Use and Care Manual

15
EN
Conditions & Exclusions
TEFAL/T-FAL shall not be obliged to repair or replace any product which is not accompanied by a valid proof
of purchase. The product can be taken directly in person or must be adequately packaged and returned, by
recorded delivery (or equivalent method of postage), to a TEFAL/T-FAL authorised service centre. Full address
details for each country’s authorised service centers are listed on TEFAL/T-FAL website (www.tefal.com) or
by calling the appropriate consumer Service centre set out in the attached country list. In order to offer
the best possible after-sales service and constantly improve customer satisfaction, TEFAL/T-FAL may send
a satisfaction survey to all customers who have had their product repaired or exchanged in a TEFAL/T-FAL
authorised service centre.
This guarantee applies only for products purchased and used for domestic purposes and will not
cover any damage which occurs as a result of misuse, negligence, failure to follow TEFAL/T-FAL
instructions, or a modification or unauthorised repair of the product, faulty packaging by the owner or
mishandling by any carrier. It also does not cover normal wear and tear, maintenance or replacement
of consumable parts, or the following:
– using the wrong type of water or consumable
– mechanical damages, overloading
– damages or poor results specifically due to wrong voltage or frequency as stamped on the
product ID or specification
– ingress of water, dust or insects into the product
– scaling (any de-scaling must be carried out according to the instructions for use)
– damage as a result of lightning or power surges
– damage to any glass or porcelain ware in the product
– accidents including fire, flood, etc
– professional or commercial use
Consumer Statutory Rights
This international TEFAL/T-FAL guarantee does not affect the Statutory Rights a consumer may have or those
rights that cannot be excluded or limited, nor rights against the retailer from which the consumer purchased
the product. This guarantee gives a consumer specific legal rights, and the consumer may also have other
legal rights which vary from State to State or Country to Country. The consumer may assert any such rights
at his sole discretion.
***Where a product purchased in a listed country and then used in another listed country, the
international TEFAL/T-FAL guarantee duration is the a in the country of usage, even if the product
was purchased in a listed country with different guarantee duration. The repair process may require
a longer time if the product is not locally sold by TEFAL/T-FAL. If the product is not repairable in the
new country, the international TEFAL/T-FAL guarantee is limited to a replacement by a similar or
alternative product at similar cost, where possible.
*TEFAL household appliances appear under the T-FAL brand in some territories like America and Japan.
TEFAL/T-FAL are registered trademarks of Groupe SEB.
Please keep this document for your reference should you wish to make a claim under the guarantee.
For Australia only:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be
of acceptable quality and the failure does not amount to a major failure.