Product manual

ManualsBrandsTandberg Data Manualscomputers & electronicsStorageLibrary T24, 24 slots - LTO3 FH FC

Summary of content (282 pages)

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PRODUCT WARRANTY CAUTION The StorageLibrary T24 by Tandberg Data Corporation is warranted to be free from defects in materials, parts, and workmanship and will conform to the current product specification upon delivery. For the specific details of your warranty, refer to your sales contract or contact the company from which the library was purchased.
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NOTES iv PRODUCT MANUAL 433686
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Contents About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv 1 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Library Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Library Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2 Installing the Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Obtaining Accessories and Equipment . . . . . . . . . . .
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Viewing Information on the Statistics Page . . . . . . . . . . . . . . . . . . . 105 Using the Utility’s Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 5 Operating the Library. . . . . . . . . . . . . . . . . . . . . . . . . . 117 Preparing Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Inserting and Moving Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . Loading Cartridges into a Magazine . . . . . . . . . . . . . . . . . . .
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8 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199 Library Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199 Tape Drive Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202 Backup Software Reports an Error. . . . . . . . . . . . . . . . . . . . . . . . . . 204 Before Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . 206 Advanced Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . .
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Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Figures 1 Product Overview Figure 1-1 Figure 1-2 Figure 1-3 Figure 1-4 2 Assembling the left-side rail . . . . . . . . . . . . . . . . . . . . . . . . . . . Assembling the right-side rail . . . . . . . . . . . . . . . . . . . . . . . . . . Attaching the left-side rail to the rack . . . . . . . . . . . . . . . . . . . . Placing the library on the rails . . . . . . . . . . . . . . . . . . . . . . . . . Attaching the library to the rails at the back of the rack. . . . . . . SCSI connectors . . . . . . . .
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4 Using the Remote Management Utility Figure 4-1 Figure 4-2 Figure 4-3 Figure 4-4 Figure 4-5 Figure 4-6 Figure 4-7 5 Operating the Library Figure 5-1 Figure 5-2 Figure 5-3 Figure 5-4 Figure 5-5 Figure 5-6 7 Remote Management Utility–Home page. . . . . . . . . . . . . . . . . 88 Remote Management Utility–Library and Tape Drive Status . . . 91 Remote Management Utility–Status window . . . . . . . . . . . . . . 92 Remote Management Utility–Inventory page . . . . . . . . . . . . . .
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D Shipping the Library Figure D-1 Figure D-2 Figure D-3 Figure D-4 Figure D-5 Figure D-6 Figure D-7 Figure D-9 Figure D-10 Figure D-11 Figure D-12 Figure D-13 Figure D-14 APRIL 2007 Shipping locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Shipping lock replacement–step 1 . . . . . . . . . . . . . . . . . . . . . Shipping lock replacement–plastic shipping lock step 1 . . . . . Shipping lock replacement–plastic shipping lock step 2 . . . . .
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NOTES xii PRODUCT MANUAL 433686
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Tables 3 Configuring the Library Table 3-1 Table 3-2 Table 3-3 Table 3-4 Table 3-5 Table 3-6 Table 3-7 5 Tape drive status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . Library command status messages . . . . . . . . . . . . . . . . . . . . . . Library command-state status messages . . . . . . . . . . . . . . . . . . Operator button descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . Library configuration options . . . . . . . . . . . . . . . . . . . . . . . . . .
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Table C-3 Table C-4 E Error Messages Table E-1 Table E-2 xiv PRODUCT MANUAL ASC/ASCQ error codes for a Medium Error (SK 3) with WORM media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232 ASC/ASCQ error codes for a Data Protect error (SK 7) with WORM media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232 Library error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244 Library “fatal” error messages . . . . . . . . . . . . . .
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ABOUT THIS MANUAL ABOUT THIS MANUAL This manual describes how to install, configure, operate, maintain, and troubleshoot the StorageLibrary T24 by Tandberg Data Corporation. It also provides specifications for the library. NOTICE–This manual may contain some preliminary information that may change without notice. WHERE TO LOOK FOR INFORMATION Installation If you are performing first-time installation: Read Chapter 1 for an overview of the library’s features and components.
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ABOUT THIS MANUAL Supplemental Information Read Appendix A for physical, performance, power, environmental, Universal Serial Bus (USB), and safety agency specifications. Read Appendix B for information about the interface specifications (SCSI and Ethernet). Read Appendix C for information about the WORM capability of the LTO-3 tape drive. Read Appendix D for packing and shipping instructions if you need to return the library for service.
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ABOUT THIS MANUAL SCSI-3 Primary Commands (SPC), INCITS 301-1997 [R2002] Information Technology - SCSI-3 Medium Changer Commands (SMC), ANSI INCITS 314-1998 Information Technology – SCSI Parallel Interface-3 (SPI-3), ANSI INCITS 336-2000 Information Technology - SCSI Parallel Interface-2 (SPI-2), ANSI INCITS 302-1998 Information Technology - SCSI Stream Commands-2 (SSC-2), ANSI INCITS 380-2003 TapeAlert Specification, NCITS T10/02-142R0, Version 3.
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ABOUT THIS MANUAL NOTES xviii PRODUCT MANUAL 433686
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1 PRODUCT OVERVIEW Congratulations on selecting the StorageLibrary T24 by Tandberg Data Corporation. The library provides unattended data storage, archiving, backup, and retrieval for small PC workgroups to multi-server networks. The library features Tandberg Data’s patented, award-winning ExaBotics™.
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CHAPTER 1—PRODUCT OVERVIEW Tape drives. The library contains high-performance, high-capacity LTO tape drives in one of these options: One or two half height LTO Ultrium 2 tape drive(s) One or two half height LTO Ultrium 3 tape drive(s) One full height LTO Ultrium 3 tape drive Import/Export (I/E Port). The I/E port allows you to insert and remove one cartridge at a time (such as a cleaning cartridge). Bar code scanner.
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LIBRARY COMPONENTS LIBRARY COMPONENTS The following sections describe the library’s front panel, internal, and back panel components. FRONT PANEL COMPONENTS Figure 1-1 shows the library’s front panel components.
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CHAPTER 1—PRODUCT OVERVIEW Reset the library Set tape drive configuration options View tape drive status and information Import/Export Port (I/E Port) The I/E port allows you to insert or remove cartridges from the library. To prevent unauthorized use of the I/E port, operator panel menus can be password protected or access can be prevented through the backup application. Library Status LED The status LEDs indicate library activity as shown in the following table.
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LIBRARY COMPONENTS BACK PANEL COMPONENTS Figure 1-2 shows the back panel components of the library. Ethernet port USB connector 0 SCSI tape drive cover plate SCSI connectors Figure 1-2 Library’s back panel components (SCSI configuration) Tape Drive Cover Plate The tape drive cover plate allows access to the tape drive(s) for easy replacement, if necessary. Ethernet Port The Ethernet port allows you to connect the library to a 10/100BaseT Ethernet network.
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CHAPTER 1—PRODUCT OVERVIEW SCSI Connectors—If the tape drive(s) installed in the library have SCSI connectors, they can accommodate one of the following.
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LIBRARY COMPONENTS INTERNAL COMPONENTS Figure 1-4 shows the library’s internal components. Left magazine (optional) Half height tape drive Right magazine CHM and bar code scanner Figure 1-4 StorageLibrary T24 internal components Tape Drive The tape drive is mounted at the back of the library. Figure 1-4 shows the library with one HH LTO-2 tape drive installed. The library will also accommodate one FH LTO-3 tape drive, or two HH LTO-3 or HH LTO-2 tape drives.
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CHAPTER 1—PRODUCT OVERVIEW NOTES 8 PRODUCT MANUAL 433686
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2 INSTALLING THE LIBRARY This chapter describes how to install the library. Depending on your requirements, installation will involve most or all of the following steps: To view this information... go to...
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CHAPTER 2—INSTALLING THE LIBRARY OBTAINING ACCESSORIES AND EQUIPMENT Make sure that you have all the accessories and equipment for library installation and operation, as indicated in the following table. If necessary, you can purchase these items from Tandberg Data (see “Contacting Tandberg Data Corporation” on page iii).
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OBTAINING ACCESSORIES AND EQUIPMENT Accessories and Equipment Ethernet Cable One Ethernet cable is provided. You can use this cable to connect the library to an Ethernet network for remote monitoring, firmware upgrades, and diagnostics. If you want to provide your own Ethernet cable—use a shielded Category 5 (10/100BaseT connection) data-grade cable or similar Category 5 cable that is compliant with EIA/TIA 568. The library’s Ethernet port connector is a pin-through-hole RJ-45 shielded connector.
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CHAPTER 2—INSTALLING THE LIBRARY PREPARING FOR INSTALLATION Before installing the library: Make sure that the SCSI host bus adapter card installed in the host computer, any necessary device drivers, and your backup software are compatible with the library. Make certain that an Ultra 160 SCSI host bus adapter (HBA) and any necessary drivers installed in the host computer are compatible with the tape drive(s).
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INSTALLING THE LIBRARY IN A R ACK INSTALLING THE LIBRARY IN A RACK The StorageLibrary T24 library is designed to be installed in a standard 4-post, 19-inch rack, using 2 units (2U) of rack space. Please read the entire section before you begin. Two-post racks will not support the StorageLibrary T24 library.
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CHAPTER 2—INSTALLING THE LIBRARY 3. Assemble the left rail using four M5 screws. Keep the screws loose so that you can adjust the length of the assembled rail, if necessary. Left-side rails (viewed from front) Back flange Back section Small back flange (attach the library here in final step) Front section M5 screw (black) Front flange Figure 2-1 Assembling the left-side rail 4. Assemble the right-side rail in the same way.
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ATTACHING THE R AILS TO THE R ACK ATTACHING THE RAILS TO THE RACK 1. Left side rail assembly—Position the left-side rail assembly in the rack so that the front flange is behind the front screw holes in the rack. Back of Rack Rack rail (back) Depth of rack (E) M5 screw (A) (black) Back flange (D) Rack rail (front) Level Front rack screw holes (B) Front flange (C) M5 screw (A) (black) Front of Rack Figure 2-3 Attaching the left-side rail to the rack 2.
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CHAPTER 2—INSTALLING THE LIBRARY 6. Using a #2 Phillips screwdriver, tighten the four screws holding the rail assembly together. 7. Right side rail assembly—Repeat steps 1 through 6 for the right-side rail assembly. Make sure that the right rail assembly is at the same level as the left rail assembly. ATTACHING THE LIBRARY TO THE RAILS Warning The library weighs 43 pounds (19.5 kg). Two people are needed to move or lift the library. Most of the weight is toward the back of the library.
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CONNECTING TO SCSI 3. From the back of the rack, attach the library to the rails by inserting an M3 (the two smaller screws) screw into each of the small flanges. Tighten the screws using a #2 Phillips screwdriver.
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CHAPTER 2—INSTALLING THE LIBRARY GUIDELINES FOR CONNECTING TO SCSI Keep these guidelines in mind as you plan your SCSI connections: Do not connect to an inadequate host bus adapter. ! Important Both LTO-2 and LTO-3 SCSI tape drives are Ultra 160 SCSI devices and require a minimum Ultra 160 non-RAID SCSI host bus adapter card. Do not connect single-ended SCSI devices.
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CONNECTING TO SCSI 2. Power off the host. Power switch (off = 0) Terminate (if needed) 0 SCSI connector Figure 2-6 SCSI connectors 3. Connect a SCSI cable to the host computer and to one of the tape drive SCSI connectors. ! Important Do not over-tighten the SCSI cable jack screws. 4. If the tape drive in the library is the last device on the SCSI bus, install a terminator on the unused SCSI connector.
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CHAPTER 2—INSTALLING THE LIBRARY CONNECTING THE LIBRARY TO FIBRE CHANNEL This section provides instructions for connecting the tape drive(s) in the library to a Fibre Channel network. Figure 2-7 shows the back panel of the StorageLibrary T24 FC Library. Each tape drive includes one integrated dual LC optical fiber connector, Port A, for connecting the tape drive to a Fibre Channel network.
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CONNECTING THE LIBRARY TO ETHERNET CONNECTING THE LIBRARY TO ETHERNET The library’s Remote Management utility (described in Chapter 4) allows you to remotely monitor operations when the library is connected to an Ethernet network. You can also create diagnostic listings and upgrade library firmware. For information about upgrading firmware and creating diagnostic listings, see page 190. To connect the library to Ethernet using the provided cable: 1.
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CHAPTER 2—INSTALLING THE LIBRARY 2. Connect the other end of the cable to the network or directly to the server you plan to use to run the library’s Remote Management utility or to upload firmware. See Chapter 7, “Maintenance for information about downloading firmware and performing diagnostics.
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POWERING ON THE LIBRARY APPLYING POWER TO THE LIBRARY To power on the library: 1. Make sure that the power switch on the back of the library is off (the 0 is pressed). Power switch (off = 0) 0 Power connector Figure 2-11 Power switch and power connector 2. Connect the female end of the power cord to the power connector on the back of the library. ! Important Two power cords are shipped with the library: One for use in the US and Canada, and one for use in Europe.
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CHAPTER 2—INSTALLING THE LIBRARY message when you power it on with the shipping lock installed. TANDBERG DATA Storage Library Lib T24 : Hardware Error Picker ship-lock 1) Remove Picker Lock 2) Reset Library Move Lib Maint Drive “PLASTIC ” AND “STANDARD” SHIPPING LOCK PREPARATION 1. Remove the left magazine. Press the left magazine eject button, if needed. While supporting it, gently slide the magazine straight out of the library.
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POWERING ON THE LIBRARY 1. Remove the screw. Remove the screw securing the shipping lock (the lock is shown as red in these illustrations). Keep this screw for use in a later step. Lock handle Screw Figure 2-13 Shipping lock removal–plastic shipping lock step 1 2. Remove the lock. Grasp the lock handle and slowly pull the shipping lock out of the opening as shown below (you may encounter slight resistance). The lock is the red object in Figure 2-13 and Figure 2-14.
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CHAPTER 2—INSTALLING THE LIBRARY STANDARD SHIPPING LOCK REMOVAL Carefully follow these steps to properly remove the shipping lock. ! Important Some of these views show the library with the top cover removed for clarity. DO NOT remove the top cover or you will void your warranty. 1. Remove the screw. Remove the screw securing the shipping lock. Keep this screw for use in a later step. Lock handle Screw Figure 2-15 Shipping lock removal–standard shipping lock step 1 2. Rotate the robot.
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POWERING ON THE LIBRARY 3. Dislodge the shipping lock–first step. Grasp the lock handle and gently push the lock to the right approximately one inch (2.5cm). This moves the lock off of critical components on the robot. Front view 3. Lock handle Front isometric view 4. Lock handle 4.
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CHAPTER 2—INSTALLING THE LIBRARY 5. Remove the shipping lock. With the lock lifted above the robot, slowly pull the shipping lock out of the opening as shown below. Lock Robot Lock handle Front of library Figure 2-18 Shipping lock removal–standard shipping lock step 5 6. Replace the magazine. Securely grasp the left magazine (or magazine blank) and slide it straight into the library. Use care not to twist it or move it side to side—it must be inserted “straight” into the opening.
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POWERING ON THE LIBRARY 2. Remove the adhesive label securing the lock to the top of the library. –IMPORTANT!– READ FIRST BEFORE OPERATING AUTOLOADER REMOVE THIS LABEL AND METAL SHIPPING KEY TO UNLOCK INTERNAL MECHANISM 3. Remove the shipping lock by carefully prying the shipping lock straight up and out of the top of the library. Figure 2-19 Shipping lock removal–three prong shipping lock COMPLETING THE POWER-ON SEQUENCE After removing the shipping lock, continue with this section. 1.
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CHAPTER 2—INSTALLING THE LIBRARY 3. Ensure that both magazines are fully seated. Once they are fully seated, the library updates its inventory. While updating inventory, the library displays the inventory status (XX%). TANDBERG DATA Storage Library T24 Lib : Update Inventory XX% : (Current action) D-1 Move : No Tape Lib Maint Drive 4. Set the SCSI IDs. If necessary, set the SCSI IDs for the tape drive(s)—You can use the default IDs or change them if they conflict with other devices on the SCSI bus.
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VERIFYING THE HARDWARE INSTALLATION CHECKING THE LIBRARY INSTALLATION If the library did not power on as described, check the following: Is the power switch on? Is the power cord inserted correctly? Are the devices on the SCSI bus attached to the tape drive(s) installed in the library all LVD (SCSI library)? Is the SCSI cable firmly connected to the tape drive(s) and host computer or other devices on the bus? Are the Fibre Channel cables firmly connected to the tape drive and Fibre Channel hub
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CHAPTER 2—INSTALLING THE LIBRARY Use LibTool to view the cartridge inventory and to move tapes into and out of the tape drive(s). Use LTOTool to run a Write/Read test to verify that the tape drive(s) can perform write and read operations.
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3 CONFIGURING THE LIBRARY After installing the library hardware, you are ready to set configuration options. This chapter provides the following information for the library: To view this information... go to...
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CHAPTER 3—CONFIGURING THE LIBRARY Viewing the Home Screen During normal operation, the Home screen appears on the LCD (see below). By default, the Home screen displays the operating status of the library and tape drive or tape drives. TANDBERG DATA Storage Library Lib D-2 D-1 T24 : Idle : No Tape : No Tape Move Lib Maint Drive Note: This screen shows a library configured with two tape drives. If your library has one tape drive installed, the additional line (D-2) does not show a status.
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A CCESSING CONFIGURATION OPTIONS Table 3-1 Tape drive status messages (continued) Message Meaning D-n: Reading The tape drive is currently reading data from the tape. D-n: Erasing The tape drive is erasing data from the tape. D-n: Locating The tape drive is locating data on the tape. D-n: Rewinding The tape drive is rewinding the tape. Library status messages Some examples of library status messages are shown in Table 3-2 and Table 3-3.
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CHAPTER 3—CONFIGURING THE LIBRARY Table 3-3 shows the current state of the commands. Table 3-3 Library command-state status messages Message Meaning Calibrate The library is calibrating a mechanism. Positioning The library is positioning the robot to the desired location. Loading The library is loading a cartridge into a tape drive. Wait Drive Load The library is waiting for a tape drive to complete a load. Unloading The library is unloading a cartridge from a tape drive.
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A CCESSING CONFIGURATION OPTIONS OVERVIEW OF LIBRARY MENUS When the Home screen is displayed on the LCD, press Move, Lib, Maint, or Drive to access the library’s main menus. TANDBERG DATA Storage Library Lib D-2 D-1 T24 : Idle : No Tape : No Tape Move Lib Maint Drive Once you are within a menu, press Select, Back, , or to move through the main menus and see the sub-menus (see example below).
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CHAPTER 3—CONFIGURING THE LIBRARY Table 3-2 provides an overview of the library’s main menus. Figure 3-2 shows the organization of the menus.
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SETTING CONFIGURATION OPTIONS Home Screen Menu Move Lib (Move Cartridges) (Library Properties) Load Drive(s) Library ID Unload Drive(s) Maint Drive (Maintenance/ Diagnostics) (Tape Drive Properties) Library Maintenance [Library type, serial number, code level, and SCSI ID (and LUN) or WWNN] Library Status Library History Import Cartridges Export Cartridges Inventory Drive ID (Drive type, code level, and serial number) Interface Library Diagnostics View Slots View Drives View I/E Ports
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CHAPTER 3—CONFIGURING THE LIBRARY Table 3-5 provides an overview of each configuration option. Read through the table to determine which options you need to set, and then follow the steps on the referenced pages. Table 3-5 Library configuration options Configuration option Description See... LCD Language You can change the language for the LCD display from English (the default setting) to French, German, Italian, or Spanish.
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SETTING CONFIGURATION OPTIONS Table 3-5 Library configuration options (continued) Configuration option Description See...
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CHAPTER 3—CONFIGURING THE LIBRARY Spanish To change the LCD language: 1. At the Home screen, press Lib. If necessary, enter the operator panel password (see page 80). 2. Press until the selection arrow ( ) points to Select Language. Library Library ID Inventory Password Select Language Library Settings Select Back 3. Press Select. 4. Press Modify. 5. Press or Press Select. until the selection arrow ( ) points to the desired language.
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SETTING CONFIGURATION OPTIONS 1. At the Home screen, press Lib. If necessary, enter the operator panel password (see page 80). 2. Press until the selection arrow ( ) points to Library Settings. Library Library ID Inventory Password Select Language Library Settings Select Back 3. Press Select. 4. Press until the selection arrow ( ) points to Display Settings. 5. Press Select. Changing the Brightness The brightness setting changes the brightness of the backlight.
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CHAPTER 3—CONFIGURING THE LIBRARY 4. Press Select to accept the change, or Back to restore the previous value. 5. Press OK to continue. 6. Press Back (as needed) to return to the Home screen. Changing the Contrast The contrast setting changes the contrast of the Liquid Crystals. Too high a value will “wash out” the display, and too low a value will cause darkness and streaking. To change the LCD contrast: 1. At the Home screen, press Lib. If necessary, enter the operator panel password (see page 80). 2.
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SETTING CONFIGURATION OPTIONS 6. Press until the selection arrow ( ) points to Display Contrast. Display Settings Display Brightness Display Contrast Reverse Video Select Back 7. Press Select, and then Modify. Press + or – until the selection changes to the desired value. As you change the value, the display will update to show the result of the current value. 8. Press Select to accept the change, or Back to restore the previous value. 9. Press OK to continue. 10.
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CHAPTER 3—CONFIGURING THE LIBRARY 4. Press until the selection arrow ( ) points to Display Settings. Library Settings Emulation Mode Ethernet Display Settings X Storage Settings Restore Defaults Select Back 5. Press Select. 6. Press until the selection arrow ( ) points to Reverse Video. Display Settings Display Brightness Display Contrast Reverse Video Select Back 7. Press Select, and then Modify. Press + or – to toggle between Enable and Disable.
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SETTING CONFIGURATION OPTIONS Once you enable the Reverse Video feature, the front panel looks like this: 9. Press OK to continue. 10. Press Back (as needed) to return to the Home screen. SETTING THE DATA CARTRIDGE SLOT COUNT You can limit the number of slots visible to the SCSI interface for compatibility with backup software. To change the visible number of slots: 1. At the Home screen, press Lib. If necessary, enter the operator panel password (see page 80). 2.
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CHAPTER 3—CONFIGURING THE LIBRARY 4. Press until the selection arrow ( ) points to Storage Settings. Library Settings Operation Mode Ethernet Display Settings Storage Settings Restore Defaults Select Back 5. Press Select. 6. Press until the selection arrow ( ) points to Slot Count. 7. Press Select. Slot Count Slot Count: n Modify OK 8. Press Modify. Press + or – until the selection changes to the desired value. Press Select. 9. Press OK to continue. 10.
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SETTING CONFIGURATION OPTIONS ENABLING AND DISABLING THE I/E PORT The library ships from the factory with the I/E port enabled. Use these instructions to disable the I/E port, or to enable it if it was previously disabled. ! Setting Description Enabled Use the I/E port to import and export cartridges without removing an entire magazine Disabled Gain one more cartridge storage slot/cell Changing the I/E Port setting always disables the Fixed Cleaning Slot.
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CHAPTER 3—CONFIGURING THE LIBRARY 4. Press until the selection arrow ( ) points to Storage Settings. Library Settings Operation Mode Ethernet Display Settings Storage Settings Restore Defaults Select Back 5. Press Select. 6. Press until the selection arrow ( ) points to I/E Port. 7. Press Select, and then Modify. I/E Port I/E Port 01: Enabled Modify OK 8. Press + or – to toggle between Enable and Disable. Press Select.
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SETTING CONFIGURATION OPTIONS Note: The library scans the bar code label, not the cartridge. Ensure that you affix the correct label type to the cartridges: LTO-2 labels for LTO-2 cartridges, and LTO-3 labels for LTO-3 cartridges. To enable or disable the media identifier: 1. At the Home screen, press Lib. If necessary, enter the operator panel password (see page 80). 2. Press until the selection arrow ( press Select.
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CHAPTER 3—CONFIGURING THE LIBRARY Disabled Label Media Type Disabled A000001 A000001L1 Modify OK Enabled Label Media Type Enabled A000001 A000001L1 Modify OK 6. Press Select. 7. Press OK to continue. 8. Press Back (as needed) to return to the Home screen. CHANGING THE SCSI IDS Each device on a SCSI bus must have a unique SCSI ID so that it can be identified by the host computer.
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SETTING CONFIGURATION OPTIONS 2. Press until the selection arrow ( ) points to Interface. Drive Drive ID Interface Drive Configuration Library SCSI Bridge Select Back 3. Press Select. Interface Source Drive 01 02 Address: 0051 (element address) Drive 1: (empty) – + Select Back 4. Press + or – to select the tape drive (if your library has more than one tape drive installed). Press Select to see the following screen. Drive SCSI ID Drive 01 SCSI ID: n Modify Ok 5. Press Modify.
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CHAPTER 3—CONFIGURING THE LIBRARY TAPE DRIVE SCSI INTERFACE (LIBRARY BRIDGE) If you have two tape drives installed in the library, you can assign one of them to act as the primary SCSI interface (bridge) for the library. If you have only one tape drive installed, it automatically acts as the SCSI bridge. Note: The library communicates with the host through the SCSI interface of the tape drive(s) via the ADI serial interface. The SCSI interface as seen by the host is the SCSI interface of the tape drive.
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SETTING CONFIGURATION OPTIONS 4. Press Modify. Press + or – to select the desired tape drive. Press Select. Library SCSI Bridge Drive ID 01 02 Address: 0051 (element address) Drive 1: (empty) – + Select Back OK Back The following screen appears. Pending Action: Library SCSI Bridge Reset Will Occur! Continue? 5. Press OK to accept the change or back to cancel the change. 6. Press Back (as needed) to return to the Home screen.
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CHAPTER 3—CONFIGURING THE LIBRARY 2. Press until the selection arrow ( ) points to Drive Configuration. Drive Drive ID Interface Drive Configuration Library SCSI Bridge Select Back 3. Press Select. Drive Configuration 1: IBM LTO FullHigh 2: no drive Modify Note: OK The library lists “no drive” only if there is no room for more tape drives. For example, in the above screen, the library has one full height tape drive installed. The two tape drive number is for two half height tape drives. 4.
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SETTING CONFIGURATION OPTIONS CHANGING THE EMULATION MODE By default, the library operates in Native emulation mode and returns the product identification, “MAGNUM 224,” in response to a SCSI INQUIRY command from an application. If your library software has not yet been certified for the StorageLibrary T24, you can select an option in Table 3-6, which lists the available emulation modes for the library.
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CHAPTER 3—CONFIGURING THE LIBRARY 3. Press Select, and then press Operation Mode. until the selection arrow ( ) points to Library Settings Operation Mode X Ethernet Display Settings Storage Settings Restore Defaults Select 4. Press Select, and then press Emulation Mode. Back until the selection arrow ( ) points to Operation Mode Emulation Mode X Sequential Mode Select Back 5. Press Select, and then press Modify.
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SETTING CONFIGURATION OPTIONS 6. Press until the selection arrow ( press Select. ) points to the desired mode, and then Emulation Mode Native X Exabyte 221L Exabyte 210 Exabyte EZ17 Select Back The LCD displays the following screen: (Emulation Mode) Good OK 7. Press OK. 8. Press Back (as needed) to return to the Home screen. SETTING THE LIBRARY TO OPERATE IN SEQUENTIAL MODE The operation mode determines how the library processes cartridges. The library will operate using one of these two options.
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CHAPTER 3—CONFIGURING THE LIBRARY Random is the default operating mode for the library. To change the operating mode to Sequential, you need to enable the Sequential Mode, and set the Restart and Loop options. 1. At the Home screen, press Lib. If necessary, enter the operator panel password (see page 80). 2. Press until the selection arrow ( ) points to Library Settings. Library Library ID Inventory Password Select Language Library Settings Select Back 3. Press Select. 4.
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SETTING CONFIGURATION OPTIONS 5. Press Select. Press until the selection arrow ( Mode, and press Select. ) points to Sequential Operation Mode Emulation Mode Sequential Mode Select Back Enabling Sequential Mode ! Important If you are using a backup application which is capable of controlling the library, do not configure the library to operate in Sequential mode. a. Press Modify. Sequential Mode Sequential : Mode Restart : Mode Loop : Mode Modify OK b.
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CHAPTER 3—CONFIGURING THE LIBRARY Setting the Restart Option The Restart option determines what the library does after it is reset, power cycled, or when a magazine has been re-inserted. Setting The library... Enabled restarts at the beginning of the cartridge sequence Disabled resume where it left off when the interruption occurred a. At the Restart screen, press + or – to select Enable or Disable. Restart > Enable Disable – + Select Back b.
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SETTING CONFIGURATION OPTIONS 6. Press OK. 7. Press Back (as needed) to return to the Home screen. The Home screen now indicates that the library is operating in Sequential Mode by the following changes. TANDBERG DATA Storage Library Seq A-2 A-1 Move T24 : Idle : No Tape : No Tape Lib Maint Drive Lib (Library) is replaced with Seq (Sequential). D-1 (Drive-1) and D-2 (Drive-2) are replaced with A-1 and A-2 (indicating autoload function).
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CHAPTER 3—CONFIGURING THE LIBRARY Activating the Cleaning Cartridge Cell Activating the cleaning cartridge cell designates the storage location for a cleaning cartridge. Use one of the following options: Slot/Cell 2—if the I/E Port is enabled Slot/Cell 1—if the bottom I/E Port is disabled Note: The library ships from the factory with the I/E Port enabled. In order to use that slot/cell as the fixed cleaning slot, you need to disable it. See “Enabling and Disabling the I/E Port” on page 49.
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SETTING CONFIGURATION OPTIONS 5. Press Select. Fixed Cleaning Slot Fixed Cleaning Slot Slot 2: Disabled Modify OK Select Back 6. Press Modify. Fixed Cleaning Slot > Enable Disabled – + 7. Press + or – until the selection arrow ( Select. ) points to Enable, and then press 8. Press Back (as needed) to return to the Home screen. Enabling the Autoclean Option After enabling the fixed cleaning slot, you can turn on automatic tape drive cleaning by enabling the Autoclean option.
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CHAPTER 3—CONFIGURING THE LIBRARY 2. Press until the selection arrow ( ) points to Cleaning Options. Maintenance Library Maintenance Drive Maintenance Cleaning Options System Reset USB Options Select 3. Press Select, and then press to Auto Cleaning. or Back until the selection arrow ( ) points Cleaning Options Clean Drive Fixed Cleaning Slot Auto Cleaning Cleaning Tape Select Back 4. Press Select. Note: The Fixed Cleaning Slot must be enabled prior to enabling the Auto Cleaning option.
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SETTING CONFIGURATION OPTIONS 5. Press + or – until the selection arrow ( Select. ) points to Enable, and then press Auto Cleaning Enable Disable – + Select Back 6. Press OK. 7. Press Back (as needed) to return to the Home screen.
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CHAPTER 3—CONFIGURING THE LIBRARY Table 3-7 Ethernet configuration options (continued) SNMP If you are using a network-based monitor/management application other than the library’s Remote Management utility, you may need to identify the library’s Simple Network Management Protocol (SNMP) settings to the application.
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SETTING CONFIGURATION OPTIONS 2. Press until the selection arrow ( ) points to Library Settings. Library Library ID Inventory Password X Select Language Library Settings Select Back 3. Press Select. 4. Press until the selection arrow ( ) points to Ethernet. Library Settings Operation Mode Ethernet Display Settings X Storage Settings Restore Defaults Select Back 5. Press Select. Changing the DHCP setting The default setting for the library is DHCP enabled.
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CHAPTER 3—CONFIGURING THE LIBRARY 1. To change the DHCP setting, press points to DHCP. or until the selection arrow ( ) Ethernet DHCP IP Address Subnet Mask Gateway MAC Address Select Back Modify OK 2. Press Select. Ethernet DHCP: Disabled 3. Press Modify. Press + or – to toggle between Enable and Disable. Disabling DHCP addressing (assigned by the server) enables Static addressing (a fixed IP address).
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SETTING CONFIGURATION OPTIONS Changing the IP Address 1. To change the IP address, press IP Address. until the selection arrow ( ) points to Ethernet DHCP IP Address Subnet Mask Gateway MAC Address Select Back Modify OK 2. Press Select. Ethernet IP Address: 000.000.000.000 3. Press Modify. Press + to increase the value. Note: 4. Press Press the + to cycle through all the number choices. to move to the next number. Repeat steps 4 and 5 to change the remaining values in the address. 5. Press Done.
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CHAPTER 3—CONFIGURING THE LIBRARY Changing the Subnet Mask 1. To change the Subnet Mask address, press points to Subnet Mask. until the selection arrow ( ) Ethernet DHCP IP Address Subnet Mask Gateway MAC Address Select Back Modify OK 2. Press Select. Ethernet Subnet Mask: 000.000.000.000 3. Press Modify. Press + to increase the value. Note: 4. Press Press the + to cycle through all the number choices. to move to the next number. Repeat steps 4 and 5 to change the remaining values in the address.
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SETTING CONFIGURATION OPTIONS Changing the Gateway Address 1. To change the Gateway address, press points to Gateway. until the selection arrow ( ) Ethernet DHCP IP Address Subnet Mask Gateway MAC Address Select Back Modify OK 2. Press Select. Ethernet Gateway: 000.000.000.000 3. Press Modify. Press + to increase the value. Note: 4. Press Press the + to cycle through all the number choices. to move to the next number. Repeat steps 4 and 5 to change the remaining values in the address. 5.
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CHAPTER 3—CONFIGURING THE LIBRARY Viewing the MAC Address 1. To view the MAC address, press MAC Address. until the selection arrow ( ) points to Ethernet DHCP IP Address Subnet Mask Gateway MAC Address Select Back 2. Press Select. Ethernet MAC Address: nn ln nn nn nn ln OK 3. Press OK. 4. Press Back (as needed) to return to the Home screen. SETTING USB OPTIONS You can use the library’s USB to share the user selectable configurations between libraries.
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SETTING CONFIGURATION OPTIONS Get configuration from USB —Use this option to “clone” the user selectable configurations from a different library. Use this in conjunction with the “Save configuration from USB” option. The library reads data from the file shown (CAL3CLON.
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CHAPTER 3—CONFIGURING THE LIBRARY 4. Press or until the selection arrow ( ) points to Save Configuration. USB Options New Library Code New Drive Code Save Configuration Get Configuration Save Library Logs Select Back Ok Back 5. Press Select. Pending Action: Save Configuration CAL3CLON.BIN Continue? 6. Press OK to continue with the action, or Back to cancel the action. 7. Press Back (as needed) to return to the Home screen.
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SETTING CONFIGURATION OPTIONS 2. Press until the selection arrow ( ) points to USB Options. Maintenance Library Maintenance Drive Maintenance Cleaning Options System Reset USB Options Select Back 3. Press Select. 4. Press or until the selection arrow ( ) points to Get Configuration. USB Options New Library Code New Drive Code Save Configuration Get Configuration Save Library Logs Select Back Ok Back 5. Press Select. Pending Action: Get Configuration CAL3CLON.BIN Reset Will Occur! Continue? 6.
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CHAPTER 3—CONFIGURING THE LIBRARY SETTING UP LIBRARY PASSWORD PROTECTION To prevent unauthorized users from disrupting library operation, you can set up a password for accessing operator panel menus. When you enable the password, all operator panel functions are prevented. When you press any of the main menu buttons (Move, Lib, Maint, or Drive), the library prompts you for the password.
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SETTING CONFIGURATION OPTIONS 4. Press Modify. Press + or – to switch between Enable and Disable. Password > Enable Disable – + Select Back 5. With the arrow pointed to Enable, press Select. Note: The password can be between 3 and 11 characters long and consists of upper case alphabet letters (“A” to “Z”), lower case alphabet letters (“a” to “z”), and numbers (“0” to “9”).
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CHAPTER 3—CONFIGURING THE LIBRARY This screen shows an example of a password using upper and lower case letters and numbers. Password CATinHAT123 + Done Back 8. Press Done to accept the change, or press Back to reject the change. Once you enable the password, a padlock icon appears in the upper right screen to show that the operator panel is password protected. TANDBERG DATA Storage Library Lib D-2 D-1 Move T24 : Idle : No Tape : No Tape Lib Maint Drive 9.
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SETTING CONFIGURATION OPTIONS 2. Enter the operator panel password by following the steps on page 79. If you forget your password, see “Getting your password hint” on page 82. 3. Press Done. If you entered the correct password, the library displays the screen you requested. Disabling the operator panel password To turn off password protection for the operator panel: 1. At the Home screen, press Lib. 2. Enter the operator panel password (see page 80).
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CHAPTER 3—CONFIGURING THE LIBRARY 5. Press Modify. Press + or – to switch between Enable and Disable. Password Enable > Disable – + Select Back 6. With the arrow pointed to Disable, press Select. 7. Press OK. 8. Press Back (as needed) to return to the Home screen. Getting your password hint In case you forget your password, you can get a password hint. Once you get the hint, contact Technical Support and give them the hint. They will provide the password.
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SETTING CONFIGURATION OPTIONS 3. Press Select. Password Password Hint 0*021*00*0 (example) OK 4. Copy down the password hint and contact Tandberg Data Technical Support (see www/tandbergdata.com). They will provide you with your password. RESTORING THE DEFAULT CONFIGURATION If necessary you can return all of the library configuration settings to their default values. ! Important When you use this option all changes that you previously made to any of the library’s configuration settings are lost.
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CHAPTER 3—CONFIGURING THE LIBRARY 4. Press until the selection arrow ( ) points to Restore Defaults. Library Settings Operation Mode Ethernet Display Settings Storage Settings Restore Defaults Select Back 5. Press Select. The following screen appears. Pending Action: Restore Defaults Reset Will Occur! Continue? OK Note: Back This action will reset the library, which will re-boot the system. 6. Press OK to reset the library, or Back to cancel the action.
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CHECKING THE SETUP Back up several megabytes of data with the tape drive(s) and perform a comparison check on the backed-up data. This determines whether the software and tape drive are communicating properly. If the library and tape drive are not operating as expected: See Chapter 8 for troubleshooting tips See Appendix E for error message descriptions If you cannot resolve the problem yourself, contact Tandberg Data Technical Support (see page iii).
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CHAPTER 3—CONFIGURING THE LIBRARY NOTES 86 PRODUCT MANUAL 433686
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4 USING THE REMOTE MANAGEMENT UTILITY The library’s Remote Management utility allows you to set configuration options, view library and tape drive information, and monitor operation across an Ethernet network. You can access the Remote Management utility using a standard web browser. NOTICE–The functions described in this chapter are subject to change. This chapter explains how to access the Remote Management utility and describes the configuration options and information available through the utility.
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CHAPTER 4—USING THE R EMOTE MANAGEMENT UTILITY 5. Press Enter. The utility’s Home page appears. Figure 4-1 Remote Management Utility–Home page Notes: Navigation tip – To help you more easily navigate, the screen that you are currently viewing is indicated by italics. For example, in Figure 4-1, both the Home and Info text is in italic font. Quick links – You can click on these links from any page for quick access to the following: Click this Link... for quick access to this location...
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VIEWING THE HOME PAGE VIEWING THE HOME PAGE This is the “home page” for the utility. The Home page provides information in four sections. See Figure 4-1 to view the Home page.
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CHAPTER 4—USING THE R EMOTE MANAGEMENT UTILITY LIBRARY INFORMATION PAGE–FIBRE CHANNEL CONFIGURATION WWNN World-Wide Node Name. This shows the number for the WWNN, which is the unique identifier of the device in a Fibre Channel network environment. Notes: The library communicates with the host through the SCSI interface of the tape drive(s) via the ADI serial interface. The SCSI interface as seen by the host is the SCSI interface of the tape drive.
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VIEWING THE HOME PAGE The information available on the Status page is shown in the following figure and described below.
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CHAPTER 4—USING THE R EMOTE MANAGEMENT UTILITY If desired, you can click the Status Window button to open a separate Status window. Figure 4-3 shows an example of a stand-alone Status window. Move the cursor over an element to view its status Figure 4-3 Remote Management Utility–Status window Note: By moving the cursor over the individual elements, you can see the status of that element. Library status information The Library Status section includes the following information.
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VIEWING THE HOME PAGE Robot Control Mode I/E Port This indicates the control mode–Random or Sequential. This indicates if the I/E Port is locked or unlocked. See “Enabling and Disabling the I/E Port” on page 49 for instructions on how to lock and unlock the I/E port. Right Magazine This indicates if the right magazine is locked or unlocked. See “Loading Cartridges into a Magazine” on page 124 for instructions on how to lock and unlock the magazines.
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CHAPTER 4—USING THE R EMOTE MANAGEMENT UTILITY Tape drive status information The Tape Drive Status section includes the following information. Element ID Indicates the element address of the tape drive. Element addresses (indexes) identify locations within the library that can accept a cartridge. The StorageLibrary T24 library has three tape drive configuration options.
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VIEWING THE HOME PAGE INVENTORY The Inventory section provides information from the library’s cartridge inventory. The library maintains a cartridge inventory to keep track of where cartridges are located. An inventory is automatically performed each time the library is powered on, each time a cartridge is inserted or removed from the library, and each time a magazine is inserted into the library.
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CHAPTER 4—USING THE R EMOTE MANAGEMENT UTILITY The storage cells decrease or increase based on the I/E Port setting (enabled or disabled). Disabling the I/E Port increases the storage cell count. See “Enabling and Disabling the I/E Port” on page 49. Tape Drives–The addresses for the tape drives are defined as follows: Tape drive style Location Element Address Single full height Default 81 Top 82 Bottom 81 Second half height Single half height Type: Number drive).
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SETTING CONFIGURATION OPTIONS Change the background color of the utility Change the tape drive cleaning options Change Ethernet configuration Establish a “hint” in case you forget your password To enact changes you make on the Configuration page, enter the password (if you previously set one) in the Web Access Password field, and click the Update button below the fields. A confirmation message appears. Click on the link provided or the product name to return to the Status page.
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CHAPTER 4—USING THE R EMOTE MANAGEMENT UTILITY SCSI configuration—to change the SCSI bridge assignment, click the radio button to the right of the tape drive and click Update. Fibre Channel configuration—to change the SCSI bridge assignment, click the radio button to the right of the tape drive and click Update. ! Important Once you click the Update button and you receive the confirmation message, you need to reset the library.
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SETTING CONFIGURATION OPTIONS To set or change this password: 1. Enter a new password in the “New Front Panel Access Password” field. See page 78 for more information about password protecting the front panel menus, including length restrictions. 2. Re-enter the new password in the “Confirm New Access Password” field. 3. If you are changing an existing password, enter the current password in the “Current Access Password” field.
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CHAPTER 4—USING THE R EMOTE MANAGEMENT UTILITY Control (operation mode)—You can operate your library in either Random mode or Sequential mode. Mode Use Random (the default) Use this mode with an application that controls the library. Sequential Only use this mode if you plan to operate the library without a backup application. In Sequential mode, the library automatically processes cartridges in sequential order without direction from an application.
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SETTING CONFIGURATION OPTIONS Skin This option allows you to change the background color of the utility. Cleaning The Autoclean option enables the library to automatically perform tape drive cleaning without operator intervention. Cleaning the tape drive(s): Via the Remote Management Utility—To set automatic cleaning with the Remote Management Utility: a. Enable the cleaning slot via the front panel (see page 63). b. Load a cleaning cartridge into the library.
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CHAPTER 4—USING THE R EMOTE MANAGEMENT UTILITY See “Check the Cleaning Cartridge Status” on page 133 for information about the cleaning cartridge “count” (number of cleanings remaining). CHANGING ETHERNET CONFIGURATIONS You can change the following settings: NET This option allows you to change the Ethernet addresses. Setting Description To change these setting via the front panel, see “Setting Ethernet Configuration Options” on page 67.
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SETTING CONFIGURATION OPTIONS FTP If you plan to use the library’s FTP interface to upgrade firmware or obtain diagnostic listings, you can view the default FTP User Name and change it, if desired. The default values are: User name: anonymous Password: Exabyte Note: The user name and password are case-sensitive. For information about accessing the library’s FTP interface and using an FTP utility to upgrade firmware or obtain diagnostic listings, see page 190.
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CHAPTER 4—USING THE R EMOTE MANAGEMENT UTILITY SETTING WEB ACCESS PASSWORD PROTECTION Set Web Access Password If desired, you can set up a password to prevent unauthorized users from using the Remote Management utility to change the library’s configuration settings from the Configuration page. To set up a password, follow these steps: 1. If a password has already been set and you want to change it, enter the current password in the “Current Web Access Password” field. 2.
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VIEWING INFORMATION ON THE STATISTICS PAGE VIEWING INFORMATION ON THE STATISTICS PAGE Click on Statistics to view the Statistics page. Figure 4-6 shows the Statistics Home page. Figure 4-6 Remote Management Utility–Statistics Home page LIBRARY STATISTICS The Statistics/Library (Home) page provides the following information: Move Count This indicates the total number of moves that have taken place in the library.
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CHAPTER 4—USING THE R EMOTE MANAGEMENT UTILITY Scan Retry Count This indicates the total number of the bar code scanner has retried scanning a bar code label. Scan Fail Count This indicates the total number of the bar code scanner failed scanning a bar code label. The scanner tries to scan a bar code several before it logs a failure. ELEMENT STATISTICS The Element Statistics section of this page provides the following information: Element ID These are the populated slots in the library.
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USING THE UTILITY’S TOOLS TAPE DRIVE STATISTICS The Statistics Tape Drive page provides the following information (shown with two half-height tape drives installed): Drive Load Count This indicates the number of the library has loaded a cartridge into the tape drive. Drive Reload Count This indicates the number of the library has reloaded a cartridge into the tape drive. Drive 1 indicates either the lower half height tape drive or the full height tape drive.
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CHAPTER 4—USING THE R EMOTE MANAGEMENT UTILITY Move Media This option allows you to move media between slots (including the I/E port) and the tape drive(s). Rd Elem Stat Read Element Status Command – This option performs an Element Status Scan. Park Robot This option parks the robot. You need to park the robot before moving or shipping the library.
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USING THE UTILITY’S TOOLS When you press the Select button, the following screen appears. Once you determine that it is acceptable to continue, press the OK button.
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CHAPTER 4—USING THE R EMOTE MANAGEMENT UTILITY Update from the WEB but let me choose Update from a file of my choice 110 PRODUCT MANUAL 433686
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USING THE UTILITY’S TOOLS Update from the USB port Drive CUP Tape Drive Code Update – Use this option to update the code in the tape drive(s). The following figure shows the options for updating the code. ! Caution Important Make sure that you select and download the correct firmware files. Firmware for other Tandberg Data products is not compatible with the tape drives. Do not attempt to perform library operations or power down the library until after it automatically resets.
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CHAPTER 4—USING THE R EMOTE MANAGEMENT UTILITY When you press the Select button, the following screen appears. Once you determine that it is acceptable to continue, press the OK button.
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USING THE UTILITY’S TOOLS Update from a file of my choice Update from the USB port Lib Test Library Test – Use this option to run test’s on the library. None of these tests will write data to tape, but some of them will load cartridges into and out of the tape drive(s).
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CHAPTER 4—USING THE R EMOTE MANAGEMENT UTILITY To stop a test in progress, click the Stop the Test button. If you press this button, the library completes the current action, and then stops. For example, if the library loaded a cartridge into a tape drive, it unloads it and returns it to its slot before stopping the test. Logs Occasionally, you may be asked by Technical Support to provide diagnostic logs (sometimes called dumps). Use this option to create these logs.
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USING THE UTILITY’S TOOLS Update Library Ring system.
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CHAPTER 4—USING THE R EMOTE MANAGEMENT UTILITY NOTES 116 PRODUCT MANUAL 433686
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5 OPERATING THE LIBRARY After you have configured your library, you can add cartridges and put it into operation. You can operate the library in either Random or Sequential mode. Random mode (the default)—The library processes cartridges according to commands issued from an application. Sequential mode—The library automatically processes the cartridges in sequential order. See page 59 for instructions on how to set the library to operate in Sequential mode.
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CHAPTER 5—OPERATING THE LIBRARY You can monitor library operations by viewing the operator panel or by using the library’s Remote Management Utility (see Chapter 4). The Home screen (shown here) provides continuous updates on the activities of the library and tape drive(s).
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PREPARING CARTRIDGES PREPARING CARTRIDGES Be sure to use the appropriate cartridges for the tape drive(s). Table 5-1 shows the cartridge and write/read compatibility for the LTO Ultrium tape drive in the library.
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CHAPTER 5—OPERATING THE LIBRARY INSERTING AND MOVING CARTRIDGES LOADING CARTRIDGES INTO THE I/E PORT In order to use the I/E Port to import and export cartridges, it must first be “enabled.” See “Enabling and Disabling the I/E Port” on page 49. To load cartridges through the I/E port: 1. Affix the bar code labels as described in “Preparing Cartridges” on page 119. 2. Press the I/E Port lock button. The unlock icon flashes ( initiates the unlock.
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INSERTING AND MOVING CARTRIDGES 4. Load the cartridge into the slot with the bar code label facing to the left and the arrow facing to the right. Note the cartridge orientation (bar code label to the left) Figure 5-4 Inserting a cartridge into the I/E port 5. Push the cartridge into the slot until it stops. 6. Close the I/E port door. The lock icon illuminates solid green ( ). 7. Continue with the next section.
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CHAPTER 5—OPERATING THE LIBRARY 2. Press Select. until the selection arrow ( ) points to Import, and then press Move Load Unload Import Export Move Select Back 3. When the following screen appears, press Select. Import Source I/E Port 01 Address: 0071 I/E Port – 1: + (bar code) Select Back 4. Press + or – to move through the slot choices. When the screen shows your “destination” (moving to) choice, press Select. Import Destination Slot: n: (empty) – + Select Back 5.
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INSERTING AND MOVING CARTRIDGES 6. Press Back (as needed) to return to the Home screen. MOVING CARTRIDGES The front panel Move command allows you to move cartridges between any of the elements inside the library (slots, a tape drive, or the I/E Port). Note: The following steps describe how to move cartridges between slots. Use the same procedure to move cartridges to and from a tape drive or to and from the I/E Port.
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CHAPTER 5—OPERATING THE LIBRARY 4. Press Select, and then press + or – to move through the slot choices. When the screen shows your “source” (moving from) choice, press Select. Slot: Source Slot: n: (bar code number) – + Select Back Repeat steps 4 and 5 above to select your “destination” (moving to) choice. Pending Action: Move Slot 06 Slot 02 Continue? OK Back 5. Press OK to continue, or Back to cancel. During the move, the front panel displays a Move Active message.
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LOADING CARTRIDGES INTO A MAGAZINE 2. Press the magazine lock button shown in Figure 5-5. If there is a command in progress, the library completes the command and positions the robot before unlocking and releasing the magazine. Magazine lock buttons No up and down or side to side movement Figure 5-5 Magazine lock buttons 3. While supporting it, gently slide the magazine directly out of the library.
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CHAPTER 5—OPERATING THE LIBRARY 5. Securely grasp the magazine and slide it straight into the library (use care not to twist the magazine or move it side to side—it must be inserted “straight” into the opening). When you encounter resistance, press the magazine firmly, and you will hear it “snap” into place. When the magazine is fully seated, the lock icon is solid green ( indicating that it is locked.
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R EMOVING CARTRIDGES FROM THE LIBRARY 3. Press Select, and then press + or – to move through the choices. When the screen shows your “source” (moving from) choice, press Select. Export: Source Slot: n: (bar code number) – + Select Back 4. When the following screen appears, press Select. Export Destination I/E Port 01 I/E Port – 1: + (empty) Select Back 5. Press OK to continue, or Back to cancel the action. During the export, the front panel displays an Export Active message.
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CHAPTER 5—OPERATING THE LIBRARY ISSUING A RE-INVENTORY COMMAND TO THE LIBRARY Under normal circumstances, you should never have to issue a Re-inventory command to the library. The library automatically updates the inventory each time you power the unit on, reset the library from the front panel, and open and close an I/E Port or a magazine. If desired, you can issue this command to verify that the inventory shown on the display is correct.
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LOADING AND UNLOADING CARTRIDGES IN THE TAPE DRIVE 6. Press OK to continue or Back to cancel the action. During the inventory, the front panel displays a Re-Inventory Active message, a status (XX%), and the current action: positioning, scanning, and so forth. Re-Inventory Active... Lib: Update Inventory XX% (Action taking place) D-1: No Tape After a successful inventory, the library displays this confirmation message: Re-Inventory Good. Once the message appears, press OK to continue. 7.
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CHAPTER 5—OPERATING THE LIBRARY 2. Press until the selection arrow ( ) points to Load. Move Load Unload Import Export Move Select Back 3. Press Select, and then press + or – to move through the slot choices. When the screen shows your “source” (moving from) choice, press Select. Load: Source Address: 0071 Slot: n: (bar code number) – + Select Back 4. Press + or – to move through the tape drive choices (if more than one tape drive is installed).
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LOADING AND UNLOADING CARTRIDGES IN THE TAPE DRIVE After a successful Load, the library displays this confirmation message: Load Good. Once the message appears, press OK to continue. 6. Press Back (as needed) to return to the Home screen. UNLOADING A CARTRIDGE FROM A TAPE DRIVE To unload a cartridge from a tape drive: 1. At the Home screen, press Move. If necessary, enter the operator panel password (see page 80). 2. Press until the selection arrow ( ) points to Unload.
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CHAPTER 5—OPERATING THE LIBRARY 4. Press + or – to move through the slot choices. When the screen shows your “destination” (moving to) choice, press Select. Unload: Destination Slot: n: (empty) – + Select Back 5. Press OK to continue, or Back to cancel. During the unload, the front panel displays an Unload Active message. After a successful Unload, the library displays this confirmation message: Unload Good. Once the message appears, press OK to continue. 6.
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CLEANING THE TAPE DRIVE Auto cleaning enabled—The library does not display this message if Auto Cleaning is enabled and a cleaning cartridge is in the fixed cleaning cell. In this case, the cleaning is done automatically (see “Setting Up Automatic Tape Drive Cleaning” on page 63). Caution Do not use any cleaning method other than the LTO Cleaning Cartridge. Using other cleaning methods will void your warranty. Carefully follow all instructions and recommendations provided with the cleaning cartridge.
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CHAPTER 5—OPERATING THE LIBRARY 2. Press until the selection arrow ( ) points to Cleaning Options. Maintenance Library Maintenance Drive Maintenance Cleaning Options System Reset USB Options Select Back 3. Press Select. 4. Press until the selection arrow ( press Select.
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CLEANING THE TAPE DRIVE USE THE LIBRARY ’S AUTOCLEAN FUNCTION Set up automatic tape drive cleaning during library configuration, and store a cleaning cartridge in the library. See page 63 for information about setting up automatic tape drive cleaning. If the fixed cleaning slot is... The library...
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CHAPTER 5—OPERATING THE LIBRARY The Clean Drive option allows you to select any slot/cell as the source for a cleaning cartridge, including an I/E Port. Determine the location of your cleaning cartridge, and then proceed. Cleaning Cartridge Not stored in library Stored in library Condition Description Cells all occupied Use the Export command to remove a cartridge from the library, as described on page 126. Before closing the I/E Port door, insert the cleaning cartridge.
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CLEANING THE TAPE DRIVE 3. Press until the selection arrow ( press Select. ) points to Clean Drive, and then Clean Drive: Source Slot: n: CLNA02 – + Select Back 4. Press + or – to select the “source” slot where the cleaning cartridge is located (either a slot or the I/E Port), and then press Select. Clean Drive Destination Drive 01 Drive n: – 5. 02 + Select Back Press + or – to toggle between tape drives (if more than one tape drive is installed), and then press Select.
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CHAPTER 5—OPERATING THE LIBRARY The tape drive automatically performs the cleaning in less than a minute and ejects the cartridge when finished. During the cleaning, the front panel displays an Clean Drive Active message. After a successful cleaning, the library displays this confirmation message: Cleaning Good. Once the message appears, press OK to continue. If the cleaning was not successful, a message explaining the failure appears on the screen.
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RESETTING THE LIBRARY Resetting the library from the operator panel or powering the library off and back on causes it to perform its power-on self-test and a cartridge inventory. Powering the library off and back on to reset the tape drive(s) cause the tape drive to perform a power-on self-test and to rewind a loaded tape to the beginning. ! Important If you need to power the library off, first unload the cartridge from the tape drive(s), if possible.
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CHAPTER 5—OPERATING THE LIBRARY 3. Press Select. Pending Action: System Reset Continue? OK Back 4. Press OK to reset the library, or Back to cancel the action. The time it takes the library to reset is based on the number of cartridges in the library and the number of cartridges without bar code labels. The library takes considerably longer to perform an inventory on cartridges without bar code labels. 5. Press Back (as needed) to return to the Home screen.
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6 VIEWING LIBRARY INFORMATION The library maintains an internal database containing extensive information about its configuration and operations. This information is available through the front panel. During day-to-day operation, you typically do not need to access this information. However, if you need to contact Tandberg Data Technical Support about your library, you may be asked to check and report back on various settings and event results. This chapter explains how to view the following information.
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CHAPTER 6—VIEWING LIBRARY INFORMATION All instructions begin at the library’s Home screen. TANDBERG DATA Storage Library Lib D-2 D-1 T24 : Idle : : No Tape Move Lib Maint Drive To check the library’s basic information: 1. At the Home screen, press Lib. If necessary, enter the operator panel password (see page 80). 2. Press until the selection arrow ( ) points to Library ID. Library Library ID Inventory Password Select Language Library Settings Select Back 3. Press Select.
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VIEWING LIBRARY STATUS ! Because the library uses the ADI serial interface, the SCSI ID indicates the ID of the tape drive. Important The library appears to the host as LUN1 of the SCSI ID of the tape drive. See the tape drive’s Product Manual and the Automation/Drive Interface - Command (ADC) for more information. 4. Press OK. 5. Press Back (as needed) to return to the Home screen. VIEWING LIBRARY STATUS To check the library’s status: 1. At the Home screen, press Maint.
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CHAPTER 6—VIEWING LIBRARY INFORMATION 4. Press until the selection arrow ( ) points to Library Status. Library Maintenance Library Status Library History Library Diagnostics Library Statistics Park For Shipping Select Back 5. Press Select. A screen similar to this one appears. Library Status Power Fan : Good System Fan : Good Right Cable : Good Temperature : nn° nn°F OK 6. Press OK. 7. Press Back (as needed) to return to the Home screen.
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VIEWING LIBRARY HISTORY The library displays the event logs in this format: Example history screen Definition Library History Page Title #1 History entry number Move Medium Command that failed Servo Failure Type of error Slot: 1 Primary slot involved Power time: 1234567890 Cumulative power-on time (minutes) To view the library’s history: 1. At the Home screen, press Maint. If necessary, enter the operator panel password (see page 80). 2.
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CHAPTER 6—VIEWING LIBRARY INFORMATION 5. Press Select. A screen similar to the following one appears (Library History #0). Library History #0: Command Drive communication Slot: n Power Time: 1234567890 Next Back 6. Press Next to view the next screen (Library History #1). Library History #1: Command Servo Failure Slot: n Power Time: 1234567890 Next Note: Back Continue pushing the “Next” button to cycle through the remaining Library History screens. 7. Press Back (as needed) to return to the Home screen.
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VIEWING LIBRARY STATISTICS 2. Press until the selection arrow ( ) points to Library Maintenance. Maintenance Library Maintenance Drive Maintenance Cleaning Options System Reset USB Options Select Back 3. Press Select. 4. Press until the selection arrow ( ) points to Library Statistics. Library Maintenance Library Status Library History Library Diagnostics Library Statistics Park For Shipping Select 5. Press Select, and then press View Slots.
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CHAPTER 6—VIEWING LIBRARY INFORMATION 6. Press Select. A screen similar to this one appears. In this example, slot 8 is highlighted. Press + or – to move through the slots. View Slots: Address: 0001 Slot 8: (empty) – Note: + Select Back The screen above shows the library with only one magazine installed. 7. Press Back (as needed) to return to the Home screen. VIEWING TAPE DRIVE(S) 1. At the Home screen, press Maint. If necessary, enter the operator panel password (see page 80). 2.
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VIEWING LIBRARY STATISTICS 4. Press until the selection arrow ( ) points to Library Statistics. Library Maintenance Library Status Library History Library Diagnostics Library Statistics Park For Shipping Select 5. Press Select. Press Back until the selection arrow ( ) points to View Drives. Library Statistics View Slots View Drives View I/E Ports Select Back 6. Press Select. A screen similar to the following one appears.
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CHAPTER 6—VIEWING LIBRARY INFORMATION 7. Press Select. A screen similar to this one appears. Drive 01 Lifetime Puts: n Put Retry: n Pick Retry: n OK 8. Press OK. 9. Press Back (as needed) to return to the Home screen. VIEWING THE I/E PORT 1. At the Home screen, press Maint. If necessary, enter the operator panel password (see page 80). 2. Press until the selection arrow ( ) points to Library Maintenance.
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VIEWING LIBRARY STATISTICS 4. Press until the selection arrow ( ) points to Library Statistics. Library Maintenance Library Status Library History Library Diagnostics Library Statistics Park For Shipping Select 5. Press Select. Press Ports. Back until the selection arrow ( ) points to View I/E Library Statistics View Slots View Drives View I/E Ports Select Back 6. Press Select. A screen similar to this one appears.
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CHAPTER 6—VIEWING LIBRARY INFORMATION 7. Press Select. A screen similar to this one appears. I/E Port 01 Lifetime Puts: n Put Retry: n Pick Retry: n OK 8. Press OK. 9. Press Back (as needed) to return to the Home screen. VIEWING LIBRARY SETTINGS You may need to access the library settings before performing some of the maintenance procedures described in Chapter 7. To view the library’s settings: 1. At the Home screen, press Lib. If necessary, enter the operator panel password (see page 80). 2.
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VIEWING BASIC TAPE DRIVE INFORMATION 4. Press until the selection arrow ( to view. ) points to the setting that you wish Library Settings Operation Mode Ethernet Display Settings Storage Settings Restore Defaults Select Back 5. Press Select. 6. Repeat these steps to view the library’s settings. To change the... See...
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CHAPTER 6—VIEWING LIBRARY INFORMATION 2. Press until the selection arrow ( ) points to Drive ID. Drive Drive ID Interface Drive Configuration Library SCSI Bridge Select Back 3. Press Select. Drive ID Source Drive 01 02 Address: 0051 Drive 1: (empty) – + Select Back 4. Press + or – to toggle between tape drives (if more than one tape drive is installed), and then press Select. Drive ID BRAND ULTRIUM–TD3 (code level) Serial Number: nnnnnnnnnn OK 5. Press OK. 6.
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VIEWING BASIC TAPE DRIVE INFORMATION LVD SCSI OR FIBRE CHANNEL TAPE DRIVE—INTERFACE To view a tape drive’s interface information: 1. At the Home screen, press Drive. If necessary, enter the operator panel password (see page 80). 2. Press until the selection arrow ( ) points to Interface. Drive Drive ID Interface Drive Configuration Library SCSI Bridge Select Back 3. Press Select. Drive SCSI ID (or Fibre Channel) Source Drive 01 02 Address: 0051 Drive n: (empty) – + Select Back 4.
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CHAPTER 6—VIEWING LIBRARY INFORMATION Fibre Channel Tape Drive FibreChannel Drive nn N Port Address: nnnnnn Loop–ID: nl Port: nnnnnnnnnnnnnnnn WWNN: nnnnnnnnnnnnnnnn OK 5. Press OK. Note: See “Changing the SCSI IDs” on page 52 for instructions on how to change the tape drive SCSI IDs. 6. Press Back (as needed) to return to the Home screen. TAPE DRIVE CONFIGURATION (TYPE) To check a tape drive’s serial number: 1. At the Home screen, press Drive.
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VIEWING BASIC TAPE DRIVE INFORMATION 3. Press Select. Drive Configuration 1: HP LTO HalfHigh 2: no drive Modify Note: OK See “Tape Drive Configuration” on page 55 for instructions on how to change the library’s tape drive configuration. 4. Press OK. 5. Press Back (as needed) to return to the Home screen. TAPE DRIVE SCSI BRIDGE INTERFACE If you have two tape drives installed in the library, you can assign one of them to act as the primary SCSI interface (bridge) for the library.
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CHAPTER 6—VIEWING LIBRARY INFORMATION 2. Press until the selection arrow ( ) points to Library SCSI Bridge. Drive Drive ID Interface Drive Configuration Library SCSI Bridge Select Back 3. Press Select. Library SCSI Bridge Drive: nn Modify OK 4. Press OK. 5. Press Back (as needed) to return to the Home screen. VIEWING AND UPDATING THE CARTRIDGE INVENTORY The library maintains a cartridge inventory to keep track of where cartridges are located.
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VIEWING AND UPDATING THE CARTRIDGE INVENTORY If necessary, enter the operator panel password (see page 80). 2. Press until the selection arrow ( ) points to Inventory. Library Library ID Inventory Password Select Language Library Settings Select Back 3. Press Select. 4. Press until the selection arrow ( ) points to View Slots. Inventory View Slots View Drives View I/E Ports Re-Inventory Select Back 5. Press Select.
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CHAPTER 6—VIEWING LIBRARY INFORMATION Notes: The slot/cell count changes depending on whether you have the I/E Port and the fixed cleaning slot enabled or disabled. If there is no cartridge in the slot/cell that you are viewing, the library indicates an (empty) status. If you enabled the Media Identifier (see “Enabling the Media Identifier” on page 50), the library also displays the type of cartridge (LTO-2, LTO-3, and so forth).
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VIEWING AND UPDATING THE CARTRIDGE INVENTORY 4. Press until the selection arrow ( ) points to View Drives. Inventory View Slots View Drives View I/E Ports Re-Inventory Select Back 5. Press Select. View Drives 01 02 Address: 0051 Drive 1: (empty) – + Back Notes: If there is no cartridge in the tape drive that you are viewing, the library indicates an (empty) status. If the tape drive contains a cartridge, the library lists the bar code information. 6.
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CHAPTER 6—VIEWING LIBRARY INFORMATION 2. Press until the selection arrow ( ) points to Inventory. Library Library ID Inventory Password Select Language Library Settings Select Back 3. Press Select. 4. Press until the selection arrow ( ) points to View I/E Ports. Inventory View Slots View Drives View I/E Ports Re-Inventory Select Back 5. Press Select.
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VIEWING AND UPDATING THE CARTRIDGE INVENTORY If the I/E Port is not enabled, the following screen appears: View I/E Ports No Enabled I/E Port OK 6. Press Back (as needed) to return to the Home screen. UPDATING THE CARTRIDGE INVENTORY Although the library maintains its cartridge inventory automatically, you can issue an operator panel command to update the inventory at any time. For example, you might want to update the inventory if the bar code scanner has had a problem reading a bar code label.
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CHAPTER 6—VIEWING LIBRARY INFORMATION NOTES 164 PRODUCT MANUAL 433686
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7 MAINTENANCE This chapter describes basic library maintenance tasks that you can perform on-site without the aid of a service technician. . To view this information...
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CHAPTER 7—MAINTENANCE Obtain these items—a #2 Phillips screwdriver and a small flat-blade screwdriver. Ensure that the environment is free of conditions that could cause electrostatic discharge (ESD)—If possible, use an antistatic mat and a grounded static protection wristband during installation. If a mat and wristband are not available, touch a known grounded surface, such as a computer’s metal chassis.
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INSTALLING OR REPLACING A TAPE DRIVE REFERENCE ILLUSTRATIONS Upper SCSI cover plate Half Height Tape Drive Cover Plate Lower SCSI cover plate Full Height Tape Drive Cover Plate Full Height Fibre Channel Tape Drive Cover Plate Serial cable (C) Connect to tape drive (white) ! APRIL 2007 Important Connect to library (black) Be sure to use the serial cable (S) that came with your replacement kit. The serial cables are specifically configured (at the factory) for use with the individual tape drives.
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CHAPTER 7—MAINTENANCE Serial cable (S) LIBRARY Drive 2 Full Height Tape Drive Drive 1 Top serial connector (not used) Bottom serial connector Figure 7-1 Serial cable routing—full height tape drive Serial cable (S) LIBRARY HH Tape Drive Drive 2 Second serial connector HH Tape Drive Drive 1 Bottom serial connector Figure 7-2 Serial cable routing—half height tape drives Power cable (P) LIBRARY FH Tape Drive Middle power connector (not used in this configuration) TD carrier Bottom power connector
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INSTALLING A SECOND HALF HEIGHT TAPE DRIVE INSTALLING A SECOND HALF HEIGHT TAPE DRIVE To install an additional tape drive, follow these steps: 1. Preparing for replacement— a. Power off the host. b. Power off the library (press the 0 on the back of the unit). c. Disconnect the power cord, the SCSI or Fibre Channel cable(s), and the terminator (if one is installed). d. Remove the tape drive cover plate. Set the plate and the screws aside.
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CHAPTER 7—MAINTENANCE b. Disconnect the power cables (P) from the installed tape drive. 3. Installing the tape drive— a. Locate the serial cable (S) that came in your replacement kit and attach it to the appropriate serial connector inside the library. Route the cables as shown in Figure 7-2 and Figure 7-7. Tape drive Half height Quantity Install in this opening... Serial connector Internal label Second tape drive Top Top Drive 2 Single tape drive Bottom Bottom Drive 1 b.
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REPLACING A TAPE DRIVE (SAME CONFIGURATION) ! Important The library requires both the SCSI cover plates and the tape drive cover plates for ESD protection. Do not leave any openings uncovered. Do not connect the SCSI cables until after you reconfigure the library. b. Reconfigure your library—You must reconfigure your library for your backup application to recognize the new tape drive. See page 178 for instructions.
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CHAPTER 7—MAINTENANCE c. While holding the cables out of the way, pull the tape drive straight out of the library. Caution Be certain to support the tape drive as you remove it from the library. LTO Ultrium tape drives weigh several pounds each. d. Disconnect the 10-pin serial cable from the library and discard it. Do not reuse the serial cable. 3. Installing the new tape drive— a.
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REPLACING A TAPE DRIVE (SAME CONFIGURATION) Full height tape drive: Serial—Route the serial cable (S) under the tape drive carrier as shown here; connect as shown in Figure 7-1 (FH serial cable routing). Power—Route the power cable over the tape drive carriers as shown here; connect as shown in Figure 7-3 (FH power cable routing).
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CHAPTER 7—MAINTENANCE Single Half height tape drive: Install the tape drive in the lower opening, and use the middle power connector (P). Serial—Route the serial cable (S) over the tape drive carrier and under the power cable; connect as shown in Figure 7-2 (HH serial cable routing). Power—Route the power cable under the tape drive carrier as shown here; connect as shown in Figure 7-4 (HH power cable routing).
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REPLACING A TAPE DRIVE (HALF HEIGHT TO FULL HEIGHT) b. Reconfigure your library—You must reconfigure your library for your backup application to recognize the new tape drive. See page 178 for instructions. REPLACING A TAPE DRIVE (HALF HEIGHT TO FULL HEIGHT) To replace the half height tape drive in your library (or both half height tape drives) with a full height tape drive, follow these steps. 1. Preparing for replacement— a. Power off the host. b.
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CHAPTER 7—MAINTENANCE c. Remove the screws (A) holding the tape drive cooling plate (B) if one is installed. Remove the plate, and discard it and the screws. Screws (A) Cooling plate (B) Looking inside back of library Retaining tab Single half height tape drive Figure 7-13 Tape drive cooling plate d. While holding the cables out of the way, remove the tape drive. Caution Be certain to support the tape drive as you remove it from the library. LTO Ultrium tape drives weigh several pounds each.
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REPLACING A TAPE DRIVE (HALF HEIGHT TO FULL HEIGHT) c. Connect the supplied serial cable (S) and the power cable (P) to the tape drives. Serial—Route the serial cable (S) under the tape drive carrier as shown here; connect as shown in Figure 7-1 (FH serial cable routing). Power—Route the power cable over the tape drive carrier as shown here; connect as shown in Figure 7-3 (FH power cable routing).
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CHAPTER 7—MAINTENANCE RECONFIGURING THE LIBRARY AND RESUMING OPERATION RECONFIGURING THE LIBRARY In order for the library to recognize the new tape drive, you must set the tape drive configuration to match the tape drives that are installed in the library. Note: Do not connect the SCSI cables at this time. To set tape drive configuration: 1. At the Home screen, press Drive. If necessary, enter the operator panel password (see page 80). 2.
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RECONFIGURING THE LIBRARY AND RESUMING OPERATION 4. Press Modify. Press or until the selection arrow ( desired configuration. Press Select. ) points to the Select Drive 1 IBM LTO HalfHigh HP LTO HalfHigh IBM LTO FullHigh Select Back Notes: This menu option requires input for all of the tape drives installed in the library. If you press “Back” before configuring all the tape drives, the configuration selection will not change. 5. Press OK. 6. Repeat the process for each tape drive installed. 7.
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CHAPTER 7—MAINTENANCE Notes: You must install a terminator on the device at the physical end of the SCSI bus. If one of the tape drives in the library terminates the SCSI bus, you must install the required terminator on one of the tape drive’s SCSI connectors. If there are additional devices on the SCSI bus, ensure that only the device at the physical end of the bus is terminated.
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REMOVING CARTRIDGES WITHOUT POWER Download and install the tools from www.tandbergdata.com. The readme file that accompanies the program (or the online help for the Windows version) provides instructions for using the tools. For questions regarding software configuration, operation (including how to perform a backup operation), or installation—contact your software provider.
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CHAPTER 7—MAINTENANCE 2. Insert the tip of a small flat-blade screwdriver into the bottom of the small slot and gently lift up to disengage the locking mechanism (see Figure 7-15). Each side of the library has an access slot—one for each magazine. The magazine will disengage and move a short distance out of the library. Use caution not to insert tip of screwdriver too far or you will damage components inside the library.
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CLEANING THE LIBRARY CLEANING THE LIBRARY Caution The library’s internal components are lubricated at the factory and should not be cleaned or relubricated. The only library components that should be cleaned are the tape drive and the operator panel. Instructions for cleaning the tape drive are provided on page 135. To clean the LCD (the operator panel), use wipes or cleaners appropriate for LCD screens or computer monitors.
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CHAPTER 7—MAINTENANCE 4. Press until the selection arrow ( ) points to Drive Diagnostics. Drive Maintenance Drive Diagnostics Select Back 5. Press Select. 6. Press or until the selection arrow ( ) points to Drive Self Test. Drive Diagnostics Drive Self Test Select Back OK Back 7. Press Select. Pending Action: Drive Self Test Continue? 8. Press OK to perform the test. 9. Press Back (as needed) to return to the Home screen.
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R UNNING LIBRARY DIAGNOSTICS RUNNING LIBRARY DIAGNOSTICS To check basic library functions, you can run a set of diagnostic tests from the operator panel. These tests check the library’s electronics and SCSI functions. If you report a problem to Tandberg Data Technical Support, you may be asked to run these tests and provide the results. PERFORMING A DIGITAL SELF TEST To perform a digital self test on the library: 1. At the Home screen, press Maint.
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CHAPTER 7—MAINTENANCE 4. Press Select, and then press Digital Self Test. until the selection arrow ( ) points to Library Diagnostics Digital Self Test Motions Test Run System Demo Select Back OK Back 5. Press Select. Pending Action: Digital Self Test Continue? 6. Press OK to perform the test. 7. Press Back (as needed) to return to the Home screen. PERFORMING A MOTION TEST To perform a motion test on the library: 1. At the Home screen, press Maint.
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R UNNING LIBRARY DIAGNOSTICS 2. Press until the selection arrow ( ) points to Library Maintenance. Maintenance Library Maintenance Drive Maintenance Cleaning Options System Reset USB Options Select 3. Press Selection press Diagnostics. Back until the selection arrow ( ) points to Library Library Maintenance Library Status Library History Library Diagnostics Library Statistics Park for Shipping Select 4. Press Select, and then press Motions Test.
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CHAPTER 7—MAINTENANCE 5. Press Select. Pending Action: Motions Test Continue? OK Back 6. Press OK to perform the test. Test: 0001 05 Lib: Position Positioning D-2: No Tape D-1: No Tape STOP Press STOP at any time to cancel the test. 7. Press Back (as needed) to return to the Home screen. RUNNING A SYSTEM DEMO The library has a built-in demo program that can be used for testing or demonstrating library operation.
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R UNNING LIBRARY DIAGNOSTICS Repeats the above functions until any front panel button is pushed To run a system demo on the library: 1. At the Home screen, press Maint. If necessary, enter the operator panel password (see page 80). 2. Press until the selection arrow ( ) points to Library Maintenance. Maintenance Library Maintenance Drive Maintenance Cleaning Options System Reset USB Options Select 3. Press Select, and then press Library Diagnostics.
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CHAPTER 7—MAINTENANCE 5. Press until the selection arrow ( ) points to Run System Demo. Library Diagnostics Digital Self Test Motions Test Run System Demo Select Note: Back You have the option of running the demo with the Load Drive option enabled or disabled. Select the desired mode and continue. 6. Press Select. Pending Action: Demonstration Continue? OK Back 7. Press OK to perform the test. To stop the demo, press the Stop button. The Home screen is displayed.
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FTP—LIBRARY FIRMWARE UPGRADE AND DIAGNOSTICS If you report a problem to Tandberg Data Technical Support, you may be asked to create a diagnostic listing (also called a dump) via FTP. A diagnostic listing is created when you use an FTP utility to send a copy of the library’s diagnostic buffer to a host computer. This information can be used by support personnel to troubleshoot incidents with the library.
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CHAPTER 7—MAINTENANCE UPGRADING LIBRARY FIRMWARE VIA FTP To upgrade the library’s firmware via FTP: 1. Obtain new firmware for the library. You can download new firmware from www.tandbergdata.com. The firmware file for the library uses the extension .bin. The firmware file for the Ethernet module uses the extension .hex. ! Important Make sure that you select and download the correct firmware files.
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LIBTOOL—LIBRARY FIRMWARE UPGRADE 3. Use the FTP command for your utility to get the diagnostic listing. For example, issue the “get libdump.bin” command. 4. If necessary, specify a destination location (path and filename) for the diagnostic listing. LIBTOOL—LIBRARY FIRMWARE UPGRADE You can also use the Tandberg Data LibTool to upgrade firmware over the SCSI interface. LibTool is available as a free download at www.tandbergdata.com.
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CHAPTER 7—MAINTENANCE 4. Press or until the selection arrow ( ) points to New Library Code. USB Options New Library Code New Drive Code Save Configuration Get Configuration Save Library Logs Select Back Ok Back 5. Press Select. Pending Action: New Library Code (cove version).TFW Continue? 6. Press OK to continue with the download, or Back to cancel the action. 7. Press Back (as needed) to return to the Home screen. SAVING LIBRARY LOGS To save the diagnostic logs of the library: 1.
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USB PORT—LIBRARY FIRMWARE UPGRADE AND DIAGNOSTICS 2. Press until the selection arrow ( ) points to USB Options. Maintenance Library Maintenance Drive Maintenance Cleaning Options System Reset USB Options Select Back 3. Press Select. 4. Press or until the selection arrow ( ) points to Save Library Logs. USB Options New Library Code New Drive Code Save Configuration Get Configuration Save Library Logs Select Back Ok Back 5. Press Select. Pending Action: Save Library Logs IdumpUSB.
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CHAPTER 7—MAINTENANCE LTOTOOL—TAPE DRIVE FIRMWARE UPGRADE To upgrade firmware and create diagnostic listings for the LTO tape drive(s), download LTOTool. LTOTool allows you to upgrade firmware and perform diagnostics over the library’s SCSI bus. LTOTool is available as a free download at www.tandbergdata.com. Refer to the readme file provided with the program for installation instructions. Refer to the program’s online help for instructions on performing upgrades and diagnostics.
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USB PORT—TAPE DRIVE FIRMWARE UPGRADE 4. Press or until the selection arrow ( ) points to New Drive Code. USB Options New Library Code New Drive Code Save Configuration Get Configuration Save Library Logs Select Back 5. Press Select. New Drive Code Destination Drive 01 02 Address: 0051 (element address) Drive 1: (empty) – + Select Back Ok Back 6. Press Select. Pending Action: New Drive Code IBM3FH.fmr Continue? 7. Press OK to continue with the download, or Back to cancel the action. 8.
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CHAPTER 7—MAINTENANCE NOTES 198 PRODUCT MANUAL 433686
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8 TROUBLESHOOTING This chapter describes problems that you might encounter while operating the library and provides suggestions for resolving the problems. LIBRARY TROUBLESHOOTING This section provides suggestions for solving problems that may occur when you are installing and operating the library. LIBRARY INSTALLATION If the library and backup software are not communicating after installation, check the following: APRIL 2007 Power.
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CHAPTER 8—TROUBLESHOOTING LVD SCSI devices. Because the tape drives installed in the library are LVD (low-voltage differential) devices, all other devices on the SCSI bus should also be LVD. These devices include the controller cards, terminators, and any other devices on the bus. For optimum performance, use an Ultra 160 SCSI host bus adapter.
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LIBRARY TROUBLESHOOTING Driver installation may not be necessary and depends on the backup application that you use in your system. Refer to the installation instructions for your backup application for verification. After checking the items above, reset the library as described on page 138. LIBRARY OPERATION If the library has been successfully operating in the past, but is now experiencing problems, check the following: Control Mode. Make sure that the control mode is set correctly.
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CHAPTER 8—TROUBLESHOOTING Hardware Servo Error. If your library is reporting a hardware servo error, check the following: Make sure the library is either installed in a rack or is resting on a hard, flat surface. Make sure that there is nothing resting or pressing on the top of the library. Make sure that the library is not oriented on its side. Make sure that the library has the latest version of firmware installed. Firmware upgrade instructions begin on page 190.
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TAPE DRIVE TROUBLESHOOTING Write-protect switch. If you are writing data, make sure that the cartridge is write-enabled. If the switch... the tape is... does not cover the opening write-enabled covers the opening write-protected Cartridge type. Use the appropriate cartridges for your tape drive(s). See Table 5-1 on page 119 for information about selecting cartridges. Cartridge age. If the cartridge has been in use for a long time or if it has been used frequently, try using a new cartridge.
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CHAPTER 8—TROUBLESHOOTING BACKUP SOFTWARE REPORTS AN ERROR Your backup software may report an error as a result of a failure to communicate with the tape drive(s) or library, a failure by a tape drive to write or read data, or because of a software configuration issue.
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BACKUP SOFTWARE R EPORTS AN ERROR The backup software has attempted to append data to a cartridge that previously failed. If a write media error previously occurred on the tape, the tape drive cannot append data at the point where the write media error occurred. You can attempt to overwrite the tape, but any attempt to append data will fail. If you are trying to write data, the cartridge may be write-protected. Check the switch on the edge of the cartridge (see Figure 5-2 on page 119). If the switch..
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CHAPTER 8—TROUBLESHOOTING BEFORE CONTACTING TECHNICAL SUPPORT Before contacting Tandberg Data Technical Support, complete the following steps to gather all of the required information. Having this information available before you call Technical Support will allow your representative to help you as efficiently as possible. When you have all of the required information, see “Contacting Tandberg Data Corporation” on page iii to contact Technical Support.
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BEFORE CONTACTING TECHNICAL SUPPORT What are the SCSI IDs of all devices attached to the same bus (both internal and external devices)? Is the SCSI bus terminated at the physical end of the bus? ! Important Both LTO-2 and LTO-3 SCSI tape drives require an Ultra 3 or LVD 160 terminator to function properly on the SCSI bus. An inadequate terminator will result in various SCSI bus issues, including bus hangs and Read/Write failures.
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CHAPTER 8—TROUBLESHOOTING DIAGNOSTIC INFORMATION Library test results. Use LibTool to test moving tapes in and out of the tape drive, and then use the Remote Management Utility to capture a diagnostic log of the library (see “Logs” on page 114). Have the log file ready to send to technical support. Tape drive test results. Use LTOTool and run a Write/Read test of the tape drive(s) and then capture the diagnostic log from the tape drive(s) and save it to a file.
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A SPECIFICATIONS This appendix provides the following information about the library: To view this information... go to...
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APPENDIX A—SPECIFICATIONS SIZE AND WEIGHT Table A-2 lists the library’s dimensions and weight. Table A-2 Library dimensions and weight Dimensionsa (L x W x D) 77.54 cm x 44.63 cm x 8.75 cm (29.0 x 17.57 x 3.45 inches) Weight 20.9 kg (46.1 lb) with no cartridges installedb a Dimension from front rail mount to rear of chassis. Front bezel extends forward an additional 2.54 cm (1.5 inches). b This weight includes the library with one full height tape drive, and two magazines.
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PERFORMANCE SPECIFICATIONS LIBRARY POWER-ON SEQUENCE TIME Each time the library is powered on, it performs a sequence of activities. During its power-on sequence, the library: Performs a power-on self-test (POST) Runs self-diagnostics Establishes communication with the tape drive(s) Verifies the SCSI IDs Performs a cartridge inventory The time required for the power-on sequence is measured from the time power is applied until the library indicates ready status.
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APPENDIX A—SPECIFICATIONS RELIABILITY The mean cycles between failures (MCBF) for the library is 250,000 cycles. This value does not include failures attributable to the tape drive or cartridges.
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ENVIRONMENTAL SPECIFICATIONS Requirements for International 220 VAC Power Cord If you plan to use the library in a location other than the US/Canada or Europe, you must supply a power cord that meets the following specifications: The power cord must have a grounded attachment plug of the proper type, rating, and safety approval for the intended country. The power cord must have an IEC 320/EN60320 female connector on one end. The cordage must be harmonized to CENELEC publication HD-21.
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APPENDIX A—SPECIFICATIONS PARTICULATE CONTAMINATION LIMITS The ambient operating environment for the library should not exceed the particulate counts specified for the tape drive. For more information, refer to the LTO Ultrium tape drive documentation available from the following web sites: IBM — www.storage.ibm.com/tape/lto/oem/index.html Hewlett Packard — www1.hp.com/storage/tapestorage.
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SHIPPING SPECIFICATIONS SHIPPING SPECIFICATIONS The library’s shipping carton passes the tests described in International Safe Transit Association (ISTA) Procedure 2A. Table A-8 lists the weight and dimensions of the library packed for shipping. Packaging includes rack mounting kit, power cord, quick start guide, product manual, and product CD. Table A-8 Shipping weight and dimensions Caution Shipping Weight Dimensions (Length x Width x Depth) 27.7 kg (63.1 lb) 91.3 x 57.15 x 28.19 cm (36 x 22.5 x 11.
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APPENDIX A—SPECIFICATIONS GS The GS Mark for the StorageLibrary T24 demonstrates that it has met the requirements of EN60950-1:2001. UNITED STATES: FCC DECLARATION OF CONFORMITY We declare under our sole responsibility that: Product Name: StorageLibrary T24 To which this declaration relates, is in conformity with the following standard(s) or other normative documents: ANSI C63.4-1992 Methods of Measurement Federal Communications Commission 47 CFR Part 15, Subpart B 15.107 (b) Class A Conducted Limits 15.
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SAFETY AND REGULATORY AGENCY COMPLIANCE EUROPEAN COMMUNITY This Information Technology Equipment has been tested and found to comply with the following European directives: (1) EMC Directive 89/336/EEC, amended by directive 93/68/EEC, according to: EN55022 (Class A) EN55024 EN 61000-3-2 EN 61000-3-3 (2) Low Voltage Directive 73/23/EEC, amended by directive 93/68/EEC, according to: IEC 60950-1 JAPAN Translation: This is a Class A product based on the standard of the Voluntary Control Council for Interfere
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APPENDIX A—SPECIFICATIONS NOTES 218 PRODUCT MANUAL 433686
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B INTERFACE SPECIFICATION This appendix provides information about the interface options of the library and the tape drives. To view this information... go to...
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APPENDIX B—INTERFACE SPECIFICATION This section provides requirements and specifications for the SCSI interface, including information about the following: SCSI cable and terminator requirements SCSI communications Elements and element addresses For information about how LTO Ultrium tape drive’s support SCSI communications, refer to the tape drive documentation, available from: IBM — www.storage.ibm.com/tape/lto/oem/index.html Hewlett Packard — www1.hp.com/storage/tapestorage.
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TAPE ALERT FLAGS SCSI COMMUNICATIONS This section provides information about how the library communicates on the SCSI bus via the tape drives.
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APPENDIX B—INTERFACE SPECIFICATION Table B-1 SCSI command set supported by the library (continued) When you issue this command … OP The library does this … Code LOG SENSE (10 bytes) 4Dh Returns statistical and condition information to the initiator. MODE SELECT (6 bytes) 15h Accepts specific element addresses, LCD information, and operating parameters from the initiator. Can also prevent access to selected operator panel menus.
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TAPE ALERT FLAGS Table B-1 SCSI command set supported by the library (continued) When you issue this command … OP The library does this … Code TEST UNIT READY (6 bytes) 00h Informs the initiator whether it is ready to accept all other commands. WRITE BUFFER (10 bytes) 3Bh Writes new microcode received from the initiator into its flash EEPROM. The new microcode must be sent in sections through multiple WRITE BUFFER commands.
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APPENDIX B—INTERFACE SPECIFICATION Table B-3 Supported sense keys (continued) Sense Key Hex Description Value Unit Attention 6h Indicates that the state of the library may have changed. Aborted Command Bh Indicates that the library aborted the last command. ELEMENTS AND ELEMENT ADDRESSES Elements are the locations in the library that can accept a cartridge. Element Description Medium transport The cartridge handling mechanism (robot) is the medium transport element.
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TAPE ALERT FLAGS I/E Port enabled/No fixed cleaning slot—The following figure shows the element addresses for this configuration.
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APPENDIX B—INTERFACE SPECIFICATION FIBRE CHANNEL INTERFACE SPECIFICATIONS (FC TAPE DRIVE) Fibre Channel cables are not included with the library. The number of optical fiber cables required for attaching the library to a Fibre Channel network depends on how many tape drives are installed. Each of the tape drive optical fiber ports contains a transmitter and receiver optical subassembly.
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TAPE ALERT FLAGS ETHERNET SPECIFICATIONS This section provides specifications for the library’s Ethernet interface, including information about the following: General Ethernet information Cable requirements Ethernet port pin assignments GENERAL ETHERNET INFORMATION The Ethernet port allows connection to a 10/100Base T Ethernet network.
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APPENDIX B—INTERFACE SPECIFICATION Notes 228 PRODUCT MANUAL 433686
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C WRITE ONCE, READ MANY (WORM) CAPABILITY OVERVIEW Certain records retention and data security applications require a Write Once, Read Many (WORM) method for storing data on tape. To meet this data storage requirement, a new WORM feature is now available on the StorageLibrary T24 when you have an LTO-3 tape drive installed. Note:Only the LTO-3 tape drive has WORM capability. It is not available on the LTO-2 or LTO-1 tape drives.
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APPENDIX C—WRITE ONCE, READ MANY (WORM) CAPABILITY Table C-1 lists WORM media specifications. Table C-1 WORM tape cartridge specifications a Tape Cartridge Case Color Native Data Capacity Ultrium 3 WORM Two toned colored cartridgea 400 GB (800 GB at 2:1 compression) The two-toned coloring allows you to easily distinguish WORM cartridges from Write/Read cartridges.
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TAPE ALERT FLAGS REQUIREMENTS The WORM feature requires the following: LTO-3 generation of tape drive—the WORM feature is not available on earlier generations of LTO tape drives (LTO-2 or LTO-1) WORM-capable drive firmware release 54xx or higher Special WORM tape cartridges You can use LTOTool to determine the firmware level currently in your tape drive(s). Refer to the readme file provided with the program for installation instructions.
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APPENDIX C—WRITE ONCE, READ MANY (WORM) CAPABILITY ERROR CODES Tape drive errors associated with the new WORM capability result in either a Medium Error (Sense Key 3h) or a Data Protect error (Sense Key 7h). The tape drive returns this error information in response to a SCSI REQUEST SENSE command. Refer to the tape drive SCSI reference for additional information about the error codes returned by the REQUEST SENSE command. Table C-3 shows the new ASC/ASCQ error codes for Sense Key 3h (Medium Error).
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D SHIPPING THE LIBRARY This chapter describes the process of returning the library for service. If you need to return the library for service, first contact your service provider. If your service provider instructs you to return the library directly to Tandberg Data, contact Tandberg Data Technical Support (see page iii) to obtain a Return Materials Authorization (RMA) number and the shipping address. When you have the RMA number, follow these instructions.
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CHAPTER D—SHIPPING THE LIBRARY c. Press until the selection arrow ( ) points to Park For Shipping. Library Maintenance Library Status Library History Library Diagnostics Library Statistics Park For Shipping Select Back OK Back d. Press Select. Pending Action: Park For Shipping Continue? e. Press OK to complete the process.
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REPLACING THE SHIPPING LOCK REPLACING THE SHIPPING LOCK Follow these steps to replace the shipping lock. Your library shipped with one of these three shipping locks. Follow the instructions appropriate for the lock that originally shipped with the library. Plastic shipping lock Standard shipping lock Three-prong shipping lock See page 238.
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CHAPTER D—SHIPPING THE LIBRARY 2. Power the library off. Press the 0 on the back panel. 3. Insert the shipping lock. Follow the instructions in the appropriate section below for your shipping lock. Plastic Shipping Lock (shown as red in the two illustrations)—Carefully follow steps a, and b to properly install the shipping lock. a. Gently slide the shipping lock into place. This illustration shows the proper location and orientation.
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REPLACING THE SHIPPING LOCK Standard Shipping Lock—Carefully follow steps a, b, and c to properly install the shipping lock. ! Important These views show the library with the top cover removed for clarity. DO NOT remove the top cover or you will void your warranty. a. Gently slide the shipping lock into place. Lock Robot Lock handle– Grasp handle and gently slide lock into place Front of library Right Magazine Figure D-5 Shipping lock replacement–standard shipping lock step 1 b.
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CHAPTER D—SHIPPING THE LIBRARY c. Secure the lock with the screw as shown here. Lock handle Screw Figure D-7 Shipping lock replacement–standard shipping lock step 3 4. Replace the magazine. While supporting it, gently slide the left magazine straight into the library. When you encounter resistance, press the magazine firmly and it “snaps” into place. Continue with “Accessories” on page 239. Caution Use care not to twist the magazine or move it side to side as you insert or remove it from the library.
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REMOVING THE LIBRARY FROM THE R ACK 3. Secure the lock. Place tape on both ends of the lock to secure it in place. ACCESSORIES After installing the shipping lock (any version), remove the following from the library and tape drives: Power cord Ethernet cable SCSI cables or Fibre Channel cables SCSI terminator REMOVING THE LIBRARY FROM THE RACK Warning The library weighs 43 pounds (19.5 kg). Two people are needed to move or lift the library. Most of the weight is toward the back of the library.
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CHAPTER D—SHIPPING THE LIBRARY 2. From the front of the rack, slide the library forward and out of the rack (see Figure D-10). Figure D-10 Removing the library from the rack PACKING THE LIBRARY Use the original packing materials (shipping box, foam cushions, foam spacers, and antistatic bag) to pack the library. You will also need packing tape.
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PACKING THE LIBRARY 2. Put the foam cushions in the bottom of the box, as shown in Figure D-12. Curved foam piece (for front of library) Flat foam piece (for back of library) Figure D-12 Bottom foam packing pieces 3. Place the library in the box, and then place the top foam piece on top of the library as shown in Figure D-13.
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CHAPTER D—SHIPPING THE LIBRARY 4. If you are shipping the accessories with the library, insert them in the openings as shown in Figure D-13 and Figure D-14. ! Important Do not ship accessories such as the power cord, Ethernet cable, SCSI cables, and terminator if you are returning the library for service. Include these items only if you are moving the library to a new location.
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E ERROR MESSAGES This appendix defines error messages that may appear on the library’s front panel and provides corrective actions. Caution ! Important Most library components can be replaced only by Tandberg Data-approved service providers. If you cannot find an obvious cause for the problem, contact your service provider. Do not attempt to replace any components other than the tape drive(s) or the magazine(s). If you do, you will void your warranty.
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APPENDIX E—ERROR MESSAGES Table E-1 Library error messages Error Message Description Auto Cleaning The tape drive is performing No action necessary. an automatic cleaning of the tape drive using the cleaning cartridge in the fixed cleaning cell. Bad Cleaning Tape The tape drive has determined that the cleaning cartridge is not the proper type for this tape drive. Replace the cleaning cartridge with one that is compatible with this tape drive. Use only LTO cleaning cartridges with LTO tape drives.
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LIBRARY ERROR MESSAGES Table E-1 Library error messages (continued) Error Message Description Corrective Action Command Error The options for the command 1. Verify that the options for the command are valid. If they are not, correct the problem were incorrect. and retry the command. 2. If they appear to be correct and the error persists, contact Tandberg Data Technical Support or your service provider. Communication The library is unable to communicate with the tape drive.
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APPENDIX E—ERROR MESSAGES Table E-1 Library error messages (continued) Error Message Description Corrective Action Drive Full The command cannot be completed because the tape drive already contains a cartridge. Do one of the following: Unload the data cartridge, and then retry the operation. See “Unloading a Cartridge from a Tape Drive” on page 131. Wait until the current cartridge is unloaded by the application, and then retry the operation.
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LIBRARY ERROR MESSAGES Table E-1 Library error messages (continued) Error Message Description File Close Fail The library could not close the 1. Ensure that the USB device is securely inserted and retry the operation. USB file. 2. Re-write the file to the USB device and retry the operation. 3. Retry with another USB device. If the error persists, contact Tandberg Data Technical Support or your service provider. File Create Fail The library could not create a 1.
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APPENDIX E—ERROR MESSAGES Table E-1 Library error messages (continued) Error Message Description Corrective Action File Open Fail The library could not find the file on the USB device, or it could find the file, but not open it. 1. Ensure that the selected file is present on the USB device. 2. Ensure that the USB device is securely inserted and retry the operation. 3. Re-write the file to the USB device and retry the operation. 4. Retry with another USB device.
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LIBRARY ERROR MESSAGES Table E-1 Library error messages (continued) Error Message Description Corrective Action I/E Port Unlocked Import/Export element is unlocked. Close I/E Port and retry the operation. See “Loading Cartridges into the I/E Port” on page 120. Invalid Cartridge An attempt was made to load Remove the cartridge from the library and replace it with one that is compatible with the an incompatible cartridge or a tape drive.
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APPENDIX E—ERROR MESSAGES Table E-1 Library error messages (continued) Error Message Description No Empty I/E Port Use either SCSI or front panel commands to The requested move cannot empty an I/E Port and retry the command. be completed because there is no empty I/E port to act as the Select a different type of element as the destination for the move. destination. No Enabled I/E Port Enable an I/E port and retry the command.
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LIBRARY ERROR MESSAGES Table E-1 Library error messages (continued) Error Message Description Corrective Action Owned by Panel The library is executing a command issued from operator panel when a command is issued from the Remote Management utility (see Chapter 4). Wait until the library has finished its current operation, and then retry the operation. Picker Ship-lock The robot could not move because it may be locked in place by the shipping lock. Remove the shipping lock (see page 23).
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APPENDIX E—ERROR MESSAGES Table E-1 Library error messages (continued) Error Message Description Corrective Action SCSI Timeout A timeout occurred in the ADI/SCSI interface. Check the ADI/SCSI cabling and configuration. See “Connecting to SCSI” on page 17. Sequential Mode The library is set to operate in Change to Random Mode and retry the Sequential Mode operation. See “Setting the Library to Operate in Sequential Mode” on page 59.
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LIBRARY ERROR MESSAGES Table E-1 Library error messages (continued) Error Message Description Corrective Action Slot Full The command cannot be completed because the slot already contains a cartridge. Do one of the following: Empty the slot and retry the operation. Select a slot location that does not contain a cartridge and retry the operation. Software Error The library has experienced a 1. Reset the library (see page 138) and retry the operation. fatal microcode error. 2.
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APPENDIX E—ERROR MESSAGES LIBRARY “FATAL” ERROR MESSAGES This section describes the “fatal” error messages that can appear on the library’s operator panel. If one of these errors occurs, the library goes into a halted state where only serial diagnostics communication is possible. The only recovery is to power-cycle the library: press the 0 on the back of the library (power off), and then press the I (power on). Table Table E-2 lists the errors in alphabetical order.
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LIBRARY ERROR MESSAGES Table E-2 Library “fatal” error messages (continued) Error Message Description FIQ ints can’t be enabled Illegal use of certain interrupts FIQ ints can’t be disabled Illegal use of certain interrupts FIQ ints can’t be registered Illegal use of certain interrupts FIQ ints can’t be unregistered Illegal use of certain interrupts FIQ req [xxxxxxxx] Illegal use of certain interrupts Intrpt no handler registered Received interrupt with no firmware handler Invalid thread reques
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APPENDIX E—ERROR MESSAGES Table E-2 Library “fatal” error messages (continued) Error Message Description Corrective Action WatchDog timer expired Firmware failed report to hardware WTQx Operating system failed writing to queue x 1. Power-cycle the library: press the 0 on the back of the library (power off), and then press the I (power on). 2. If the error persists, contact Tandberg Data Technical Support or your service provider.
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INDEX # B 210 emulation mode 57 221L emulation mode 57 back panel components 5 to 6 backup application See software bar code labels identifying the media 50 preparing 11 re-scanning 163 viewing contents 95, 158 bar code scanner 2, 7 bus See SCSI bus buttons See keypad A accessories 10 acoustic noise limits 214 ADI Command about 219, 219 library LUN 17 LVD SCSI interface 2 SCSI IDs 52 to 53 SCSI interface bridge 54 advanced troubleshooting 208 agency compliance 215 to 217 agency declarations Australia an
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INDEX cartridges (information) purchasing 11 selecting 11 supported by tape drive 119 cartridges (inventory) after power-on 23 after reset 139 time required 211 updating 163 viewing via RMU 95 viewing via the front panel 158 to 163 cartridges (using) inserting 120 to 121 preparing 119 removing (power off) 181 removing (power on) 126 storing 140 viewing the cartridge type 50 cleaning activating cleaning cartridge cell 63 enabling Autoclean option 63 to 67 library 183 setting up automatic drive cleaning 63 t
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INDEX emulation mode changing from operator panel 57 to 59 changing using Remote Management utility 99 description 57 environmental specifications 213 error messages on the LCD 243 to 253 errors ”fatal” messages on the LCD 254 to 256 Data Protect (SK 7h) error with WORM media 232 Medium Error (SK 3h) with WORM media 232 messages on the LCD 243 to 253 reported in software 204 to 205 Ethernet cable requirements 11 configuring interface 67 to 74 connecting library to 21 creating diagnostic listings via FTP 19
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INDEX inventory See viewing cartridge inventory IP address 67 to 74 K keypad (front panel buttons) description 3 using 33 to 38 L language, LCD 41 LCD changing language 41 description 3 error messages 243 to 256 See also operator panel LED, status 4, 118 library (configuration) configuration via remote management 96 to 104 Remote Management utility 87 to 115 See also configuration Sequential mode 59 to 63 tape drive configuration 178 library (information) back panel components 5 front panel components 3
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INDEX operation (general) continued See also operation (library) See also operation (tape drive) using Remote Management utility 87 to 115 viewing library and tape drive information 141 to 163 operation (library) inserting cartridges 120 to 121 powering on library 22 removing cartridges (power off) 181 removing cartridges (power on) 126 running library demos 188 to 190 Sequential mode 59 to 63 using import/export port (I/E Port) 120 to 121 using operator panel 33 to 38 operation (tape drive) cleaning the t
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INDEX security accessing password protected menus 80 disabling operator panel password 81 setting operator panel password 78 to 80 setting Remote Management utility password 104 Sequential mode 59 to 63 serial number library 141 tape drive 153 service returning the library 233 to 242 shipping lock, removing 23 shipping specifications 215 shipping the library 233 to 242 shock limits 214 single-character display error codes and messages with WORM media 230 size library 210 shipping container 215 software bac
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INDEX termination, SCSI installing terminator 18 terminator requirements 10 transfer rate 210 troubleshooting 199 to 208 Write Once, Read Many (WORM) media characteristics 229 data security 230 errors 230 specifications 230 U Universal Serial Bus (USB) connecting library to 21 interface support 215 options 41 V viewing (cartridge inventory) via front panel 158 to 163 via Remote Management utility 95 viewing (library) cartridge inventory 158 history (event logs) 144 serial number and code level 141 setti
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INDEX Notes 264 PRODUCT MANUAL 433686