Operation Manual

194 | Appendix
Problem Solutions
• Make sure the ActiveSync cradle/cable is connected
securely.
• On you PC, make sure the Connection Settings are
correctly selected in File > Connection Settings of
Microsoft ActiveSync.
ActiveSync is
connected, but I
can not transfer
data.
Make sure your have established a Partnership with
the PC, and check Tools > Options of Microsoft
ActiveSync on your PC, to see if the information type
you want has been selected for synchronizing. For
more information, refer to Chapter 4.
Synchronization
Issues with
Microsoft Outlook.
• Synchronization Error 85010017. In some cases,
ActiveSync will fail to synchronize data with Microsoft
Outlook with Synchronization Error code 85010017.
This could be due to the presence of large volume
of items on first sync or specific large items such
as a calendar item with many meeting attendees.
If you are experiencing this on Windows 2000 or
Windows XP SP1, please upgrade to ActiveSync
4.2. Otherwise you can try archiving your inbox
to reduce the number of items in the mailbox for
synchronization.
• Synchronization Error 85010014.ActiveSync reports
a Synchronization Error code 85010014 because of
one of the following reasons:
– Synchronization Fails because Application Data
Folder is Redirected.
– Synchronization Fails because Outlook is in Offline
Mode.
– Synchronization Fails because of Outlook script
blocking.
– Synchronization Fails because ActiveSync is
incorrectly registered with Outlook.
• Outlook needs to be Re-installed or Repaired. In
some cases when Microsoft Outlook is not the
primary Email client on the PC, you may see the
following symptoms:
– Synchronization Error 85010014.
– Error that Outlook is not installed, even though it is.