Owner Manual

TROUBLESHOOTING GUIDE
COMMON PROBLEMS COMMON PROBLEMS
There is no power.
The control panel doesn’t work.
The flame effect does not work.
The flame effect does not turn off
when I press the flame button.
The heater does not work.
Hot air does not blow when the
heater is first turned on.
The remote control does not work.
The power cord, or the outlet
faceplate is hot.
The thermostat does not work.
Make sure the power cord is plugged into a working 120V AC electrical
outlet. Check for a tripped circuit breaker or a blown fuse. If the unit had
been working, but then turned off by itself, the temperature limiting
control must be reset. Please see instructions on Page 6.
Make sure the power switch on the control panel is turned on.
Make sure the power switch on the control panel is turned on.
The flame effect stays on until the power switch is turned off.
The fans blow cool air before the heating elements turn on, and after
they turn off, to prevent overheating. This is normal.
Don’t press the remote control buttons too quickly. Give the unit time
to respond to your commands. Remove objects that may be in the
way. Aim the remote control at the receiver in the center of the front
panel. Make sure the battery is properly installed, and the plastic tab
is removed.
Turn the heater off immediately. Wait for the cord to cool and unplug
the heater. See the WARNINGS for possible causes. Call an electrician
to examine your home’s wiring.
Make sure the heater is turned on. The thermostat will not work unless
the heater is turned on. Make sure the thermostat is not set too low. If
the thermostat is set lower than room temperature, the heater will turn off.
Make sure the power switch on the control panel and the flame effect
are both turned on. The heater will not work unless the flame effect is
on. Make sure the thermostat is not set too low. If the thermostat is set
lower than room temperature, the heater will not turn on.
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