3G GATEWAY TANDBERG 3G GATEWAY USER GUIDE ADMINISTRATOR GUIDE Software version R3 D13841.08 OCTOBER 2007 Table of Contents D13841.08 10.
Trademarks and Copyright 3G Gateway Maintenance and Upgrade Disclaimer, License Agreements, and Patent Information Disclaimer, License Agreements, and Patent Information...... 5 TANDBERG 3G GATEWAY USER GUIDE Maintenance – General .................................................... 41 Maintenance – Upgrading the System................................ 42 Maintenance – Option Keys, Password and Restart............ 43 Services Operator Safety / Environmental Issues Safety Instructions...................
TANDBERG 3G GATEWAY USER GUIDE Trademarks and Copyright All rights reserved. This document contains information that is proprietary to TANDBERG. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form, or by any means, electronically, mechanically, by photocopying, or otherwise, without the prior written permission of TANDBERG.
TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE Disclaimer, License Agreements, and Patent Information Table of Contents D13841.08 10.
Disclaimer & License Agreements Disclaimer, License Agreements, and Patent Information TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE License Agreements Disclaimer The information in this document is furnished for informational purposes only, is subject to change without prior notice, and should not be construed as a commitment by TANDBERG. TANDBERG reserves the right to amend any of the information given in this document in order to take account of new developments.
TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE Operator Safety / Environmental Issues For your own protection, please read the overleaf safety instructions completely, before operating the equipment and keep this manual for future reference. The information in this summary is intended for operators. Carefully observe all warnings, precautions and instructions both on the apparatus and in the operating instructions. Table of Contents D13841.08 10.
Safety Instructions For your protection please read these safety instructions completely before you connect the equipment to the power source. Carefully observe all warnings, precautions and instructions both on the apparatus and in these operating instructions. Retain this manual for future reference.
Environmental Issues TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE Thank you for buying a product which contributes to a reduction in pollution, and thereby helps save the environment. Our products reduce the need for travel and transport and thereby reduce pollution. Our products have either none or few consumable parts (chemicals, toner, gas, paper). Our products are low energy consuming products.
TANDBERG CONTENT SERVER USER GUIDE TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE Table of Contents Table of Contents D 13898.04 What’s New in this Version? Trademarks & Copyright DECEMBER 2006 D13841.08 10.
TANDBERG 3G Gateway USER GUIDE To get You Up and Going Before you start using the system we recommend that you take your time to read through this section of the User Guide to get you up and going. This section outlines how to connect the system and the basic operating principles. Table of Contents D13841.08 10.
Unpacking and Installation TANDBERG 3G Gateway USER GUIDE What’s in the Box? Installation Site Preparations To avoid damage to the unit during transportation, the 3G Gateway is delivered in a special shipping box, which should contain the following components: • • 3G Gateway Server Network cables • ISDN cables (5m) (Qty 4) – only if the 3G/Audio GW 4xBRI option is chosen • ISDN cables (5m) (Qty 1) – only if the 3G/Audio GW 1xPRI option is chosen • Ethernet cable (5m).
3G Gateway Features at a Glance TANDBERG 3G Gateway USER GUIDE Features Highlights About the 3G Gateway The TANDBERG 3G Gateway enables sites on IP and UMTS Handsets to participate in meetings with each other with the quality and reliability found in all TANDBERG equipment. An 3G Gateway system opens up a wide range of interactive video and call routing services. IP Services and Procedures • H.324m, SIP and H.323 support • Service Prefix • Load balance.
The Front and Rear Panels TANDBERG 3G Gateway USER GUIDE About the Rear Panel LED Operation Connectors, Switches, Display, and Buttons • Green: Normal operation. • Red Alarm or Loss of Signal (LoS) indicates that there is no signal and thus no framing information received. A defective or unplugged PRI cable will produce the same effect.
Configuring Your 3G Gateway via the RS 232 TANDBERG 3G Gateway USER GUIDE Configuring via the RS 232 About Gateway Configuration The 3G Gateway requires some basic configurations before it can be used. It will be necessary to find the IP-address and to create the dial-in and dial-out services to program the ISDN-PRI Line numbers. Make sure the 3G Gateway is Off and connect an RS232 cable between the 3G Gateway and a PC. Switch on the 3G Gateway.
Configuring the IP Address via the Front Panel About 3G Gateway Configuration The 3G Gateway requires some basic configurations before it can be used. It is necessary to configure the IP-address and to create the dial-in and dial-out services to program the ISDN-PRI Line numbers. Configuring via the Front Panel The LCD panel makes it possible to configure and check the IP settings as well as to reboot the system.
TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE Using the 3G Gateway This section of the 3G Gateway User Guide shows you how to gain access to the system, how to get an overview of ongoing calls, the menu operating principles, and how to dial from UMTS as well as from IP. Examples are provided for your convenience. Table of Contents D13841.08 10.
Starting Up the 3G Gateway TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE 3G Gateway Start-up To start the 3G Gateway, simply connect the power cable, and set the power switch button (both at the rear) to position I. Power switch Accessing the 3G Gateway You may access the 3G Gateway by entering the IPaddress of the 3G Gateway in a standard WEB-browser. You will then be asked to enter a password. You will need to enter admin as user name.
An Overview of the Management Menu System TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE The Overview Window The System Status windows of the 3G Gateway can be accessed via the default URL: http://3G Gateway_IP_ Address/overview. Service. Indicates the service type, i.e. DID, IVR, TMS phonebook. Remote Number. This is the inbound number. Duration. Duration of the call in hours, minutes and seconds. Log out and Help.
Service Call Details TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE About Service Call Details The Service Call Details Window The View Call Details tab presents information about all calls routed through the 3G Gateway, i.e. inbound and outbound numbers, duration of the calls and call status – i.e. ringing (alerting), connecting and connected. Incoming number. The service number, i.e. the number an external user dialed to get access to a portal service. Service.
Call Setup via Default Services TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE About Default Services The 3G Gateway is equipped with a number of persistent default services, i.e. services stored in the on-board non-volatile memory. Therefore, these services will always be available after a system restart. The following persistent default services can be distinguished: • Direct Inwards Dialing (DID) – Defines a one-on-one relation between an inbound and an outbound number.
Dialing from UMTS – Using Phone Book TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE About TMS Corporate Directory The TMS Corporate Directory service allows one Endpoint, i.e. a UMTS phone, H.323 or SIP, to dial another Endpoint directly, without knowing or having to (manually) enter the extension number via DTMF. TMS Corporate Directory is a menu based dial-in method, which combines a directory listing from TMS with IVR.
TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE Viewing the System Status To view the current status of the system, hover with the mouse pointer over Status to produce a drop-down menu as shown here. This section discusses the respective menu items. Table of Contents D13841.08 10.
ISDN/PRI Status (PRI Versions only) TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE Select PRI Status to access the PRI Status pane. The PRI status indication consist of 3 fields (see About the Rear Panel LED Operation below for PRI status): • • Active – Indicates weather the PRI port is active or not. Total number of channels – indicates the maximum available number of simultaneous ISDN slots (calls) per port; typically 30 for an E1 PRI and 8 for an E1 BRI.
ISDN/BRI Status (BRI Versions only) TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE Select ISDN/BRI Status to access the ISDN/BRI Status pane. BRI hardware status indication The screenshot shows the status page of a BRI version of the 3G Gateway. The BRI status displays the conditions of ISDN layer 1 and 2 separately. Green indicates up and in sync. Red indicates not in sync and indicate probably a disconnected ISDN line.
H.323 Gatekeeper Status TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE About H.323 Status Registration Status Registered Registration Status. If Registered, the 3G Gateway is registered to the Gatekeeper with below mentioned Address and Port. H.323 Gatekeeper Status shows the current status of the Gatekeeper registration. To view H.323 gatekeeper status, as indicated in the screenshot shown here, select H.323 Status item of the Status tab. IP Address.
Services TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE The default services, which come standard with an 3G Gateway system, are: • • • Table of Contents D13841.08 10.
System Information TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE Select System Information to access the System Information pane. This pane provides an overview of installed software and hardware. Table of Contents D13841.08 10.
System Resources TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE To view available resources of the 3G Gateway, open System Resources of the Status tab, as shown here. This menu item shows the amount of active sessions, i.e. video and audio calls on this system. The system load percentage indicates the processor load. These figures depend on the system’s use of resources. The use of Call Forwarding in dial plans reduces system load and therefore increases the number of simultaneous calls.
TANDBERG TANDBERG3G3GGateway Gateway USER GUIDE USER GUIDE Configuring the 3G Gateway To configure the 3G Gateway, hover with the mouse pointer over the System configuration to produce a drop-down menu. The drop-down menu consists of 6/7 items, i.e. ISDN, IP, H.323, SIP, SNMP and System, to configure respective system parts. Changing settings in the menus belonging to the ISDN, IP and System items only become effective after a system reboot, therefore these items all contain Restart buttons.
ISDN/PRI Configuration (ISDN/PRI Versions only) TANDBERG TANDBERG3G3GGateway Gateway USER GUIDE USER GUIDE PRI Interface Configuration. PRI Protocol. Select between the following Indicates the lowest numbered E1/T1 B-channel the system is allowed to use for each PRI-line when selecting channels for outgoing calls. Not in use in this version.
ISDN/BRI Configuration (ISDN/BRI Versions only) TANDBERG TANDBERG3G3GGateway Gateway USER GUIDE USER GUIDE BRI Protocol. Select between the following Select BRI to access the BRI Configuration pane. BRI protocols: • • • • Save. When all settings are entered, click on Save to make the new settings become effective. ETSI (Euro ISDN) National ISDN AT&T Custom Japan/Taiwan ISDN Outgoing Bearer capability.
SS7 Configuration TANDBERG TANDBERG3G3GGateway Gateway USER GUIDE USER GUIDE General • Originating Point Code (OPC). A number in Select SS7 to access the SS7 Configuration pane. Link Set Details A link is a time slot within a trunk used for signalling. Link sets are typically used for signalling fail-over purposes to one switch. • • Enabled. Checking this box ena• bles at least one signalling link in a link set. Destination Point Code. Uniquely identifies the destination signalling point of the link.
SS7 Configuration – Example 1 TANDBERG TANDBERG3G3GGateway Gateway USER GUIDE USER GUIDE Suppose all four SS7 trunks of one 3G Gateway are connected to one switch, as indicated in the connection schematic to the right. In this example the Originating Point Code (OPC) of the 3G Gateway equals 99, and the Destination Point Codes (DPCs) for all trunks equal 100. Both OPC and DPC are provided by the telephone network operator.
SS7 Configuration – Example 2 TANDBERG TANDBERG3G3GGateway Gateway USER GUIDE USER GUIDE Suppose two out of four trunks are connected to one switch and the other two to another switch. Now SS7 signalling fail-over is arranged via two switches and two Signalling Transfer Points (STPs) over 2 link sets, as can be seen from the schematic and the SS7 window below. Since the trunks are terminated by the switches, the DPCs of trunk 1 and 2 are 100 and 101, respectively.
IP Configuration TANDBERG TANDBERG3G3GGateway Gateway USER GUIDE USER GUIDE IP Address Assignment is DHCP or Static: • DHCP: Dynamic Host Configuration Select IP from the Configuration to access the IP Configuration pane. Protocol can be selected when a DHCP server is present. Static IP Address, Static IP Subnet Mask and Static IP Gateway are ignored because these parameters are assigned by the DHCP server. DNS Interface Up to five Domain Name Server IP addresses can be specified here.
H.323 Configuration TANDBERG TANDBERG3G3GGateway Gateway USER GUIDE USER GUIDE Mode. Enables the 3G Gateway to register with a Select H.323 to access the H.323 Configuration pane. Gatekeeper or leave it unregistered, i.e. in direct mode. When registered with a gatekeeper, the H.323 Status shows Registered, the Gatekeeper’s IP address and the Port used. When registered with a gatekeeper, the H.323 Status shows Registered, the Gatekeeper’s IP address and the Port used (see also Status, H.323 Status).
SIP Configuration TANDBERG TANDBERG3G3GGateway Gateway USER GUIDE USER GUIDE Select SIP to access the SIP Configuration pane. SIP settings Enabled. 3G Gateway will use this Proxy for call setup. SIP proxy address. Enter the IP Address of the proxy server to which the 3G Gateway will use for call setups. Save. When ready to store the new settings, press Save. These settings will take effect when the system has been restarted. SIP proxy port. Enter the port number belonging to that SIP proxy IP address.
SNMP Configuration TANDBERG TANDBERG3G3GGateway Gateway USER GUIDE USER GUIDE SNMP Mode. The SNMP operation modus can SNMP (Simple Network Management Protocol) is used for monitoring and configuring different units in a network. The 3G Gateway’s SNMP Agent responds to requests from SNMP Managers (a PC program etc.). SNMP traps are generated by the agent to inform the manager about important events. be set to: • On. Turns SNMP On • Off. Turns SNMP Off • ReadOnly.
System TANDBERG TANDBERG3G3GGateway Gateway USER GUIDE USER GUIDE Configuration. To change the system name of To configure the miscellaneous settings on the 3G Gateway, select the System Configuration item. the 3G Gateway, enter the new system name in the System Name field. Note that when the Authentication ID in the H.323 link is left empty, the System Name field will be used to register the 3G Gateway with the gatekeeper in stead.
TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE Maintenance and Upgrade The Maintenance section describes how the system software can be upgraded, how new options can be made available via the installation of option keys, how the system password can be changed, and how the system is restarted. Table of Contents D13841.08 10.
Maintenance – General TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE Under the Maintenance tab the system software can be upgraded, new options can be made available via the installation of option keys, the system password can be changed, and the system can be restarted. System Information • Software Version. Shows the currently installed Software version. • Hardware Serial Number.
Maintenance – Upgrading the System TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE Upgrading the System Once you have entered the release key in the Release Key field (see the previous page) and pressed Install Software a new window will appear, which enables the entry of the software package, i.e. a .pkg, file to be uploaded For dot release upgrades a Release Key won’t be needed. After the .pkg file has been selected, this will be uploaded into the flash memory of the 3G Gateway.
Maintenance – Option Keys, Password and Restart Option Keys TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE Password Restart Forgot the password? Use the following procedure to set a new password: The 3G Gateway can be restarted either via the Restart System menu item in the System configuration menu or via the Restart System buttons in the ISDN, IP, Misc and Upgrade System menus. To expand software options additional Option keys are required.
TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE Services On 3G Gateway systems dial plans can be configured with default services. Three default services can be distinguished: • Direct Inwards Dialing • Dial Extension (IVR) • TMS Corporate Directory These services can be found under the Service Configuration tab. Each default service has a specific number of parameters which can be set by the user. To configure a dial plan select the Dialplan Configuration item. Table of Contents D13841.
Default Services TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE About Default Services The Service Configuration Window The 3G Gateway is equipped with a number of persistent default services, i.e. services stored in the on-board non-volatile memory. Therefore, these services will always be available after a system restart. The following persistent default services can be distinguished: • Direct Inwards Dialing (DID).
Dialplan Configuration TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE About Dialplan Configuration Dialplan Configuration Window Dialplan Details To view all dialplan configuration entries or create a new dial plan select the Dialplan configuration menu item from the Services tab. To view the dialplan entry details, click on the dialplan entry or on View/Edit of the respective dial plan.
Argument Details for the Default DID Service TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE DID Argument Details Use Remainder. Specifies whether a particular part, i.e. the remainder, of the inbound number will be used to form a part of the outbound number.
Argument Details for a Default IVR Service TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE IVR Argument Details Net type. Identical to DID service (see the previous page for details). AV mode. Identical to DID service (see the previous page for details). Prefix. Identical to DID service (see the previous page for details). Suffix. Identical to DID service (see the previous page for details). Allow forwarding. Identical to DID service (see the previous page for details).
Argument Details for a Default TMS Corporate Directory (Phone Book Service) TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE TMS Corporate Directory Argument Details TMS address. IP address of Tandberg Management System (TMS). Allow forwarding. Identical to DID service – for details, see three pages back. Show DTMF Information Screen. Identical to Dial Extension (IVR) service. AV mode. Identical to DID service – for details, see three pages back. Media Sources.
TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE Example 1: Number-plan mapping Entry details: Suffix: Arguments: Dial Plan Examples Given the supported net types, H.324m, H.323 and SIP, 9 unique inbound and outbound net type combinations for both DID and IVR dial plans can be defined Some of these combinations will be discussed in a few examples. Table of Contents D13841.08 10.
Some Dial Plan Examples (I) TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE About the Examples DID Dial Plan Examples Given the supported net types, H.324m, H.323 and SIP, 9 unique inbound and outbound net type combinations for both DID and IVR dial plans can be defined: Example 1: Number-plan mapping Example 2: Hotline Entry details: Entry details: 1. H.324m–SIP 2. H.324m–H.324m 3. H.324m–H.323 Suffix: Arguments: 4. H.323–SIP 5. H.323–H.324m 6. H.323–H.323 Suffix: 7. SIP–SIP 8.
Some Dial Plan Examples (II) TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE Dial Extension (IVR) Examples Interactive Video Response (IVR), also called extension dial-in, is an automated answering system that directs the call to the IP endpoint indicated by the caller. The caller uses telephone tones (DTMF) to enter the H.323/ SIP alias or extension. IVR is useful in case a limited amount of numbers, e.g. ISDN PRI or BRI lines, is available. An example shall be provided: 1.
TMS Corporate Directory TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE The TMS Corporate Directory service allows one Endpoint, i.e. a UMTS phone, H323 or SIP, to dial another Endpoint directly, without knowing or having to (manually) enter the extension number via DTMF. TMS Corporate Directory is a menu based dial-in method, which combines a directory listing from TMS with IVR.
Contact Information TANDBERG 3G3G GATEWAY TANDBERG Gateway USER GUIDE USER GUIDE EUROPEAN HEADQUARTERS Philip Pedersens vei 20, 1366 Lysaker, Norway Telephone: +47 67 125 125 Fax: +47 67 125 234 Video: +47 67 126 126 E-mail: tandberg@tandberg.com U.S. HEADQUARTERS 1212 Avenue of the Americas, 24th Floor, New York, NY 10036 Telephone: +1 212 692 6500 Fax: +1 212 692 6501 Video: +1 212 692 6535 E-mail: tandberg@tandberg.com Table of Contents D13841.08 10.
