Revision 433599-05 2009-04-20
Copyright © 2009 Tandberg Data ASA The information contained in this document is subject to change without notice. This document contains proprietary information which is protected by copyright. All rights are reserved. No part of this document may be reproduced, modified, distributed, or translated to another language without the prior written consent of Tandberg Data. Tandberg Data ASA P.O. Box 183 Økern N-0510 Oslo, Norway Tel: +47 22 18 90 90 Fax: +47 22 18 95 50 www.tandbergdata.
Table of Contents 1 About This Guide 11 Waste Electrical and Electronic Equipment Directive ............................................................................ 11 Regulatory Name ................................................................................................................................... 11 Explanation of Symbols and Notes ........................................................................................................ 11 Other Documents You May Need .................
Connecting SAS Cables .................................................................................................................. 36 Connecting Fibre Channel Cables................................................................................................... 37 System Power-on................................................................................................................................... 38 Labeling Cartridges for the Barcode Reader .............................................
Auto Clean ....................................................................................................................................... 66 Manual Clean................................................................................................................................... 67 Taking a Library Online/Offline............................................................................................................... 67 Taking a Library Online .............................................
13 Shipping or Transporting the StorageLibrary 101 Re-inserting the Transport Locking Screws ......................................................................................... 101 Packing the StorageLibrary.................................................................................................................. 102 14 Specifications 103 Library Dimensions ..............................................................................................................................
Figures Figure 1. Front Panel of the StorageLibrary ............................................................................................................................... 15 Figure 2. Rear Panel of the StorageLibrary with 1 full-height SCSI Drive Installed ..................................................................... 16 Figure 3. Two T40+ units mounted in a rack ..............................................................................................................................
Tables Table 1. Date Transfer Rates..................................................................................................................................................... 14 Table 2. Commonly Used Words on FPI and RMI...................................................................................................................... 46 Table 3. Cartridge Present Symbols on FPI during Inventory and in the Maps Menu ................................................................. 47 Table 4.
1 1 About This Guide This guide contains information and instructions necessary for the normal operation and management of the Tandberg Data StorageLibrary T40+ Series. It is intended for anyone interested in learning or needing to know how to install, configure, and operate the StorageLibrary T40+ Series. Please note that Administrator level privileges are required in order to configure many of the features described in this guide.
Other Documents You May Need The following documents are also available for this product. These documents can be found at www.tandbergdata.com • StorageLibrary T40+ Series, Quick Installation Guide (433559) gives you an overview of how to install the library. • StorageLibrary T40+ Series, Pass-Thru Installation Manual (433831) helps you mount the StorageLibrary T40+ Series or Pass-Thru system correctly into a rack.
2 2 Product Overview The Tandberg Data StorageLibrary T40+ Series is a professional tape backup and data protection solution, providing excellent value for money. It is ideal for users who require a flexible, future-proof and reliable backup solution with scalable capacities and maximum performance at a low cost per GB. The StorageLibrary T40+ is a compact 4U high and can be mounted in a 19” rack or used as a tabletop unit. The height of the rack mount version is 4U.
Product Description Tape Drive Support For additional specification information for this model, see Specifications. The drive types supported by the StorageLibrary T40+ are given in chapter Approved Drive Types. The StorageLibrary T40+ supports 1-2 FH drives or 1-4 HH drives or a combination of HH and FH drives. The library supports Fibre Channel, SAS and SCSI tape drive interfaces. Tape drives are installed into tape drive bays at the back of the library.
Figure 1. Front Panel of the StorageLibrary Control Buttons The labels for the four control buttons are displayed in the corners of the LCD. All buttons have “soft function” for different modes of operation, i.e. the functions of the buttons change during different activities. The actual function for each button is always visible on the display. LED Indicators The two LED indicators are green and amber.
• A shielded male HD68 SCSI terminator • SAS port cable • FC port cable Ethernet Port This port is for networking in support of the Web Client. It is also used to communicate between units that share cartridges in a Pass-Thru system. It allows you to connect the StorageLibrary to a 10 BaseT compatible Ethernet network. Battery Holder The battery for the Real Time Clock (RTC) is located behind a plate at the back of the library. See Figure 2.
Library Features This section describes several features of the StorageLibrary. Operator Interfaces The front panel is located on the front of the library and allows users to work locally on the library using the Front Panel Interface (FPI). The Web Client is a Remote Management Interface (RMI) that allows users to view and perform library functions from remote sites and is accessible through a internet browser.
StorageLibrary comes with 24 slots (two lower magazines) and supports licensing of an additional 16 slots (two upper magazines). Details about the COD license key: • The license key does not expire. • Once a license key is installed it cannot be removed. To order a COD License Key, please contact our Technical Support, or open a service request. For contact information, see Getting More Information or Help.
3 3 Unpacking the StorageLibrary This chapter provides detailed information for preparing the library location. Caution After the library is unpacked it needs to acclimatise for 8 hours before the power is turned on. Finding a Location for the StorageLibrary • The StorageLibrary must be located in a stable environment. • The StorageLibrary is designed to operate in a horizontal position. Do not attempt to operate the StorageLibrary in any other position than horizontally.
To unpack the StorageLibrary, follow the instructions below. Carefully unpack the unit from the shipping container. Save the container and packing materials in case you need to transport the StorageLibrary in the future. The packaging is specifically designed for the library to ensure it is not damaged during transportation. The StorageLibrary could be lifted by one person if drives, power supply, and magazines are removed.
4 4 Hardware Installation This chapter provides the following information: • Preparing for Installation • Installing one or more StorageLibrary Product(s) in a Rack • Removing the Transport Locking Screws • Mounting the Rack Mount Ears • Installing the Library Cables • Labeling Cartridges for the Barcode Reader Caution You must remove the transport locking screws when powering up the unit for the first time, or it will not operate.
Preparing for Installation The procedures for mounting the unit(s) in a rack are described in this chapter and consist of 3 main steps: (A) Preparing the Rack Rail Assemblies and positioning them before mounting them in a Rack, (B) Preparing the unit(s) to be mounted, and (C) Mounting the unit(s) into the rack. The StorageLibrary unit is designed for use in a 19” rack system, using 4U of rack space and special rack mount rail assemblies. It is also designed to operate in a horizontal position.
The holes and the text on the stencil ensure the correct vertical position for the rails of one pair of units. If the system contains more than 2 units, repeat the stencil attachment with the appropriate number of stencils, see Figure 7. 2) If necessary, adjust the Left and Right rail set according to the length of the Rack to be used. See illustration of the rail set in Figure 8. Rack size ≤ 800 mm: Always use the hole-set close to the rear of the adjustable / sliding part of the rail assembly.
11) Slide the unit(s) fully into the rack and fasten them by mounting the ears to the rack using the two M6x12mm pan-head screws per unit (see Figure 17). NOTE: mount the screw on the left side before the right side in order to give the correct sideways orientation of the unit. 12) Connect the unit’s Ethernet cable. 13) Connect Drive cables according to section Installing the Library Cables. 14) Follow the Setup Wizard in the display for setting up the system.
Figure 4. Position of the Rack Installation Stencil (Front View) FRONT VIEW NOTE: Single hole facing downwards, double hole facing upwards Figure 5.
Figure 6. Position of the Rack Installation Stencil (Rear View) REAR VIEW NOTE: Single hole facing downwards, double hole facing upwards Figure 7.
Figure 8. The Rail Assemblies 100mm distance Stationary part of the rail assembly Adjustable / Sliding part of the rail assembly Figure 9. Screw Mounting Sequence (Front View) Follow the numbered screw mounting sequence.
Figure 10. Rear View of the Rack Right Rail Assembly REAR VIEW Left Rail Assembly Figure 11.
Caution Remove only the upper blanking plate of the lower-most unit (Master Library), the top blanking plate of the upper-most unit (Add-On Library) of the combined system. For units in-between the upper and lower-most unit, remove both blanking plates. Make sure you do not remove any other blanking plates. Figure 12. Remove the top blanking plate of the lower-most unit top blanking plate Master Library Figure 13.
Figure 14. Slide the units onto the rails, leaving ~100mm for ear mounting Figure 15. Remove the transport locking screws Transport locking screws Caution 30 The transport locking screws must be removed before the StorageLibrary can operate normally. Be careful not to drop any of the transport locking screws inside the unit.
Figure 16. Mount the ears on the side of the units 2 2 2 1 2 1 2 2 1 2 2 1 Figure 17.
Figure 18. Install the Pass-Thru box in the Pass-Thru magazine Figure 19.
Figure 20. The Complete System Two StorageLibrary T40+ units in a Pass-Thru Mode. Remove the Transport Locking Screws To protect the library during transport, four transport locking screws hold the robotics in a locked position. The screws are marked with red plastic tabs protruding between the magazines and the front panel. Caution The transport locking screws must be removed before the StorageLibrary can operate normally. Be careful not to drop any of the transport locking screws inside the unit.
The transport locking screws will be detected when the StorageLibrary is powered on. To remove the screws follow the instructions below: 1. Connect the power cord to the power connector on the back of the library. 2. Turn on the power switch on the back of the library. 3. The library detects that the transport locking screws are present. Follow the instructions on the front panel display to remove the magazines in order to get access to the screws. Remove the screws and re-insert the magazines.
Installing the Library Cables After mounting the StorageLibrary into a rack, you must connect the cables to the library. Three sets of cabling instructions are available: • For libraries with SCSI tape drives • For libraries with SAS tape drives • For libraries with Fibre Channel tape drives Follow the instructions below: Connecting SCSI Cables Follow this procedure if you are installing a library that includes SCSI tape drives. Figure 23.
3. 4. 5. 6. 7. Connect a power cord to the outlet on the power supply at the back of the library. Power on the library by turning on the rear power switch. Power up the host system. Verify communication with all devices on the bus. Configure your library using the commands on the front panel. For configuration information, please refer to Configuring the Library. Warning Make sure the AC outlet that you connect the StorageLibrary power cable into is reliably earthed.
Connecting Fibre Channel Cables Use this procedure if you are installing a library that includes Fibre Channel tape drives. Figure 25. StorageLibrary Cabling (Fibre Channel interface) 1. Connect the fibre cables to the tape drive. 2. Attach one end of the fibre cable to the fibre port on each tape drive. 3. Attach the other end of the cable to the host, switch or hub. The fibre cable can be connected from the tape drive to a switch rather than a host.
System Power-on At power-on, for the first few seconds the unit performs a sequence of diagnostic tests called PowerOn Self Tests (POST). POST also includes a loop-back test of the robotics cabling. After the POST sequence completes successfully, the library will respond to SCSI selections. Then the system starts a series of initialization functions, a process that consists of robot calibration operations and cartridge inventory of magazines and drive.
Labeling Cartridges for the Barcode Reader If you want to use the barcode reader functionality in the library, you must attach barcode labels to the cartridges. Note Caution You need to use StorageLibrary specific bar code labels to ensure reliable functionality of the barcode reader. Cartridge labels must be oriented on the cartridges as shown in the Figure 26. Other orientations of the cartridge labels may interfere with the loaders operation.
5 5 Operator Interfaces The StorageLibrary has two operator interfaces: the Front Panel Interface (FPI) and the Remote Management Interface (RMI). Operations on the StorageLibrary can be performed locally on the library using the front panel interface, or remotely on your computer using the remote management interface. Similar functionality with common elements is used for both operator interfaces.
Remote Management Interface (RMI) The remote management interface (RMI) is similar to the front panel interface (FPI). The remote management interface is accessible from any supported web browser. For more information on supported web browsers, please refer to Browser Requirements. To manage the library from a remote management interface, you must set up the library’s initial network configuration from the front panel interface.
Figure 28. Front Panel Interface (FPI) Top Level Menu Tree Home Menu Operations Open IE Slot Setup Assign Media Import Media Export Media Load Drive UnLoad Drive Eject Magazines Clean Drive Maps Reports Setup Wizard Network - IP Address Mode - IP Address - Net Mask - Default Gateway - Allow Remote Man. - Allow Remote FW upgrade Pass-Thru - Enable Pass-Thru - Add-On IP addresses Change Partition Mode Slots Logout - No. of IE slots - No.
Figure 29. Remote Management Interface (RMI) Top Level Menu Tree Home Operations Setup Reports Tools Setup Wizard Assign Media Library Maintenance License Key Import Media Pass-Thru Export Media Load Drive - Pass-Thru mode - Add-On IP addresses Slots - Inquiry String - FPI Password - Menu Timeout - Barcode Scanner - Date and Time - Audible Alarm - Library SN - Library FW UnLoad Drive Clean Drive - No. of IE Slots - No.
Home Screen The RMI Home Screen is shown in Figure 30. To navigate in the RMI menu, use the pull down menus. Click on the graphics to display status information and details about the library components. Figure 30. Remote Management Interface Home Screen Operator Privileges Controlling access to screens and operations within the library preserves the integrity of the library and the data that is stored within it. There are two user privilege levels within the library: Administrator and Operator. 1.
• Any operator or administrative user who is logged in and inactive for more than “N” minutes is automatically logged out. “N” is user configurable, from 1 to 9 minutes. • Selecting “Log Out” or “X” in the top right corner of the RMI closes the application and logs the user out. • Only one user can be logged in at one time from either the FPI or the RMI.
Table 3.
6 6 Configuring the Library After you have installed the hardware described in the previous chapters, you are ready to configure your library settings. A Setup Wizard helps you get started configuring your library, and the menu commands on both the front panel interface (FPI) and the remote management interface (RMI) allow you to re-configure your library at any time.
Note You cannot delete the default Administrator account. You can, however, change the password. Using the Setup Wizard The Setup Wizard simplifies the process of configuring the library. When you first power on the library, the front panel interface (FPI) displays the Setup Wizard. As you work through the Setup Wizard screens, follow the on-screen instructions. The recommended procedure for using the Setup Wizard for the initial configuration is as follows: 1.
• Configuring I/E Slots (FPI and RMI) - Allows you to configure the number of Import/Export (I/E) slots. • Configuring Cleaning Slots (FPI and RMI) - Allows you to configure the number of dedicated cleaning slots to be used through the host application. • Configuring Partitions (FPI and RMI) - Allows you to select the number of partitions and the drives and magazines assigned to each partition.
Applying a License Key A license key can be purchased and applied to the library to increase the number of available slots from 24 to 40. The license key is applied during the initial configuration of the library, and may also be applied at any time in the future. An instruction sheet that describes how to use the license key is provided in the accessory kit. Contact Technical Support for more information on obtaining a license key. For contact information, see Getting More Information or Help.
Caution Configuring I/E slots with cartridges already loaded compromises data security. First remove cartridges from the I/E slots, and then configure the I/E slots. I/E slots are shared by all partitions within a library. Before you change the number of I/E slots, it is recommended that you remove any cartridges from the slots that will become the new I/E slots. If the new I/E setting specifies 3 I/E slots, the number of slots in the partition owning the lower left magazine will be decreased by 3.
When the number of cleaning slots is decreased, the released slots are added to the partition owning the lower right magazine. Make sure you remove the cleaning cartridges from the library before you reduce the number of cleaning slots. The cleaning slots are configured with the Setup Wizard. After the initial setup of your library you can later access the cleaning slot configuration screens directly: • From the RMI, select Setup > Slots > No.
The user will also be asked to select which available magazines are to be included in the partition. Depending on the selections for I/E and cleaning slots, the number of slots for some magazines may be affected. Based on the input for I/E and cleaning, the wizard displays the number of slots associated with each magazine so that the information is visible to the operator.
The library is automatically taken offline when the unit is busy executing internal time consuming tasks. In addition, the user can manually take the physical library, or any of its partitions, online or offline. You can take a partition offline rather than the entire library so as to minimize disruption of library operations. You may manually change the partition mode to online or offline from the front panel or from the remote management interface.
If your library includes fibre channel or SAS tape drives, the Setup Drive ID screen shows the worldwide node name and port name of the drive. These are not configurable. The world-wide node name and port name for drives is based on the bay position in the library, and not the drive itself. This means that if a drive is replaced, or moved to a different bay, the drive will take on the node name and port name of the bay that it is installed in.
Configuring Barcode Scan This feature allows the operator to enable or disable the barcode scanner from the front panel or the remote management interface. The default setting for the library is “barcode scanner enabled”. If disabled, the library will locate cartridges using the robotics. The Barcode Scan is configured with the Setup Wizard.
• From the RMI, select Setup > Network • From the FPI, select Menu > Setup > Network Remote Access If you choose to complete the Setup Wizard remotely, the wizard on the front panel interface (FPI) automatically displays the Network settings you need in order to access the remote management interface (RMI). The network settings are also viewable from the front panel Menu > Reports > Network screen. The screen provides the information necessary to access the remote management interface.
The remote Administrator has access to all features in the library. The remote operator has access to the same features as the local operator. The remote Administrator is the only one to set the remote passwords for both the Administrator and Operator. All remote Operators log in using the same password. All remote Administrators log in using the same password. Note that when setting the remote password, the password is transmitted in plain text over the network.
• Urgent - The library has failed or is in immediate danger of failing. A resolution must be found immediately. (This setting enables RAS tickets with priority 1 only.) Configuring E-mail Notification Before you can configure e-mail notifications, you must configure the library’s e-mail account so that the library can send notifications to the designated recipient. E-mail notification can only be configured from the RMI. You need to complete the following steps to configure e-mail Event Notification: 1.
7 7 Running the Library This chapter explains how to access and operate your library. Most of the library functions described here can be found under the Operations menu. Logging In To access the remote management interface, the Operator and Administrator must first log in to the library, in order to perform library functions or view library operations. If you are logging in to the library for the first time using the default Administrator account (Administrator), leave the password field blank.
Importing Cartridges via I/E Slot You can import cartridges using either the library interface or the host server software application. The instructions included below focus on the library interface method for importing cartridges. Please refer to your host application documentation if you wish to use the host to import cartridges. Note 1. Insert cartridges into the I/E station using the Open IE Slot command on the Front Panel Interface (FPI).
Import Cartridges via Bulk Loading of Magazines Another way to import cartridges is through bulk loading. Eject the magazines and manually insert, directly into storage slots, as many cartridges as you plan to use. Once the magazines are inserted and the inventory completed, the library configuration can be viewed from the remote management home screen or from the “slots” button on the front panel interface (FPI) home screen.
NB: When you are unloading tape drives, only drives loaded with media appear. The paths to open the appropriate screens are: • From the RMI, select Operations > UnLoad Drive • From the FPI, select Menu > Operations > UnLoad Drive Cleaning Tape Drives Tape drives require periodic cleaning at recommended intervals. At least one cleaning slot must be configured to enable automatic cleaning of tape drives. Manual cleaning can be performed even if no cleaning slots are configured.
Manual Clean Both the front panel and the remote management interface provide menu and command selections to perform manual drive cleaning operations. Manual drive cleaning operations allow the selection of a drive to be cleaned, regardless of the drive has requested cleaning or not. The library will automatically scan through the cleaning slots, if any, and select the most used cleaning cartridge.
Removing the Magazine from the Unit The following illustration shows the correct way to remove the magazine from its bay. Note You cannot remove the magazine if the unit is password protected or locked by host software through a Prevent Medium Removal SCSI command. When ejecting the magazine it automatically pops out a few inches. With one hand, grip the handle on the outer side of the magazine bezel and hold the other hand under the magazine. See Figure 32.
Removing Cartridges from the Magazine Gently press the cartridge release tab towards the cartridge until the cartridge is released. See Figure 34. The cartridge is spring loaded, so it is important to prevent the cartridge from popping all the way out. Warning Prevent the cartridge from falling down, in order to avoid possible damage or loss off data. Figure 34. Ejecting a Cartridge from the Magazine Slot. Gently press the cartridge release tab towards the cartridge until the cartridge is released.
Manual/Emergency Release of Magazines In failure situations (either with the library itself, in the event of a power loss, or in situations where you need to manually release the magazines), a manual/emergency release operation is available. To activate the emergency magazine release feature, you must use the magazine release tool that is fastened to the back of the library. See Figure 2. This tool must be inserted through the hole at the bottom of each magazine, as shown in Figure 36.
8 8 Getting Status and Information Operator and Administrator can view information about the library by accessing items under the Reports menu. The Reports Menu Information is available from both the front panel interface (FPI) and remote management interface (RMI). We recommend using the RMI to view the reports due to the limited amount of information it is possible to display on the compact LCD screen on the FPI. Also, the FPI reports show only a subset of the RMI reports.
• SCSI ID • Fibre Channel ID • Fibre Topology • Fibre Channel Speed • SAS Address • SAS Port Address • Assigned Partition <1, 2, 3, or 4> • Control Path • Drive Serial Number (Drive SN) • Drive Firmware Version (Drive FW) • World-Wide Name • World-Wide Node Name The following partition and drive information is availabl
Statistics The Statistics Report contains the following statistics of the library: • Number of Fetches • Number of Stows • Power On Time • Time since drive cleaning The paths to open the appropriate screens are: • From the RMI, select Reports > Statistics • From the FPI, select Menu > Reports > Statistics Event Log The Event Log Report provides information on library events and errors. • Email Log • Download Log • Log The path to open the report from the RMI is Reports > Event Log.
9 9 Adding, Removing and Replacing This chapter describes how to add, remove, and replace hardware within your library. Adding, removing, or replacing library components requires you to power off the entire library if you do not have a redundant power supply system. Power Supply Unit These instructions explain how to remove and replace a power supply, how to add a second power supply to achieve a fully redundant power supply solution. Figure 37.
Replacing a Power Supply These instructions explain how to remove a single power supply to replace it with a new one. When adding a power supply, no interaction on the front panel or the remote management interface is necessary. If the library is fitted with two power supply modules, then it is possible to replace the power supply without switching off the power.
Adding a Redundant Power Supply These instructions explain how to add a second (redundant) power supply. It is possible to perform this operation without interrupting the operation of the library. No interaction on the front panel or the remote management interface is necessary when adding a power supply. Caution You must switch off the correct power switch and remove the correct power cord when performing this procedure. The correct switch and power cord are noted in this procedure.
Hot-Swapping a Redundant Power Supply These instructions explain how to hot-swap a redundant power supply in T40+ if it is fitted with 2x power supplies. It is possible to perform this procedure without interrupting the operation of T40. No interaction on the front panel or the remote management interface is necessary when adding a power supply. Caution You must switch off the correct power switch and remove the correct power cord when performing this procedure.
Tape Drive Unit Note To make sure you do not interrupt your host system, we recommend that you power off your library before you add, remove or replace a tape drive unit. Adding a Tape Drive You can add tape drives so that your library contains four half-height drives, two full-height drives, or a combination of these. Note A full-height drive can occupy the bottom two half-height drive positions or the top two half-height drive positions, but NOT the middle two half-height drive positions.
8. Install cover plates over the empty drive bay. Use a screwdriver to mount the plates. If you do not have enough cover plates, order replacements. It is important that all empty drive bays have cover plates to keep unwanted materials out of the library. Warning Running the library without a cover plate can be dangerous. Removing and Replacing a Tape Drive These instructions explain how to remove a tape drive and replace it with a new one. Required tools: None. 1.
10 10 Updating Firmware The Administrative User is able to update firmware on the StorageLibrary. The latest firmware versions for the library can be found on http://www.tandbergdata.com. You can also regularly monitor the website for firmware updates, but you need to make sure that the firmware you download is compatible with your library and tape drives. There are two types of firmware that can be updated on the library: library firmware and tape drive firmware.
Once the update process has started, you must wait until it completes. Do NOT attempt to interrupt the process in any way, or loss of either data or library operability could result. Caution 2. Open Reports > Library on the library to verify that the library firmware was updated. NOTE: After uploading the file, the RMI is inoperable. The progress of the FW upgrade process is displayed on the front panel interface (FPI). The library reboots when the FW upgrade has completed.
Caution Once the update process has started, you must wait until it completes. Do NOT attempt to interrupt the process in any way, or loss of either data or library operability could result. 4. Verify Drive Firmware Update a. In TDkit, click Device Overview and take a look at the label FW revision; below the picture of the tape drive. NOTE: Be aware that some tape drives do not report when flashing is finished. Wait 5 minutes before rebooting the StorageLibrary.
11 11 Working With Cartridges and Barcodes This chapter describes how to work with cartridges and barcodes. When working with cartridges, there are certain considerations that should be taken into account. It is recommended that all cartridges in the library should have a barcode label. In addition, when loading your library, you should be aware of whether or not your cartridges are write-protected. This section discusses these types of items in general terms.
Write-Protecting Cartridges All cartridges have a write-protect (write-inhibit) switch to prevent accidental erasure or overwriting of data. The switch is located on the left side of the cartridge front. To write-protect the cartridge, slide the red or orange write-protect switch to the right so that the padlock shows in the closed position. See Figure 42. Before loading a cartridge into the library, make sure the write-protect switch is positioned correctly (either on or off). Figure 42.
12 12 Troubleshooting The library includes advanced system monitoring and alerting mechanisms that inform you of library status and issues. It also notifies you of the issues it detects, and guides you through diagnosing and correcting issues before problems otherwise start to interfere with backups.
Closing RAS Tickets After using the information in the RAS ticket to resolve your library issue, use the prompts on the screen to close the RAS ticket. Supported RAS Tickets Table 4. Supported RAS Tickets RAS Ticket Severity Level Display Message Description Suggested Action R01ZZ High Diagnostic number ZZ failed. The diagnostics number ZZ failed. Reboot the loader and retry the operation. R0200 Urgent Initialization of the robotics failed.
RAS Ticket Severity Level Display Message Description Suggested Action R0206 High Drive-n cleaning failed. Expired cleaning tape. The cleaning operation failed due to an expired cleaning tape. Please remove the expired cleaning media from the system, and import a new cleaning media. To import cleaning media, you should open the I/E station and insert one or more cleaning tapes. The cartridges must be assign to the Cleaning or System partition. R0207 High Cleaning cartridge in drive-n.
RAS Ticket Severity Level Display Message Description Suggested Action R1129R112C Urgent Failed to stow at drive n. Failed to insert cartridge in drive Reboot the loader and retry the operation. If failure persists, insert the cartridge into a magazine slot, remove the magazine and verify that the cartridge is not damaged. If failure persists, replace the drive CRU. R1200R1228 Urgent Failed to fetch at slot n.
RAS Ticket Severity Level Display Message Description Suggested Action R3002 Urgent The Pass-Thru box is not in place The Pass-Thru box is not in place. Eject the Pass-Thru magazine and insert the Pass-Thru box. Reinsert the Pass-Thru magazine and retry the operation. R3003 Urgent The Pass-Thru box is not empty A cartridge has been detected in the Pass-Thru box. Eject the Pass-Thru magazine and remove the cartridge from the Pass-Thru box.
RAS Ticket Severity Level Display Message Description Suggested Action R6012 High Drive n Tape Alert 12.Unsupported Format. You have tried to load a cartridge of a type which is not supported by this drive. Use another tape. R6020 High Drive n Tape Alert 20. Clean Now. The tape drive needs cleaning. If the operation has stopped, eject the tape and clean the drive If the operation has not stopped, wait for it to finish and then clean the drive. Check the user manual for cleaning instructions.
Interpreting LEDs LEDs provide a visual indication of the status of certain library components. LEDs can sometimes communicate that a problem exists when the RAS ticket cannot. For example, a LED can indicate a firmware problem that prohibits the library from generating RAS tickets. The following components of the library have LEDs: • Front Panel • Ethernet Connector The Maintenance Menus Table 5.
Verifying Hardware 1. If you are using SCSI, the library uses one SCSI ID for each SCSI tape drive. Verify that the drive SCSI IDs are set to unique SCSI IDs that are not used by any other SCSI device on the same bus. Depending on other devices attached to the same SCSI bus and their SCSI IDs, you may need to change the SCSI ID of the tape drive(s) before you can use the library. 2. Verify that the system recognizes the tape drives during the boot process. 3.
Troubleshooting Matrix The tables below describe different problem situations and suggested actions to try to resolve the problem. Table 7. Troubleshooting Matrix - Power with Solution Problem Solution Power Library does not power on Check the power cord connections and check that the power cords are connected in the correct AC-inlet. Make sure there is power to the outlet. Try another working outlet. Verify that the power supply is properly inserted into the bay.
Table 8. Troubleshooting Matrix - Cartridge Movement with Solution Problem Solution Cartridge Movement Library does not take inventory Make sure the transport screws are removed. Make sure all magazines are in their locked position. Write down any error information given on the FPI or RMI. Contact your service representative. Cartridge stuck in drive Power cycle the library. If you use redundant power supplies, remember to turn both switches OFF.
Table 9. Troubleshooting Matrix - Media with Solution Problem Solution Media Media barcode labels Make sure the barcode labels are applied in the correct orientation on the cartridge. See Labeling Cartridges for the Barcode Reader. Make sure there are no wrinkles on the label. Make sure that StorageLibrary specific labels are used. If all of the above are OK, replace the label with a new one. If problem continues, contact your service representative.
Problem Solution SCSI problems Make sure that the correct host controller card is installed. Verify that the SCSI cables are not damaged and that the total SCSI cable length does not exceed the maximum required length. Verify that the drive SCSI IDs are set to unique SCSI IDs that are not used by any other SCSI device on the same bus. Verify that the host application and the device drivers are installed with the most recent patches to support the tape drive.
Table 13. Troubleshooting Matrix - Write or Read Issues with Solution Problem Solution Write or Read Issues Contaminated head Avoid contamination by ensuring that the library is installed in a clean, contamination-free environment. Cartridges should be stored vertically in their plastic cases. Continue cleaning the tape drive as needed.
Table 15. Troubleshooting Matrix - Errors Displayed on Front Panel with Solution Problem Solution Errors Displayed on Front Panel There is an error information on the LCD display Write down the error information given on the FPI. Follow the instructions given in the RAS ticket. Power cycle the library. If you use redundant power supplies, remember to turn both switches OFF. Contact your service representative. There is an error information on the RMI Write down the error information given on the RMI.
13 13 Shipping or Transporting the StorageLibrary Re-inserting the Transport Locking Screws If you need to move or ship the StorageLibrary you need to re-install the transport locking screws to protect the robotics, and in order to keep the warranty. The screws secure the robotics to the chassis and hold the robotics in a locked position during transportation. Use the instructions below to re-insert the transport locking screws. 1. Locate the transport locking screws.
Figure 43. Transport Locking Screws Marked with Red Plastic Tab Packing the StorageLibrary If you want to ship the library you need to use the original packaging in order to keep the warranty. The packaging has been designed specifically for safe transportation of the StorageLibrary. See Figure 44. If you need to order new packaging contact Technical Support. For contact information, see Getting More Information or Help. Figure 44.
14 14 Specifications Tandberg Data StorageLibrary T40+ Series follows the specifications described in this chapter. Table 18 lists the library components available. Table 18. Library Specification Summary StorageLibrary T40 T40+ T80+ T120+ 40 slots 40 slots 77 slots 114 slots Maximum Capacity LTO3 (native/compressed) 16 / 32 TB 16 / 32 TB 30.8 / 61.6 TB 45.6 / 91.2 TB Maximum Capacity LTO4 (native/compressed) 32 / 64 TB 32 / 64 TB 61.6 / 123.2 TB 91.2 / 182.
Library Dimensions Table 19. Library Dimensions T40+ Dimensions Width 445.0 mm +/- 0.5 mm (17.52” +/- 0.02”) Height 176.4 mm max (6.945”) Rear depth 770.6 mm max (30.34”) Front depth 31.0 mm max (1.22”) The rear depth is measured from the rear surface of rack mount bracket to the rearmost feature of the library. The front depth is measured from the rear surface of the rack mount bracket to the front most feature of the library. Library Component Weights Table 20.
Power Requirements Table 21. Library Power Requirements Power Requirements Values Input Voltage 100 – 240 VAC Input Frequency 50 –- 60 Hz Inrush Current (Cold Start) Less than 15 A, 115 VAC Less than 30 A, 230 VAC Power Consumption Average 70 W Power Consumption Peak* 120 W* * Maximum peak length, less than 10ms. Climatic Specifications Table 22.
15 15 Safety and Regulatory Information Safety Approvals This product complies with the following safety standards: Europe EN60950-1 / A11: 2004 USA UL60950-1: 2006, First Edition Canada st CSA C22.2 No. 60950-1-03 1 Edition, 2006 CB report IEC 60950-1: 2001 EMC Approvals This product complies with the following EMC standards: Europe EN55022: 1998 +A1: 2000 +A2:2003, Class A Warning: This is a class A product.
USA FCC: 47 CFR Part 15 Subpart B, Class A Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
16 16 Approved Drive Types Table 25. Approved Drive Types and Compatible Cartridges LTO Generation Drive Type IBM LTO-4 full-height SCSI IBM LTO-4 full-height Fibre Channel IBM LTO-4 half-height SCSI IBM LTO-4 half-height SAS IBM LTO-3 full-height SCSI IBM LTO-3 fulll-height Fibre Channel LTO4 LTO3 LTO2 LTO1 Yes* Yes* Read only No No Yes* Yes Read only * LTO3 and LTO4 drives support WORM cartridges.
