User Manual

Warranty Conditions
February 2006 Revision 1.0 41/42
10.2.1 General Provisions
This warranty sets forth the full extent of TAGSYS responsibility regarding the Product.
In any event, TAGSYS warranty is strictly limited to (at TAGSYS’ sole option) the replacement or
refund of the Products purchase price to TAGSYS, of Products considered as defective by
TAGSYS.
The remedy provided above is in lieu and to the exclusion of all other remedies, obligations or
liabilities on the part of TAGSYS for damages, whether in contract, tort or otherwise, and including
but not limited to, damages for any defects in the Products or for any injury, damage, or loss
resulting from such defects or from any work done in connection therewith or for consequential
loss, whether based upon lost goodwill, lost resale profits, impairment of other goods or arising
from claims by third parties or otherwise.
TAGSYS disclaims any explicit warranty not provided herein and any implied warranty, guaranty or
representation as to performance, quality and absence of hidden defects, and any remedy for
breach of contract, which but for this provision, might arise by implication, operation of law, custom
of trade or course of dealing, including implied warranties of merchantability and fitness for a
particular purpose.
10.2.2 How to Return Defective Products
The Buyer shall notify TAGSYS of the defects within 15 working days after the defects are
discovered.
Defective Products must be returned to TAGSYS after assignment by a TAGSYS Quality
Department representative of an RMA (Return Material Authorization) number. No Products shall
be returned without their proof of purchase and without the acceptance number relating to the
return procedure.
All Products shall be returned with a report from the Buyer stating the complete details of the
alleged defect.
Call [phone] for return authorization and shipping address.
If returned Products prove to be non-defective, a charge will be applied to cover TAGSYS’ analysis
cost and shipping costs.
If the warranty does not apply for returned Products (due to age, or application of a warranty
exclusion clause), a quote for replacement will be issued, and no replacement will be granted until
a valid purchase order is received. If no purchase order is received within 30 days after the date of
TAGSYS quote, TAGSYS will return the products and charge the analysis cost and shipping costs.
All replaced Products shall become the property of TAGSYS.
The Product Return Form is included on the following page. This form should accompany any
product you need to return to TAGSYS for analysis in the event of a problem.