Warranty Guide

Synca Wellness 360 W. Victoria St, Compton, CA 90220
t 877 217 2862 f 608 839 8882 www.synca-wellness.us
STANDARD WARRANTY TERMS
Synca Wellness products are backed by limited
warranties against defects in materials and
workmanship. For information related to your product,
contact Customer Service at (877) 217-2862 or email us
at service@ib-wellness.com.
Warranty coverage begins on the date the consumer
purchases the product.
This warranty only applies to the original end user/
owner of the chair and is non-transferable.
Warranties are only valid within the United States
& Canada, provided the product has been operated
according to the enclosed instructions.
SYNCA WELLNESS IS THE
FUTURE OF MASSAGE CHAIRS.
TM
NOT COVERED BY WARRANTY
Any loss or damage resulting from: improper
installation, unauthorized repairs, alterations
or modications of original condition, improper use of
electrical power supply, loss of power, power surges,
failure to follow operating instructions, transportation
damage, abuse, mis use or environmental conditions,
loss of use during repairs, and products purchased from
unauthorized dealers.
All returns for issues other than the aforementioned are
subject to a 20% restocking fee. Goods are required to
be packaged in original un-opened packaging and the
user is responsible for the cost
of the freight shipping the parcel back to us.
Damage incurred due to shipping and handling does
not constitute a defect under this warranty.
REQUESTING WARRANTY SERVICES
All warranty service requires approval and
au thorization by Synca Wellness. Con sumers can
contact the Synca Wellness Customer Service
department between the hours of 9:00 AM and 5:00 PM
CST, Monday through Friday, at (877) 217-2862 or via
email at service@ib-wellness.com.
Products require a Return Authorization num ber (RA)
for any returns. Products received with out a valid RA
number will be refused. Synca Wellness will not issue
RA numbers for “Buyer’s Remorse” or freight damage
for ship ments to consumer, except for drop
shipments direct from Synca Wellness.
During the In-Home service and Parts warranty period,
Synca Wellness, at its sole dis cretion, will repair or
replace any defective part within a reasonable length
of time. If a particu lar part is not available, reasonable
efforts will be made to locate a compatible replacement
part. If a compatible part is not available, Synca
Wellness may replace your product with the same or a
similar product of
equal value.
For In-Home Service, Synca Wellness will arrange for
all covered parts deemed necessary for repairs to be
sent to the consumer. Once the parts are received by
the consumer, they will be contacted by an authorized
service provider to schedule repair of the product at the
customer’s residence at no charge to the consumer. In -
Home service is available within 150 miles of the nearest
authorized Service Provider (mileage beyond 150 miles
from an authorized service center is the responsibility of
the consumer).
Any repairs needed during the Parts warranty coverage,
Synca Wellness will provide parts at no cost and
contact information for a service provider in their area.
The labor fees af ter the rst year of ownership are the
responsi bility of the consumer as the labor warranty will
have expired.
PRODUCT IN-HOME SERVICE PARTS FRAME
Compact Massage Chair (CirC) 1 year 1 year 1 year
Commercial Massage Chairs (Kurodo) 2 years 2 years 2 years
Full Size Massage Chairs 3 years 3 years 3 years
Japanese Made Massage Chairs (JP1100) 5 years 5 years 5 years
Accessories 1 year hassle free replacement warranty*
Foot Massagers 1 year hassle free replacement warranty*
* To be eligible for the hassle free replacement warranty the product must be in possession of original owner and
have receipt or other valid proof of purchase.

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