Norton™ PartitionMagic 8.
Norton™ PartitionMagic® 8.0 User Guide © 1994-2004 Symantec Corporation All rights reserved. This product and/or its use may be covered by one or more of the following patents: 5,675,769; 5,706,472; 5,930,831; 6,088,778; 6,108,697; 6,108,759; 6,173,291; 6,178,487; 6,178,503; 6,185,575; 6,185,666; 6,253,300; 6,330,653; and 6,377,958. Additional patents may be pending. The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement.
SYMANTEC SOFTWARE LICENSE AGREEMENT Norton PartitionMagic IMPORTANT: PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE. SYMANTEC CORPORATION AND/OR ITS SUBSIDIARIES (“SYMANTEC”) IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE INDIVIDUAL, THE COMPANY, OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE (REFERENCED BELOW AS “YOU” OR “YOUR”) ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT.
F. use, if You received the software distributed on media containing multiple Symantec products, any Symantec software on the media for which You have not received a permission in a License Module; G. use the Software in any manner not authorized by this license; nor H. use the Software in any manner that contradicts any additional restrictions set forth below. 2. Content Updates.
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Table of Contents Introduction What Is PartitionMagic? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 New Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Chapter 1: Getting Started PartitionMagic System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Installing PartitionMagic under Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Undeleting Partitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Changing Partition Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Formatting Partitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Copying Partitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Merge Partitions Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Copy Partition Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Chapter 7: Using PartitionMagic Utilities Changing Drive Letter References with DriveMapper . . . . . . . . . . . . . . . . . . . . . . . 84 Switching between Bootable Partitions with PQBoot . . . . . . . . . . . . . . . . . . . . . . . .
Appendix C: Service and Support Solutions Customer service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Subscription policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Worldwide service and support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction What Is PartitionMagic? Norton™ PartitionMagic® is a utility that lets you quickly and easily create, delete, merge, or convert file systems of partitions on your hard disk without destroying existing data. PartitionMagic will make your hard disk more efficient and provide greater security for your data. PartitionMagic enables you to secure your data by physically separating it from other files. Separate partitions also make backups easy.
• Ability to resize clusters on NTFS partitions – Reclaims lost performance that can result from converting a FAT32 partition to NTFS as part of an operating system upgrade. Larger clusters can also reduce the rate of fragmentation. • Installing Another Operating System wizard – Includes built-in information so more of the operations are automated when you are preparing your system to run multiple operating systems.
C H A P T E R 1 Getting Started This chapter includes the following information: • PartitionMagic System Requirements • Installing PartitionMagic under Windows • Creating Rescue Disks • Before Running PartitionMagic • Running PartitionMagic • Setting a Password for PartitionMagic • Uninstalling PartitionMagic 3
PartitionMagic System Requirements PartitionMagic for Windows requires a minimum of 70 MB of hard disk space, a CD drive (any speed), a 3.5-inch floppy drive, VGA or higher resolution monitor with a screen area of at least 800 x 600 pixels, and processor and memory requirements as shown below. Operating System Minimum RAM Minimum Processor Windows 95b through Windows 98 SE 32 MB Pentium/150 MHz or compatible Windows Me 32 MB Pentium/150 MHz or compatible Windows NT 4.
NOTE Before installing PartitionMagic 8.0 under Windows 2000, ensure you have updated the operating system with the latest Microsoft Service Pack (SP2 or greater). As a good computing practice, regardless of operating system, run chkdsk /f before running Partition Magic to make sure there are no file system errors on the partition. 1 Insert the PartitionMagic CD into your CD drive. 2 If the installation program does not start automatically, click Start ➤ Run on the Windows taskbar. Then type drive:\AUTOR
You must have two blank 1.44 MB floppy disks available before you begin this procedure (three disks for double-byte languages). 1 You can create rescue disks three ways: To create rescue disks from: Do this: Windows (preferred method) Click Start ➤ Programs ➤ Norton PartitionMagic 8.0 ➤ PartitionMagic 8.0 Tools ➤ Create Rescue Disks. PartitionMagic CD (useful if you do not have Windows) 1a Open the English\DOSMAKE folder on the PartitionMagic CD.
The rescue disks contain the following files: PartitionMagic Disk 1 • • • • • • • • • • Autoexe2.bat Autoexec.bat Command.com Ega.cpi Keyb.com Mode.com Partinfo.exe (utility program) PTEDIT (utility program) Miscellaneous system (.SYS) files MSCDEX.exe (Windows 9x/Me only) • NWCDEX.exe (Windows NT/2000/XP only) • Fdisk.com (Windows NT/2000/XP only) • CHKDSK.exe PartitionMagic Disk 2 • • • • • • • • • • • Autoexec.bat Command.com Mouse.com PMHelp.dat (help file) PQMagic.exe PQMagic.ovl PQMagic.pqg PQPB.
If you would like a high-level overview of PartitionMagic, click Help ➤ Flash Tutorial to run a Flash presentation that explains the product. Running PartitionMagic You can run PartitionMagic from Windows 95, Windows 98, Windows Me, Windows NT 4.0 Workstation, Windows 2000 Professional, or Windows XP. Under any other operating system, you must run PartitionMagic from the rescue disks. To run from: Do this: Windows Start menu Click Start ➤ Programs ➤ Norton PartitionMagic 8.0 ➤ PartitionMagic 8.0.
If you run out of space on the first rescue disk as a result of adding network, SCSI, or CD-ROM drivers to your boot sequence, you can delete the following files from the disk: chkdsk.com, fdisk.exe, ptedit.exe, and partinfo.exe. We recommend that you delete the files in that order, freeing up only the space that you need to accommodate additional files. These files are included in the Utilities folder on the PartitionMagic CD where you can access them later, if necessary.
Switch Description /NSS Does not display the splash screen. /PQB Forces the batch file to the specified location. PartitionMagic creates a batch file when it must perform some operations in boot mode. Syntax: PQMAGIC /PQB=C:\, where C: is the location where you want the batch file to be saved. /RAV Tells PartitionMagic to read and verify all disk writes. Enabling this option increases the length of time needed to perform some operations, but it ensures that the operation outcome is accurate.
Entering a Password When you start PartitionMagic and there is a password assigned, the Enter Password dialog appears. 1 Type the password assigned to PartitionMagic. You can click Hint to display a reminder. 2 Click OK. Changing a Password 1 Click General ➤ Set Password. 2 Type the old password, then press . 3 Type the new password, then press . To remove password protection, leave the new password fields blank. 4 Confirm the new password, then press . 5 (Optional) Change the hint.
C H A P T E R 2 PartitionMagic Basics This chapter includes the following information: • PartitionMagic Main Window • Rescue Disk Main Window • Process Overview • Selecting a Hard Disk and Partition • Selecting an Operation • Undoing an Operation • Viewing Pending Operations • Applying Changes to Your System • Supported File Systems • Changing PartitionMagic Preferences • Using International Keyboards • Defragmenting a Hard Drive • Getting Help 13
PartitionMagic Main Window The main window includes an action panel with shortcuts for common tasks and an overview of pending operations, a map of each disk, and a list of the partitions on the selected disk. The menu bar and a toolbar appear at the top of the window. The menu bar gives you access to all of PartitionMagic’s features. The toolbar gives you quick access to commonly used options. When the pointer is over a toolbar, the status bar shows what the button does.
Each partition is color-coded to show the file system it uses and the used and unused space within the partition. A legend is displayed just above the status bar located at the bottom of the PartitionMagic window. You can use the Legend to help you understand the different colors used in the disk map and partition list. There are triangle indicators to mark the 2 GB boot boundary and the 8 GB boot boundary (1024 cylinder limit).
• Menu bar — gives you access to all of PartitionMagic’s features. Be aware that the operations available from the Partition menu when you run PartitionMagic under Windows are available under the Operations menu when you run from the rescue disks. • Toolbar — gives you quick access to commonly used options and allows you to select the disk you want to operate on. • Partition information — provides both a visual and text description of the partitions on the disk.
3 Apply changes to your system. See “Applying Changes to Your System” on page 19. You can also perform some tasks using the wizards. See “Using Wizards” on page 79. Selecting a Hard Disk and Partition You can select a partition without first selecting a hard disk. To select a partition, click it in the disk map or partition list on the main screen. To select a hard disk, click the title bar on the disk map or click the disk in the partition list.
Dynamic Disks Windows 2000 and Windows XP use basic disks and dynamic disks. You cannot perform PartitionMagic operations on dynamic disks. Selecting an Operation After you have selected a disk or a partition, you can select an operation using the action panel, toolbar, context menu, or menu bar. If an operation cannot be performed on the selected partition, the item appears dimmed on the menu and in the action panel. • Click one of the operations on the action panel or the toolbar.
Viewing Pending Operations PartitionMagic queues operations until you apply them. You can view the operations that are pending at any time at the bottom of the action panel, or you can display a more detailed view. 1 Click View ➤ Operations Pending. The Operations Currently Pending dialog appears. If an asterisk displays to the left of an operation, the operation will be applied in boot mode rather than in Windows.
To apply changes to your system, click General ➤ Apply Changes, or click Apply in the action panel. To discard the changes and start over, click General ➤ Discard All Changes. With the exception of being able to undelete some partitions, you cannot discard or undo changes after you have applied them. Applying Changes in Windows vs.
Partition Type FAT32 Description FAT32 is an enhancement of the FAT file system. It uses 32-bit file allocation table entries, rather than the 16-bit entries used by the FAT system, so FAT32 supports larger disk or partition sizes (up to 2 terabytes). The minimum size for a FAT32 partition is 256 MB. DOS, Windows 3.x, Windows NT 3.51/4.0, and early versions of Windows 95 (before version 4.00.950B) do not recognize FAT32 and cannot read files on a FAT32 partition.
A check mark next to a preference indicates it is enabled. Indicates whether the current operating system supports FAT32 partitions. 2 Click check boxes to enable or disable preferences, then click OK. Allow 64K FAT Clusters for Windows NT/Windows 2000/XP This preference lets you create FAT partitions with 64 KB clusters, which allows you to use PartitionMagic to create FAT partitions up to 4 GB. IMPORTANT! Because DOS and Windows 3.
Bad sector checking is on by default. PartitionMagic lets you set this preference individually for each of your hard disks. If your system has an older disk and a newer one, you could check the older disk and skip the newer one. A check mark next to a disk means to skip bad sector checking for that disk. Set as Read-Only for PartitionMagic This preference lets you prevent PartitionMagic from making any changes to a hard disk. You can set this preference individually for each of your hard disks.
DEVICE=DISPLAY.SYS CON=(EGA,yyy,) 4 Save the CONFIG.SYS file. 5 Reboot from the first rescue disk. Defragmenting a Hard Drive Defragmenting your hard drive will optimize the storage of data by organizing your files in a contiguous order. You can run Windows Defragmenter within PartitionMagic for Windows. Right-click a partition in the disk map, then select Windows Defragmenter from the menu. PartitionMagic will lock and Windows Defragmenter will run.
Each book focuses on a different aspect of PartitionMagic, so you can quickly locate the information you need. When you double-click a topic, the information displays in the right window. You can click the key tab to search for a topic using keywords. Context-Sensitive Help Click Help in the lower right corner of a dialog or press to display context-sensitive help for the dialog. Clicking Hints in a wizard dialog displays helpful information about the task the wizard is performing.
C H A P T E R 3 Managing Partitions This chapter includes the following information: • Integrity Checks • Browsing Partitions • Resizing and Moving Partitions • Creating Partitions • Deleting Partitions • Undeleting Partitions • Changing Partition Labels • Formatting Partitions • Copying Partitions • Checking Partitions for Errors • Merging Partitions • Splitting Partitions • Getting Information About Partitions • Scanning a Disk for Errors • Defragmenting Drives 27
Integrity Checks PartitionMagic checks disk integrity with a sophisticated system of analysis and validation that operates behind the scenes every time you start the program or complete an operation. An initial integrity check scans your disk and reports any partition problems that may prevent PartitionMagic from operating properly.
2 Click Partition ➤ Browse. 3 Right-click to copy, move, rename, or delete files, and create, copy, move, or delete folders as you wish. 4 Click Close to exit the File Browser and return to PartitionMagic. The PartitionMagic main screen will be refreshed to reflect any changes you made. This operation may take a little while. Resizing and Moving Partitions You can change the size of a partition and/or move it to another location on a hard disk. 1 Select the partition you want to resize/move.
The Resize/Move Partition dialog appears. Left partition handle Unallocated space outside partition Used space (minimum size) Right partition handle Unused space inside partition The current size of the partition is shown on a disk map at the top of the dialog. The map also depicts the used and unused space within the partition and the unallocated space surrounding the partition (if any exists). The minimum and maximum sizes to which you can resize the partition appear below the map.
To do this: Do this: Move (continued) Your Windows NT 4.0 system (SP 6 or higher) partition cannot start past 4 GB, or Windows NT will not be bootable. IMPORTANT! Exercise caution when moving a bootable partition. Operating systems can become unbootable if moved beyond certain boundaries. For more information, see “Creating Bootable Partitions” on page 38. Resize 1 Place the pointer on the left or right partition handle. The pointer changes to .
4 (Optional) Click the Cluster Size drop-down list and select a new size or use the recommend cluster size that is already selected. This option is only available for FAT and FAT32 partitions. For more information, see “Resizing Clusters” on page 66. You can resize NTFS clusters by clicking Partition ➤ Advanced ➤ Resize Clusters. 5 Click OK. Notes about Resizing Partitions When you resize a partition, data is consolidated, not compressed.
adjacent to it, yet are not able to enlarge your partition, you may have to delete some files in the partition so that PartitionMagic has room to work. You may be able to slightly enlarge the partition (1 MB or less) and then enlarge the partition a second time to provide the necessary buffer area for PartitionMagic.
Procedure 1 Resize drive C: smaller by the amount you want to add to drive D:. Resize C: so that the unallocated space is on the right. 2 Enlarge drive D: to occupy the unallocated space just created. The extended partition is automatically enlarged to accommodate drive D:. 3 Apply the changes to your system. Result Drive D: has room for additional files. Creating Partitions The Create operation lets you create primary partitions, extended partitions, and logical partitions.
The Create Partition dialog appears. 3 From the Create as drop-down list, select Logical Partition or Primary Partition. As a general rule, you should create primary partitions to install operating systems and logical partitions for all other purposes (such as storing data and applications). However, you can install Windows NT, Windows 2000, or Windows XP to a logical partition as long as their boot files are in a primary partition. See “Creating Bootable Partitions” on page 38.
If you create a second, third, or fourth primary partition on a physical disk, PartitionMagic will create the new primary partition as unhidden. However, PartitionMagic will automatically hide the other primary partitions on that disk when performing a Set Active operation. 4 From the Partition Type drop-down list, select the desired file system type or accept the default. FAT is the most universal file system type. It is used by DOS and all versions of Windows.
7 If the size you specified for the new partition is smaller than the available unallocated space, you can position the partition at the beginning (recommended) or end of the unallocated space. In the Position box, click Beginning of free space or End of free space. 8 In the Cluster size drop-down list, choose a cluster size for the partition or accept the default cluster size.
Creating Bootable Partitions Before creating a partition where you plan to install an operating system (a bootable partition), you should understand the following information. Operating System Boots from Supported Partition Types Boot Code Boundary Space Required DOS 6.
IMPORTANT! When you create, move, or resize a bootable partition, the partition must begin below the boot code boundary specified in the above table for the operating system to boot. With the exception of DOS 6.22 (or earlier), partitions beyond 8 GB are visible to the current operating system. For more information, see “Understanding the BIOS 1,024 Cylinder (8 GB) Limit” and “Understanding the 2 GB Boot Code Boundary” in Help.
Most operating systems must be installed on primary partitions. See “Creating Bootable Partitions” on page 38 for exceptions. If you are not certain that the partition where you want to install the operating system will support an operating system, you should create a new operating system partition using the wizard. See “Install Another Operating System Wizard” on page 81. 4 Close all programs and reboot the computer using an operating system installation diskette. 5 Install the operating system.
Procedure 1 Resize drive C: smaller by 1.5 GB. For more information, see “Resizing and Moving Partitions” on page 29. The partition where you want to install Windows NT must begin in the first 2 GB of the disk, or Windows NT will not be bootable. You may need to move your existing partition to the end of the disk, then create the Windows NT partition at the beginning of the disk. 2 Create a primary partition in the unallocated space using the following information: Partition Type: Select FAT.
Result When the computer restarts, BootMagic presents a list of the available operating systems, in this case, Windows 98 and Windows NT. Select the operating system you want to boot. Scenario 2: Creating a Logical Partition on a Secondary Hard Disk Sample System Configuration Disk 1 — One 4 GB disk containing: • One active primary FAT32 partition (C:) running Windows 98. • One extended partition enclosing one logical FAT partition (E:).
Create As: Choose Logical. The partition will be assigned drive F: after reboot. Additionally, an extended partition will automatically be created to enclose the logical partition. 3 Apply the changes to your system. Result After the computer reboots, the new logical partition is drive F: and the CD-ROM is drive G:. Scenario 3: Creating Linux Logical Partitions Sample System Configuration One 20GB hard disk containing: • One active primary FAT32 partition (C:) running Windows 98.
3 Create a second logical partition in the unallocated space using the following information: Partition Type: Select Linux Swap. Size: Type 256. (The swap partition is typically twice the amount of RAM.) 4 Apply the changes to your system. 5 Reboot the computer using your Linux installation diskette. 6 Complete the Linux installation. You do not need to change the active partition to install Linux. Norton technical support does not help install operating systems.
Do not delete a partition where BootMagic is installed unless you uninstall BootMagic first. 2 Click Partition ➤ Delete. The Delete Partition dialog appears. 3 Click Delete or Delete and Secure Erase. 4 Click OK. Deleting a partition can make your drive letters change, causing applications not to run because application shortcuts, initialization files, and registry entries refer to incorrect drives.
The Undelete dialog appears, and the selected unallocated space is searched. All primary and logical partitions that can be undeleted are displayed in the scrollable list. If no partitions are found within the unallocated space or none can be undeleted, a message appears indicating no partitions can be undeleted. 3 Within the scrollable list, click the checkbox of the partition you wish to undelete.
• If two deleted partitions claim some of the same disk space, Norton cannot guarantee the integrity of the data in those partitions when they are undeleted. For example, suppose you had two partitions, a 500 MB E: and a 500 MB F: and you deleted F: and resized E: to claim all the space (1 GB). Then you saved data to E:. Later, you deleted E:. Now you want to undelete partitions, and you can see both E: and F: in the Undelete dialog.
Formatting Partitions The Format operation formats a partition, destroying all its data in the process. Formatting enables you to put a different file system on a partition. PartitionMagic has several conversion options that let you convert from one file system to another without destroying existing files in a partition. See “Converting Partitions” on page 69. 1 Select the partition you want to format. 2 Click Partition ➤ Format. The Format Partition dialog appears.
• To quickly move a smaller hard disk’s contents to a larger, new hard disk. • To change the relative order of partitions. • To back up a partition. 1 Select the partition you want to copy. The Copy command is dimmed if there is not enough unallocated space on your disks for the partition. You cannot use PartitionMagic to copy Windows NT stripe sets, stripe sets with parity, or duplex/mirrored sets. 2 Click Partition ➤ Copy. The Copy Partition dialog appears.
The copy is the same size (or slightly different if copied to a disk with a different geometry) and file system type and contains the same data as the original. You can also select a partition on the disk map and drag it to unallocated space, then choose Copy Here or Move Here from the drag-and-drop menu. Checking Partitions for Errors The Check for Errors operation checks the integrity of a partition. Each time PartitionMagic is started, it performs a check on all attached drives and their partitions.
If a Check for Errors operation fails, “Check Failed” appears in the Used and Unused columns in the partition list. You should fix any errors encountered. For more information, see “Resolving Check Errors” on page 113. If Check for Errors finds an error, such as cross-linked files, lost clusters, or bad directory information on an NTFS volume and can fix it, a Fix button appears at the bottom of the dialog.
Merging Partitions You can merge two FAT, FAT32, or NTFS partitions that are adjacent to each other on a disk. You can merge FAT and FAT32 partitions with each other, and you can merge an NTFS partition with another NTFS partition. You cannot merge a FAT/FAT32 partition with an NTFS partition. It is useful to merge partitions if you have reached the maximum number of partitions on your disk, but you do not want to delete a partition.
The Merge Adjacent Partitions dialog appears. 4 In the Merge options group box, click the partitions you would like to merge. The contents of one partition will be moved into a folder within the other partition. Do not merge partitions that contain operating systems. 5 In the Merge Folder group box, type a name for the new folder that will be created in the partition you are keeping. 6 Click a file system type (FAT, FAT32, or NTFS) for the partition you are keeping.
Splitting Partitions Use Split to divide a FAT or FAT32 partition into two contiguous partitions. It may be useful to split a partition if you have a large set of data or a mixture of data and applications within one partition. The new partition is created to the right of the original partition; the original and new partitions together occupy the same amount of hard disk space as the original partition. The file system for the partition does not change.
If Split is dimmed (unavailable) on the menu, it is most likely because you are trying to split a primary partition when you have already reached the maximum four primary partitions (such as three primary partitions and one extended partition) allowed on a hard disk. You can, however, split a logical partition within an extended partition. 3 Click the Data tab. 4 From the Original Partition group box, select the files and folders you want to move to the new partition, then click the single right arrow.
the changes or Windows may not allow you to split the partition. If Windows allows you to move a standard folder, you will need to redirect files to the new partition from within the applications that used the original partition. 5 (Optional) Type a name for the new partition in the Label text box. 6 Select a partition type for the new partition from the Pri/Log drop-down list. You cannot use the Split operation to convert the original partition from primary to logical or vice versa. 7 Click the Size tab.
The Partition Properties dialog appears. Information is displayed in tabbed pages. To view a page, click its associated tab, which is always visible at the top of the pages. Based on the file system the partition uses, different pages appear. 3 Click the tab for the page you wish to view. Each page is described in the following sections. 4 Click Close when you are finished viewing information. Usage The Usage page is available for the FAT, FAT32, NTFS, Ext2, and Ext3 file systems.
• • • • Current Cluster Size in bytes or kilobytes Data stored on the partition in bytes and megabytes Wasted space on the partition in bytes and megabytes Total used space in bytes and megabytes (the sum of Data and Wasted space) Partition Info The Partition Info page is available for all types of partitions, including unallocated space and extended partitions.
1 Select the disk you want to scan for errors. ScanDisk only scans partitions with assigned drive letters; it does not scan hidden partitions, extended partitions, unallocated space, or partitions with file systems not supported by the active operating system. 2 Click Partition ➤ MS ScanDisk (or Windows CheckDisk) on the menu bar. The ScanDisk dialog appears. 3 In the Type of test box, click Standard or Thorough. Thorough scans the partition for bad sectors. 4 (Optional) Click Automatically fix errors.
When ScanDisk is finished, the ScanDisk Results dialog displays information about errors on the partition (if any were found) and other disk statistics, such as total disk space, number of bytes in bad sectors, and total allocation units. For more information about MS ScanDisk, consult Windows Help. Defragmenting Drives Disk Defragmenter is a Windows utility you can access from within PartitionMagic to analyze and defragment drives on your hard disk.
C H A P T E R 4 Completing Advanced Disk Operations This chapter includes the following information: • Changing a Drive Letter • Retesting Bad Sectors • Hiding and Unhiding Partitions • Resizing the Root Directory • Setting an Active Partition • Resizing Clusters 61
Changing a Drive Letter The Change Drive Letter operation lets you change the drive letter assigned to any partition visible to and supported by Windows NT/2000/XP. If you are running Windows 9x or Windows Me, this operation is not available. 1 Select the partition whose drive letter you want to change. You cannot use this operation to change the drive letter for your CD drive.
though the problem may exist in a single sector. Use Properties to discover whether a partition contains bad clusters. For more information, see “Getting Information About Partitions” on page 56. As a conservative measure, when you move or resize a partition or increase cluster size, PartitionMagic marks all new clusters containing any part of old bad clusters as bad (even though the clusters may not actually contain bad sectors).
3 To confirm that you want to hide the partition, click OK. Under Windows 9x and Windows Me, hiding and unhiding partitions can cause the drive letters of other partitions to change. When this happens, your computer may not boot and applications may not run. Norton recommends that you allow DriveMapper to run automatically to update drive letter references that change as a result of hiding or unhiding partitions. If your hard disk has more than one primary partition, only one is visible by default.
3 In the New capacity box, type or select the number of entries you want the root directory to have. The number you type will be rounded to one that preserves the current cluster alignment. 4 Click OK. Occasionally, enlarging the root directory displaces the first few files on the partition (such as IO.SYS and MSDOS.SYS if the partition contains an operating system).
2 Click Partition ➤ Advanced ➤ Set Active on the context menu. (Windows NT/2000/XP only) In a configuration with mixed IDE and SCSI hard disks, Windows does not always see the boot drive as the first disk. PartitionMagic displays drives in the order that Windows reports them. As a result, you may see your boot device as drive 1, 2, and so forth. PartitionMagic may also incorrectly report that there is no active partition. Be sure you identify which drive is the boot drive.
The Resize Clusters dialog appears.
It is not recommended that you use the smallest cluster size on partitions containing a single, large file, such as a database or swap file. Choosing a smaller cluster size may resize the partition smaller, creating unallocated space next to the partition. You can use this unallocated space to create a new partition. FAT16 partitions are resized automatically to fit the cluster size. WARNING! Do not choose the 64 K cluster size unless you have Windows NT, Windows 2000, or Windows XP.
C H A P T E R 5 Converting Partitions This chapter includes the following information: • Procedure for Converting Partitions • Converting FAT Partitions to FAT32 • Converting FAT Partitions to NTFS • Converting FAT32 Partitions to FAT • Converting FAT32 Partitions to NTFS • Converting FAT/FAT32 Partitions to 4K Aligned • Converting NTFS Partitions to FAT or FAT32 • Converting Partitions to Logical or Primary 69
Procedure for Converting Partitions You can convert the following file system formats: • • • • • • • FAT partitions to FAT32 FAT partitions to NTFS (Windows NT/2000/XP only) FAT32 partitions to FAT FAT32 partitions to NTFS (Windows 2000/XP only) FAT/FAT32 partitions to 4K aligned NTFS partitions to FAT NTFS partitions to FAT32 You can also convert primary partitions to logical and logical partitions to primary.
Depending on the file system format of the partition you are converting, some options may appear dimmed. If you want to convert your partition to primary or logical, see “Converting Partitions to Logical or Primary” on page 76. 4 Click OK. Converting FAT Partitions to FAT32 FAT32 partitions have less wasted disk space than FAT partitions. (For more information, see “Resizing Clusters” on page 66.
apply the operations, a prompt appears asking if you want to apply the changes now before converting your FAT file. Click OK to apply the changes and continue with the conversion. If you have any open files, a message appears indicating that the convert utility cannot gain exclusive access to the drive and asks if you want to perform the conversion immediately. If you type Y, your computer is shut down, and the conversion is done at reboot time.
apply the operations, a prompt appears asking if you want to apply the changes now before converting your FAT partition. Click OK to apply the changes and continue with the conversion. If you have any open files, a message appears indicating that the convert utility cannot gain exclusive access to the drive and asks if you want to perform the conversion immediately. If you type Y, your computer is shut down, and the conversion is done at reboot time.
IMPORTANT! You will lose file system-specific information when converting from NTFS to FAT. Refer to “NTFS Information Lost When Converting to FAT or FAT32” on page 75 for additional information. If the conversion fails when you apply changes, refer to the bulleted list below for a list of possible reasons. Restrictions on Converting NTFS Partitions to FAT or FAT32 NTFS is a more advanced file system than FAT and FAT32.
NTFS Information Lost When Converting to FAT or FAT32 If you can complete the conversion from NTFS to FAT or FAT32, you may receive a warning about the quality of data and feature loss, depending on the features used on the partition, the type of data, and the partition size. Warning Description Error The conversion is not allowed. Because the partition being converted is using advanced features in NTFS, you may experience unintended data and feature loss.
Warning Description No Warning The conversion is allowed. The most basic NTFS partition still gives files more features than are found in FAT or FAT32. When Windows NT 4.0 is used to copy files from an NTFS partition to a FAT partition, no warning is given about the features you are losing. Also, the conversion will not give you a warning about specific features that cannot be converted.
The Convert Partition dialog appears. 7 Click either Primary or Logical. 8 Click OK. You cannot convert from primary to logical if another primary partition exists between the chosen partition and an existing logical partition. You cannot convert from logical to primary if the conversion would result in more than four primary partitions or the partition has one or more logical partitions to the left and one or more logical partitions to the right.
C H A P T E R 6 Using Wizards This chapter includes the following information: • Overview • Running Wizards • Create New Partition Wizard • Create Backup Partition Wizard • Install Another Operating System Wizard • Resize a Partition Wizard • Redistribute Free Space Wizard • Merge Partitions Wizard • Copy Partition Wizard 79
Overview PartitionMagic includes seven wizards for common tasks. The wizards provide an alternative to performing the tasks manually using the commands on the Partition menu. You do not have access to the wizards if you run PartitionMagic from the rescue disks. Running Wizards There are two ways to run a wizard: • Click under Pick a task in the upper left pane of the main screen. • Choose the task you want to perform from the Tasks menu.
• The file system you choose for the new partition will affect which operating systems can access the partition. Pay close attention to the information in the dialogs, or you may inadvertently make your data inaccessible. • After you apply the changes from the wizard and reboot your computer, the operating system assigns the new partition a drive letter. You can then save data or install an operating system to your new partition.
Redistribute Free Space Wizard The Redistribute free space wizard spreads the free space on a hard disk evenly across partitions. Free space refers to unused space within partitions and space that is not allocated to any partition. You can redistribute free space on one hard disk at a time. You cannot redistribute free space across several disks. For information about redistributing free space without the wizard, see “Resizing and Moving Partitions” on page 29.
C H A P T E R 7 Using PartitionMagic Utilities This chapter includes the following information: • Changing Drive Letter References with DriveMapper • Switching between Bootable Partitions with PQBoot 83
Changing Drive Letter References with DriveMapper When you create, merge, delete, hide, and unhide partitions, your drive letters can change, causing applications not to run because application shortcuts, initialization files, and registry entries refer to incorrect drives. DriveMapper is a wizard that lets you easily update drive letter references. IMPORTANT! DriveMapper does not change drive letter assignments; it only changes references to the drive letters, which are assigned by your operating system.
Using DriveMapper With Multiple Operating Systems If you run multiple operating systems, you should reinstall applications rather than use DriveMapper. The following issues make using DriveMapper in a multiple operating system environment difficult and error-prone: • Drive letter assignments are based on the file systems supported by an operating system.
For more information about BootMagic, see “BootMagic” on page 89. PQBoot for Windows You can use PQBoot for Windows in conjunction with BootMagic to switch to another operating system without changing your BootMagic configuration settings. You can also use PQBoot for Windows without having BootMagic installed. Then the settings you choose are “sticky” and will be in effect until you run PQBoot for Windows again or change the active partition with PartitionMagic.
5 If you select Restart Now, a confirmation dialog appears. Click Yes to confirm. When you reboot, PQBoot makes the selected partition active and hides the other primary partitions on the hard disk. PQBoot for DOS 1 Go to a DOS prompt. Change to the directory containing PQBOOT.EXE or PQBOOTX.EXE. 2 Type PQBOOT or PQBOOTX, then press . Use PQBOOT if you want a small, fast executable that will fit on a floppy disk that has limited free space.
Switch Description /P: Selects the active partition using the partition’s ID number. /S Shows partition information, including ID numbers and volume names. /V:
C H A P T E R 8 BootMagic This chapter includes the following information: • Getting Started • Configuring BootMagic • Setting BootMagic Passwords • Adding an Operating System to the BootMagic Menu • Removing an Item from the BootMagic Menu • Modifying a Menu Item’s Properties • Setting a Default Operating System • Booting from a Second Hard Disk • Setting the Startup Delay • Disabling BootMagic • Using the BootMagic Menu • Using BootMagic to Install Operating Systems • Troubleshooting 89
Getting Started BootMagic® is a powerful disk-management tool that helps you run multiple operating systems on a single PC. Each time you start or restart your computer, BootMagic presents a list of operating systems (OSs) you can boot from. The configuration program lets you quickly select the OSs you want to appear in the BootMagic Menu and lets you set various boot-time options such as a default OS and a startup delay.
Supported Operating Systems BootMagic can be configured to boot to the following operating systems: • Windows 98 • Windows 2000 • Windows 95 • Windows XP • Windows Me • PC-DOS 6.1 or later • Windows NT 4.0 • Open DOS • Windows NT 3.51 • Linux • Windows 3.x (must be installed with DOS 5 or later) • BeOS • Most other versions of DOS • MS-DOS 5.0 or later Installing BootMagic You can install BootMagic from Windows 95, Windows 98, Windows Me, Windows NT 4.
Windows NT. Likewise, a primary FAT or FAT32 data partition may be detected as MS-DOS or Windows 95/98. Because data partitions cannot be booted, you should remove them from the menu list. You can also choose to add or remove other OS selections, modify OS names and icons for easier identification, add passwords, set a new startup delay, or select a different default OS. For information on detecting non-OS partitions in the menu list, see “Finding the Right Operating System” in the BootMagic online Help.
You can have only four primary partitions on a hard disk. If your hard disk already contains four primary partitions, you must delete one of your existing primary partitions or convert it to a logical partition before you can create the primary FAT partition for BootMagic. 8 From the Partition Type drop-down list, select FAT. 9 (Optional) Under Label, type a descriptive name for the partition (such as “BootMagic”). 10 Click OK. 11 Verify that the status of the new FAT partition is None.
To launch BootMagic’s configuration program from the rescue diskette, boot from the rescue diskette and follow the on-screen instructions. Once in the configuration program, you can make any needed modifications or additions. When you click Save/Exit to exit the configuration program, BootMagic re-saves all the necessary files and rewrites the MBR, thereby restoring the program to normal.
When you run the configuration program, the BootMagic main window appears. From this window, you can set a password for the configuration program, the BootMagic Menu, or specific menu items; add or remove an OS to the BootMagic Menu; modify an operating system’s BootMagic properties; set your default operating system; set the startup delay; or disable BootMagic. Each of these options are briefly covered in this chapter. You can also change the background bitmap.
7 Click OK. 8 Click Save ➤ Exit. 9 Reboot the computer to apply the changes. You can now use BootMagic with your NTFS system. Setting BootMagic Passwords BootMagic now allows you to password protect the BootMagic configuration program, the BootMagic Menu, or even specific menu items. 1 In the BootMagic main window, click the Options menu. 2 Select Set Configuration Password to password protect the configuration program or Set Boot-time Password to password protect the BootMagic menu.
2 (Optional) To view all your system’s partitions, including those that BootMagic does not recognize as containing an OS (for example, Linux on a logical partition), mark the Advanced check box. 3 Select the OS you wish to add to the BootMagic menu. BootMagic may sometimes detect an OS that doesn’t exist or may detect the wrong name for an existing OS. For help on finding the operating system and partition you want, see “Finding the Right Operating System” in BootMagic’s online Help.
2 Click Delete. Deleting an OS from the BootMagic menu does not remove the OS from your system. The OS remains in its partition and can be added again to the menu if desired. Modifying a Menu Item’s Properties 1 In the BootMagic main window, select the item you wish to modify. 2 Click Properties. 3 Modify the properties as desired, then click OK. For a description of each property, see “BootMagic Menu Item Properties” in BootMagic’s online help.
Setting the Startup Delay By default, BootMagic uses a timed startup delay set to 30 seconds. You can change the startup delay. • Select None to eliminate any time delay. BootMagic automatically boots the default OS at startup without displaying the BootMagic Menu. • Select Indefinite to specify an unlimited time delay. BootMagic displays the runtime menu until you choose the OS you wish to boot. • Select Timed to designate a time delay from 1- 99 seconds.
When you reboot your computer, BootMagic no longer loads and the default OS is automatically booted. To re-enable BootMagic, run the configuration program from either your hard drive or the BootMagic rescue diskette. Mark the BootMagic enabled check box in the BootMagic main window. When BootMagic is re-enabled, it saves a copy of the current MBR and then reinstalls the BootMagic MBR. Upon reboot, BootMagic loads normally and all the previous configuration settings are restored.
Operating system will not boot (bootstrapping issues). If you have two operating systems that are based on Windows NT (that is, Windows NT, Windows 2000, or Windows XP) and one of the operating systems is bootstrapping off of the other one, BootMagic will not work properly for the bootstrapped OS. By default, BootMagic hides any primary partitions other than the one you choose to boot from. If it hides a partition that includes the NTLDR and BOOT.
A P P E N D I X A Using PartitionMagic With Other Programs This appendix includes the following information: • Norton Utilities • Disk Compression Utilities • Operating System Boot Utilities • Virus Protection Software • Drive Overlay Programs • SoundBlaster • GoBack 103
Norton Utilities You can safely use PartitionMagic and Norton products together. The following information will help you avoid any problems. Norton Disk Doctor If an extended partition ends at the end of a drive, Norton Disk Doctor (NDD) will sometimes display this message: “An extended partition has invalid parameters and probably is inaccessible. Correct this situation if you are unable to access partitions on hard disk 1.
Norton AntiVirus Because Norton AntiVirus (NAV) interprets changes to partition tables and boot records as potential virus attacks, PartitionMagic takes steps so that NAV automatically reinoculates. Should NAV give you the choice of repairing the changes, do not select Repair. Instead, inoculate after using PartitionMagic. Norton SystemWorks You can use PartitionMagic on a system where Norton SystemWorks is installed. However, you must run PartitionMagic from the rescue disks.
9 To increase compressed space (enlarge the compressed volume), move the slide bar to the left. To increase uncompressed space (shrink the compressed volume), move the slide bar to the right. If you want to shrink the host for a compressed drive, move the bar to the right to create more uncompressed space on the host. You can then use PartitionMagic’s Resize/Move operation to make the host partition smaller.
Some motherboards contain virus protection software within the BIOS. If this causes a problem when you are running PartitionMagic, disable the BIOS virus protection, and then restart PartitionMagic. Drive Overlay Programs Drive overlays, such as Ontrack DDO, Microhouse EZ-Drive or Pro-Drive, Maxblast, WD DDO, and Seagate DDO, provide your computer with access to larger disk drives. PartitionMagic is compatible with these programs only if the drive overlay program is loaded before PartitionMagic.
Defragmenting Software You should disable defragmenting software, such as Diskeeper, before using PartitionMagic. After your changes have been applied, you can restart low-level utility programs.
A P P E N D I X B Troubleshooting This appendix includes the following information: • General Troubleshooting Freeing Memory to Run PartitionMagic under DOS Assigning a CD-ROM Drive Letter Using PartitionMagic With a SCSI Hard Disk PqRP Partitions Merging Partitions with Different NTFS Version Numbers Resolving Check Errors Resolving Partition Table Errors Partition Tables and Viruses Partition Will Not Boot After Resizing • Generating Diagnostic Reports with PartitionInfo • Error Messages and Solu
General Troubleshooting Freeing Memory to Run PartitionMagic under DOS The DOS PartitionMagic executable requires a minimum of 585 KB of memory in the first 640 K of the computer’s address space (conventional memory). If you do not have sufficient conventional memory, there are several ways you can free additional memory.
4 Type ATTRIB -R -H -S *.BIN, and press . 5 Type DEL *.BIN and press . Assigning a CD-ROM Drive Letter If your computer has a CD-ROM drive or any form of removable media, you should be aware of potential problems caused by the way drive letters are assigned to these devices. Under Windows NT/2000/XP, you can change drive letter assignments with PartitionMagic; otherwise, this is a function of the operating system.
If you are using DOS or Windows 3.x or are loading your CD-ROM drivers under DOS with Windows 95/98: 1 Go to a DOS prompt. 2 Type EDIT C:\CONFIG.SYS. Your CONFIG.SYS file opens in the DOS editor program. Look for this line: LASTDRIVE=drive (where drive is any letter of the alphabet). Change drive to Z. This allows the OS to assign all drive letters through Z. 3 If your CONFIG.SYS file does not contain the LASTDRIVE=drive statement, you can add it by simply typing LASTDRIVE=Z. 4 Select File ➤ Exit.
PqRP Partitions If your computer fails during a PartitionMagic operation, you may see a partition that displays as PqRP or PQFLEX in the partition list in the main screen. PartitionMagic flags a partition with a PqRP file system and a PQFLEX label, so you know that the partition has been modified. You should assume that a PqRP partition is not stable. Contact Norton technical support for help in recovering data from a PqRP partition.
PartitionMagic also checks a partition after modifying it. While data loss is possible, it is not typical. The problem is usually a minor file system error that CHKDSK /F /R (or ScanDisk, if you are using Windows 95/98) can correct without data loss. For more extensive errors, you may need to restore your files from a backup copy. If problems persist, report the problem to Norton technical support.
Use a virus check utility that can detect the latest viruses. If a virus is found, data loss is likely. Before removing the virus, boot each operating system and use the Check for Errors operation to evaluate the integrity of the partition. Back up the files on any partition that passes the Check for Errors operation. Then remove the virus and perform the Check for Errors operation on the partitions again. Delete and recreate any partitions that fail the check.
from the master boot record and the extended partition boot records. Only errors that display in the box near the top of the screen indicate problems. Do not be concerned with Warnings and Infos in the bottom two boxes. 2 From the Physical Drive drop-down list, select the disk for which you wish to view information. 3 You can save the PartitionInfo report as a file, or you can print it. 116 To do this: Do this: Save the report as a file Click Save As. In the Filename box, type a name for the file.
To do this: Do this: To print a report Click Print, then click OK. 4 To exit PartitionInfo, click Close. Generating Diagnostic Reports with PARTINFO.EXE You can also run PARTINFO.EXE from the first rescue disk to get partition information. The PARTINFO program provides essentially the same information as the PartitionInfo program but without the GUI interface. 1 Boot the computer to DOS. 2 Insert the first rescue disk. 3 You have several options for running PARTINFO.
access. To solve the problem, modify your CONFIG.SYS file by commenting the EMM386 line. For more information about memory requirements, see “PartitionMagic System Requirements” on page 4. The DOS PartitionMagic executable requires a minimum of 585 KB of memory in the first 640 KB of the computer’s address space (conventional memory) and 8 MB of total memory. For possible solutions if you have insufficient conventional memory, see “Freeing Memory to Run PartitionMagic under DOS” on page 110.
#45 CRC error in data When PartitionMagic or any other program reads information off of a hard disk, it checks the CRC (cyclic redundancy check) information contained in each sector. If it performs a CRC test and the result is different from the value stored on that sector, there is a CRC error. This usually means one of two things. • The file being read has become corrupted by some other means. • A sector used in the file’s storage has become bad and corrupted that part of the stored file.
Miscellaneous Errors #70 Windows was deleted If you are using Windows 3.x, you must create PartitionMagic rescue disks and run PartitionMagic for DOS. #89 #90 #91 EZ-Drive has been detected on the drive but EZ-Drive is not running EZ-Drive has been detected on the drive but EZ-Drive is corrupt Disk Manager has been detected on the drive but is not running These errors are “first head” errors. They can be resolved with assistance from Norton technical support.
disk’s partitions. If you must create new, error-free partition tables to resolve your problem, see “Resolving Partition Table Errors” on page 114 for instructions. #104 No sectors in partition No partition should contain zero sectors. Delete the partition before using PartitionMagic. #105 Partition starts on wrong boundary The hard-disk partition table contains erroneous values. PartitionMagic expects partitions to begin and end on the correct cylinder boundaries.
#111 Logical partition starts outside of Extended An extended partition boot record (EPBR) is a sector on the hard disk that contains a partition table. The EPBR partition table is special because it generally only has two valid entries: one for the logical partition and one that is a pointer to the next EPBR. The standard is for the logical partition's entry to be the first entry in the table and the second entry is the pointer to the next EPBR. The third and fourth entries are not used.
controller has been changed, (5) the BIOS has been upgraded, (6) the BIOS LBA setting has been changed, or (7) there is a partition table virus present on the hard disk. In most instances, you should resolve the problem as explained in “Resolving Partition Table Errors” on page 114. You can also use a virus scanning program to remove any partition table virus. Data loss is possible if the number of heads or sectors per track has changed since you first created your partitions.
#122 A bad sector was found in the current or new partition area The partition cannot be moved safely because there is a bad sector in the new or current partition area. When you see this error message, the move operation is aborted before any corruption can occur. Try moving the partition to a different place. Run ScanDisk or CHKDSK /F with a surface scan before continuing. If your hard disk has bad sectors, we recommend that you replace the hard disk. #140 Overlapping partitions found.
#509 A bad sector was detected in the current or new FS area In order to perform the resize operation that you requested, PartitionMagic attempted to expand the file system area. However, the program found a bad sector in the new area. Try moving the partition before you resize it. No corruption occurs when you encounter this error. #510 The version of the file system is not supported An updated version of PartitionMagic is required to operate on this new version of the file system. Visit www.symantec.
#625 Batch structure has changed Generally error 625 only occurs when the system needs to go into boot-mode to execute your commands. A 625 error occurs when your disk geometry is seen differently in your native Windows version of PartitionMagic than it is in the boot-mode version. For security reasons, PartitionMagic cannot apply your changes without risking data loss.
#963 Selected operation is currently invalid Not all PartitionMagic operations can be performed on all partitions. For example, you cannot create a partition if there is not enough unallocated space on the hard disk. Options that are not available either do not appear on the menus or they appear dimmed. Refer to the relevant information in this user guide or the online Help for restrictions that explain why an operation is not available.
#974 Root size specified was not in the valid range This error occurs only in the enterprise version of PartitionMagic from a running script. If you use the Create, Format, or Resize Root operations, and the number of root entries specified is not within the acceptable range for that partition, this error appears. Generally, the valid range is from 64 to 1,024.
There are other “dirty” or “deadly” TSRs that may cause a problem. If you are experiencing this error and are not using the SUBST command, find and remark out any of the following commands: Join, Append, or Assign. This error can also be reported if your C: drive is compressed. If the C: drive is compressed, you will need to either uncompress the drive, or run PartitionMagic from the rescue diskettes. This error can also be caused by multiple partition table errors.
#1513 Bad attribute position in file record This error can often be resolved by running CHKDSK /F on the affected disk. For instructions on running CHKDSK, see Symantec Solution How to Run Microsoft CHKDSK from the Command Line. If running CHKDSK /F does not help, please send the following items to Norton Technical Support: • A debug report. See Symantec Solution Running a Debug Report. • A PARTINFO report. See “Generating Diagnostic Reports with PartitionInfo” on page 115.
#1529 Information mismatch in directory entry A file attribute stored in a file record is different from the attribute stored in its directory entry. If this error is in a system file (file 0–10), Windows NT CHKDSK does not fix it, but Windows NT rebuilds the root directory on the partition the next time the operating system is started. #1538 Can’t find contiguous space to move The partition does not contain enough contiguous free space to hold the new copy of a file that must be contiguous.
#1604 File’s parent does not contain the file The file’s parent directory does not contain a reference to the file, or a file’s size, date, or time information does not match the file’s parent directory information. This error can be fixed when you perform the Check operation. For more information, see “Checking Partitions for Errors” on page 50. When you fix this error, PartitionMagic updates the file’s parent directory information.
When this error occurs on a Windows XP system, you can often fix the problem by disabling the Windows System Restore feature. To do this, right-click My Computer, select Properties, click the System Restore tab, and place a mark in the checkbox next to Turn off System Restore on all drives. If the error occurs on a Windows NT or Windows 2000 system, or if turning off System Restore in XP does not solve the problem, perform the following: 1 In Windows, bring up a command prompt window.
6 Now enter the following command: BTINI /FRS : This command returns the filename associated with the FRS number referenced in the Error 1681 message. 7 Reboot the computer to Windows and search for the file reported by BTINI. 8 Uncompress or unencrypt the file. You can also copy the file to another location and then delete it from its original location.
#2003 File size does not match FAT allocation for file Run ScanDisk or CHKDSK to fix this error. #2005 One or more lost clusters are present Run ScanDisk or CHKDSK to fix this error.
#2024 The OS/2 Extended Attribute file is corrupt This error only occurs if you are running OS/2 and a program mistakenly writes to or overwrites the OS/2 Extended Attribute file. If this error occurs, you should back up your data, delete the partition, recreate the partition, and restore your data. #2027 Too many root entries in the FAT32 partition to convert it to FAT16 Long filenames may be causing this problem, since they use multiple entries per file.
1 Download the head.zip file from ftp.symantec.com/public/english_us_canada/tools/pq/utilities/ , and unzip it to a folder on your hard disk. 2 Bring up a command prompt, change to the folder where you unzipped the head.zip file, and type MBRutil /SH=head0.dat. This creates a backup of the first head (head 0) of your hard drive, which you can restore if something goes wrong when you run the Wipetrk.exe program. NOTE: The command to restore the first head is MBRutil /RH=head0.dat.
A P P E N D I X C Service and Support Solutions The Service & Support Web site at http://service.symantec.com supports Symantec products. Customer Service helps with nontechnical issues such as orders, upgrades, replacements, and rebates. Technical Support helps with technical issues such as installing, configuring, or troubleshooting Symantec products. Methods of technical support and customer service can vary by region.
Technical support Symantec offers two technical support options for help with installing, configuring, or troubleshooting Symantec products: • Online Service and Support Connect to the Symantec Service & Support Web site at http://service.symantec.com, select your user type, and then select your product and version. You can access hot topics, Knowledge Base articles, tutorials, contact options, and more. You can also post a question to an online Technical Support representative.
Worldwide service and support Technical support and customer service solutions vary by country. For Symantec and International Partner locations outside of the United States, contact one of the service and support offices listed below, or connect to http://service.symantec.com and select your region under Global Service and Support. Service and support offices North America Symantec Corporation 555 International Way Springfield, OR 97477 U.S.A. www.symantec.
142 Appendix C: Service and Support Solutions
Index Numerics 1394 drive support 17 4K aligned, converting FAT/FAT32 partitions to 73 64K clusters 22 use of 67 7.8 GB limit for NTFS system partition 31 A advanced operations changing drive letters 62 hide/unhide partition 63 resize root 64 resizing clusters 66 retesting bad sectors 62 set active 65 advanced partition hiding 98 applying changes 19 from wizards 80 Windows vs.
FAT to FAT32 71 FAT to NTFS 71 FAT32 to FAT 72 NTFS partitions to FAT or FAT32 73 NTFS to FAT or FAT32, limitations 75 primary partitions to logical 76 copying files within PartitionMagic (File Browser) 28 partitions 48 partitions (wizard) 82 create new partition wizard 80 creating partitions 34 backup 81 bootable 38 drive letter changes resulting from 37 file systems 81 scenarios 42 with wizard 80 creating rescue disks 5 D data files, backing up 81 data loss, causes of 63, 115, 122, 123, 135 data partitio
allow 64K clusters for Windows NT 22 check error messages 134 cluster size, 64K 67 cluster size, changing 66 cluster waste 57 converting from FAT32 72 converting to FAT32 71 converting to NTFS 71 partitions, information about 57 partitions, resizing 32 FAT/FAT32 partitions, converting to 4K aligned 73 FAT16x 20 FAT32 file system 21 partitions, converting to FAT 72 partitions, information about 57 supported by current operating system 22 FAT32x file system 21 FDISK, error messages involving 122, 123 features
status bar 16 master boot record 120, 124 master boot record viruses, removing 114 memory, freeing to run PartitionMagic 110 merging partitions 52 with different NTFS version numbers 113 wizard 82 moving files within PartitionMagic (File Browser) 28 partitions 29 partitions, bootable 31 partitions, scenarios 33 MS ScanDisk 58 multiple operating systems 81 N naming a partition 47 new features 1 Norton utilities 104 AntiVirus 105 Disk Doctor 104 SystemWorks 105 NT CheckDisk 58 NTFS check error messages 129 f
active, setting 65, 85 applying changes to 19 backing up 48 bootable 38, 65, 85 browsing 28 checking integrity 50 checking NTFS 9 copying 48 creating 34 creating with wizard 80 creating, scenarios 42 data 91 deleting 44, 127 deleting all 17 file systems supported 20 formatting 48, 127 hidden 15 hiding/unhiding 63 information 56 map in main window 14 merging 52 moving 29 moving, scenarios 33 multiple visible primary 63, 106 naming 47 overlapping, fixing 122 PqRP 113 primary, hiding/unhiding 64 resizing 29 re
retesting bad sectors 62 root directory index, error in 132 long filenames in 64 resizing 64 running wizards 80 S ScanDisk 58 scanning for errors 58 scenarios creating Linux partition 43 creating partitions 42 resizing and moving partitions 33 SCSI hard disk, using PartitionMagic on 112 sectors, bad 119, 127 sectors, retesting bad 62 selecting operations 18 partitions 17 physical disks 17 set active 65 set hard disks as read-only for PartitionMagic 23 showing contents of a partition 28 shredding partitions
V videos 25 View menu 14 virus protection software 106 viruses, removing 114 volumes, naming 47 W warnings 75 wasted space, reclaiming 66 Windows check errors, resolving 114 drive letters, changing 84 DriveSpace, using with 105 installing PartitionMagic from 4 running PartitionMagic from 8 Windows 2000, running rescue disks on 8 Windows 95, deleting operating system compression files 110 Windows Defragmenter 60 Windows Me, hibernating 8 Windows NT 64K FAT clusters 22 changing drive letters 62 CheckDisk 58
