norton displays File Deleted window which indicates that Norton automatically detects and moved the specific infected file to Trash or deleted the file from your Mac that cannot be repaired. If the file cannot be repaired, the file is either moved to Quarantine or deleted.
Understanding and responding to threats Run LiveUpdate to keep Norton up to date on Mac Run LiveUpdate 1 Start Norton. If you see the My Norton window, next to Device Security, click Open. 2 In the Norton main window, click LiveUpdate. 3 Click View Summary to view the list of updates that were downloaded and installed on your Mac. Run LiveUpdate from the My Norton window 1 Start Norton. 2 In the My Norton main window, under Device Security, click LIVEUPDATE.
Chapter 3 Managing your security This chapter includes the following topics: ■ View or customize tasks that Norton performs to protect your Mac ■ View or customize network activities that Norton monitors on your Mac View or customize tasks that Norton performs to protect your Mac Norton lets you view a range of tasks it performs to help protect you, including scans run, alerts sent, items quarantined, applications blocked, or attempts detected to access your network.
Managing your security View or customize tasks that Norton performs to protect your Mac ■ Click the remove icon to remove all the recorded events. ■ Click the filter icon to filter the recorded events based on your requirement. ■ Click the print icon to print the report. ■ Click the information icon to view additional information about the selected event. ■ Click the action icon to perform the actions that are available for the selected event.
Managing your security View or customize network activities that Norton monitors on your Mac ■ In the Columns drop-down menu, you can select the log category for which you want to change the viewing options. When you select a category, the types of details that can be displayed are shown. You can select the details that you want to view in the Security History window. Need more help? ◆ ■ See “Run Norton scans to check for threats on Mac” on page 15.
Managing your security View or customize network activities that Norton monitors on your Mac to print the report. ■ Click the view information icon to view additional information about the selected event. ■ Click the action icon to perform the actions that are available for the selected event. The options in the Action menu vary depending on the event that you selected from the list. ■ Click the settings icon to customize the options that need to be displayed for each category.
Chapter 4 Scanning your Mac This chapter includes the following topics: ■ Run Norton scans to check for threats on Mac ■ Change Norton Automatic Scans settings on Mac ■ Schedule Norton scans on Mac ■ Set Norton to scan your Mac while you’re away Run Norton scans to check for threats on Mac Norton Automatic Scans updates virus definitions and scans your computer regularly for a range of threats.
Scanning your Mac Run Norton scans to check for threats on Mac Navigate to the folder or file and then click Scan. Run scans from the command line Your Norton product lets you perform multiple scans from the command line interface. The Norton Scanner feature in the Norton product provides this power user feature. NortonLifeLock recommends that you use this feature only if you are an advanced user. You can launch the command line interface by navigating to Finder > Applications > Utilities > Terminal.
Scanning your Mac Change Norton Automatic Scans settings on Mac Change Norton Automatic Scans settings on Mac Norton Automatic Scans maximizes your security by regularly updating virus definitions, scanning your computer, and monitoring incoming and outgoing traffic. Default settings are optimal for most users, but you can customize options to include or exclude files from Automatic Scans or temporarily turn off the feature. Change Automatic Scans options 1 Start Norton.
Scanning your Mac Set Norton to scan your Mac while you’re away 5 Click the settings icon. 6 In the Scheduled Scans window, set your options for what and when to scan. 7 Click Save. Set Norton to scan your Mac while you’re away When you install Norton, the Idle Scans feature is set to detect when you are using your Mac so that Norton does not run scans that could impact your computer performance.
Chapter Keeping secure on the Internet This chapter includes the following topics: ■ Learn more about Vulnerability Protection ■ Turn off or turn on Vulnerability Protection ■ Exclude or include attack signatures on Mac ■ Enable or disable notifications for blocked attack signatures on Mac ■ Learn more about customizing firewall settings for Mac ■ Learn more about configuring firewall rule for an IP address ■ Configure firewall rules for an IP address on Mac ■ Modify firewall rules for an IP
Keeping secure on the Internet Learn more about Vulnerability Protection Learn more about Vulnerability Protection Vulnerability Protection feature helps you in detecting and preventing Intrusions through the Internet. Vulnerability Protection provides information about the susceptibility of the programs that may be on your Mac against malicious attacks. It also provides information about the known attacks.
Keeping secure on the Internet Enable or disable notifications for blocked attack signatures on Mac You can choose whether you want to protect your Mac from all the attack signatures or only from the selected signatures. In some cases, benign network activity can appear to be similar to an attack signature. You might receive repeated notifications about possible attacks.
Keeping secure on the Internet Learn more about customizing firewall settings for Mac Enable or disable notifications for individual attack signatures 1 Start Norton. If you see the My Norton window, next to Device Security, click Open. 2 In the Norton product main window, click Advanced or Settings. 3 On the left pane, click Firewall. 4 In the Vulnerability Protection row, click the settings icon. 5 In the Vulnerability Protection window, click the Signatures tab.
Keeping secure on the Internet Learn more about configuring firewall rule for an IP address Connection Blocking Lets you allow or block the applications, ports, services, and IP addresses that: ■ Connect to your Mac. ■ Connect to a network. The Connection Blocking settings determine whether to allow or deny the incoming or the outgoing connections that use a specific service, application, or a port. You can also configure firewall to allow or block a specific IP address on the network.
Keeping secure on the Internet Configure firewall rules for an IP address on Mac Configure firewall rules for an IP address on Mac You can specify the firewall rules of the IP address that is specific to a network location setting. The Trust Zone in the View pane shows the IP addresses to or from which you allowed access attempts for a network location. The Block Zone in the View pane shows the IP addresses to or from which you blocked access attempts of a network location.
Keeping secure on the Internet Modify firewall rules for an IP address on Mac 9 In the address menu, select an option to specify the IP addresses of computers to which you want to apply the access settings. Your options are: All computers on my current network Lets you allow or block connections to or from all computers on your network. A single computer Lets you allow or block connections to or from the computer with the IP address that you specify.
Keeping secure on the Internet Remove firewall rule for an IP address on Mac Remove firewall rule for an IP address on Mac You can remove the firewall rule for an IP address, which is specific to a network location. Remove firewall rule for an IP address 1 Start Norton. If you see the My Norton window, next to Device Security, click Open. 2 In the Norton product main window, click Advanced or Settings. 3 On the left pane, click Firewall. 4 In the Connection Blocking row, click the settings icon.
Keeping secure on the Internet Configure AutoBlock settings on Mac Configure AutoBlock settings on Mac You can use the AutoBlock tab in the Vulnerability Protection window to automatically block the IP addresses of computers that Norton identifies as attackers. When you turn on the AutoBlock option, your Norton product adds the IP addresses of the attackers to the Addresses currently blocked by AutoBlock list.
Keeping secure on the Internet Upgrade to the latest Norton version to better protect your Mac You must not disable any signatures in the Signatures list. If you disable a signature, Vulnerability Protection feature cannot protect you from the threat that is related to the signature. You can also enable the Notify me when Vulnerability Protection automatically blocks an attack alerts to receive an alert whenever Vulnerability Protection blocks an attack. Configure the Signature settings 1 Start Norton.
Keeping secure on the Internet Upgrade to the latest Norton version to better protect your Mac ■ 3 Click Restart to complete the upgrade process. If your subscription has expired: ■ To uninstall your expired version, click Agree & Install, and then click Continue. ■ Click Restart to uninstall. ■ When your computer restarts, you can upgrade to the latest Norton version or trial version. Read the License and Services Agreement, and click Agree & Install.
Keeping secure on the Internet Help Norton Community Watch identify potential new threats on Mac ■ 5 Click Restart to complete the upgrade process. If your subscription has expired: ■ To uninstall your expired version, click Agree & Install, and then click Continue. ■ Click Restart to complete the uninstallation process. ■ When your computer restarts, you can upgrade to the latest Norton version or trial version. Read the License and Services Agreement, and click Agree & Install.
Keeping secure on the Internet Send reports to NortonLifeLock if Norton encounters an error on Mac Send reports to NortonLifeLock if Norton encounters an error on Mac Norton Error Management documents issues which are encountered with the Norton Product. In such cases the user can choose to report errors to Norton. Turn off or turn on Error Management 1 Start Norton. If you see the My Norton window, next to Device Security, click Open. 2 In the Norton product main window, click Advanced or Settings.
Chapter 6 Keeping your Mac tuned up This chapter includes the following topics: ■ Run Norton Clean to remove files that can slow down your Mac ■ Schedule or customize Norton Clean scans to help improve your Mac’s performance Run Norton Clean to remove files that can slow down your Mac Junk files, including temporary, installation, or even duplicate files from your email or photo albums, can impact computer performance. Norton Clean removes many types of junk files that can slow down your Mac.
Keeping your Mac tuned up Schedule or customize Norton Clean scans to help improve your Mac’s performance 4 In the Overview window, in the Similar row and Duplicate rows, click Review, select the files that you want to remove, and then click Done. Similar means two files appear to be identical, although they may have slight differences like different file names. Duplicate means the files are identical. 5 Click Clean to move the files that you selected to the trash.
Keeping your Mac tuned up Schedule or customize Norton Clean scans to help improve your Mac’s performance Select Paths, and then click + to navigate to specific files or folders that you want to exclude from scans. ■ ■ In the left pane, under Types: Click on each file type and then select options to change the default settings. Autoselect ■ Click the + icon. ■ In the Add Autoselect rule window, use the drop downs to add rules for files that you want to either scan or not scan when Norton Clean runs.
Chapter 7 Securing your sensitive data This chapter includes the following topics: ■ Set Norton to detect fraudulent or phishing websites on Mac ■ Add Norton browser extensions to surf and shop more securely on Mac Set Norton to detect fraudulent or phishing websites on Mac Norton device security includes Safe Web to analyze sites when you browse using Firefox, Safari, or Chrome. It ranks site security and alerts you if it detects fraudulent or phishing sites.
Securing your sensitive data Add Norton browser extensions to surf and shop more securely on Mac ■ Show a warning when visiting a harmful website. ■ Block harmful websites. ■ Enable Phishing Protection to analyze the security level of the website you visit. ■ Submit full URL when a suspicious website is detected to send the site URL to Norton for analysis. Enable Norton Safe Search as your default search engine In addition, you can set Norton Home Page as your default home page.
Securing your sensitive data Add Norton browser extensions to surf and shop more securely on Mac Add Norton browser extensions for Mac OS X 10.10 or later Safari Safari 12 and above versions on macOS 10.14.4 (Mojave) and above 1 The Norton Safe Web or Norton Safe Web Plus alert appears when you launch Safari for the first time after you install Norton. 2 In the alert, do one of the following: ■ Click Download to install the Norton Safe Web extensions.
Securing your sensitive data Add Norton browser extensions to surf and shop more securely on Mac ■ Click Remind Me Later to install the Norton browser extensions later. ■ No, Thanks: You can see this option only after you use the Remind Me Later option thrice. You receive the browser extension alert again that has No, Thanks option instead of Remind Me Later. Click the No, Thanks option to ignore the alert for the next 2 weeks.
Securing your sensitive data Add Norton browser extensions to surf and shop more securely on Mac Note: After 2 weeks, you receive a Fix Now alert, if your default web browser is Chrome, and if you do not install the Norton Safe Web extension. Click Fix Now to install the browser extensions. If you ignore the Fix Now alert, then you receive the Chrome browser extension alert again after 6 months, when you open the Chrome browser. Add Norton browser extensions for Mac OS X 10.
Securing your sensitive data Add Norton browser extensions to surf and shop more securely on Mac ■ No, Thanks: You can see this option only after you use the Remind Me Later option thrice. You receive the browser extension alert again that has No, Thanks option instead of Remind Me Later. Click the No, Thanks option to ignore the alert for the next 2 weeks. Note: After 2 weeks, you receive a Fix Now alert, if your default web browser is Safari, and if you do not install the Norton Safe Web extension.
Chapter Customizing settings This chapter includes the following topics: ■ Learn more about configuring connection blocking settings for your Mac ■ Configure Connection Blocking settings on Mac ■ Learn more about specifying access setting for an application ■ Configure the access settings for an application ■ Learn more about configuring access settings for a service ■ Configure the access settings for services ■ Customize the specific access settings for a service ■ Edit the access settings
Customizing settings Learn more about configuring connection blocking settings for your Mac Learn more about configuring connection blocking settings for your Mac You can configure the Connection Blocking settings for an application, a service, or an IP address. Based on the Connection Blocking settings, the firewall allows, or blocks the incoming and the outgoing network connections. The Connection Blocking settings that you configure are specific to the selected network location.
Customizing settings Configure Connection Blocking settings on Mac Configure Connection Blocking settings 1 Start Norton. If you see the My Norton window, next to Device Security, click Open. 2 In the Norton product main window, click Advanced or Settings. 3 On the left pane, click Firewall. 4 In the Connection Blocking row, click the settings icon.
Customizing settings Learn more about specifying access setting for an application 8 Use the Action pop-up menu at the bottom of the Connection Blocking window to specify other connection blocking preferences. Your options are: Logging and notification settings Lets you specify the type of access attempts for which your Norton product must maintain records. You can also specify the type of access attempts about which your Norton product must notify you.
Customizing settings Configure the access settings for an application Your Norton product creates the access setting by default. This access setting includes all applications that run on your Mac. Configure the access settings for an application 1 Start Norton. If you see the My Norton window, next to Device Security, click Open. 2 In the Norton product main window, click Advanced or Settings. 3 On the left pane, click Firewall.
Customizing settings Learn more about configuring access settings for a service 12 Use the Action drop-down menu at the bottom of the Connection Blocking window to specify the advanced firewall preferences. Your options are: Logging and notification settings Lets you specify the type of access attempts for which your Norton product must maintain records. Advanced settings Lets you specify the advanced firewall options. Reset to defaults Lets you reset configuration to default level. 13 Click Done.
Customizing settings Configure the access settings for services The access settings that you configure are specific to the selected network location. It applies to your Mac only when it connects to the network location for which your Connection Blocking setting is configured. When you add a service, the name of the service appears in the View pane of the Connection Blocking window. In addition, you can view the default access setting for the service under the service name.
Customizing settings Configure the access settings for services 11 Configure the following tabs as required: Ports Lists the ports in the firewall that the service can open. You can use the Add, Edit, and Remove options only when you add a new service. You can use these options to add or modify the port numbers that you add. Logging Lists the types of connections that your Norton product must log.
Customizing settings Configure the access settings for services 4 In the Connection Blocking row, click the settings icon. 5 In the Connection Blocking window, in the Editing settings menu, select the network location for which you want to remove the Connection Blocking settings. 6 In the View menu, select Services/Ports. 7 Select one of the following tabs: 8 9 Incoming Lets you specify the access settings for the incoming connections that use the service.
Customizing settings Customize the specific access settings for a service ■ 9 Click the - sign next to the service name. In the confirmation window, click Remove. Customize the specific access settings for a service Your Norton product lets you customize the incoming and outgoing network connections settings for each service on your Mac. You can specify the IP addresses from which you want to allow or block connection attempts.
Customizing settings Edit the access settings for a service 9 In the Edit address dialog, select the type of access for the connections. Your options are: Allow Lets you allow the connections to or from an IP address. Block Lets you block the connections to or from an IP address. 10 Select the one of the following option to customize the specific access settings: All computers on my current network Lets you allow or block connections to or from all computers on your network.
Customizing settings Edit the access settings for a service 5 In the Connection Blocking window, in the Editing settings menu, select the network location for which you want to edit the Connection Blocking settings. 6 In the View menu, select Services/Ports. 7 Select one of the following tabs: Incoming Lets you specify the access settings for the incoming connections that use the service. Outgoing Lets you specify the access settings for the outgoing connections that use the service.
Customizing settings Remove the access settings for a service 4 In the Connection Blocking row, click the settings icon. 5 In the Connection Blocking window, in the Editing settings menu, select the network location for which you want to edit the Connection Blocking settings. 6 In the View menu, select Services/Ports. 7 On the Incoming or the Outgoing tab, select the row that contains the default access settings for the service in the View pane, and then click Edit.
Customizing settings Configure firewall for an application on Mac 8 9 Select the required service from the View pane and do one of the following: ■ Click Remove. ■ Click the - sign next to the service name. In the confirmation window, click Remove. Remove an individual access setting for a service 1 Start Norton. If you see the My Norton window, next to Device Security, click Open. 2 In the Norton product main window, click Advanced or Settings. 3 On the left pane, click Firewall.
Customizing settings Set up firewall rules for an application on Mac Note: You cannot specify the firewall settings for applications based on the network to which your Mac is connected. The Application Blocking settings remain the same regardless of the network location. Application Blocking does not let you allow or block connections to a specific IP address.
Customizing settings Remove the firewall rule for an application on Mac You can use the Application Blocking window to configure the Internet access for an application. The selected application appears in the Settings list in the Application Blocking window. The application name and the firewall setting that you select appear in the Settings list in the Application Blocking window. Set up firewall rules for an application 1 Start Norton.
Customizing settings Location Awareness settings for Mac Location Awareness settings for Mac Location Awareness settings lets you configure the firewall settings based on the network location to which your Mac is connected. The firewall settings that you configure contains the connection blocking settings for the application and services that run on your Mac.
Customizing settings Export the connection blocking settings for a network location Export the connection blocking settings for a network location You can export the network location settings using the Export window. You can use the Export option present under the File menu in the Norton product menu bar. Your Norton product exports the network location settings as .npfx file format.
Customizing settings Stop background tasks when you play games or watch movies on Mac Stop background tasks when you play games or watch movies on Mac When you perform important tasks, watch movies, or play games in full-screen mode, you can set Norton to stop sending alert messages and suspend background tasks that slow performance. To do so, just turn on Silent Mode. Turn off or turn on Silent Mode 1 Start Norton. If you see the My Norton window, next to Device Security, click Open.
Chapter 9 Finding additional solutions This chapter includes the following topics: ■ Find your product key or PIN for Mac ■ Check your Mac user account type ■ Uninstall Norton device security on Mac Find your product key or PIN for Mac This article helps you locate the product key or PIN that you need to activate or renew your Norton product: ■ Product key: A 25-character alphanumeric string shown in five groups of five characters each, separated by hyphens, that you need to activate or renew your
Finding additional solutions Check your Mac user account type Check your Mac user account type A user account defines the actions a user can perform on a Mac. You can create the following types of user accounts on your Mac: ■ Administrator account ■ Standard account ■ Managed account Each account has different privileges. An administrator account gives you access to all areas of the Mac, install and update software, create and maintain other user accounts.
Finding additional solutions Uninstall Norton device security on Mac Uninstall Norton device security manually Note: Before you follow the below steps, ensure that you close your Norton application, if it is already opened. 1 On your Mac, click the Finder icon in the dock, and then click Applications in the left pane under Favorites section. 2 Find the Norton application icon and drag it to the Trash. 3 Do one of the following based on your macOS version: ■ If you have macOS 10.15.
