User guide

96 Shipping or Transporting the StorageLibrary
Table 8. Troubleshooting Matrix - Cartridge Movement with Solution
Problem Solution
Cartridge Movement
Library does not take inventory Make sure the transport screws are removed.
Make sure all magazines are in their locked position.
Write down any error information given on the FPI or RMI.
Contact your service representative.
Cartridge stuck in drive Power cycle the library. If you use redundant power supplies,
remember to turn both switches OFF. Allow both the library and
the drive to complete initialization, which in rare cases can take as
long as 10 minutes, and then retry unloading the tape from the
FPI or RMI.
Make sure that the backup software is not reserving the slot or
preventing the tape drive from ejecting the cartridge. The backup
software needs to cancel the reservation and any hold it has on
the tape drive.
Temporarily disconnecting the library from the host server system
eliminates the host system and its software as a problem source.
Remove the tape drive unit from the drive bay. Connect power to
the drive either by connecting it to the library’s power supply or to
an external power supply. Try to eject the cartridge by pushing the
drive’s eject button. The drive unit can be connected to the
library’s power supply by using the power extension cable located
behind the battery holder cover plate on the back of the library.
Follow the drive’s emergency eject procedure to remove the
cartridge from the drive.
Replace the tape drive unit.
Contact your service representative.
Cartridge stuck in magazine Eject the magazine using the front panel interface. Manually
remove the cartridge from the magazine slot.
Contact your service representative.
Cartridge stuck in robotics Power cycle the library. If you use redundant power supplies,
remember to turn both switches OFF.
Write down any error information given on the FPI or RMI.
Contact your service representative.
Failed to move cartridges Write down any error information given on the FPI or RMI.
Contact your service representative.
Failed to insert cartridge into
drive
Check failing media for pin damage (buckling pin).
Hold the cartridge in your hand with the Write Protect Switch to
your left and orientation arrow pointing away from you. On the
right side, all the way in front, is a small door that can be opened
by sliding a door towards you. Inside the cartridge you should see
a metal pin. The pin must be parallel with the cartridge front and is
held in place by two metal grippers at each end (top and bottom
of the cartridge). The media should be attached to this pin. You
see only the top and bottom part of the pin. If the pin is missing,
loose or damaged, the tape will be damaged and rejected from
the drive.