TS-user manual 7th ED v3 Release.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page ii Copyright Information Centrepoint Technologies Inc, Copyright 2002. All Rights Reserved. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. Information in this user guide is subject to change without notice and does not represent any commitment on the part of Centrepoint Technologies Inc..
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page iii Table of Contents 1.0 Installing TalkSwitch 1.1 What's included with TalkSwitch 1.2 Front Panel Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 1.3 Back Panel Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 1.3.1 The TalkSwitch 24 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 1.3.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page iv 2.3.2 Voicemail 2.3.2.1 2.3.2.2 2.3.2.3 2.3.2.4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 .37 .38 .40 .41 2.3.3 Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . 2.3.3.1 Modes . . . . . . . . . . . . . . . . . . . . . 2.3.3.2 Auto Attendant . . . . . . . . . . . . . . . . 2.3.3.3 Telephone Lines . . . . . . . . . . . . . . . 2.3.3.4 Local Extensions - Call Cascade . .
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page v 3.4 Using the TalkSwitch Voicemail System . . . . . . . . . . . . . . . . . . . . . . . . . .85 3.4.1 Activating Voice mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . .85 3.4.2 Accessing a Voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . .86 3.5 Music-on-Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87 3.6 Mode Switching Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 1 1 Installing TalkSwitch 1.1 What's included with TalkSwitch The TalkSwitch products come shipped with the following items. 1. The TalkSwitch Unit 2. AC Power Adapter (Warning: never use any other Power Adapter other than the one provided with the TalkSwitch.) 3. 9 pin Serial Cable 4. 6' RJ-11 Telephone Cable - (2) 5. Software CD (This contains the configuration software and manual) 6. Quick Reference Cards - (Local Extension Use) 7.
TS-user manual 7th ED v3 Release.qxd 1.2 8/27/02 4:56 PM Page 2 Front Panel Descriptions TalkSwitch's front panel consists of a power button ("Power") and 5 LED lights that do more than let you know TalkSwitch is plugged in and turned on. What do the LED lights tell you? LED light: State Description Line 1 On Solid Pulsing Slowly Flickering Quick Pulse Line 1 is currently in use. The Line 1 caller is on hold. Line 1 is ringing. Line 1 is engaged by another device on the line.
TS-user manual 7th ED v3 Release.qxd 1.3 8/27/02 4:56 PM Page 3 Back Panel Descriptions Before connecting all your phones and lines to TalkSwitch, you may want to proceed with configuring the unit first. (See section 2.1) This will minimize the disruption time for your telephone lines while setting up the system. 1.3.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 4 SERIAL Attach the supplied serial cable (RS232) that connects TalkSwitch to your PC. If you use the serial port you cannot use the USB port simultaneously. POWER Plug the supplied AC Power Adapter in here. Rating: 16VAC 1.1 A output. Do not use any other power adapter as this may cause damage. By default, TalkSwitch is set to Serial connection. To activate USB connection, dial 91 from an extension then reset TalkSwitch.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 5 LAN PORT You can connect to an Ethernet hub using a Category 5 cable with RJ-45 connectors. This will support configuration across the LAN. If you have 2 or more TalkSwitch 48 units, you can ‘network’ them and they will function as a single system. There are 3 LEDs next to the LAN port. The top LED is on when a link has been established with any TalkSwitch or PC running TalkSwitch software.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 6 By default, TalkSwitch is set to Serial connection. To activate USB connection, dial 91 from an extension then reset TalkSwitch. To return to Serial connection, dial 90 and reset TalkSwitch. No commands are required to use the LAN connection. The ‘PF’ box in between E4 and L1/L2 represents power failure support. In the event of a power failure or loss of power to TalkSwitch, Extension 114 will be able to receive calls and make calls on Line 1.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 7 Option # 2 (Use it as two TalkSwitch extensions.) You could use your two-line telephone as two separate TalkSwitch extensions. Connect the telephone's Line 1 and Line 2 plug-ins to two separate extension jacks. Most two-line phones have separate plug-ins for two incoming telephone lines (Line 1 and Line 2). If your two-line telephone does not have separate plug-ins, you can use a "Line 1/Line 2" line splitter to separate the two lines.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 8 1.4.4 Connecting TalkSwitch to a PC There are four ways to connect TalkSwitch directly to your PC for configuration Serial, USB (Windows XP, 2000 excluded), Ethernet (LAN port), and remotely using a dial up modem. Serial: Use the provided serial cable (RS232) to connect TalkSwitch to an open COM port on your PC. USB: Use a USB cable to connect TalkSwitch to an available USB port on your PC or USB hub.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 9 When you run the TalkSwitch software, you will need to select ‘PC Connection’ to select Serial as the connection then select the COM port associated to this physical Serial port on your PC. Make sure you do not have any other communications programs running at the same time you want to use the TalkSwitch configuration software. These may include Palm Pilot, Hot Sync, TalkWorks, Digital Camera software.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 10 1.4.4.3 Connecting TalkSwitch to a LAN If you want to connect multiple TalkSwitch units to a LAN, please see section 1.5 To connect TalkSwitch to a LAN for configuration purposes, simply use a standard Category 5 cable with RJ45 connectors on either end. Once TalkSwitch is connected to the hub, the top LED will light only when a computer running the TalkSwitch software establishes a connection with TalkSwitch.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 11 Next, click connect and another screen will appear where you will need to enter the phone number for one of the lines connected to TalkSwitch. In order for the modem to establish a connection, an Auto Attendant needs to answer on the line you are dialing in on.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 12 1.4.4.5 Connecting to TalkSwitch from a local extension using a modem TalkSwitch can be configured locally using any PC with a modem connected to TalkSwitch and has the TalkSwitch software installed. Version 1.37 or higher of the software and version 2.37 or higher of the firmware support modem connectivity. Run the TalkSwitch software then click on ‘PC connection’.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM TalkSwitch (unit ID 1) Page 13 TalkSwitch (unit ID 2) Switch or Switched Hub Make sure a computer is connected to the phone system either via the LAN or directly from the computer to the TalkSwitch through the USB or Serial port. Option 2 - Connect to regular hub dedicated to TalkSwitch units If you don't have a switch we suggest you use a small hub on a dedicated LAN to network the TalkSwitch units.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 14 Option 3 - Connect 2 units together via an Ethernet cross-over cable. If you plan to network only two TalkSwitch units, it is possible to network them via a LAN crossover cable. Connect the two TalkSwitch units with a crossover cable. Make sure you are using a crossover cable and not a regular LAN cable - see diagram below for details on how to verify a crossover cable.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 15 1.5.2 Setting the Unit ID for the first time When units are shipped from the manufacturer, they are all programmed with Unit ID 1. If two or more units are placed on the same LAN and 2 or more have the same Unit ID number, then there will be a conflict. TalkSwitch identifies this conflict by flashing all the Line lights on the front panel of the units that have the conflict.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 16 The extensions and voice mailboxes affected by the new numbering system are listed in the following table.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 17 As an example, if 2 units are connected on a LAN, 4 calls can come into all four lines on one unit and be directed across the LAN to the other unit’s extensions or lines while 2 intercom calls can also cross the LAN. In the event that an inbound call cannot be directed across the LAN because all paths are blocked, TalkSwitch will handle the call according to the ‘Busy at extension’ Call Cascade option for the selected extension.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 19 2 Configuring TalkSwitch 2.1 Installing the TalkSwitch Configuration Software Insert the TalkSwitch CD into your CD drive. The Install program will automatically launch. If the software does not launch automatically, you can use Windows Explorer to explore your CD-ROM drive. Double-click the Setup.exe file then follow the instructions on the screen.
TS-user manual 7th ED v3 Release.qxd 2.2 8/27/02 4:56 PM Page 20 Control Center After installation is complete, double-click the TalkSwitch icon. Once the TalkSwitch software is open, the following screen will appear. This is the Control Center for the TalkSwitch software. PC Connection: Choosing PC Connection allows you to choose the correct COM port when connecting TalkSwitch to the PC. USB will appear as a COM port as well.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 21 About: Displays useful information including the TalkSwitch software, firmware and hardware version numbers. 2.3 Configuration From the Control Center choose Configure. The following screen will appear: 1 2 3 4 The configuration screen consists of 4 parts: 1. Menu Items 2. Configuration Navigation Controls what is displayed in the configuration window. 3. Configuration Window Displays configuration tabs. 4.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 22 Menu Items - File Retrieve settings: Retrieves settings from TalkSwitch connected to the PC. Open File... Opens existing configuration files from the PC. Default configuration files are included with the software. TalkSwitch also backs up to a file called “LastSavedConfig.dat” every time you save settings to TalkSwitch. Save to TalkSwitch Saves the current configuration to TalkSwitch. Save to file...
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 23 Voicemail Manager: Displays a dialog box giving you options to check the status of all voicemail, delete a mailbox password, and reset mailboxes (this resets the mailbox back to factory default and clears all messages and greetings). Menu Items - Help TalkSwitch Help: Opens the TalkSwitch Help file. You can search through the contents for useful information. Help is also accessible by pressing the ‘F1’ key while the Configuration is open.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 24 Call Back / Call Bridge Settings TalkSwitch’s Call Back and Call Bridge features are configured from this folder. Both of these features can reduce your company expenses by reducing long distance costs. Options In this folder, advanced settings are configured including troubleshooting issues and various operating options. Recommended for experienced users only. Configuration considerations when connecting multiple units to a LAN.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 25 Sections of the configuration that have multiple tabs for each unit: System Information Telephone Lines Local Extensions Remote Extensions Voicemail Local Ext. Voicemail Remote Ext. Voicemail General Voicemail Call Handling Telephone Lines Local Extensions Remote Extensions Call Back / Call Bridge Auto Call Back Options Audio Controls Important: Networked 2.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 26 2.3.1 System Information 2.3.1.1 Telephone Lines This section tells TalkSwitch about the telephone lines plugged into its back panel. Simply select a line and fill in the information. For each line there is a status message (“Line detected at initialization”) indicating if TalkSwitch detected a line plugged into the associated line port.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 27 Next, enter the 'Distinctive Ring' telephone number for each of the Distinctive Ring numbers associated to this line. Distinctive Ring 1 corresponds to any double ring pattern. Distinctive Ring 2 corresponds to any triple ring pattern. In the “Telephone company services” section: Select any of the Telephone Company Services that you currently have for each line.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 28 In the “Calibration” section: After you have configured the lines, it is recommended that you calibrate the lines. Completing this procedure optimizes your telephone line volume levels for the Call Bridge and Call Forwarding (with Remote Extensions) features. Note: Only lines that are detected can be calibrated. 2.3.1.2 Line Hunt Groups There are a total of 9 Line Hunt Groups for controlling outbound call line selections.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 29 First select a Line Hunt Group then name the group(s) if desired. Under Set Line Hunt Group, select the lines you wish to add to the Hunt Group from the left column 'Lines available', then click the '>>' button to move it to the right column 'Lines to hunt'. Repeat this process for the other Hunt Groups. Lines will be hunted in the order they are listed from top to bottom.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 30 If you have a dedicated fax line or a Distinctive Ring number for faxing associated to a line, please choose this ‘Fax number’ in the list. If you don’t have a line dedicated for inbound faxing, select ‘none’. If you do not see your fax number in the list, make sure you have activated the appropriate line or Distinctive Ring number in the Telephone Lines section under System Information.
TS-user manual 7th ED v3 Release.qxd Networked 8/27/02 4:56 PM Page 31 If you have 2 or more TalkSwitch units connected on a LAN, you will be able to select the tabs associated to each unit and see the extensions associated to that unit. If a TalkSwitch 48 unit has a Unit ID of 2, then the Local Extensions will be 121 to 128. The second digit for all Local and Remote extensions, Local, Remote and General voicemail represents the Unit ID of the associated TalkSwitch unit.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 32 2.3.1.5 Remote Extensions With TalkSwitch's Remote Extensions, you can have calls forwarded directly from your home/office to any phone number you choose. Your cell phone, pager or any out-of-office number becomes a 'Remote Extension' of your office system. You can have calls forwarded directly or screen callers. If you are unavailable or choose not to accept calls, they can be transferred back to your office (e.g.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 33 Last Name / First Name: Enter the first and last name of the person associated to the extension. The last name is required if the person is to be included in the ‘Dial by Name’ directory listing used at the Auto Attendant level. The person using that extension must also record their name for the directory. Instructions for recording the name are listed in the interface.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 34 2.3.1.6 Extension Ring Groups There are a total of 10 Extension Ring Groups available for your use. Ring Groups are extensions 300 to 309. By default, extension 300 is configured to ring all extensions. Different uses for Extension Ring Groups: Example 1: You are the president of a company and you don't want to handle calls from the general public, yet you want to be alerted when your important colleagues try to contact you.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 35 First select an Extension Ring Group (300-309) that you would like to configure and activate it. You will notice that a Ring Group must have extensions listed in the ‘Extensions to ring’ section to allow access to the other information on the tab. If desired, name the extension in the 'Ring Group name' space. Ring pattern: Choose how you want the phone(s) to ring for the Ring Group.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 36 2.3.1.7 Music-on-hold If you wish to have callers listen to music or advertising while they are on hold, you will need to enable Music-on-hold in this tab. Note: If you connect a music source to the Music jack and do not enable Music-onhold, the caller will hear both music and a beep sound when on hold.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 37 2.3.2 Voicemail This section deals with the internal voicemail system included with TalkSwitch. It allows you to activate Local, Remote and General mailboxes and change global settings to the voicemail system. For details on how to use voicemail, see section 3.4. 2.3.2.1 Local Extension Voicemail By default, all Local Extensions are activated with the associated voice mailbox.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 38 Pager Notification: Use Pager Notification if you want to be notified by pager when new messages arrive. Simply activate the feature then enter the pager phone number and the numeric message to be displayed on the pager. Dial notification phone number… These parameters control which Hunt Group is used for both the Remote Phone and Pager Notification calls.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 39 Remote Phone Notification: If you want to be notified at another location when new messages arrive, you can use Remote Phone Notification. Simply enter the phone number of the cell phone or location where you want to be notified. Notification Settings: Detailed instructions are provided for how you may want TalkSwitch to handle notification calls being considered successful or requiring another attempt.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 40 2.3.2.3 General Voicemail General Voicemail is similar in features to both Local and Remote Extension Voicemail. If you want to use this mailbox for informational purposes only and prevent callers from recording messages, then check the 'Play announcement only' box. Remote Phone Notification: If you want to be notified at another location when new messages arrive, you can use Remote Phone Notification.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 41 Dial notification phone number… These parameters control which Hunt Group is used for both the Remote Phone and Pager Notification calls. It also allows you to adjust the number of rings before it will abort the attempt then follow the parameters listed in the next section.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 42 the newest message and working back to the oldest messages. This setting is convenient since many people store several saved messages and don't want to skip through these messages every time they want to listen to newer messages. The 2nd control can be adjusted so that you can have the system page or call your remote phone for every new message received in voicemail or only the 1st new message received in voicemail.
TS-user manual 7th ED v3 Release.qxd 2.3.3 8/27/02 4:57 PM Page 43 Call Handling 2.3.3.1 Modes The use of Modes allows you to run different call handling configurations at different times. For example, you may want calls handled one way during business hours and another way for non-business hours. Modes can be switched either manually or automatically with the use of Automatic Mode Switching. Name the modes if desired.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 44 2.3.3.2 Auto Attendant The purpose of the Auto Attendant is to greet callers and instruct them as to which number(s) they should press on their telephone keypad to reach a particular extension, person, message, or department.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 45 The Auto Attendants can be recorded from any Local Extension or remotely using touch tone commands. Recording Auto Attendant messages using touch tone commands: Pick up any Local Extension or dial into TalkSwitch and at the Auto Attendant enter command mode by pressing . If you have the Administrator password enabled, you need to enter this password. Next, begin entering the proper touch tone commands listed on the next page.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 46 In the “At the Auto Attendant, perform the following actions:” section: For each Auto Attendant, you can configure how you want TalkSwitch to handle calls when a caller selects '0, 1, 2, 3, 4, 5', makes 'no selection' or if a 'fax call is detected'.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 47 After the Auto Attendant has finished playing and no selection has been made within x seconds: If no selection is detected at the specified Auto Attendant, TalkSwitch can route the call to any Local or Remote Extension, Ring Group, Voice mailbox, Auto Attendant, Announcement or simply hang up.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 48 Utilities for Auto Attendants: Record Instructions Selecting this button displays a dialog box showing the instructions on how to record and playback an Auto Attendant using a telephone. No adjustments are required for the recording volume as TalkSwitch automatically adjusts the recording volume for optimal recordings.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 49 View Auto Attendant Memory Usage Selecting this button displays the amount of time used by all of the Auto Attendants. This feature helps you keep track of memory usage as you may have unused Auto Attendant messages that can be deleted to free up more memory. 2.3.3.3 Telephone Lines This section deals with how TalkSwitch will handle incoming calls based on the incoming line and ring cadence (distinctive ring numbers). 2.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 50 First select a line to configure then the appropriate mode you want TalkSwitch to use these settings. If you entered the phone number in the Telephone Lines section under System Information, then the number will appear on the corresponding button. Play Auto Attendant: If you wish to have the Auto Attendant answer calls to give callers options, select the appropriate Auto Attendant and number of rings before the Auto Attendant answers .
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 51 The next section controls how the extensions will ring before the Auto Attendant answers the call. • If you have chosen the Auto Attendant to answer calls immediately, this section does not require configuration and will be greyed out. • If the Auto Attendant is set to answer after 1 or more rings, then you can configure when specific extensions will ring before the Auto Attendant answers.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 52 Even if a call is manually transferred to a Local Extension and that extension is busy, TalkSwitch will follow the Call Cascade options for that extension. For Local Extensions, there are 4 different 'Call Cascade' situations; Busy at extension, No answer at extension, Answer at extension(routing when a call is rejected) and Do not Disturb (when turned on at an extension).
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 53 3. Answered at ext. - routing options when this extension 'rejects' a screened call. Selecting 'play caller’s name first' will prompt callers, when they choose this extension at the Auto Attendant, to record their name.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 54 2.3.3.5 Remote Extensions - Call Cascade This section allows you to configure the incoming Call Cascade options for the Remote Extensions. The Call Cascade routing options are only engaged if the extension is chosen from the Auto Attendant or if a call is manually transferred to the extension. Once a call enters an extension’s Call Cascade sequence, the extension “owns” the call.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 55 2. No answer at ext. - routing options when this extension does not answer after a specified number of rings. Cascade options include forwarding calls to a Local Extension, Remote Extension, Extension Ring Group, built in Voicemail, Announcement or Auto Attendant, keep ringing or hang up.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 56 2.3.3.6 Extension Ring Groups - Call Cascade The following section configures the incoming call routing options for Ring Groups. The Call Cascade routing options are only engaged if the Ring Group has been chosen from the Auto Attendant or if a call has been manually transferred to the Ring Group. Once a call enters a Ring Group’s Call Cascade sequence, the Ring Group “owns” the call.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 57 3. Answer at ext. - routing options when any of the extensions in the Ring Group 'rejects' a screened call. Selecting 'play caller’s name first' will prompt callers (when they choose this Ring Group at the Auto Attendant) to record their name.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 58 Step 3: You can now access any TalkSwitch extension, voice mailbox or use Call Bridge to make calls around the globe just as if you were sitting in your own office. There are two ways to activate Call Back: 1. Auto Call Back - Auto Call Back is immediate and eliminates the initial long distance call charge required to activate Call Back.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 59 2.3.4.1 Auto Call Back There are 4 Auto Call Back numbers that can be configured. Choose an Auto Call Back to configure and then activate it. Number to call back: Enter the Call Back number. This phone number should be entered exactly as you would normally have to dial the number from this line (i.e. do not enter a Line Hunt Group in the dialing string).
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 60 Number used to trigger Auto Call Back: Select the line/phone number when out of the office that you will be dialing to trigger this Auto Call Back. TalkSwitch will initiate the Call Back using the same line you initially called. You can make configuration changes to this Auto Call Back by dialing into this phone number only.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 61 If you need to configure and/or record an Announced Message from a remote location and do not have the Auto Attendant set to answer this Call Back line, you can call your Call Back number and let it ring 15 times. A generic Auto Attendant will answer and you can configure Call Back by pressing 6. Allow Call Bridge: To allow Call Bridge after a Call Back has been accepted, check the Allow Call Bridge box.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 62 Number to call back: This phone number should be entered exactly as you would normally have to dial the number from this line (do not enter a Line Hunt Group in the dialing string). TalkSwitch will Call Back out on the same line the call originated. When you access Prompted Call Back from out of the office, you may change this number before initiating Prompted Call Back.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 63 Use Announced message: As was described in the Auto Call Back section, this option is recommended if the number TalkSwitch will be calling back corresponds to a hotel or a location where somebody else will be answering the call. The Announced message option allows you to record a message that will be played when the call is initially answered during a Call Back. For example, you may want to say "Please transfer this call to Bob in room 307".
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 64 2.3.4.3 Call Bridge Call Bridge is a useful feature for saving money while using Call Back or on it’s own to avoid inflated long distance rates such as with cell phones. How to use Call Bridge: 1. Call into TalkSwitch from any out-of-office telephone. 2. At the Auto Attendant message, dial the Hunt Group you know you have the account password for, (let’s say it’s 9 - the default) you will then be prompted for the account password. 3.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 65 2.3.5 Options 2.3.5.1 Administrator Password This tab allows you to set up the Administrator password for TalkSwitch. The Administrator password gives access to all configuration options. The password that is entered here will be used at configuration start-up and through DTMF configuration. Administrator password: To activate the use of an administrator password, enter a 4 to 8 digit password and then confirm the password.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 66 2.3.5.2 Audio Controls This section deals with the adjustment of volume and system gain controls. All the controls on this page update TalkSwitch in ‘real time’. This allows you to adjust levels during a conversation without having to first save the configuration to TalkSwitch.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 67 Line Bridge Amplification: This section deals with the volume of conversations when bridged across two lines. This includes calls forwarded to Remote Extensions, Conferenced calls, and Call Bridge. Before you use these features, we recommend that you first calibrate your lines.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 68 Transferring from a Home phone: You can transfer a call from a phone connected in parallel to one of the incoming TalkSwitch lines (Home phone) to a Local or Remote Extension, Extension Ring Group, an Announcement, or a Voice mailbox. This section allows you to choose which transfer prefix you would like to use to perform the action.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 69 Caller in queue reminder When a caller is in queue at an extension which is off-hook, a reminder tone is played at the extension to let them know they have a caller in their queue. This option allows you to turn off this function. Call Back ring return You can adjust the number of rings during a Call Back session before TalkSwitch disengages the Call Back (i.e. hangs up).
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 70 Internal clock setting: TalkSwitch can obtain time information from Caller ID for it’s internal clock. If you have indicated that you do have Caller ID on any of the lines, this option defaults to the active position. If it is de-activated, TalkSwitch can obtain it’s time information from the time and date set in the ‘Mode’ tab under Automatic Mode Switching.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 71 Audio output options: The following controls can be used for various reasons including demonstrating TalkSwitch and screening callers using Voicemail. By default the system is set to play only PA announcements through the PA output when 0 is dialed at a Local Extension.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 72 Flash Lengths Accepted Flash Length: These options control the allowable Flash length from a Local Extension that TalkSwitch will consider to be an intentional Flash. The range can be adjusted to accept anything from 50ms to 1 second. The default range for accepting a Flash signal at a Local Extension is between 200 ms and 800 ms. Most phones emit a 300 ms Flash signal when the ‘Flash’ or ‘Link’ button is pressed.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 73 Auto Attendant Adjustments: Since TalkSwitch allows callers to dial 100, 200 and 300 series extensions and also allows fall through options for the single digits 1, 2 and 3 at the Auto Attendant, there needs to be a time limit placed on how much longer after the first digit is pressed that TalkSwitch will wait for another digit before following the single digit option configured for that particular Auto Attendant.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 75 3 Using TalkSwitch 3.1 In the Office - Receiving Calls with or without the Auto Attendant 3.1.1 Receiving calls using the Auto Attendant If you don’t have a receptionist, then using the Auto Attendant will help you handle all your inbound calls and help improve your corporate image. Once it has been configured and its messages have been recorded, that's it! The Auto Attendant takes care of the rest.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 76 3.1.2 Receiving calls without the Auto Attendant If you choose not to use the Auto Attendant to answer calls, please note that the Call Cascade options for the Local Extensions will not be engaged. In order for any Call Cascade sequence to work, the Auto Attendant must first answer the call. For details on configuring TalkSwitch to ring specific extensions during inbound calls, see section 2.3.2.3.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 77 Call Pick Up/Call Grab: To intercept a call that is ringing on any other Local Extension before or after the Auto Attendant has engaged, pick up your handset and at the TalkSwitch internal dial tone, dial 9. This will route the call to your Local Extension. To "Grab"a call ringing specifically at another extension before or after the Auto Attendant has answered, dial 7 + the extension number (ie. 7112 to grab a call ringing at extension 112).
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 78 To announce calls before transferring (Screened Transfer) - Put the caller on hold and dial the appropriate extension number. If the person at the receiving extension answers and wishes to take the call, simply hang up or dial 'flash' ‘4’ to complete the transfer and get internal dialtone. The caller will immediately be taken off hold and connected with the receiving extension.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 79 If you have the External Paging option enabled on TalkSwitch, you may choose to announce over the P.A. system (by pressing 0) that there is a call parked in a specific Park Orbit for a co-worker. For example: "Bob, please pick up 501." - which tells Bob that he can retrieve the parked call from any extension by getting dial tone and pressing 501. The caller will now be connected to Bob at that extension.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 80 While the caller is on hold at your extension you will hear a ‘Call Waiting’ beep in your ear every 45 seconds. If you want to rotate through queued callers, dial ‘flash’ then ‘7’. The caller you are speaking to will be placed on hold, and the first caller in the queue will be retrieved. If you have multiple callers queued up, pressing ‘flash’ then ‘7’ will retrieve callers on a first in/first out basis.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 81 When using the telephone company's 3-Way Calling/Conference service you can conference by following the instructions below: 1. Establish a call with an outside party. 2. Place the outside caller on hold by pressing ‘flash’ twice and then dial the number of the other outside party you wish to conference with. 3. When the call is answered, you can establish the 3-way call at anytime by pressing ‘flash’ twice.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 82 If you transfer a call from a parallel connected phone and then hang up, the extension will ring the number of times selected for that extension. If the extension is not answered within the specified number of rings, the call will be handled according to that extension’s Call Cascade actions. When a phone in parallel with TalkSwitch is off-hook, you will notice that the corresponding line light will flicker to indicate the line is occupied.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 83 To change your modem's dial properties in Windows 95/98: 1. 'Double Click' on the 'My Computer' icon on your Windows screen. Then 'double click' on 'Control Panel', and finally 'Modems'. 2. When the 'Modems Properties' screen opens, click on the 'Dialing Properties' button. 3. In the section labeled 'To access an outside line, first Dial', enter the Dial out Access number (81-88, or 9) that you have chosen to use.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 84 3.3.2 Screening options for forwarded calls The screening options for Call Forwarding are configured using the Call Cascade’s 'Answer at ext.' options available in the 'Remote Extension' tab, see section 2.3.3.5 Forwarding calls with screening: When 'play accept/reject prompt' is configured in the 'Answer at ext.
TS-user manual 7th ED v3 Release.qxd 3.4 8/27/02 4:57 PM Page 85 Using the TalkSwitch Voicemail System Your TalkSwitch system comes with approximately 25 minutes of voicemail recording capacity shared with Auto Attendant greetings. On the TalkSwitch 48 models, this capacity can be increased with the addition of TalkSwitch memory cards. You can add another 1/2, 1, 2 or 4.5 more hours of storage. Contact your reseller to purchase memory cards.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 86 3.4.2 Accessing a Voice mailbox When a new message is left at a Local Extension mailbox, TalkSwitch will play stutter dial tone to that extension when the handset is picked up. It can also light up the message waiting light on a phone if it supports FSK Message Waiting Indicator.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 87 Change greeting options (press 2): This section allows you to record a new personal voicemail greeting. The default greeting is “The extension you have reached is unavailable at this time. Please leave a message after the tone”.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 88 If you ENABLE Music-on-Hold and do not have an audio device plugged into the back of TalkSwitch: 1. When callers are put on hold at an extension, TalkSwitch will not play its default on hold beeping tone. The caller will hear silence. 2. When the Auto Attendant answers a call and transfers the caller to an extension, the caller will hear a pre-recorded message saying "One moment please" and then hear silence.
TS-user manual 7th ED v3 Release.qxd 3.6 8/27/02 4:57 PM Page 89 Mode Switching Options Manual Mode Switching: You can use Telephone Keypad Commands at either a Local Extension or at the Auto Attendant to have TalkSwitch switch Modes. At Local Extension dialtone or at the Auto Attendant, dial to enter command mode, then enter a password if necessary.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 90 How to use Call Bridge: Dial into one of TalkSwitch's Lines (Main or Distinctive Ring). When the Auto Attendant answers, select a Hunt Group (81-88 or 9) or Same Line Connect (80). You will then be asked to supply your Account password to receive dial tone. If you are using Same Line Connect 80, and the line you are on supports the 3-Way Calling/Conference service, you will be prompted to enter the phone number.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 91 3.7.2 Using Call Back The Call Back feature allows you to initiate TalkSwitch to call you at a specified telephone number. This gives you access to any of the following: • Call Bridge • Local Extensions, Remote Extensions and Extension Ring Groups • Voicemail • Configuration settings Using Call Back involves '3' easy steps: 1. You call your TalkSwitch telephone number to activate Call Back. 2. You answer and accept the Call Back.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 92 Accepting the Call Back: There are two ways to accept a Call Back from TalkSwitch. 1. Call Back is normally accepted by answering the call and pressing , then if required, entering your password. This option is used when you have a direct line to your Call Back telephone number. 2.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 93 To identify the appropriate update file, you must first determine your TalkSwitch firmware and software version. You can find your TalkSwitch version numbers by selecting 'About' from the main splash screen or on the 'About' tab in the configuration. Write down the software and firmware version numbers and then go to the Centrepoint Technologies website at www.talkswitch.com/support.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 94 Highlight the newest firmware file, then click the "Open" button. The final stage of the update process will take approximately 5-15 minutes depending on how you are connected for the update, during which time the LED lights on TalkSwitch’s front panel will show diagnostic indicators for part of the update, then the Data light will flicker for the remaining portion of the update if the prompts need to be loaded.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 95 Step # 4 - Updating multiple units on a LAN Networked Several key steps should be followed if you want to successfully update multiple units that function on a LAN. 1. Disconnect all units from the LAN. 2. In order to avoid complications, we also recommend that you cease all function of the system (ie. disconnect the line cables). If you do the update during your off-peak hours, this will minimize disruptions to the company’s operations. 3.
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TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 99 Appendix A - Help & Troubleshooting If you are having problems with the configuration or operation of TalkSwitch, please check the Troubleshooting section starting on this page. If you don’t find the solution to your problem, next try checking the FAQ section located under the Support area at our website: www.talkswitch.com/support. If you cannot resolve your problem and require further assistance, you can do one of the following: 1.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 100 The first things you should check 1. Check that your telephone cables are connected to a wall jack at one end and TalkSwitch at the other. Ensure the devices you are using as TalkSwitch extensions (phones, faxes, etc.) are plugged into the extension jacks located on the back panel of TalkSwitch. (Do not plug your extensions directly into a wall jack.) 2. Check the Serial cable or USB connection between TalkSwitch and your PC. 3.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 101 Problems that may occur during Configuration Problem: I am not able to “Retrieve settings” from my TalkSwitch. • Make sure your TalkSwitch is turned on and plugged into a working power outlet. Then select "Retrieve settings", available under the File menu in the Configuration Software. • Make sure the serial or USB cable connecting TalkSwitch and your PC is securely attached to the serial ports.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 102 Problems that may occur while using TalkSwitch's features The Auto Attendant: Problem: The Auto Attendant does not play when calls come in. • Make sure you have recorded the Auto Attendant message. • Check your Call Handling settings for the 'Auto Attendant answers' number of rings. It may be that the number of rings after which the Auto Attendant is set to answer calls is set too high. • Check what mode TalkSwitch is currently running.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 103 Music-on-Hold: Problem: Callers hear music and 'ringing' when the Auto Attendant transfers their call to an extension. • You have an audio device plugged into TalkSwitch, but have not enabled (turned on) the Music-on-Hold feature found on the Auto Attendant tab in the Call Handling folder. Problem: Callers hear music and a beeping sound when put on hold at an extension.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 104 Problem: I can’t use my Conference / 3-Way Calling feature from the phone company. • You need to make sure you have checked the box indicating that you have 3Way Calling on the appropriate lines. This option is located on the Telephone Lines page in the ‘System Information’ folder of the configuration. Problem: Unable to place intercom calls from a Local Extension.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 105 Other Possible Local Extension Problems: Problem: I am unable to access TalkSwitch's Lines with a Local Extension. • Check your 'Direct Line Access' settings on the Local Extension page under 'System Information' of the Software Configuration. If a Local Extension has not been given 'Direct Access' to your telephone lines, you must dial (81-88 or 9) to access one of TalkSwitch's Lines.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 106 Problem: When I try to access voicemail, I hear a busy tone. Networked • Check your 'Direct Line Access' settings on the Local Extensions page under 'System Information' of the Software Configuration. If a Local Extension has been given 'Direct Access' to your telephone lines, you must first dial ‘Flash’ before dialing the mailbox. The same applies for dialing other extensions to initiate intercom calls.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 107 Example: You have 2 TalkSwitch units, 6 lines and 12 employees. The 6 lines have the Hunt/Rollover service from the phone company. Suggested setup: Plug the 4 highest traffic lines into unit 1. Also connect the 8 highest phone usage employee extensions to unit 1. Next, connect the remaining lines and extensions to unit 2. Make sure you leave the ‘Hunt lines on same unit first’ option enabled in the Line Hunt Group section of the software.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 109 Appendix B - Using TalkSwitch with Telephone Company Calling Services Many of the calling services offered by your local telephone company are compatible with and enhanced by TalkSwitch's capabilities. Caller ID (Call Display) - Displays the telephone number and name associated with an incoming call.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 110 3-Way Calling/Conference - The 3-Way Calling/Conference service allows you to add a third party to a call already in progress. The 3-Way Calling/Conference service enhances TalkSwitch's capabilities whether you have 1 or more telephone lines. Using only one telephone line with 3-Way Calling/Conference service , gives you access to TalkSwitch's Call Forwarding, Call Back and Call Bridge features.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 111 When would you use double flash? 1. If TalkSwitch is connected to any other system/service that uses 'Flash' to activate its features (e.g. a Key Telephone System, PBX, or telephone line with the Centrex service from your phone company). 2. If you are using any of your local telephone company services that are activated with 'Flash' (e.g. Call Waiting, 3-Way Calling/Conference, etc.).
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 113 Appendix C - Quick Commands and DTMF Functions These DTMF Quick Commands can be dialed from a Local Extension or an outside telephone at the Auto Attendant. To enter Command mode, dial at a Local Extension or at the Auto Attendant. If you are requested to enter a password, enter the Administrator password. Next, enter any command followed by the sign. Command Action 00 TalkSwitch tells you the Unit ID of the unit you are connected to.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 114 DTMF descriptions dialed from a Local Extension. DTMF Function performed Notes 1x1-1x8 Intercoms a Local Extension Direct dial from dialtone. x represents the Unit ID Networked 119 Reserved Direct dial from internal dialtone. 2x1-2x8 Dials a Remote Extension (associated with an external phone number). Direct dial from internal dialtone.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 115 DTMF Function performed Notes 5 Disconnects current caller and reconnects immediately to the last caller put on hold. Action performed after putting a caller on Hold and dialing an intended destination. 500-509 Call Parking Spaces - 10 in total for the entire system. Press 'flash' to place a call on hold, then assign a parking space 500-509. Parked Call Retrieval Direct dial 500-509 from dial tone to pick up a parked call.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 116 DTMF descriptions dialed at the Auto Attendant message Digit dialed Function performed 0 User Defined - Mapped to an Extension, Ring Group, Auto Attendant, Voice mailbox, Announcement or perform no action. 1x1-1x4 1x1-1x8 Dials Local Extensions The extensions are 1x1-1x4 for the TalkSwitch 24 and 1x1-1x8 for the TalkSwitch 48. x represents the Unit ID number. 2x1-2x8 Dials Remote Extensions associated with an external phone number.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 117 Appendix D - Safety Precautions and Regulatory Information Safety Precautions Before using TalkSwitch, please review and ensure the following safety instructions are adhered to: 1. Read, Follow and Retain Instructions - All safety and operating instructions should be read before operating the equipment, followed and retained for future reference. 2.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 118 Important Notices FCC and IC Warnings This equipment complies with Part 15 and 68 of the Federal Communications Commission (FCC) rules in the United States. It also complies with regulations RSS210 and CS-03 of Industry Canada and Science Canada.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 119 FCC Part 68: Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee that the equipment will operate to the user's satisfaction.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 120 Service Should you experience trouble with this telephone equipment, Model: CT-TS01, for repair or warranty information please contact your reseller. See Appendix E, “TalkSwitch One Year Limited Warranty”, for more information. If the equipment is causing harm to the telephone network, the Telephone Company may request that you disconnect the equipment until the problem is corrected.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 121 Appendix E - TalkSwitch One Year Warranty The Original end-user purchaser acknowledges that he or she has read the limited One-Year Warranty and Warranty Disclaimers and understands the same and agrees to be bound by its terms and conditions. Centrepoint Technologies Inc.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 122 DOC Compliance This digital apparatus does not exceed the Class B limits for radio noise emissions for digital apparatus as set out in the Radio Interference Regulations of the Canadian Department of Communications. The FCC Statement is located in Appendix D, “Safety Precautions and Regulatory Information”.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 123 To obtain Warranty service: 1. Contact your reseller and obtain a Warranty Return Authorization (WRA) number if required. If you purchased the product directly from Centrepoint Technologies, you can obtain this number by contacting the Technical Support department at Centrepoint Technologies (613) 725-2980. Please have your model and serial number available when you call. 2.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 125 Appendix F - Return Policy Products purchased from a reseller: Check with your reseller on the specific details regarding their return policy. Products purchased directly from Centrepoint Technologies: Contact Centrepoint Technologies for details regarding the return policy. For information regarding product servicing, please refer to the TalkSwitch One Year Limited Warranty.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 127 Appendix G - Specifications Extension Interface Loop range On hook voltage Off hook loop voltage source Off hook loop current Ringing voltage Ringing frequency Total supported ringing load Trunk type Connector type Interface impedance Dial tone level Signaling type Flash hook supported 0 to 600 ohms 35 volts 35 volts 23 to 40 mA 90 volts RMS 20 Hz - True Sine wave 5 REN Loop start RJ-11, 2 pin 600 ohms -2.4 dBm DTMF only Yes C.O.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 128 System Music input P.A. output Power source Power switch DTMF detectors Dial tone generators Ring detectors Power-failure pass through Dimensions Weight Approvals * Applies to TalkSwitch 48 models only. 128 TalkSwitch User Manual Phono jack (mono) Phono jack (mono) AC wall adapter 120VAC/16VAC 2.0A Push Button 4 / 8* @ -3dBm to -30dBm 1 2 / 4* Extension 4 connects to Line 1 (H) 51.6mm x (W) 203.2mm x (L) 213.4mm 0.675 kg / 0.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 129 Appendix H - TalkSwitch and Power Interruptions TalkSwitch settings and configurations: In the event of a power failure, your TalkSwitch settings and configurations will not be lost. TalkSwitch’s feature settings (configuration) are stored in an EEPROM. An EEPROM is a form of non-volatile memory.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 131 Glossary * (Star/Asterisk Sign) The character on the bottom left of your touchtone telephone keypad. # (Pound Sign) The character on the bottom right of your touchtone telephone keypad. It is also commonly called the number sign. 3-Way Calling/Conference A service provided by telephone companies which allows you to connect parties on three different telephone lines together for one conversation.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 132 Central Office Your local telephone company or public exchange network. Centrex/Plexar Central Office Exchange Service. A type of PBX service offered by the telephone company on a 'pay per service' basis. All call switching occurs at a local telephone station instead of a company's premises. CNG A 'chirping' tone emitted by fax modems and most fax machines to initiate contact with another fax machine/modem. CO Central Office.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Digit Any whole number from 0 to 9. The numbers on your telephone keypad can also be referred to as digits. Page 133 DSP Digital Signal Processing. Refers to manipulating analog information, such as sound or video that has been converted into a digital form. Digital Digital devices (phones, answering machines, etc.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 134 Firmware Firmware is a combination of software and hardware. More precisely, it is software (programs or data) that has been written onto hardware (micro-chips). Micro-chips (ROMs, PROMs and EPROMs) that have data or programs recorded on them are called firmware. Flash button A button on your telephone.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Keypad (Telephone) The push buttons on a telephone. Key Telephone System With Key Telephone Systems, access to telephone lines and calling features is controlled internally within each telephone unit. Users can gain direct access to telephone lines, etc. by pressing a key (or button) on their telephone. LED Light Emitting Diode. An electronic device that lights up when electricity is passed through it.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 136 Phone Load See Ringing Equivalency. Prompt Recorded instructions delivered by voice processing units. TalkSwitch provides prompts for you when using such features as Call Back, Call Bridge and Selective Call Forward. Prompts are also provided when configuring TalkSwitch using a telephone Keypad and for callers being put 'on hold'. Registered Jacks Telephone and data plugs registered with the FCC.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM TAPI Abbreviation of Telephony Application Programming Interface, TAPI, introduced in 1993 as the result of joint development by Microsoft and Intel, is a standard for applications connecting a PC running Windows to telephone services. TAPI defines standards for simple call control and for manipulating call content.
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TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Menu Items, 21, 22 File, 22 Help, 23 Setup, 22 Utilities, 22 Miscellaneous, 68 Mode switching, 43, 89, 135 Modes, 43, 89, 135 Monitor, 20, 135 Music, 3, 4 Music-on-hold, 36, 87 Networked, 12, 15-21, 22, 25 Networking Talkswitch, 12 No answer at ext.
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