User Manual

TROUBLESHOOTING
Please check the chart below for problems you may encounter during
measurement and what to do. If you follow “What to Do” but the problem still
exists, please contact Customer Care Line: [phone] for help.
Blood Glucose Function
 If no message appears after inserting a test strip:
POSSIBLE CAUSE WHAT TO DO
Batteries exhausted. Replace the batteries.
Batteries incorrectly installed or
absent.
Check that the batteries are correctly
installed.
Test strip inserted upside down or not
completely inserted.
Insert the test strip correctly
With the contact bars end first and
facing up.
Defective monitor. Please contact your local customer
service for help.
 If the test does not start after applying the sample:
POSSIBLE CAUSE WHAT TO DO
Insufficient blood sample. Repeat the test with a new test strip
and a larger sample.
Defective test strip. Repeat the test with a new test strip.
Defective monitor. Please contact your local customer
service for help.
 If you accidentally touch the
button during glucose measurement, or if you
do not apply a drop of blood in 3 minutes, the monitor will turn off with a
beeping sound. Please remove the strip from the slot.
 If you remove the strip form the slot before the monitor finishes count down,
the result will not be accurate. Please use a new strip to test again.
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