User Manual

AR 400 Reader User’s Manual  2003-2004 Matrics, Inc. 65
Section 12. Warranties and Returns
Limited Warranty
Matrics warrants its products to the original purchaser to be free of defects in workmanship and material
for a period of ninety (90) days from date of receipt. Matrics’ sole and complete responsibility under this
warranty is expressly limited to repair or replacement of the defective product.
Replacement products may be new or reconditioned. All products that are replaced shall become the
property of Matrics The warranty for replacement products is the same as the equivalent newly purchased
product.
Any tampering or modification to the product, or subjecting of product to abnormal electrical,
mechanical, or environmental abuse will void this product warranty.
Return Material Authorization (RMA)
You must obtain a return material authorization (RMA) number from Matrics Customer Service (refer to
the “Contact Us” section in this User’s Manual) before you return any parts for repair or replacement.
This RMA number must be clearly marked on the outside of the returned package, and referenced in any
correspondence contained within the package.
NOTE: If you return parts to Matrics without a RMA number, they will be
returned to you at your own expense.
Before you call Matrics to receive a RMA number, make sure that you have the following information
available for the Customer Service technician:
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A description of the returning item.
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Serial numbers (if applicable.)
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A description of the fault or failure. (Example: The antenna cable appears to have been
pulled out of the antenna, and the system is not functioning.)
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Fault or Error message (if applicable.)