TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page i DESKTOP PHONE SYSTEM Installation and User Guide TalkSwitch 48-CVA v3.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page ii Copyright Information Centrepoint Technologies Inc, Copyright 2004. All Rights Reserved. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under copyright laws. Information in this user guide is subject to change without notice and does not represent any commitment on the part of Centrepoint Technologies Inc.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page iii Table of Contents 1.0 Introduction to VoIP How does VoIP work? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i Does a VoIP call sound like a regular phone call? . . . . . . . . . . . . . . . . . . . . . . . .i If the power goes out, does the VoIP network stay up? . . . . . . . . . . . . . . . . . . . . .ii What happens to VoIP if the IP network fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page iv 3.0 Configuring TalkSwitch 3.1 Installing the TalkSwitch Configuration Software . . . . . . . . . . . . . . . . . . . . .15 3.2 Running the TalkSwitch Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 3.3 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 3.3.1 System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 3.3.1.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page v 4.2 In the Office – Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . .80 4.2.1 Making calls from a Local Extension . . . . . . . . . . . . . . . . . . . .80 4.2.2 Receiving calls at a Local Extension . . . . . . . . . . . . . . . . . . . . .80 4.2.3 Placing calls on Hold at a Local Extension . . . . . . . . . . . . . . . .81 4.2.4 Transferring calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page i 1 Introduction to VoIP The TalkSwitch 48-CVA is a hybrid PSTN/VoIP phone system. The addition of VoIP to the TalkSwitch product line adds the ability to use a broadband IP connection for voice calls. The TalkSwitch 48-CVA can be used in many different applications. The most popular configurations are multi-branch, teleworker integration and service provider integration.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page ii The G.726 (32Kbps) CODEC is a better quality solution compared to the G.729 CODEC. It does, however, require more bandwidth per call. A G.726 call will typically require 50Kbps bandwidth upstream and 50Kbps bandwidth downstream for each call. The G.711 CODEC provides the best voice quality. The tradeoff is the bandwidth requirement. G.711 calls typically requires up to 100Kbps bandwidth upstream and 100Kbps bandwidth downstream.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page iii What is SIP ? The Session Initiation Protocol (SIP) is a signalling protocol used for establishing sessions in an IP network. A session could be a simple two-way telephone call or it could be a collaborative multi-media conference session. Over the last couple of years, the Voice over IP community has adopted SIP as its protocol of choice for signalling.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page iv on the Internet and can only be used for private networks. For example, if you tell someone on the Internet to connect to you using a 192.168.x.x address, it will not work. Instead, you must provide your real/Public IP Address. What is NAT and how does it affect VoIP? Network Address Translation (NAT) allows multiple devices to share the same external IP address to access resources on the Internet.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page v When you first set up your VoIP device (TalkSwitch 48-CVA, gateway or phone), it will register itself with the TalkSwitch 48-CVA that is configured as the SIP Server so that calls can be directed to your location.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page vi What is a port number? In an IP address like 64.26.209.103:5060, the port number is the number after the colon ‘:’. For this example, 5060 is the specified port. Port numbers are required so that a computer or device can support multiple applications or streams of simultaneous data communication. Each stream or application uses a unique port number.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page 1 2 Installing TalkSwitch 2.1 What’s included with TalkSwitch The TalkSwitch 48-CVA comes shipped with the following items: 1. The TalkSwitch Unit 2. AC Power Adapter (Warning: never use any power adapter other than the one provided.) 3. 6' RJ-45 Ethernet Cable 4. 6' RJ-11 Telephone Cable – (4) 5. CD containing configuration software and documentation 6. Quick Reference Cards 7. TalkSwitch Start Guide 8.
TS manual 11th ED_CVA_v11_CD_Release.qxd 2.2 7/13/2004 3:33 PM Page 2 Front Panel Descriptions TalkSwitch’s front panel consists of a power button (“Power”) and 5 LED lights that indicate the usage of the lines with different states of illumination. What do the LED lights tell you? LED light: State Description Line 1 On Solid Pulsing Slowly Flickering Quick Pulse Line 1 is currently in use. Line 1 caller is on hold. Line 1 is ringing.
TS manual 11th ED_CVA_v11_CD_Release.qxd 2.3 7/13/2004 3:33 PM Page 3 Back Panel Descriptions - TalkSwitch 48 CVA Before connecting all your phones and lines to TalkSwitch, you may want to proceed with configuring the unit first. (See section 3.1) This will minimize the disruption time for your telephone lines while setting up the system.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page 4 number assigned to that TalkSwitch unit). By default, all TalkSwitch units are shipped with a unit ID of 1. This means the extensions are 111 to 118. A TalkSwitch with unit ID 2 would have extensions 121 to 128. For details on setting up 2 or more units on a LAN to operate as ‘networked’ units, please see section 2.5. L1/L2, L2, L3/L4, L4 This is where you plug in your RJ-11 telephone lines.
TS manual 11th ED_CVA_v11_CD_Release.qxd 2.4 7/13/2004 3:33 PM Page 5 Plugging into the Back Panel 2.4.1 Attaching telephone lines to TalkSwitch line jacks You can connect your telephone lines from the wall jack(s) to the TalkSwitch line jacks with the phone cables provided. Take note of which telephone line is connected to which line jack on TalkSwitch — this information will be used in the configuration section.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page 6 Most two-line phones have separate plug-ins for two incoming telephone lines (Line 1 and Line 2). If your two-line telephone does not have separate plug-ins, you can use a “Line 1/Line 2” line splitter to separate the two lines. Read the Connecting Phones, Faxes and Devices Quick Guide in the TalkSwitch software or at www.talkswitch.com/support for more detailed examples on connecting multi-line phones.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page 7 2.4.4.1 Connecting TalkSwitch to a PC using a Serial cable If you have an available Serial port, then connect TalkSwitch to your PC using an RS232 Serial cable*. By default, TalkSwitch is shipped with the Serial and LAN ports enabled and the USB port disabled. If you were previously using USB and are switching back to Serial connection, then you will need to switch TalkSwitch back to Serial mode.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page 8 2.4.4.3 Connecting TalkSwitch to a LAN for local configuration If you want to connect multiple TalkSwitch units to a LAN, please see section 2.5 To connect TalkSwitch to a LAN for configuration purposes, simply use the supplied Category 5 cable with RJ45 connectors on either end. Connect TalkSwitch to the switch. The top LED should light up to indicate a connection has been established with a switch or hub.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page 9 Switch 2.5.2 Setting the Unit ID for the first time When TalkSwitch units are shipped from the manufacturer, they are all programmed with Unit ID 1. If two or more units are placed on the same LAN and have the same Unit ID number, then there will be a conflict. TalkSwitch identifies this conflict by flashing all the Line lights on the front panel of the units that have the conflict.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 Unit ID 3:33 PM Page 10 Touch Tone Command 1 01 2 02 3 03 4 04 2.5.4 Unit IDs and how they affect system extension numbers When more than one TalkSwitch is connected to a LAN and they operate in networked mode, the extensions and voicemail have different numbers based on the Unit ID assigned to the TalkSwitch unit they belong to. The extensions and voice mailboxes affected by the new numbering system are listed in the following table.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page 11 the lights flash on that unit. The lights will stop flashing when you click ‘finished’ or 5 minutes have elapsed. 2.5.6 Optimizing the system for networked use TalkSwitch has been designed to operate optimally when in a networked state. Here are a few items that have been designed for better network use: Configuration Settings: All units are ‘cloned’ with identical settings.
TS manual 11th ED_CVA_v11_CD_Release.qxd 2.6 7/13/2004 3:33 PM Page 12 Optimizing Your IP Network for VoIP 2.6.1 The Broadband Connection For optimum quality of VoIP calls on your system, we recommend that you subscribe to a high-speed broadband connection from your Service Provider. ‘Lite’ broadband connections (typically 128 Kbps downstream and 64Kbps upstream) are not typically suitable for simultaneous voice and data traffic.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page 13 that support QoS, VoIP or prioritization. One such inexpensive router for the small office market is the Linksys BEFSR81. It can be configured to provide prioritization of the voice traffic on the broadband connection to ensure that voice traffic gets through. It also supports DHCP, UPnP and VPN Pass Through.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page 15 3 Configuring TalkSwitch 3.1 Installing the TalkSwitch Configuration Software Insert the TalkSwitch CD into your CD drive. The Install program will automatically launch. If the software does not launch automatically, you can use Windows Explorer to explore your CD-ROM drive. Double-click the Setup.exe file, then follow the instructions on the screen.
TS manual 11th ED_CVA_v11_CD_Release.qxd 3.2 7/13/2004 3:33 PM Page 16 Running the TalkSwitch software After installation is complete, double-click the TalkSwitch icon. If TalkSwitch is currently connected to the same network as your PC, then the configuration software should automatically detect and retrieve the settings from TalkSwitch (See section 3.3).
TS manual 11th ED_CVA_v11_CD_Release.qxd 3.3 7/13/2004 3:33 PM Page 17 Configuration From the Control Center choose Configure. The following screen will appear: The configuration screen consists of 4 parts: 1 5 2 3 4 1. Menu Items 2. Configuration Navigation Controls what is displayed in the configuration window. 3. Configuration Window Displays configuration information. 4. Resize Grabbing this corner by left-clicking on the mouse allows you to increase or decrease the window size. 5.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page 18 Menu Items - File Open File... Opens existing configuration files from the PC. Default configuration files are included with the software. TalkSwitch also backs up to a file called “LastSavedConfig.dat” every time you save settings to TalkSwitch. Save to TalkSwitch Saves the current configuration to TalkSwitch. Save to file... Saves the current configuration to a file. Exit Closes the Configuration.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page 19 Terminal Window: Displays a command line interface to enter commands. Useful for troubleshooting in conjunction with technical support. Defaults: Select this option to reset the current page or the entire configuration back to defaults. Menu Items - Help Support on the Web: Launches your browser and directs you to our support site.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:34 PM Page 20 TalkSwitch’s Call Back and Call Bridge features are configured from this folder. Both of these features can reduce your company expenses by reducing long distance costs. Options In this folder, advanced settings are configured including audio controls, troubleshooting and various operating options. Configuration considerations when connecting multiple units to a LAN.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:34 PM Page 21 3.3.1 System Information 3.3.1.1 Administration This tab allows you to assign a System name and Administrator password for TalkSwitch. The Administrator password gives access to all configuration options. The password that is entered here will be used at configuration start-up and through Touch Tone configuration. System Name: For tracking purposes, a system name can be assigned.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:34 PM Page 22 3.3.1.2 IP Configuration In order for the TalkSwitch 48-CVA to function properly, an IP address and other pertinent information is required. In the “System IP Settings” section: If you have a DHCP server and your TalkSwitch unit(s) are connected to the LAN, then all fields should already be filled with the correct information.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:34 PM Page 23 Default Gateway: Enter the IP address of the gateway on your network. A gateway is a hardware device (such as a router / NAT) that connects the office network to the Internet. The gateway allows you to share a DSL, cable modem or other Internet connection with all of the computers and IP devices in your office network. Preferred DNS Server: Enter the preferred DNS server IP address. This is also known as the primary DNS server.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:34 PM Page 24 3.3.1.3 VoIP Configuration This section deals with configuring your TalkSwitch for VoIP In the “TalkSwitch Profile” section: TalkSwitch has a built-in SIP Server Proxy / Registrar / Redirect server. This facilitates the configuration and maintenance for multi-branch and teleworker applications.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:34 PM Page 25 Proxy Server Location: If this location is acting as the Proxy Server, then this information will be automatically filled in. If this location is not the Proxy Server, then enter the IP address or domain name associated to the Proxy Server. Registrar Server Location: If this location is acting as the Registrar Server, then this information will be automatically filled in.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:34 PM Page 26 If networked, you will need to configure the options for all the units. At the top of the window, select the tab for each TalkSwitch units (labeled ‘TalkSwitch 1’, ‘TalkSwitch 2’, etc...) and follow the instructions below. In the “Phone numbers” section: Enter the ‘main’ telephone number for the appropriate line connected to TalkSwitch.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:34 PM Page 27 3-Way Calling/Conference: TalkSwitch can work with either service to forward calls to Remote Extensions or other external phone numbers while using the same line (Same Line Connect). You can also use this service as an option for bridging calls to external numbers when calling into TalkSwitch from the outside.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:34 PM Page 28 3.3.1.5 VoIP Lines Networked The TalkSwitch 48-CVA supports 4 VoIP lines per unit. Up to 3 phone numbers can be assigned to each of the 4 lines so that unique call handling scenarios can be configured for up to 12 numbers.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:34 PM Page 29 Busy Forwarding Options: This section allows you to configure how inbound calls are handled for each port when it is busy. You can click ‘Assign ports’ to assign ports for busy forwarding when the port associated to this phone number is busy. This feature is similar to the phone company’s Rollover/Busy Forwarding service.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:34 PM Page 30 for accessing telephone lines, then select 'Phone Lines'. If you wish to use this hunt group for accessing VoIP lines, then select 'VoIP Lines'. Under Set Line Hunt Group, select the lines you wish to add to the Hunt Group by simply checking the box next to the line.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:34 PM Page 31 example if you have your fax machine connected to E8 on the rear of TalkSwitch unit 1, then select extension number 118. If your fax machine is connected to E8 on a TalkSwitch with Unit ID 2, then the fax extension number is 128. If you have a dedicated fax line or number, your fax machine should be connected to an extension jack on the same TalkSwitch unit where the fax line/number is connected.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:34 PM Page 32 Select any of the extensions that you wish to configure. Local Extensions are by default activated with the associated Voice mailbox. Voice mailboxes for each Local Extension can be de-activated in the Voicemail section in the System Information folder. Last Name / First Name: Enter the first and last name of the person associated to the extension.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:34 PM Page 33 Direct Line Access: Direct line access allows you to configure the extension to access a specific Hunt Group automatically for outbound calls when the extension goes off hook. For example, you may have a fax machine connected to this extension and don’t want to reprogram the speed dial phone numbers. In this case you would select ‘Direct line access’ and choose the appropriate Hunt Group.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:34 PM Page 34 Choose a Remote Extension to configure. You must enter a phone number in order for the extension to be considered active and usable by the system. Remote phone number: Enter the phone number of the Remote Extension (note: no specific prefixes are required other than area codes for long-distance calls - put the number in just as though you were dialing it from a regular phone).
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:34 PM Page 35 Use Same Line Connect Enabling this option allows incoming calls, when forwarded to the Remote Extension, to use the same line in which the originating call came in. Using this feature allows only one line to be used when forwarding incoming calls to a Remote Extension. This feature can only be used when the line that the originating call came in on has the 3-Way Calling/Conference or Transfer service (Centrex/Plexar).
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:34 PM Page 36 When using Same Line Connect, callers will hear silence while they are on hold, since the callers are on hold at the Telephone Company and not at TalkSwitch. If you want callers to hear music while they are on hold for calls forwarded to Remote Extensions, do not use Same Line Connect. It’s best to experiment with different settings in order to decide what works best for your configuration. 3.3.1.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:34 PM Page 37 3.3.1.11 On-hold/ Ringback If you wish to have callers listen to music or advertising while they are on hold, you will need to enable Music-on-hold in this tab. On-Hold Settings: If you have a music source connected to the MUSIC jack, then you can select the ‘play music’ option. Otherwise leave the option set to play a ‘double beep’ when callers are placed on hold.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:34 PM Page 38 3.3.2 Voicemail Networked This section deals with the internal voicemail system included with TalkSwitch. It allows you to activate Local, Remote and General mailboxes and to change global settings to the voicemail system. For details on how to use voicemail, see section 3.4. 3.3.2.1 Local Extension Voicemail By default, all Local Extensions are activated with an associated voice mailbox.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:34 PM Page 39 Dial notification phone number: These parameters control which Hunt Group is used for both the Remote Phone and Pager Notification calls. It also allows you to adjust the number of rings before it will abort the attempt then follow the parameters listed in the next section.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:35 PM Page 40 Remote Phone Notification: If you want to be notified at another location when new messages arrive, you can use Remote Phone Notification. Simply enter the phone number of the cell phone, pager or location where you want to be notified. Notification Settings: Select Notification Settings to specify how you want TalkSwitch to handle notification calls.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:35 PM Page 41 arrive. Simply activate the feature then enter the pager phone number and the numeric message to be displayed on the pager. Dial notification phone number: These parameters control which Hunt Group is used for both the Remote Phone and Pager Notification calls. It also allows you to adjust the number of rings before it will abort the attempt then follow the parameters listed in the next section.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:35 PM Page 42 Mailbox Settings: The first option controls the order that messages are played back when listening to voicemail. The default setting plays messages back starting with the newest message and working back to the oldest messages. This setting is convenient since many people store several saved messages and don’t want to skip through these messages every time they want to listen to newer messages.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:35 PM Page 43 Reset Mailboxes: Use this feature if, for example, an employee has left the company and all greetings, messages and settings for a particular mailbox need to be reset. If you need to simply delete a password, use the Voicemail Manager located under ‘Tools’ in the menu bar. 3.3.3 Call Handling 3.3.3.1 Modes The use of Modes allows you to run different call handling configurations at different times.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:35 PM Page 44 If you do not want to use Automatic Mode Switching, you can still switch modes manually in the software or through any telephone using touch tone commands. Enter command mode by dialing then your password if required. Next, dial any of the following commands followed by to confirm. 31 Changes TalkSwitch to mode 1 32 Changes TalkSwitch to mode 2 30 TalkSwitch tells you what mode it currently is using 3.3.3.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:35 PM Page 45 A total of 9 different Auto Attendants can be recorded or loaded with a combined total time of 30 minutes (shared with voicemail. Memory can be expanded up to 5 hours using TalkSwitch Memory cards). You do not have to use or record all 9 Auto Attendants. When 2 or more units are networked, they share the same 9 Auto Attendants.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:35 PM Page 46 After entering a command, you will need to press to confirm the entry before entering another command or exiting command mode. To exit command mode, press or hang up. Auto Attendant Record message Playback message Erase message 41 42 43 44 45 46 47 48 49 51 52 53 54 55 56 57 58 59 041 042 043 044 045 046 047 048 049 1 2 3 4 5 6 7 8 9 Example: 1. Press to enter command mode, then dial 4 1 . 2.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:35 PM Page 47 If the caller selects ‘1’, ‘2’, ‘3’, ‘4’ or ‘5’: If the caller presses ‘1’, ‘2’, ‘3’, ‘4’ or ‘5’ at the specified Auto Attendant, TalkSwitch can perform one of several actions: - perform no action: If you don’t want to use a particular option, then set it to perform no action. - go to voice mailbox: You can configure any single digit option to send a caller immediately to voicemail.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:35 PM Page 48 After the Auto Attendant has finished playing and no selection has been made within x seconds: If no selection is detected at the specified Auto Attendant, TalkSwitch can route the call to any Local or Remote Extension, Ring Group, Voice mailbox, Auto Attendant, Announcement, dial by name directory, queue the caller or simply hang up.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:35 PM Page 49 Utilities for Auto Attendants: Record Instructions: Selecting this button displays a dialog box showing the instructions on how to record and playback an Auto Attendant using a telephone. No adjustments are required for the recording volume, as TalkSwitch automatically adjusts the recording volume for optimal recordings.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:35 PM Page 50 View Auto Attendant Memory Usage: Select this option from the Tools menu then Memory Usage to view the amount of time used by all of the Auto Attendants. This feature helps you keep track of memory usage, as you may have unused Auto Attendant messages that can be deleted to free more memory. 3.3.3.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:35 PM Page 51 Play Auto Attendant: If you wish to have the Auto Attendant answer calls to give callers options, select the appropriate Auto Attendant and number of rings before the Auto Attendant answers. The caller will always hear one more ring than the number of rings you select, since TalkSwitch uses the first ring to determine the ring type and support Caller ID information.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:35 PM Page 52 Adjust Sequence: This section controls how the extensions will ring before the Auto Attendant answers the call. • If you have chosen the Auto Attendant to answer calls immediately, this section does not require configuration and will be greyed out. • If the Auto Attendant is set to answer after 1 or more rings, you can then configure when specific extensions will ring before the Auto Attendant answers.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:35 PM Page 53 Play Auto Attendant: If you wish to have the Auto Attendant answer calls to give callers options, select the appropriate Auto Attendant and number of rings before the Auto Attendant answers. The caller will always hear one more ring than the number of rings you select, since TalkSwitch uses the first ring to determine the ring type and support Caller ID information.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:35 PM Page 54 Adjust Sequence: This section controls how the extensions will ring before the Auto Attendant answers the call. • If you have chosen the Auto Attendant to answer calls immediately, this section does not require configuration and will be greyed out. • If the Auto Attendant is set to answer after 1 or more rings, you can then configure when specific extensions will ring before the Auto Attendant answers.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:35 PM Page 55 3.3.3.5 Local Extensions - Call Cascade This section configures the incoming Call Cascade options for the Local Extensions. The Call Cascade routing options are only engaged if the extension is chosen from the Auto Attendant or if a call is manually transferred to the extension. Once a call enters an extension’s Call Cascade sequence, the extension “owns” the call.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:35 PM Page 56 2. No answer at ext. - routing options when this extension does not answer after a specified number of rings: Cascade options include forwarding calls to a Local Extension, Remote Extension, Extension Ring Group, built in Voicemail, Announcement, Auto Attendant or keep ringing. 3. Answered at ext.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:35 PM Page 57 sections. For example, if you add a new Remote Extension (let’s say 211), when you go to the Remote Extensions section, you will see that extension 211 has the information you added in the ‘Add new Remote Extension’ screen. You will also note that not all the information displayed in the extension tabs is available in the ‘Add new...’ screens.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:35 PM Page 58 1. Busy at extension - routing options when this extension is busy: Cascade options include forwarding calls to a Local Extension, Remote Extension, Extension Ring Group, Voicemail, Announcement, Auto Attendant, play busy tone or hang up.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:35 PM Page 59 If a call is forwarded to a Remote Extension from a Call Cascade sequence and has either ‘play caller’s name first’ or ‘play accept/reject prompt’ enabled, the Remote Extension will hear “This is Call Cascade...” instead of “This is Call Forward...”.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:35 PM Page 60 1. Busy at extension - routing options when all the extensions in the Ring Group are busy: Cascade options include forwarding calls to a Local Extension, Remote Extension, Extension Ring Group, built in Voicemail, Announcement, Auto Attendant, play busy tone, queue caller or hang up. 2. No answer at ext.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:35 PM Page 61 Here is how it works: Step 1: Call your TalkSwitch telephone number to activate Call Back, then hang up. Step 2: TalkSwitch calls you back within 10 seconds. You answer and accept Call Back. Your Auto Attendant will play or if you have none recorded, the TalkSwitch message will play.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 62 2. Prompted Call Back - Prompted Call Back offers the convenience of entering or changing your Call Back telephone number and message each time Call Back is activated. To use Prompted Call Back activation, simply dial your office telephone number.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 63 There are 4 Auto Call Back numbers that can be configured. Choose an Auto Call Back to configure and then activate it. Number to call back: Enter the Call Back number. This phone number should be entered exactly as you would normally have to dial the number from this line (i.e. do not enter a Line Hunt Group in the dialing string).
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 64 The Announced Message can be recorded locally using an extension handset or remotely by accessing Call Back from the Auto Attendant. The Record message button gives the instructions as follows: Pick up a telephone handset connected to the TalkSwitch and use the following keypad commands to record the specific Auto Call Back Announced Message: 1) Press to enter command mode. If required, enter the password.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 65 3.3.4.2 Prompted Call Back If you are travelling to a location where you do not yet know the phone number, you can use Prompted Call Back to save on your long distance charges. For details on using Call Back, see section 4.7.2. Number to call back: This phone number should be entered exactly as you would normally have to dial the number from this line (do not enter a Line Hunt Group in the dialing string).
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 66 *70,1010555,, This corresponds to 70 for disabling the Call Waiting feature, a 2 second pause to wait for the new dialtone, then 1010555 for the long distance prefix, and a 4 second pause to wait for the new dialtone before dialing the actual long distance phone number. This saves you the hassle of having to enter the same prefix every time you want to set up a Prompted Call Back phone number.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 67 The call back number shown will always be the last number TalkSwitch dialed in the last Prompted Call Back session. 3.3.4.3 Call Bridge Call Bridge is a useful feature for saving money while using Call Back or on its own to avoid inflated long distance rates, such as with cell phones. How to use Call Bridge: 1. Call into TalkSwitch from any out-of-office telephone. 2.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 68 To activate an account, check the ‘Activate Call Bridge’ box and fill in a 4- to 8-digit password. Next, select ‘Hunt Group Access’ and assign the Hunt Groups you want to make available for this account. Call Bridge account passwords are only valid when using Call Bridge by itself, not when used in conjunction with Call Back. 3.3.5 Options 3.3.5.1 Audio Controls This section deals with the adjustment of volume and system gain controls.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 69 further increase the gain for each line. We recommend that you adjust the gain for each line separately, as the characteristics of each line may vary. These controls only affect the volume heard by the caller. Extension Controls: These controls can be used to increase or decrease the volume level of calls and system prompts heard at each extension. VoIP Codec Selection: By default, all 3 codecs are active and the default codec is G.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 70 Transferring a caller to a Local Extension, Remote Extension or Ring Group: Here, you can specify how transferred calls are handled if their target—a local extension, remote extension or ring group—is busy or doesn’t answer. You have the choice of TalkSwitch either ringing back the extension that transferred the call or performing the “no answer” or “busy” action of the extension that the call was intended for.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 71 3.3.5.3 Miscellaneous All of the following options affect TalkSwitch as a system. Adjust them according to your needs. Caller in queue reminder: When a caller is in queue at an extension already in use, a reminder tone is played at the extension to let them know they have a caller in their queue. This option allows you to turn this function off.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 72 PBX extension length: If TalkSwitch is being used as an Auto Attendant with another PBX, you can set the number of digits the PBX uses for its extensions. This allows TalkSwitch to know what digits to pass on to the PBX to complete the transfer. Setting up TalkSwitch behind an existing PBX: 1. Connect the PBX extension to one of TalkSwitch’s Line jacks.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 73 3.3.5.4 Troubleshooting The following controls should not be changed unless you are familiar with the effect they will have on TalkSwitch’s operation. If your system does not appear to be functioning properly, please contact your dealer for assistance. Flash Lengths Accepted Flash Length: These options control the allowable Flash length from a Local Extension that TalkSwitch will consider to be an intentional Flash.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 74 Double Flash time: When two flashes are detected, TalkSwitch needs to calculate the time between the flashes to establish if they were intended to propagate a flash at the CO or if it was the intention to place a call on hold and then quickly retrieve it. The Double Flash time values signify the maximum time between two flashes that TalkSwitch will recognize as an intended flash to the CO.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 75 Ring Patterns: This option allows you to check the ring pattern of your Telephone Company lines. When you activate this feature, you will need to call into any of the lines connected to TalkSwitch and let it ring at least 3 times before the Auto Attendant answers the call. After TalkSwitch captures 2 ring patterns, the information will be displayed in a dialog box.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 76 Maximum time: The default setting of 65ms should be adequate for most environments. In most problem cases, this value only needs to be bumped up a bit to help the system deal with echoed digits seen from cell phones. For example: calls keep being misdirected to extension 111. This usually indicates that even though the caller may have dialed 113, TalkSwitch sees 1113 because the ‘1’ was echoed by the cell phone network.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 79 4 Using TalkSwitch 4.1 In the Office - Receiving Calls with or without the Auto Attendant 4.1.1 Receiving calls using the Auto Attendant If you don’t have a receptionist, using the Auto Attendant will help you handle all your inbound calls and help improve your corporate image. Once it has been configured and its messages have been recorded, that’s it! The Auto Attendant takes care of the rest.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 80 4.1.2 Receiving calls without the Auto Attendant If you choose not to use the Auto Attendant to answer calls, please note that the Call Cascade options for the Local Extensions will not be engaged. In order for calls to go to an extension’s mailbox, the Auto Attendant must first answer the call or someone in the office must then transfer the call.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 81 Call Pick Up/Call Grab: To intercept a call that is ringing on any other Local Extension before or after the Auto Attendant has engaged, pick up your handset and, at the TalkSwitch internal dial tone, dial 9. This will route the call to your Local Extension. To “Grab”a call ringing specifically at another extension before or after the Auto Attendant has answered, dial 7 and the extension number (ie.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 82 To announce calls before transferring (Screened Transfer) – put the caller on hold and dial the appropriate extension number. If the person at the receiving extension answers and wishes to take the call, simply hang up or dial ‘flash’ ‘4’ to complete the transfer and get internal dialtone. The caller will immediately be taken off hold and connected with the receiving extension.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 83 tells Bob that he can retrieve the parked call from any extension by getting dial tone and pressing 501. The caller will now be connected to Bob at that extension. If you have Direct Line Access enabled at your extension, you will need to press ‘flash’ first before retrieving the parked call. 4.2.6 Call Queue/UCD - Queuing and retrieving callers 4.2.6.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 84 While the caller is on hold at your extension, you will hear a ‘Call Waiting’ beep every 75 seconds. If you want to rotate through queued callers, dial ‘flash’ then ‘7’. The caller you are speaking to will be placed on hold, and the first caller in the queue will be retrieved. If you have multiple callers queued up, pressing ‘flash’ then ‘7’ will retrieve callers on a first in/first out basis. 4.2.6.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 85 When using the telephone company’s 3-Way Calling/Conference service you can conference by following the instructions below: 1. Establish a call with an outside party. 2. Place the outside caller on hold by pressing ‘flash’ 80 and then dial the number of the other outside party you wish to conference with. 3. When the call is answered, you can establish the 3-way call at anytime by pressing ‘flash’ 80. 4.2.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 86 4.2.9 Using Phones connected in parallel to TalkSwitch Phones connected in parallel (not connected to TalkSwitch but connected to the same line) with TalkSwitch will always ring at least once before TalkSwitch starts ringing its extensions or the Auto Attendant answers the call.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 87 4.2.10 Modems and telephone line access If your modem is attached to TalkSwitch as an extension, you can configure it to access your telephone lines in one of two ways: 1. Direct Line Access: You can give the extension to which your modem is attached ‘Direct Access’ to one of your telephone lines (i.e. you don’t have to dial 9, or any other Hunt Group to access an outside line).
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 88 2. Manual call forwarding - If someone in your office has answered a call at a Local Extension, the call can be ‘transferred’ to one of the call forwarding (Remote Extension) numbers. Simply put the call on hold at the Local Extension, dial the Remote Extension number (e.g. 211) to which you want the call forwarded and then hang-up. The call will be handled according to the Call Cascade options of that Remote Extension. 3.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 89 to hold, and then dials your call forwarding telephone number. When you answer the forwarded call, TalkSwitch plays a pre-recorded prompt to you that identifies the call as having been forwarded (“This is Call Forward”). You then have the choice of accepting the forwarded call by pressing on your telephone keypad or, re-routing the call to its call screening Call Cascade options by pressing or hanging up.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 90 4.3.4 Calls over VoIP with SIP phones and Gateways If you have teleworkers connected to the system via a certified compatible SIP device (ie gateway or SIP phone), there are several ways that the teleworker can interact with TalkSwitch. Making calls: Once the phone or gateway is registered with the TalkSwitch SIP server, then calls can be made as follows. 1. At dialtone, dial a phone number associated to any of the other locations. 2.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 91 4.4.1 Activating Voice mailboxes A Voice mailbox is activated in the TalkSwitch configuration software. There are 3 series of Voice mailboxes that can be activated in the Voicemail section of the configuration: Local Extension mailboxes: These mailboxes are generally associated to the Local Extensions. By default, all Local Extensions are activated with a respective mailbox.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 92 To access a mailbox to retrieve messages, or to change mailbox options, dial from a Local Extension or and the mailbox number at the Auto Attendant if dialing from an outside location (or a local extension). Local extensions can also transfer internal calls to voicemail by pressing ‘flash’ then dialing and the mailbox number. If you have Direct Line Access enabled, be sure to press ‘flash’ before trying to access your mailbox.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 93 Keep in mind while recording your greeting or announcement that callers can press to return to the previous Auto Attendant (if the call came from the Auto Attendant) while listening to your greeting and can press when they are done recording for more options. You may want to give your callers these options for their convenience.
TS manual 11th ED_CVA_v11_CD_Release.qxd 4.5 7/13/2004 3:36 PM Page 94 Music-on-Hold TalkSwitch can play music to callers when they are on hold, parked or queued. The music played to the callers will be provided by the source you have connected to the MUSIC jack. If you ENABLE Music-on-Hold and have an audio device plugged into the back of TalkSwitch: 1. When callers are put on hold at an extension, they will hear the music instead of TalkSwitch’s default on-hold beeping tone. 2.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 95 Music-on-Hold and Call Forwarding to Remote Extensions: If you are using the telephone company’s 3-Way Calling/Conference service (Same Line Connect) to activate TalkSwitch’s Call Forwarding, callers will not hear your ‘music’ when being forwarded to a Remote Extension. When calls are forwarded, the caller is put on hold by the telephone company central office switch rather than at TalkSwitch.
TS manual 11th ED_CVA_v11_CD_Release.qxd 4.7 7/13/2004 3:36 PM Page 96 Out of the Office - Making Calls with Call Back and Call Bridge Working together, Call Back and Call Bridge act as your personal long distance operator. Whether you are across town or around the world, these two features allow you to place calls from your office telephone line(s). 4.7.1 Using Call Bridge Call Bridge allows you to place calls using your office telephone lines when you are not in the office.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 97 Bridge session and disconnect you from TalkSwitch. If you want to guarantee that TalkSwitch disconnects at the end of a Call Bridge session, dial , then hang up. If you changed the ‘Special Prefix’ to instead of , you will need to dial to make another call, and dial to return to the Auto Attendant. To enter command mode, you will still need to enter .
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 98 For Prompted Call Back, TalkSwitch always dials the last Prompted Call Back number entered. If you do not have the Auto Attendant set to answer a line, a generic TalkSwitch Auto Attendant will answer after 15 rings and you can then dial 6 to access the Call Back settings. 2.
TS manual 11th ED_CVA_v11_CD_Release.qxd 4.8 7/13/2004 3:36 PM Page 99 Upgrading the TalkSwitch Software and Firmware We are continually looking for ways to enhance your communications capabilities. When new features are added, we want TalkSwitch users to have immediate access to the update. TalkSwitch supports firmware updates for adding new features. Because of this ability, you can easily update your TalkSwitch by visiting our website at: www.talkswitch.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 100 the ‘Run’ option on your Windows ‘Start’ menu. A series of windows will guide you through the installation process. This process updates your configuration software to a newer version. You still need to update the firmware to take advantage of new features. The new firmware file will have been placed in the TalkSwitch directory after running the install program.
TS manual 11th ED_CVA_v11_CD_Release.qxd 4.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 103 Appendices Appendix A - Help & Troubleshooting Appendix B - Using TalkSwitch with Telephone Company Calling Services Appendix C - Quick Commands and DTMF Functions Appendix D - Safety Precautions and Regulatory Information Appendix E - TalkSwitch One Year Warranty Appendix F - Return Policy Appendix G - Specifications Appendix H - TalkSwitch and Power Interruptions 3.
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TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 105 Appendix A - Help & Troubleshooting If you are having problems with the configuration or operation of TalkSwitch, please check this section. If you don’t find the solution to your problem here, try checking the FAQ section located in the Support area at our website: www.talkswitch.com/support. If you cannot resolve your problem and require further assistance, you can do one of the following: 1. Contact your TalkSwitch dealer. 2.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 106 1. Check that your telephone cables are connected to a wall jack at one end and TalkSwitch at the other. Ensure the devices you are using as TalkSwitch extensions (phones, faxes, etc.) are plugged into the extension jacks located on the back panel of TalkSwitch. (Do not plug your extensions directly into a wall jack unless that jack is wired to a TalkSwitch extension jack.) 2.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 107 Problems that may occur during Configuration Problem: I am not able to “Retrieve settings” from my TalkSwitch. Solution: Try the following solutions, in order, until the problem is resolved. • Ensure TalkSwitch is turned on and plugged into a working power outlet. Then select “Retrieve settings”, under the File menu in the configuration software.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 108 figured.” Try rebooting TalkSwitch (turn the power off and then back on). Problems that may occur while using TalkSwitch’s features The Auto Attendant: Problem: The Auto Attendant does not play when calls come in. • Make sure you have recorded the Auto Attendant message. • Check your Call Handling settings for the ‘Auto Attendant answers’ number of rings. It may be that the number of rings is set too high.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 109 Music-on-Hold: Problem: Callers hear music and ‘ringing’ when the Auto Attendant transfers their call to an extension. • You have an audio device plugged into TalkSwitch, but have not enabled the Music-on-Hold feature found on the On-Hold/Ringback tab in the System Information folder of the TalkSwitch software. Problem: Callers hear music and a beeping sound when put on hold at an extension.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 110 Problem: I can’t use my Conference / 3-Way Calling feature from the phone company. • You need to make sure you have checked the box indicating that you have 3Way Calling or Transfer and clear on the appropriate lines. This option is located on the Telephone Lines page in the ‘System Information’ folder of the configuration software. Problem: Unable to place intercom calls from a Local Extension.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 111 Other Possible Local Extension Problems: Problem: I am unable to access TalkSwitch Lines with a Local Extension. • Check your ‘Direct Line Access’ settings on the Local Extension page under ‘System Information’ of the configuration software. If a Local Extension has not been given ‘Direct Access’ to your telephone lines, you must dial 81-88 or 9 to access a line. Problem: My PC (Internal or External) Modem cannot dial out.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 112 Problem: When I try to access voicemail, I hear a busy tone. • Check your ‘Direct Line Access’ settings on the Local Extensions screen under ‘System Information’ of the configuration software. If a Local Extension has been given ‘Direct Access’ to your telephone lines, you must first dial ‘Flash’ before dialing the mailbox. The same applies for dialing other extensions to initiate intercom calls.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 113 Example: You have 2 TalkSwitch units, 6 lines and 12 employees. The 6 lines have the Hunt/Rollover service from the phone company. Suggested setup: Plug the 4 highest traffic lines into unit 1. Also connect the 8 highest phone usage employee extensions to unit 1. Next, connect the remaining lines and extensions to unit 2.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 115 Appendix B - Using TalkSwitch with Telephone Company Calling Services Many of the calling services offered by your local telephone company are compatible with and enhanced by TalkSwitch’s capabilities. Caller ID (Call Display) - Displays the telephone number and name associated with an incoming call.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 116 3-Way Calling/Conference - The 3-Way Calling/Conference service allows you to add a third party to a call already in progress. The 3-Way Calling/Conference service enhances TalkSwitch’s capabilities whether you have 1 or more telephone lines. Using 3-Way Calling/Conference service gives you access to TalkSwitch’s Call Forwarding, Call Back and Call Bridge features.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 117 When would you use double flash? 1. If TalkSwitch is connected to any other system/service that uses Flash to activate its features (e.g. a Key Telephone System, PBX, or telephone line with the Centrex service from your phone company). 2. If you are using any of your local telephone company services that are activated with Flash (e.g. Call Waiting, 3-Way Calling/Conference, etc.).
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 119 Appendix C - Quick Commands and Touch-Tone Functions These Touch-Tone Quick Commands can be dialed from a Local Extension or an outside telephone at the Auto Attendant. To enter Command mode, dial at a Local Extension or at the Auto Attendant. If you are requested to enter a password, enter the Administrator password. Next, enter any command followed by the sign.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 120 Touch-tone features dialed from a Local Extension. Command Function performed Notes 1x1-1x8 Intercoms a Local Extension x represents the Unit ID Networked 2x1-2x8 Dials a Remote Extension (associated with an external phone number). x represents the Unit ID Networked 250-299 Speed dial for VoIP calls. TalkSwitch will hunt the VoIP ports, go off hook then dial the digits entered. 300-309 Dials an Extension Ring Group.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 Command Function performed 5 Disconnects current caller and reconnects immediately to the last caller put on hold. 500-509 500-509 Call Parking Spaces - 10 in total for the entire system. Parked Call Retrieval 6 Conference Call for 3 parties. 61 Enables ‘Do Not Disturb’ at the current extension 60 Disables ‘Do Not Disturb’ at the current extension.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 122 Touch-tone features dialed at the Auto Attendant message from outside phones Digit dialed Function performed 0 User Defined – An Extension, Ring Group, Auto Attendant, Voice mailbox, Announcement or perform no action. 1x1-1x4 1x1-1x8 Dials Local Extensions. x represents the Unit ID number. 2x1-2x8 Dials Remote Extensions associated with an external phone number. x represents the Unit ID number (1-4).
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 123 Appendix D - Safety Precautions and Regulatory Information Safety Precautions Before using TalkSwitch, please review and ensure the following safety instructions are adhered to: 1. Read, Follow and Retain Instructions – all safety and operating instructions should be read, followed and retained for future reference before operating the equipment. 2.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 124 Important Notices FCC and IC Warnings This equipment complies with Part 15 and 68 of the Federal Communications Commission (FCC) rules in the United States. It also complies with regulations RSS210 and CS-03 of Industry Canada and Science Canada.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 125 FCC Part 68: Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee that the equipment will operate to the user’s satisfaction.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 126 Service Should you experience trouble with this telephone equipment, Model: CT-TS01, for repair or warranty information please contact your reseller. See Appendix E, “TalkSwitch One Year Limited Warranty”, for more information. If the equipment is causing harm to the telephone network, the Telephone Company may request that you disconnect the equipment until the problem is corrected.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 127 Appendix E - TalkSwitch One Year Warranty The Original end-user purchaser acknowledges that he or she has read the limited One-Year Warranty and Warranty Disclaimers and understands the same and agrees to be bound by its terms and conditions. Centrepoint Technologies Inc.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 128 DOC Compliance This digital apparatus does not exceed the Class B limits for radio noise emissions for digital apparatus as set out in the Radio Interference Regulations of the Canadian Department of Communications. The FCC Statement is located in Appendix D, “Safety Precautions and Regulatory Information”.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 129 To obtain Warranty service: 1. Contact your reseller and obtain a Warranty Return Authorization (WRA) number if required. If you purchased the product directly from Centrepoint Technologies, you can obtain this number by contacting the Technical Support department at Centrepoint Technologies (613) 725-2980. Please have your model and serial number available when you call. 2.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 131 Appendix F - Return Policy Products purchased from a reseller: Check with your reseller on the specific details regarding their return policy. Products purchased directly from Centrepoint Technologies: Contact Centrepoint Technologies for details regarding the return policy. For information regarding product servicing, please refer to the TalkSwitch One Year Limited Warranty.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 133 Appendix G - Specifications Extension Interface Loop range On hook voltage Off hook loop voltage source Off hook loop current Ringing voltage Ringing frequency Total supported ringing load Trunk type Connector type Interface impedance Dial tone level Signaling type Flash hook supported 0 to 600 ohms 35 volts 35 volts 27 to 40 mA 90 volts RMS 20 Hz - True Sine wave 5 REN Loop start RJ-11, 2 pin 600 ohms -2.4 dBm DTMF only Yes C.O.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 LAN interface Memory expansion 3:36 PM Page 134 Ethernet (10BaseT) 8, 16, 32, 64 MB TalkSwitch Memory Cards System Music input P.A. output Power source Power switch DTMF detectors Dial tone generators Ring detectors Power-failure pass through Dimensions Weight Approvals 134 TalkSwitch User Manual Phono jack (mono) Phono jack (mono) AC wall adapter 120VAC, 60Hz/16VAC 1.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 135 Appendix H - TalkSwitch and Power Interruptions TalkSwitch settings and configurations: In the event of a power failure, your TalkSwitch settings and configurations will not be lost. TalkSwitch’s feature settings (configuration) are stored in an EEPROM. An EEPROM is a form of non-volatile memory.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 137 Glossary * (Star/Asterisk Sign) The character on the bottom left of your touchtone telephone keypad. # (Pound Sign) The character on the bottom right of your touchtone telephone keypad. It is also commonly called the number sign. 3-Way Calling/Conference A service provided by telephone companies which allows you to connect parties on three different telephone lines together for one conversation.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 Centrex/Plexar Central Office Exchange Service. A type of PBX service offered by the telephone company on a ‘pay per service’ basis. All call switching occurs at a local telephone station instead of a company’s premises. 3:36 PM Page 138 systems, like TalkSwitch, are quite sophisticated and can handle all sorts of incoming and outgoing communications, including phone calls, faxes, and Internet messages.
TS manual 11th ED_CVA_v11_CD_Release.qxd sine waves, that can be heard by human ears. Digitize To translate into a digital form. For example, optical scanners digitize images by translating them into bit maps. It is also possible to digitize sound, video, and any type of movement. In all these cases, digitization is performed by sampling at discrete intervals. To digitize sound, for example, a device measures a sound wave’s amplitude many times per second.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 Intercom A dedicated voice service within a specified user environment. TalkSwitch offers intercom capabilities between its Local Extensions. Interface Something that connects two separate entities. A user interface is the part of a program that connects the computer with a human operator (user). 3:36 PM Page 140 LED Light Emitting Diode. An electronic device that lights up when electricity is passed through it.
TS manual 11th ED_CVA_v11_CD_Release.qxd Network 7/13/2004 Page 141 RJ-14 A group of two or more computer systems linked together. Registered Jacks 14 is a technical term for a telephone jack that looks similar to the standard RJ-11. However, the RJ-14 is usually used to connect ‘two line’ telephonic devices. It supports 4 conductors. PBX Private Branch Exchange. A PBX is a private telephone network used within an Enterprise. Access to telephone lines and services are controlled by the PBX.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 ple and flexible than the H.323 protocol. SIP uses the existing Internet and HTML structures to provide VoIP transmissions. In addition, SIP is more scalable, allowing applications to grow in scope without any concern for the existing architecture.
TS manual 11th ED_CVA_v11_CD_Release.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 145 Index # (Pound Sign) . . . . . . . . . . . . . . . .137 * (Star/Asterisk Sign) . . . . . . . . . . . .137 3-Way Calling . . . . . . . . . . . . . . . . . . 27 3-Way Calling wait time . . . . . . . . . .74 3-Way Calling/Conference . . . 116, 137 3-Way Conference Call . . . . . . . . . . 137 6' RJ-11 Telephone Cable . . . . . . . . . . 1 About TalkSwitch . . . . . . . . . . . . . . . .19 AC Power Adapter . . . . . . . . . . . . . . . .
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 Fax Information . . . . . . . . . . . . . . . . .30 Fax Machine . . . . . . . . . . . . . . . . . . . . .5 FCC . . . . . . . . . . . . . . . . . . . . . .124, 139 Firmware . . . . . . . . . . . . . . . . . . . . . .139 Flash button . . . . . . . . . . . . . . . . . . .139 Flash Lengths . . . . . . . . . . . . . . . . . . .73 Front Panel . . . . . . . . . . . . . . . . . . . . . .2 General mailboxes . . . . . . . . . . . . . . .91 Greeting options . . . .
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 147 Troubleshooting . . . . . . . . . . . . . . . . .73 Two-line Analog Telephone . . . . . . . . .5 Unscreened Transfer . . . . . . . . . . . . . .82 USB . . . . . . . . . . . . . . . . . . . . . .4, 6, 106 Use Same Line Connect . . . . . . . . . . .35 View Auto Attendant Memory Usage .50 Voice mailboxes . . . . . . . . . . . . . . . . .91 Voicemail (Call Answer) . . . . . . . . . .115 Voicemail Manager . . . . . . . . . . . . . . .
