5040 User Guide Flatbed Printer STOP 1 2 SET UP T EJEC USER
TRADEMARK ACKNOWLEDGEMENTS • Centronics is a trademark of Centronics Data Computer Corporation. • PCL and PCL6 are trademarks of Hewlett-Packard Company. • IBM and IBM PC are trademarks of International Business Machines Corporation. • Apple, AppleTalk, TrueType, Laser Writer and Macintosh are trade-marks of Apple Computer, Inc. • Microsoft, Windows, Windows 9x, Windows 2000, Windows NT and MS-DOS are registered trademarks of Microsoft Corporation. • PostScript is a trademark of Adobe Systems Inc.
User guide Table of contents Table of contents Introduction 1 2 Printer features Interfaces Emulations 1 1 1 Symbols used 1 About this manual 2 Printer at a glance 3 View from the front 3 View with cover opened 3 View from the rear 4 Installation 5 Unpacking the printer 5 Placing your printer 6 Checking the printer voltage 8 Connecting the printer 8 Switching on the printer 3 1 Printer drivers and firmware 10 11 Printer drivers Installing a printer driver in Windows 95/98 I
User guide Table of contents 4 5 6 7 8 Control panel 17 Display, indicators and keys 18 Status indicators Status indicator variations Ready indicator (STOP LED) Paper indicator (EJECT LED) User 1 and User 2 indicators 19 19 20 21 21 Key functions during operation STOP key EJECT key USER key 22 22 22 23 Key functions when powering on STOP key EJECT key User key 24 24 24 25 Key functions in menu mode USER key EJECT key STOP key 26 26 26 26 Print media 27 Inserting a document 27 Insertin
User guide Table of contents 9 Menu configurations (User 1/User 2) 46 Menu handling Key functions USER key EJECT key STOP key Setting parameters (principle) Terminating menu mode Selecting the LC display language 47 47 47 47 48 49 50 51 Printing out the status page Power on + EJECT key Print out status page in menu mode Status page (example) 53 53 54 56 Menu parameters 57 Test function Hex Dump Activating Hex Dump Exiting the test mode Test printout Hex Dump (Example) 63 63 63 64 64 Troubleshoo
User guide Table of contents Overrun Error (Serial I/F) Cover Open Error Cover Open Error Warnings Data in Buffer Remove Paper 72 72 72 73 73 73 Clearing paper jams 74 10 Care and maintenance 77 A B Cleaning the housing 77 Cleaning the interior 77 Cleaning the MSR-H magnetic stripe 78 Transport of the printer Preparations for transport Shipping the printer 80 80 80 Specifications 81 Printer specifications 81 Paper specifications 85 Interface specifications 87 Character sets 89 OC
User guide Table of contents Code page 855 Code page 857 Code page 866 Code page 869 Code page USSR Gost Code page 864 Code page 437G Code page 920 Code page 858 Code page 923 C D 97 97 98 98 99 99 100 100 101 101 ISO code pages ISO 8859-2 ISO 8859-5 ISO 8859-7 ISO 8859-8 102 102 102 103 103 Available code pages and fonts 104 Emulations 107 Escape sequences What are escape sequences? Control codes How are escape sequences used? 107 108 108 108 List of available control codes PR2 mode PR50 mode
User guide Table of contents E Serial interface RS232C Connector assignment Serial attachment characteristics Data rates Supported protocols Data Transfer Parity Handshaking Ready/Busy XON/XOFF Configuring the serial interface of the PC DOS mode Windows 95/98/ME Windows 2000/XP 126 126 127 127 127 127 127 128 128 128 129 129 129 129 USB interface 130 Consumables and accessories 131 Consumables 131 Accessories 131 VI
User guide Introduction Introduction Printer features This printer is a document printer for printing manually inserted documents as well as passbooks (vertical and horizontal fold passbooks). Manual insertion of the documents is supported by an automatic document alignment. The printer has a high processing speed and compact design. The 24needle print head guarantees an excellent print quality.
Introduction About this manual User guide The user guide contains a detailed description of the printer, its characteristic features and additional information. ` Chapter 1 Printer at a glance lists all the parts of the printer. ` Chapter 2 Installation contains start-up instructions and points to note. ` Chapter 3 Printer drivers and firmware provides instructions for installing the printer driver. ` Chapter 4 Control panel explains how to control printer operations.
User guide 1 Printer at a glance Printer at a glance View from the front Cover Power switch (On/Off) Control panel Paper tray View with cover opened Ribbon cassette Release lever Print head 3
Printer at a glance User guide View from the rear Power inlet 1st Serial interface Parallel interface 4 USB interface 2nd Serial interface
User guide 2 Installation Installation Unpacking the printer Place your packaged printer on a solid base. Make sure that the “Up” symbols point in the correct direction. Open the packaging, lift the printer out of the cardboard box and remove the re-maining packaging material. Check the printer for any visible transport damage and missing items.
Installation User guide Placing your printer Place the printer on a solid, flat, surface, ensuring that the printer is positioned in such a way that it can not topple, and that there is easy access to the control panel and paper input devices. Also ensure that there is sufficient space for the printed output. min. 1 cm min. 1 cm min. 2 cm min.
User guide Installation When selecting the printer location, observe the following additional instructions: STOP Never place the printer in the vicinity of inflammable gas or explosive substances. ` Protect the printer from shock, impact and vibration. ` Be sure to connect the printer to a socket with the correct mains voltage. ` Do not expose the printer to direct sunlight. If you cannot avoid placing the printer near a window, protect it from the sunlight with a curtain.
Installation User guide Checking the printer voltage Make sure that the device has been set to the correct voltage (e.g. 230 V in Europe, 120 V in the USA). To do this, check the type plate above the power inlet at the back of the printer. Contact your dealer if the setting is incorrect. STOP Never switch on the printer if the voltage setting is incorrect, since this may result in severe damage. Type plate Connecting the printer Connect the power cable to the power inlet of the printer.
User guide Installation Make sure that the printer and the computer are switched off and connect the data cable between the printer and the computer, in this example a 36-pin centronics parallel cable.
Switching on the printer Before switching the printer on, make sure that it is connected correctly and that you have followed all the safety and installation instructions (see section Placing your printer, page 6). Press the power which is located at the front bottom right of the printer switch for switching on the printer. The printer initializes. 1 ONLINE NO PAPER 2 USER SET UP EJECT STOP When the initialization is completed, the Ready indicator and the USER 1 indicator lights up.
User guide 3 Printer drivers and firmware Printer drivers and firmware Printer drivers You need to install a printer driver so that the printer can process the data from your application programs. An original driver offers the best conditions for optimal printing results. All available printer drivers can be found on the CD-ROM enclosed with the printer, as well as on our Internet site, from which you can also download updated versions as necessary.
Printer drivers and firmware User guide 11. Select the port to which your printer is connected, then click on Next. 12. If required, edit the name of the default printer and specify whether you wish to use the printer as a default printer by clicking on the relevant option. Then click on Next. 13. Specify whether you wish to print out a test page by selecting the relevant option and click on Finish. The printer driver will now be installed.
User guide Printer drivers and firmware 11. Select the printer type. Click on OK, then on Next. 12. If required, edit the name of the default printer and specify whether you wish to use the printer as a default printer by clicking on the relevant option. Then click on Next. 13. If you are using the printer as a network printer, you have the option of sharing it with other network users. In this case you must enter an access name which will be displayed to the other network users. Then click on Next.
Printer drivers and firmware Form settings (Windows 2000/NT 4.0/XP) User guide In contrast to Windows versions 95/98/ME, in which forms are defined in the printer driver itself, Windows versions 2000/NT 4.0/XP have a central facility for managing form properties and assign one paper feed only. If you want to set up a form not included in the Windows default settings, proceed as follows. You will need Administrator rights to define new forms. 1. Click on the Start button in the Windows taskbar. 2.
User guide Loading firmware Printer drivers and firmware The most current version of the firmware can be downloaded from our Internet site. Make sure that the download consists of the following files: ` Standard Model PB Flash V1.00.exe: the memory writer (flash) ` BL_XXXX.IPL: Bootblock of the printer ` FWXXXX.mfw: Main firmware of the printer ` PBCGXXXX.BIN: Character generator (EU/US) Interface You can use the serial, the parallel or the USB interface to download the firmware to the printer.
Printer drivers and firmware Downloading firmware to the printer User guide To load new firmware to the printer, proceed as follows. 1. Browse to the folder where the firmware files are stored. 2. Double-click the Standard Model PB Flash V1.00.exe file. 3. On the Memory Writer screen select the interface (in our example serial port). 4. Make sure that the settings for port, baudrate, parity bit and stop bit are correct. 5. Select MAIN FIRMWARE from Download Type. 6.
User guide 4 Control panel Control panel The control panel keys are used for controlling your work with the printer. The control panel is located on the front right side of your printer and consists of a two-line LC display with 2 x 16 digits, three keys for controlling the printer functions and four LED indicators displaying the status of the printer. The functions of the keys depend on the printer’s current mode (status). There are three basic modes.
Control panel User guide Display, indicators and keys 1 2 3 4 5 1 ONLINE NO PAPER 2 USER EJECT STOP SET UP 8 18 7 6 1. LCD display: Displays the internal printer status, operating instructions and error messages. 2. User 1 LED: Lights up if User 1 is active (see below). 3. User 2 LED: Lights up if User 2 is active (see below). 4. Paper LED: Displays if paper is inserted or not; on = paper is inserted, off = no paper inserted, blinking = indicates that data are sent to the printer.
User guide Control panel Status indicators Status indicator variations The following section describes which functions the various statuses of the indicators on the control panel have when the printer is switched on.
Control panel User guide Ready indicator (STOP LED) Ready indicator (STOP LED) does not light up: 1 ` The printer is in the stop status (Offline) and disabled for receiving data from the system. 2 USER EJECT STOP SET UP Ready indicator (STOP LED) lights up: 1 ` The printer is switched on and in the online status. It is ready to re- ceive data from the system. 2 USER EJECT STOP SET UP Ready (STOP LED) and Paper indicators (EJECT LED) blink: 1 ` The printer is not ready.
User guide Control panel Paper indicator (EJECT LED) Paper indicator (EJECT LED) does not light up: 1 ` No paper is inserted in the printer. 2 USER EJECT STOP SET UP Paper indicator (EJECT LED) lights up: 1 ` Paper is inserted in the printer. 2 USER EJECT STOP SET UP Paper indicator (EJECT LED) blinks: 1 ` Paper required: The system has transferred data to the printer but 2 USER EJECT STOP there is no document or passbook inserted into the document support.
Control panel User guide Key functions during operation STOP key STOP When the Ready indicator lights up, you can switch the printer from online to offline by pressing the STOP key. The printer can receive data. STOP When the Ready indicator is off, you can switch the printer from offline to online by pressing the STOP key. The printer cannot receive data.
User guide Control panel USER key When there is data in the printer and the Ready indicator is off (Offline status), you can delete the data in the printer by pressing the USER key. Any inserted document is ejected and user changes (User 1 to User 2 or User 2 to User 1).
Control panel User guide Key functions when powering on STOP key 1 2 USER EJECT SET UP STOP By pressing the ON/OFF key and the STOP key at the same time, you will activate the “Hex dump”. Keep the STOP key pressed until Hex Dump NO PAPER appears on the LCD display. Refer to the section Hex Dump, page 63, for a description of how to activate/deactivate and perform the test printout.
User guide Control panel User key By pressing the ON/OFF key and the USER key at the same time, you will enter the menu mode. Keep the USER key pressed until MENU USER appears on the LCD display. 1 2 USER SET UP EJECT STOP Refer to the section Menu parameters, page 57, for further details on the menu mode.
Control panel User guide Key functions in menu mode After entering the menu mode the keys of the control panel have the following functions. USER key Use the USER key to return to the previous parameter group or parameter on the same menu level. 1 MENU USER 2 USER EJECT STOP SET UP It is also used to change parameter settings. For further details refer to the section Menu handling, page 47. EJECT key Use the EJECT key to select the next parameter group or parameter on the same menu level.
User guide 5 Print media Print media Inserting a document Before inserting a document make sure that the printer is switched on and the the message ONLINE NO PAPER is displayed in the LCD (see Switching on the printer, page 10). Insert the document in such a way that the right paper edge is positioned inside the area between the left side of the symbol and the right edge of the document support, so that the document alignment can grasp it securely.
Print media Inserting a passbook User guide Before processing a new vertical-fold or horizontal-fold passbook, you should eliminate the stiffness of the fold by proceeding as follows. Open the passbook on the page that you want to print. Bend the fold backwards extremely hard. Stroke along the fold of the passbook with both thumbs and index fingers and slightly bent the passbook outwards. If you want to print a new passbook, repeat this procedure several times.
User guide Print media The bulge of the opened passbook should be as flat as possible to avoid malfunctions when the passbook is drawn into the printer. Place the passbook on the right-hand side of the document support with the page to be printed facing up. Press the fold down while you push the passbook into the document chute towards the stop. Keep pushing it in until it is automatically pulled into the correct print position.
Print media User guide When the passbook is printed, it is automatically transported out of the printer and released for removal. If the passbook will not be transported automatically out of the printer you can eject it by pressing the EJECT key. The message ONLINE NO PAPER appears on the LCD again.
User guide Print media Removing media If you want to remove an inserted media (cut sheet or passbook) press the EJECT key. The media is transported out of the document chute and in the LCD display appears the message: You can now remove the media from the paper tray. 1 REMOVE PAPER 2 USER EJECT STOP SET UP If a paper jam occurs please refer to the section Clearing paper jams, page 74.
User guide 6 Changing the ribbon cassette Changing the ribbon cassette Make sure that the printer is switched off before replacing the ribbon cassette. STOP The print head may be hot if the printer has been printing for a long time. Wait until it cools down and you are no longer in danger of being burnt. Removing the ribbon cassette Open the cover by grasping it at the right and left-hand side and swing it upward until it clicks into position.
Changing the ribbon cassette User guide Press the green release lever for the printing mechanism. This swings the printing mechanism backwards. Remove the colored ribbon guide from the print head by pulling it downwards. Raise the front end of the ribbon cassette on both sides. Take the ribbon cassette out of the printer. Ensure proper disposal of used ribbon cassettes in accordance with the applicable national laws and regulations.
User guide Inserting the ribbon cassette Changing the ribbon cassette Take the new ribbon cassette from the packaging and lift the ribbon guide from the cassette. Remove the transportation lock which fixes the ribbon guide to the cassette. Insert the new ribbon cassette by hooking it into the rear slots of its mountings first. Push the front of the cassette into its mounting so that it clicks into position.
Changing the ribbon cassette User guide Pull the ribbon guide under the print head. Tighten the ribbon by turning the tension gear in the direction of the arrow (see image below). Press the ribbon guide onto the print head from underneath until you hear it click into place. Check if the ribbon is transported correctly by turning the tension gear in the direction of the arrow.
User guide Changing the ribbon cassette Close the main frame by pressing the colored section in the middle of the frame as shown and ensure both left and right hand sides of the frames are fully latched. Close the cover. The printer is now ready to operate and to be switched on again. We recommend to check the printer's operation after replacing the ribbon cassette by performing a printout of the parameter settings (see section Printing out the status page, page 53).
User guide 7 Replacing the print head Replacing the print head As the print head has a very long lifetime, it is under normal circumstances hardly ever necessary to replace it. STOP Always take care not to print over the edge or on a fold or perforation, as this can damage the needles of the print head. Damage of the needles will lead to a bad print image. Should the print head be defective, you can replace it. Proceed as described below.
Replacing the print head User guide Press the green release lever for the printing mechanism. This swings the printing mechanism backwards. STOP If the printer has been printing for a long time, the print head can be hot. Wait until it has cooled down so that you are no longer in danger of being burnt. Push the print head to center position to make enough room to remove the ribbon guide from the print head. Remove the colored ribbon guide from the print head by pulling it downwards.
User guide Replacing the print head Remove the two screws A from the print head. Unlock the connectors of the two flexible cables B and disconnect the two flexible cables from the print head. B A Now you can remove the print head from its mounting by pulling it forward. Ensure proper disposal of the print head in accordance with the applicable national laws and regulations.
Replacing the print head User guide Inserting new print head Push the print head straight down into the mounting. Set the print head onto the center of area A. A Fasten the two screws A. Connect the flexible cables B to each connector and lock the connectors.
User guide Replacing the print head Pull the ribbon guide under the print head. Tighten the ribbon by turning the tension gear in the direction of the arrow (see image below). Press the ribbon guide onto the print head from underneath until you hear it click into place. Check if the ribbon is transported correctly by turning the tension gear in the direction of the arrow.
Replacing the print head User guide Close the main frame by pressing the colored section in the middle of the frame as shown and ensure both left and right hand sides of the frames are fully latched. Close the cover. The printer is now ready to operate and to be switched on again. We recommend to check the printer's operation after replacing the ribbon cassette by performing a printout of the parameter settings (see section Printing out the status page, page 53).
User guide 8 Menu Menu Programming via the control panel Apart from being able to control your printer via the applications software you use, you can also program the printer directly. There are two programming options you can use: ` Programming via the control panel. ` Programming via the interface using Escape sequences or control codes. Settings made by escape sequences have priority over settings made in menu mode; therefore they will override these.
Menu User guide Calling up the menu You can access the menu in the following way: Make sure that the printer is switched off. Hold the USER key pressed and power on the printer by pressing the ON/OFF key. 1 2 USER EJECT STOP SET UP The printer initializes and in the LCD display appears the message: 1 MENU USER 2 USER EJECT STOP SET UP Menu configurations (User 1/User 2) Every printer is shipped with factory default settings. Basic settings such as emulation, character pitch, form length etc.
User guide Menu Menu handling You can navigate in the current menu using the three keys of the control panel. Key functions USER key Press the USER key to return to the previous parameter group or parameter on the same menu level. 1 MENU USER 2 USER EJECT STOP SET UP The USER key is also used to change parameter settings. (see also STOP key, page 48).
Menu User guide In menu mode the STOP key has the following functions: STOP key If pressed in a main menu level the next menu level is opened (e.g. MENU USER > Default Set User 1. 1 MENU USER 2 USER EJECT STOP SET UP Default Set User1 STOP If pressed when a changeable parameter item is on the display, an asterisk appears on the display; you can change this item now by pressing the USER or the EJECT key.
User guide Menu Before you begin setting the parameters, you should check which parameters your system requires. Furthermore it is recommended to print out the status page which contains the actual valid parameter values (see Printing out the status page, page 53). Setting parameters (principle) The start values, which are activated after switching on or after error correction, are determined using the adjustable printer parameters.
Menu User guide Press the EJECT key to select a next parameter value or press the USER key to select a previous parameter value. 1 2 USER EJECT STOP SET UP Press STOP key to save a parameter value. In the second line of the LCD display the message Accepted appears. Press STOP key again to confirm the setting. 1 2 USER EJECT STOP SET UP Terminating menu mode Press the EJECT key or the USER key until in the LCD display appears the message: 1 2 USER EJECT STOP SET UP Press the STOP key.
User guide Menu This section describes how to make settings in the menu, using the selection of the national language as an example. Selecting the LC display language This example shows how to change from the English language to the German language. The same procedure applies to the other languages (French, Italian and Spanish). Make sure that the printer is in menu mode (see section Calling up the menu, page 46). Press the STOP key.
Menu User guide Sprache Deutsch akzept. Press the STOP key to confirm the selection. 1 2 USER EJECT STOP SET UP If you want to change other parameter items in this menu level, use the USER or EJECT key to navigate to the respective item. 1 Sprache Deutsch 2 USER EJECT STOP SET UP Press the STOP key. 1 Zuruck zur vorh. Ebene If you want to navigate to the previous menu level, press the USER key several times until the message Zurück zur vorh. Ebene (Return to Prev.
User guide Menu Printing out the status page The printer has a function that allows you to printout the current parameter settings. There are two ways to print out the parameter settings. ` Power on + EJECT key ` Selection of “Test Print Status Page” in menu mode Power on + EJECT key Power the printer off. Press and hold the EJECT key while switching on the printer. Print StatusPage Load Paper The LCD displays Print StatusPage Load Paper. Release the EJECT key.
Menu User guide Print StatusPage Completed When the test printout is aborted or completed, LCD will display Print StatusPage Completed. 1 2 USER EJECT STOP SET UP The Print setting mode will be ended automatically and a Power ON reset will be performed. Print out status page in menu mode Power the printer off. Press and hold the USER key while switching on the printer. 1 2 USER EJECT STOP SET UP Press the EJECT or USER key twice.
User guide Menu Print StatusPage Printing... The paper will be ejected once printing is complete. 1 2 USER EJECT STOP SET UP Print StatusPage Completed When the test printout is aborted or completed, LCD will display Print StatusPage Completed. 1 2 USER EJECT STOP Press the STOP key to return to menu mode.
Menu Status page (example) 56 User guide
User guide Menu Menu parameters The following section introduces and explains all the possible menu settings. The default setting is marked by an asterisk (*) Parameter group Parameter Possible settings MENU USER Default Set Off All User 1 User 2 * All sets all parameters to the default settings. User 1 sets all parameters of User 1 to the default settings. User 2 sets all parameters of User 2 to the default settings.
Menu Parameter group MENU PAPER FORMAT User guide Parameter Possible settings Description Code Page 437*, 850, 860, 863, 865, 851, 852, 853, 855, 857, 866, 869, USSR Gost, 864, 437G, 920, 858, 923 ISO 8859-2 East Europe, ISO 8859-5 Cyrillic, ISO 8859-7 Greece, ISO 8859-8 Hebrew 1250 Windows Latin2, 1251 Windows Cyrillic, 1252 Windows Latin1, 1253 Windows Greek,1254 Windows Latin5, 1255 Windows Hebrew, 1256 Windows Arabic, 1257 Windows Baltic Rim Selects the character set.
User guide Parameter group MENU CONTROL MENU DATA Menu Parameter Possible settings Description Reference edge Left Right * Sets the horizontal leading edge. Left: the left edge of the character matrix is aligned to the the left edge of the document. Right: the right edge of the character matrix is aligned to the right edge of the document. Media Cut Sheet H. Binding V. Binding * Specifies the media type. Select H. Binding if you want to print passbooks with horizontal binding, V.
Menu User guide Parameter group Parameter Possible settings Description MENU INTERFACES Menu, interfaces Type RS232_1 Parallel USB RS232_23) Selects the interface. Printer can be configured either for serial, parallel or USB connection. Two interfaces can be used at the same time, one assigned to User 1 and one to User 2.
User guide Menu Parameter group Parameter Possible settings Description MENU INTERFACES Parity 2 Even Odd None The parity test for received data bytes can be selected. None causes transmission in both directions without parity bit. If Even or Odd is selected, the bytes are checked if they have even or odd parity. MENU EMULATION MENU Epson MENU IBM * Protocol 2 Ready/Busy Xon/Xoff * Selects the type of protocol, i.e.
Menu User guide Parameter group Parameter Possible settings MENU Olivetti Sub Emulation PR2 PR50 * Selects the Olivetti sub emulation. Vertical resol. 1/240 1/216 * Selects the vertical resolution (line spacing) MENU Print StatusPage — — Prints out a list of alle current parameter settings. MENU Exit — — Terminates the menu mode.
User guide Menu Test function With the interface test (Hex-Dump/H-Dump) you can test data transmission from the computer to the printer. During this test, the data from the computer is printed out in two columns. The text in the left column is printed in hexadecimal format and in the right column in ASCII format. Hex Dump Activating Hex Dump Switch the printer off. Keep the STOP key pressed and power the printer on by pressing the ON/OFF key.
Menu User guide If the printer receives data and there is no paper in the printer, the message will be changed to Hex Dump Load Paper. 1 Hex Dump Load Paper 2 USER EJECT STOP SET UP Exiting the test mode Test printout Hex Dump (Example) You can exit the test mode only by switching the printer off. Address 0000 0010 0020 0030 0040 0050 64 Hex data 00 10 20 30 40 50 01 11 21 31 41 51 02 12 22 32 42 52 03 13 23 33 43 53 04 14 24 34 44 54 05....0C 15....1C 25....2C 35....3C 45....4C 55....
User guide 9 Troubleshooting Troubleshooting Many of the faults and problems which may occur while using the printer are minor problems which you can solve yourself. The following chapter should help you to distinguish between a simple operating error and a major malfunction. This chapter provides information on the rectification of faults without the assistance of specially trained personnel. Follow the advice and tips in this chapter if your printer is not working correctly.
Troubleshooting User guide General print problems Problem Corrective action The display remains dark Switch off the printer and proceed as follows: The printer is switched on, but noth- 1. Check that the power plug is correctly connected to the socket ing happens (nothing is displayed, on the printer. no noise). 2. Check that the power plug is seated properly in the wall socket. 3. Switch on the printer again.
User guide Troubleshooting Problem Corrective action Problems with the paper feed The paper is not fed in 1. Check that the correct media type is selected in the menu, if necessary select the correct media type. See section Media, page 59. 2. Check if the right edge of the document is positioned inside the area between the left side of the symbol and the right edge of the document support. See section Inserting a document, page 27. 3.
Troubleshooting User guide Problems with the print quality Problem Corrective action Print is faulty The inserted document is too thick. Use a document with the correct thickness. Refer to the section Paper specifications, page 85 and the chapter Print media, page 27. Print is too pale The ribbon is used up or the ribbon cassette is not correctly fitted. Refer to the chapter Changing the ribbon cassette, page 33. Smudged print The ribbon is damaged (e.g. frayed).
User guide Error messages and warnings Troubleshooting Malfunctions are differentiated as warnings and errors. For a warning a message only appears on the LCD briefly. As soon as the control logic of the printer detects an error, it aborts the printout and the Ready and the Paper indicators on the control panel starts to blink. An error message is issued on the LCD. The cause of this malfunction and the possible troubleshooting actions are listed in the following table.
Troubleshooting Unrecoverable errors User guide The following errors are unrecoverable by the user. If displayed in the LCD display, power the printer off and on again. ` CAM Error ` Carrier Error ` RAM Error ` ROM Error ` EPROM Error ` CG Error ` MSR-H Error ` Key Scan Error If the error message appears again after you have repeatedly powered the printer off and on, contact your dealer or customer service.
User guide Troubleshooting Recoverable errors Message Condition Corrective action Print Head Hot Error The print head is too hot ` Power the printer off, open the cover and wait a few minutes. Then power the printer on again. Ribbon Cassette Error Either the ribbon cassette is not installed correctly, the function of the ribbon cassette is not correct or you are using a ribbon cassette of another manufacturer.
Troubleshooting User guide Message Condition Corrective action Parity Error (Serial I/F) The setting of Parity of the Host PC differs from the Parity setting of the serial interface of the printer. “?” is printed instead of the received data until the error is canceled. ` If STOP key is pressed, the error is canceled and the printer is in offline (STOP) state. The data sent by the serial interface exceed the currently prepared Overrun Buffer.
User guide Troubleshooting Warnings Message Condition Corrective action Data in Buffer USER or EJECT key is pressed in online state and there are data in the print buffer. ` When the above-mentioned condition occurs, LCD Message is displayed "Warning Data in buffer" for 3 second and it returns to the original state.Therefore, the function of pressed key is not performed. Remove Paper The paper detection sensor detects a paper after paper ejection was performed.
Troubleshooting User guide Clearing paper jams If a document which was fed into the printer is not automatically ejected or ejected after pressing the EJECT key on the control panel after its processing, a paper jam has occurred inside the printer and is displayd in the LCD display. The paper jam must be cleared manually. STOP The print head may be hot if the printer has been printing for a long time. Wait until it has cooled down so that you are not in danger of being burnt.
User guide Troubleshooting Press the two green release levers on both sides of the panel and lift the panel up. Then remove the jammed paper by pulling it in direction of the arrow out of the printer. Close the main frame by pressing the colored section in the middle of the frame as shown by the white arrow and ensure both left and right hand sides of the frames are fully latched. Close the cover. The printer is now ready to operate and to be switched on again.
User guide 10 Care and maintenance Care and maintenance The printer is designed to operate with minimal maintenance. It is advisable to clean the inside of the printer from time to time with a vacuum cleaner. STOP Cleaning the housing Before cleaning, turn off the printer, wait 5 to 10 seconds and disconnect the power cable. Do not oil or grease the printer, especially the sliderails and shafts.
Care and maintenance User guide Cleaning the MSR-H magnetic stripe If your printer has an MSR magnetic stripe reader, the MSR read/write head can be cleaned with a special cleaning sheet as follows. Press the USER and EJECT key and keep the key pressed while switching on the printer. 1 2 USER EJECT STOP SET UP The message MSR-H Cleaning Load paper appears on the LCD display.
User guide Care and maintenance Switch the printer off and on again in order to set the printer in the normal operating mode. 1 2 USER EJECT STOP SET UP The cleaning sheet can be used several times.
Care and maintenance User guide Transport of the printer Preparations for transport STOP If you intend to transport the printer over a short distance only, ensure that it has been switched off correctly. Never remove the mains plug when you can still hear mechanical noise. Make sure that the printer is transported horizontally. Don’t tilt the printer nor put it upside down. Keep the packaging for future transport.
User guide A Specifications Specifications Printer specifications Printer system Serial impact matrix printer Printhead with 24 needles Diameter 0.22 mm Print speed Draft (High Speed) CPI 10 12 15 16.6 17.1 20 CPS 400 480 600 400 342 400 Draft (Normal) CPI 10 12 15 16.6 17.1 20 CPS 300 360 400 200 228 266 Letter Quality (High Speed) CPI 10 12 15 16.6 17.1 20 CPS 133 160 200 200 228 266 Letter Quality (Normal) CPI 10 12 15 16.6 17.
Specifications User guide Character pitch 10, 12, 15, 17.1, 20 and 24 (16.6 only for PR2) Fonts Draft LQ Draft Roman Sans Serif Courier Bold Prestige Script Orator Orator-S Gothic OCR-A1) OCR-B 1) If OCR-A font is selected, the code page will automatically select DIN as code page.
User guide Specifications Rated current intake Operation (maximum): US: 1.30 A; EU: 0.59 A Standby: US: 0.11 A; EU: 0.072 A Apparent power consumption Operation (maximum): US: 89.7 VA; EU: 93.6 VA Standby: US: 88.8 VA; EU: 11.4 VA True output Operation (maximum): US: 70.0 W; EU: 73.0 W Standby US: 6.9 W; EU: 8.9 W Noise Sound output level LWAd: 7.
Specifications User guide Approvals 84 DIN EN 60 950 / VDE 0805, TUV (EN 60950) / Certified CE Mark, UL 60950 3rd Edition / C-UL (CSA C22.
User guide Paper specifications Specifications Single and multi-copy sheet Paper width 70 to 240 mm Paper length 70 to 500 mm Paper weight Single sheet: Multi sheet: 60 to 160 g/m2 80 to 260 g/m2 Paper thickness Single sheet: Multi sheet: 0.08 to 0.5 mm 0.08 to 0.
Specifications 86 User guide Multi-copy sheets Sets of forms may be used only if the top edge is bound. The binding edge should be as soft as possible. A wavy binding edge may hamper the smooth feeding of these sets. Multi-part forms have to be inserted with the glued top facing down. Multi-part forms should be tested for suitability. Paper quality Light pulp paper of medium fine quality, paper bearing the quality mark SM Post and photocopy paper are suitable for use.
User guide Interface specifications Specifications Parallel interface bidirectional Type of data transmission 8-bit parallel interface (Centronics compatible) IEEE-1284; Nibble mode Transmission rate Max. 30 KHz Signal status Low: 0,0 V to +0,4 V High: +2,4 V to +5,0 V Connection cable Material: AWG 28 at least Length: up to 2,0 m Twisted-pair cable with double-shield, acc.
User guide B Character sets Character sets This chapter shows the character sets and contains a list of all available character sets which can be selected via control panel or by escape sequences. The following example shows you how to find the hexadecimal value for a character from the symbol set tables. hex dec 0 1 2 3 0 1 2 NUL 3 4 SP 0 16 32 48 64 1 17 33 49 65 2 18 34 50 66 3 19 35 51 67 ASCII ,,B“ = hex.
Character sets OCR-A character set 90 User guide
User guide Character sets Epson character sets Italic Graphic1 91
Character sets User guide Graphic2 92
User guide Character sets IBM code pages Code page 437 Code page 850 93
Character sets Code page 860 Code page 863 94 User guide
User guide Character sets Code page 865 Code page 851 95
Character sets Code page 852 Code page 853 96 User guide
User guide Character sets Code page 855 Code page 857 97
Character sets Code page 866 Code page 869 98 User guide
User guide Character sets Code page USSR Gost Code page 864 99
Character sets Code page 437G Code page 920 100 User guide
User guide Character sets Code page 858 Code page 923 101
Character sets User guide ISO code pages ISO 8859-2 ISO 8859-5 102
User guide Character sets ISO 8859-7 ISO 8859-8 103
Character sets User guide Available code pages and fonts The following list includes all the character sets you can select from the control panel or via ESC sequences and specifies the fonts in which they are available. The printer does not support all code pages in the all fonts. See the Code page Table and Notes. n The Roman typeface is selected on these code pages. o The OCR-B typeface are available on ASCII character set and a part of character of code page 437, 850, 860, 863, 865 and 858.
User guide Character sets Draft Roman Sans Serif Courier Bold Prestige Script Orator Orator-S Gothic OCR-A OCR-B PC 923 9 9 9 9 9 9 9 9 9 9 p n ISO 8859-1 Latin 1 9 9 9 9 9 9 9 9 9 9 p n ISO 8859-2 Latin 2 9 9 9 9 9 9 9 9 9 9 p n ISO 8859-5 Cyrillic 9 9 9 9 9 n n n n n p n ISO 8859-7 Greek 9 9 9 9 9 n n n n n p n ISO 8859-8 Hebrew 9 9 n n n n n n n n p n Code page/Font 105
User guide C Emulations Emulations When a printer understands the control set written for another printer type, it is said to emulate the other printer. Your printer emulates, i.e. “understands” the Olivetti PR2 in its standard version. Escape sequences Escape sequences or control codes tell the printer that the following transmitted code is a printer command and not a printable character. They allow the selection of printer functions or the changing of printer parameters from the computer.
Emulations What are escape sequences? User guide An escape sequence consists of an ESCape control character (ESC = decimal 27 or hexadecimal 1B) followed by one or more characters, which represent commands to the printer. Please note that this escape character has nothing to do with the ESC key on your computer keyboard. For example, the control character ESC followed by the character “4” tells your printer to print the subsequent text in italics.
User guide Emulations List of available control codes The following table shows the available sequences in the various emulations. If you want to know more about control codes, we recommend our Programmer’s Application Manual on this CD-ROM. Detailled information on PR2 control codes you find in the original PR2 programmer’s manual.
Emulations User guide Printer Operations ESC S 5 Select printer device LF Line feed forward FF Form feed (ejection from rear) CR Carriage return BS Back Space ESC 7 Line feed back ESC H nnn Set absolute horizontal position ESC I nnn Set relative vertical position ESC L nnn Set absolute vertical position ESC O Eject document ESC ^ 0 Change emulation ESC [ nnn Select character set BEL Bell DEL Clear print memory ESC # n Assign reference for ESC L nnn ESC | A nnn Define offset
User guide Emulations Printer Control ESC Z Request for primary ID ESC / 7 Printer ID ESC i Request for basic machine configuration ESC p x y z k Printer configuration ESC j Status request ESC r x Synchronous basic machine status ESC sp B Request for Document Status ESC B id m ESC Z Synchronous Document Status ESC sp b Request for FW Release ID ESC b idrel1;idver1; ...
Emulations User guide ESC } 0 P Reset form parking ESC s nnnn Measure form position : answer Image acquisition 112 ESC } p … Image acquisition STX mn … Data transmission from image reader.
User guide Emulations PR50 mode Command sequence Function Page Layout ESC Q nnn mmm ESC Z Define document length ESC J nnn Define left margin ESC T nnn Define top of form " TOF" ESC M nnn Define bottom of form "BOF" ESC & nn Elementary vertical spacing Print Pitches ESC < Print pitch 10 cpi ESC = Print pitch 12 cpi ESC > Print pitch 166 cpi ESC ? Proportional spacing Print Attributes ESC R nnn Select graphic font ESC 3 Double width ESC 4 Cancel double width ESC d Double height a
Emulations User guide ESC ^ 0 Change emulation ESC [ nnn Select character set BEL Bell DEL Clear print memory ESC # n Assign reference for ESC L nnn ESC | A nnn Define offset in elementary steps ESC | B nnnn Define document width in elementary steps ESC ' n Set up document type ESC / m nnnn Absolute vertical position in elementary steps ESC - Measure document length ESC } - Measure document width ESC S nnnn Measure document length or width : answer Graphics ESC 1 p mmmm nnn 9 pin
User guide Emulations Magnetic Device Control ESC ] Passbook magnetic stripe read ESC t datiGS Data to be recorded on the magnetic stripe ESC \ Record and verify magnetic stripe ESC } r MICR magnetic read ESC Y E k1 K2 Set horizontal magnetic device ESC Y B k1 K2 Set MICR Magnetic Read External paper handling device control ESC } + Form position control ESC } L t nnn Passbook positioning ESC } M nnn Negative bottom of form ESC } W Wait for end of print ESC } 0 P Reset form parking ES
Emulations User guide IBM mode Command sequence Function Horizontal position control BS 08H Backspace HT 09H Horizontal tab CR 0DH Carriage return ESC BS 1BH 08H Backspace ESC HT 1BH 09H Horizontal tab ESC CR 1BH 0DH Carriage return ESC D 1BH 44H Set horizontal tabs ESC X 1BH 58H Set horizontal margins ESC d 1BH 64H Relative mode inline forward Vertical position control 116 LF 0AH Line feed VT 0BH Vertical tab FF 0CH Form feed ESC LF 1BH 0AH Line feed ESC VT 1BH
User guide Emulations Character attributes SO 0EH Double-wide printing by line SI 0FH Condensed printing DC2 12H Select 10 cpi DC4 14H Cancel double-wide printing by line ESC SO 1BH 0EH Double-wide printing by line ESC SI 1BH 0FH Condensed printing ESC DC2 1BH 12H Select 10 cpi ESC DC4 1BH 14H Cancel double-wide printing by line ESC - 1BH 2DH Continuous underscore ESC : 1BH 3AH Select 12 cpi ESC E 1BH 45H Select emphasized mode ESC F 1BH 45H Cancel emphasized mode ESC G
Emulations User guide Barcode ESC [ f 1BH 5BH 66H Setup barcode parameter ESC [ p 1BH 5BH 70H Set barcode data BEL 07H Beeper DC1 11H Select printer DC3 13H Deselect printer CAN 18H Cancel Data ESC BEL 1BH 07H Beeper ESC DC1 1BH 11H Select printer ESC DC3 1BH 13H Deselect printer ESC CAN 1BH 18H Cancel data ESC Q 1BH 51H Deselect printer ESC R 1BH 52H Set all tabs to power on settings ESC U 1BH 55H Set print direction ESC [ K 1BH 5BH 4BH Set initial condition ESC
User guide Emulations Epson mode Command sequence Function Horizontal position control BS 08H Backspace HT 09H Horizontal Tab CR 0DH Carriage Return ESC $ 1BH 24H Set Absolute Print Position ESC D 1BH 44H Select Horizontal Tabs ESC Q 1BH 51H Set Right Margin ESC \ 1BH 5CH Set Relative Print Position ESC a 1BH 61H Select Justification ESC l 1BH 6CH Set Left Margin LF 0AH Line Feed VT 0BH Vertical Tab FF 0CH Form Feed ESC + 1BH 2BH Select n/360” Line Spacing ESC / 1
Emulations User guide DC4 14H Cancel Double-Wide Printing 1 Line ESC SO 1BH 0EH Double-Wide Printing 1 Line ESC SI 1BH 0FH Select Condensed Mode ESC ! 1BH 21H Master Select ESC ( - 1BH 28H 2DH Select Score ESC - 1BH 2DH Auto Underscore ESC 4 1BH 34H Select Italic Mode ESC 5 1BH 35H Cancel Italic Mode ESC E 1BH 45H Select Emphasized Mode ESC F 1BH 46H Cancel Emphasized Mode ESC G 1BH 47H Select Double-strike Mode ESC H 1BH 48H Cancel Double-strike Mode ESC M 1BH 4DH Se
User guide Emulations ESC K 1BH 4BH Select Single-density Graphics Mode ESC L 1BH 4CH Select Double-density Graphics Mode ESC Y 1BH 59H Select High-speed Double-density Graphics Mode ESC Z 1BH 5AH Select Quadruple-Density Graphics Mode BEL 07H Beeper DC1 11H Select Printer DC3 13H Deselect Printer CAN 18H Cancel Line DEL 7FH Delete Character ESC EM 1BH 19H Set Auto Sheet Feeder Mode ESC SP 1BH 20H Set Inter Character Space ESC # 1BH 23H Cancel MSB Control ESC < 1BH 3CH
Emulations User guide ESC [ n ( t 1BH 5BH n 28H 74H Mode switch-over for handling end of paper ESC [ n ) t 1BH 5BH n 29H 74H Setting control point II ESC [ n * t 1BH 5BH n 2AH 74H Dual station control ESC [ n , t 1BH 5BH n 2CH 74H Increasing the copying power ESC [ n ! z 1BH 5BH n 21H 7AH Global printer status ESC [ " z 1BH 5BH 22H 7AH Requesting special printer messages ESC [ n ; m " z 1BH 5BH n m 22H 7AH Special printer messages ESC [ n # z 1BH 5BH n 23H 7AH Requesting printing un
User guide D Interfaces Interfaces Your printer offers the possibility of operating either via a parallel, a serial or a USB interface. There is a printer model with a second serial interface. This chapter informs you about the interfaces and describes the communication between your computer and the printer. Interface settings for User 1 and User 2 Your printer allows you to set and use two independent menu configurations for the selection of the interfaces (User 1/User 2).
Interfaces Parallel interface User guide The bidirectional parallel interface offers the so called “nibble” mode of the IEEE1284 interface norm. This enables installation in accordance with Windows “Plug & Play”. The standard parallel interface is able to transfer data at a speed of max. 30,000 bytes per second. When the receiving buffer is full, the data input is blocked until the data buffer is empty. This guarantees data transmission in blocks of 1 KB.
User guide Interfaces ECP mode Pin Signal In/Out Pin Parallel 1 HostClk In 19 Signal GND 2 DATA0 Bi-Di 20 Signal GND 3 DATA1 Bi-Di 21 Signal GND 4 DATA2 Bi-Di 22 Signal GND 5 DATA3 Bi-Di 23 Signal GND 6 DATA4 Bi-Di 24 Signal GND 7 DATA5 Bi-Di 25 Signal GND 8 DATA6 Bi-Di 26 Signal GND 9 DATA7 Bi-Di 27 Signal GND 10 PeriphClk Out 28 Signal GND 11 PeriphAck Out 29 Signal GND 12 nAckReverse Out 30 Signal GND 13 Xflag Out 31 nReverseRequest
Interfaces Serial interface RS232C User guide Your printer’s serial interface supports the RS232C specification. The signals are received and transmitted by a 9 pin connector. Use a serial interface cable that meets the requirements of your host PC. Type RS232C interface Synchronization Asynchronous Transmission rate 300 Baud to 38.400 Baud Signal status OFF (log.1)–3 V to –15 V ON (log.
User guide Serial attachment characteristics Interfaces Data rates The interface supports the following data rates. ` 4800 bps ` 9600 bps ` 19200 bps ` 38400 bps Supported protocols This interface will also support the following: ` 7 or 8 Data Bits ` Even, Odd, None Parity ` 1 or 2 Stop Bit(s) ` Ready/Busy or XON/XOFF handshaking Data Transfer A data frame consists of a start bit, seven or eight data bits, 0 or 1 parity bit(s) and 1 or 2 stop bit(s).
Interfaces User guide Handshaking Handshaking in the serial environment is most commonly handled by manipulating the following 4 handshaking lines: ` RTS (Request to Send) ` CTS (Clear to Send) ` DSR (Data Set Ready) ` DTR (Data Terminal Ready) Ready/Busy When Ready/Busy protocol is selected, DTR will be used to pace the data flow from PC.
User guide Configuring the serial interface of the PC Interfaces DOS mode To use the serial interface of your PC, you must add the following mode commands to the AUTOEXEC.BAT file: mode com1:9600,n,8,1,p mode lpt1:= com1: With the first MODE command, you configure the serial interface Com1 of your PC to the printer’s factory defaults. The second MODE command redirects the parallel standard output port LPT1 of your PC to Com1.
USB interface The USB (Universal Serial Bus) interface has the following features: ` Full compliance with the Universal Serial Bus Specification Revision 2.0 for Full Speed Mode. ` USB Function Controller with two FIFO-based Endpoints: One bidirectional Control Endpoint 0 (8 bytes) One receive Endpoint 1 (1*64 byts) ` The signaling bit rate is 12 Mb/s (Full speed).
E Consumables and accessories Consumables Only use ribbon cassettes from the manufacturer as products from other manufacturers may damage the print head or the ribbon drive. Consumables Fabric ribbon in recyclable cassettes, color: black Accessories Order no. 043 393 Only use print heads that are approved to prevent damage to your printer. Accessories Print head 24 needles Order no.
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