Owner’s Instruction Manual TalkSwitch TS-100 Multi-Feature Telephone
PLEASE READ THIS MANUAL BEFORE INSTALLING OR USING YOUR NEW TELEPHONE EQUIPMENT.
Table of Contents Telephone Part Identification .................................................. iii Telephone Display Iddentification .......................................... iv Important Safety Instructions .................................................... v Telephone Usage .......................................................................... 1 Telephone Features .................................................................... 4 Using The Telephone With TalkSwitch .........................
Telephone Part Identification 7 9 10 11 12 13 8 14 15 16 17 18 27 1 28 2 19 3 20 21 22 23 24 25 4 5 29 30 31 6 26 32 33 34 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 35 36 37 Handset Hook Store Button Volume Button Mute Button Memory Dial Button Handset Cord Jack Line Cord Jack Data Cord Jack Hook Switch Delete Button Review Up/Down Buttons LCD Display Menu Button Green Message / Extension In Use LED Red New Call LED Dial Button PBX 24/90V Message LED Multi-Angle Display Hold/Flash
Telephone Display Identification 1 2 3 4 5 7 1 & 2 6 8 7 9 1 2 3 4 5 6 7 8 9 iv Extension In Use icon. This icon displays, along with the MESSAGE LED whenever any phone is using the phone line. Voice Mail Message Waiting. When using Central Office or TalkSwitch Voice Mail, this icon displays and the MESSAGE LED illuminates when a new message is waiting.
Important Safety Instructions Always follow basic safety precautions when using your telephone equipment to reduce the risk of fire, electrical shock, and injury. 1. Read and understand all instructions in the Owner’s Instruction Manual. 2. Read all warnings and follow all instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Use a damp cloth for cleaning. Do not use liquid or aerosol cleaners. 4. Do not use the telephone near water.
Telephone Usage INSTALLATION 1. Connect the adapter. Plug the large part of the adapter into the wall outlet and the adapter tip to the jack at the rear side of unit. (Use only 9V DC. 200mA, center positive Class 2 adapter.) 2. Connect the telephone line cord. a. To connect to TalkSwitch • Use the new line cord to connect the LINE jack of your new caller ID phone to the modular wall jack associated with your TalkSwitch extension. b. To connect to a phone line.
Telephone Usage 4. Replace and secure the directory cover by placing the directory cover on and moving the holding clip down. Warning: Setting this switch in a position other than OFF can cause this phone to function incorrectly. When enabled, this feature is for certain PBX systems, and not meant for direct Central Office (CO) interface. If connecting to TalkSwitch or CO telephone lines, make sure this switch is set to OFF. WALL MOUNT INSTRUCTIONS 1.
Telephone Usage FACTORY PRESETS The following table shows you the factory settings for your unit: Display Setting Language LCD Contrast Area Code LDS Code Access Code English 3 no setting 1 - <- No Hunt Group selected Note: After you have set up the unit completely for the first time, use the MENU button to review or reprogram the Language, Contrast, Area Code, LDS Code or Access Code. SETUP After the adapter is connected, the display will show as indicated below for setting 1.
Telephone Features PULSE AND TONE DIALING 1. If your telephone line accepts a touch-tone dialing, set the PULSE/TONE switch to the Tone position. In order for the phone to function properly with TalkSwitch, this switch must be set to Tone. If your telephone line requires a rotary (pulse) dialing, set the PULSE/TONE switch to the Pulse position. Note: In order for the Caller ID callback to work (see Using the Caller ID Function), you must set the PULSE/TONE switch to the Tone position.
Telephone Features DURATION COUNTER A built-in counter will start counting from your reference 6 seconds after you lift the handset or 6 seconds after you dial a telephone number. MUTE BUTTON Press MUTE to speak without the person on the phone hearing your conversation. The MUTE Indicator will light up and remain lighted until you resume your conversation. To resume your conversation, press MUTE. The MUTE indicator will go out and your call can continue. AUTOMATIC MEMORY To Store A Number In Memory: 1.
Telephone Features REDIAL BUTTON 1. If the number you dialed is busy, or you want to call the last number dialed again, lift the handset, or press and release the hookswitch for a new dial tone. 2. Press REDIAL. The number will appear on the display window. 3. The last number called (31 digits maximum) will automatically be redialed.
Telephone Features HEADSET COMPATIBLE This telephone will accept a 2.5mm cell phone-style headset or an RJ-type headset. To enable headset mode, move the switch on the right side of the phone (see Page 7 for switch location) to the ON position. The SPEAKERPHONE button is used to connect or disconnect from a call. Note: With the headset switch turned to the ON position, the speakerphone feature will be disabled. DATA PORT This is a connection which is in parallel with the telephone line.
Using The Telephone With TalkSwitch The TS-100 Phone is designed to work specifically with the complete line of TalkSwitch Phone Systems. You may skip this section if you are not using a TalkSwitch in conjunction with this phone. Place a caller on hold hold /flash The caller hears music-on-hold and is waiting for you to either transfer the call, or pick it back up Take a caller off hold hold /flash You are now re-connected with the caller. Transfer a caller Example transfer call to extension 114.
Using The Telephone With TalkSwitch Cancel a Transfer? cancel transfer You are now connected with the caller, and any transfer you attempted has been aborted. Make a Conference Call 3 Local Extensions 1. Establish a call with a local extension. hold /flash 2. Place local extension on hold. 3. Call the second local extension. 4. Connect the three extensions. conf. 2 Outside / 1 Local Caller 1. Establish a call with an outside party. 2. Place the outside party on hold. hold /flash 3.
Customizing the Telephone For Talkswitch Your TalkSwitch phone has all features automatically programmed for you, however there are a few modifications you may like to do to customize the phone for your use. Voicemail You will need to program the voicemail button for your own voice mailbox. As each person's mail box number is different this feature cannot be pre-programmed. Follow these steps … 1. Determine your voice mailbox number.
Caller ID Features MESSAGE LIGHT An indicator marked NEW CALL will light up to let you know when there are new calls received. If you have a TalkSwitch voice mailbox associated to the local extension where this phone is connected, another indicator marked MESSAGE will flash to alert you of new messages. Dial ‘ * * + your extension number’ to access messages. If Direct Line Access is enabled, you will need to press HOLD/FLASH first. The MESSAGE indicator also monitors the unit’s situation.
Caller ID Features RECEIVING CALLS 1. When the telephone is not in use and a new call is received, the display will show the NEW symbol, the phone number, the caller s name, and time and date of the call for 20 seconds. The RPT (repeat) symbol will appear if the call has come in more than once. REPEAT SYMBOL AM 8:59 8/24 CALL# NEW 06 RPT 765-555-1234 NEW SYMBOL JOHN SMITH AM 8:59 8/24 CALL# NEW 05 TOTAL CALLS 06 2.
Caller ID Features DELETING CALLS 1. To delete an individual call: When reviewing calls, you can delete an individual call by pressing the DELETE button once. The display will be erased line by line and the rest of the records will be renumbered. AM 8:59 8/24 CALL# NEW 06 RPT 765-555-1234 JOHN SMITH 2. To delete all calls: When reviewing calls, you can delete all calls by pressing and holding DELETE for more than 3 seconds. Then [DELETE ALL]’ will appear.
Caller ID Features OPTIONS BUTTON The OPTIONS button allows you to change the format of the displayed number The available format follows: 7-digit 7-digit telephone number. 10-digit 3-digit area code + 7-digit telephone number. 11-digit long distance code 1 + 3-digit area code + 7digit telephone number. If a local call, and its 7-digit number is displayed: • Pressing OPTIONS once will change it to a 10-digit format (your area code + 7-digit number).
Caller ID Features MESSAGE ERROR • The display indicates [-ERROR-]” if your unit receives a call that has an error in the transmission or reception. PM 8:59 8/24 CALL# 08 - ERROR - NO DATA SENT • [-NO DATA SENT-] will be displayed if there is no caller ID (CID) number sent from the telephone company while ringing.
Telephone Service Problems If you have any problems with your telephone equipment service, determine if the problem is with your unit or the telephone company lines. BEFORE CALLING THE TELEPHONE COMPANY, be aware that they may charge you for a service call if the problem is caused by your telephone equipment. Maintenance Information Treat your telephone equipment with care for trouble-free performance. Avoid dropping the handset. Carefully place the handset on-hook after use.
Troubleshooting PHONE DOES NOT RING 1. OFF/LOW/HI ringer switch is set to OFF position 2. Line cord is disconnected at telephone outlet or at telephone end. 3. Phone is OFF HOOK. Make certain the hookswitch is depressed when the handset is in the cradle. 4. SPEAKERPHONE indicator is on. Turn off speakerphone. NO DIAL TONE • Wire is disconnected at telephone jack or at wall jack. Test the telephone in a different wall jack. If it works, the first jack may be defective.
FCC Information Part 68 is a Federal regulation which requires equipment to be tested and registered with the FCC prior to its connection to the network. This equipment complies with Part 68 of FCC rules. On the bottom of the telephone is a label that contains, among other information, the FCC Registration Number and the Ringer Equivalence Number (REN) for this equipment. You must, upon request, provide this information to your telephone company.
Limited Warranty Centrepoint Technologies warrants this phone against defects in material and workmanship for a period of one (1) year from the date of original purchase. This warranty is in lieu of all other express warranties. During the warranty period, Centrepoint Technologies agrees to repair or, at its option, replace the defective product, or any part of it without charge for parts or labor. This is your exclusive remedy.
1545 Carling Ave., Suite 510, Ottawa, ON, K1Z 8P9 www.TalkSwitch.
