ENTRYPOINT TANDBERG ENTRYPOINT USER GUIDE ADMINISTRATOR GUIDE Software version EP1.0 D14050.04 OCTOBER 2007 Table of Contents D 14050.04 10.
Trademarks and Copyright ENTRYPOINT Maintenance and Upgrade Trademarks and Copyright................................................... 3 Disclaimer, License Agreements, and Patent Information Disclaimer, License Agreements, and Patent Information...... 5 Operator Safety / Environmental Issues Safety Instructions.............................................................. 7 Environmental Issues..........................................................
TANDBERG ENTRYPOINT USER GUIDE Trademarks and Copyright All rights reserved. This document contains information that is proprietary to TANDBERG. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form, or by any means, electronically, mechanically, by photocopying, or otherwise, without the prior written permission of TANDBERG.
TANDBERG ENTRYPOINT USER GUIDE Disclaimer, License Agreements, and Patent Information Table of Contents D 14050.04 10.
Disclaimer & License Agreements Disclaimer, License Agreements, and Patent Information TANDBERG ENTRYPOINT USER GUIDE License Agreements Disclaimer The information in this document is furnished for informational purposes only, is subject to change without prior notice, and should not be construed as a commitment by TANDBERG. TANDBERG reserves the right to amend any of the information given in this document in order to take account of new developments.
TANDBERG ENTRYPOINT USER GUIDE Operator Safety / Environmental Issues For your own protection, please read the overleaf safety instructions completely, before operating the equipment and keep this manual for future reference. The information in this summary is intended for operators. Carefully observe all warnings, precautions and instructions both on the apparatus and in the operating instructions. Table of Contents D 14050.04 10.
Safety Instructions For your protection please read these safety instructions completely before you connect the equipment to the power source. Carefully observe all warnings, precautions and instructions both on the apparatus and in these operating instructions. Retain this manual for future reference.
Environmental Issues TANDBERG ENTRYPOINT USER GUIDE Thank you for buying a product which contributes to a reduction in pollution, and thereby helps save the environment. Our products reduce the need for travel and transport and thereby reduce pollution. Our products have either none or few consumable parts (chemicals, toner, gas, paper). Our products are low energy consuming products. TANDBERG’s Environmental Policy Environmental stewardship is important to TANDBERG’s culture.
TANDBERG CONTENT SERVER USER GUIDE TANDBERG ENTRYPOINT USER GUIDE Table of Contents Table of Contents D 13898.04 What’s New in this Version? Trademarks & Copyright DECEMBER 2006 D 14050.04 10.
TANDBERG ENTRYPOINT USER GUIDE To get You Up and Going Before you start using the system we recommend that you take your time to read through this section of the User Guide to get you up and going. This section outlines how to connect the system and the basic operating principles. Table of Contents D 14050.04 10.
Unpacking and Installation TANDBERG ENTRYPOINT USER GUIDE What’s in the Box? Installation Site Preparations To avoid damage to the unit during transportation, the Entrypoint is delivered in a special shipping box, which should contain the following components: • • Entrypoint Server Network cables • ISDN cables (5m) (Qty 4) – only if the 3G/Audio GW 4xBRI option is chosen • ISDN cables (5m) (Qty 1) – only if the 3G/Audio GW 1xPRI option is chosen • Ethernet cable (5m).
Entrypoint Features at a Glance TANDBERG ENTRYPOINT USER GUIDE Features Highlights About the Entrypoint The TANDBERG Entrypoint enables sites on IP and UMTS Handsets to participate in meetings with each other with the quality and reliability found in all TANDBERG equipment. An Entrypoint system opens up a wide range of interactive video and call routing services. IP Services and Procedures • H.324m, SIP and H.323 support • Service Prefix • Load balance.
The Front and Rear Panels TANDBERG ENTRYPOINT USER GUIDE About the Rear Panel LED Operation Connectors, Switches, Display, and Buttons •Green: Normal operation. •Red Alarm or Loss of Signal (LoS) indicates that there is no signal and thus no framing information received. A defective or unplugged PRI cable will produce the same effect.
Configuring Your Entrypoint via the RS 232 TANDBERG ENTRYPOINT USER GUIDE Configuring via the RS 232 About Gateway Configuration The Entrypoint requires some basic configurations before it can be used. It will be necessary to find the IP-address and to create the dial-in and dial-out services to program the ISDN-PRI Line numbers. Make sure the Entrypoint is Off and connect an RS232 cable between the Entrypoint and a PC. Switch on the Entrypoint.
Configuring the IP Address via the Front Panel About Entrypoint Configuration The Entrypoint requires some basic configurations before it can be used. It is necessary to configure the IP-address and to create the dial-in and dial-out services to program the ISDN-PRI Line numbers. Configuring via the Front Panel The LCD panel makes it possible to configure and check the IP settings as well as to reboot the system.
TANDBERG ENTRYPOINT USER GUIDE Using the Entrypoint This section of the Entrypoint User Guide shows you how to gain access to the system, how to get an overview of ongoing calls, the menu operating principles, and how to dial from UMTS as well as from IP. Examples are provided for your convenience. Table of Contents D 14050.04 10.
Starting Up the Entrypoint TANDBERG ENTRYPOINT USER GUIDE Entrypoint Start-up Accessing the Entrypoint To start the Entrypoint, simply connect the power cable, and set the power switch button (both at the rear) to position I. Power switch You may access the Entrypoint by entering the IP-address of the Entrypoint in a standard WEB-browser. You will then be asked to enter a password. You will need to enter admin as user name. The default password for the Entrypoint is TANDBERG.
An Overview of the Management Menu System TANDBERG ENTRYPOINT USER GUIDE The Overview Window The System Status windows of the Entrypoint can be accessed via the default URL: http://Entrypoint_IP_ Address/overview. Service. Indicates the service type, i.e. DID, IVR, TMS phonebook, Menu. Remote Number. This is the inbound number. Duration. Duration of the call in hours, minutes and seconds. Log out and Help. Click on the little key icon to log out and on the question mark to gain access to Help features.
Service Call Details TANDBERG ENTRYPOINT USER GUIDE About Service Call Details The Service Call Details Window The View Call Details tab presents information about all calls routed through the Entrypoint, i.e. inbound and outbound numbers, duration of the calls and call status – i.e. ringing (alerting), connecting and connected. Incoming number. The service number, i.e. the number an external user dialed to get access to a portal service. Service. Indicates the service name, i.e.
Call Setup via Default Services TANDBERG ENTRYPOINT USER GUIDE About Default Services The Entrypoint is equipped with a number of persistent default services, i.e. services stored in the on-board non-volatile memory. Therefore, these services will always be available after a system restart. The following persistent default services can be distinguished: • Direct Inwards Dialling (DID) – Defines a one-on-one relation between an inbound and an outbound number.
Dialling from UMTS – Using Phone Book TANDBERG ENTRYPOINT USER GUIDE About TMS Corporate Directory The TMS Corporate Directory service allows one Endpoint, i.e. a UMTS phone, H.323 or SIP, to dial another Endpoint directly, without knowing or having to (manually) enter the extension number via DTMF. TMS Corporate Directory is a menu based dial-in method, which combines a directory listing from TMS with IVR.
TANDBERG ENTRYPOINT USER GUIDE Viewing the System Status To view the current status of the system, hover with the mouse pointer over Status to produce a drop-down menu as shown here. This section discusses the respective menu items. Table of Contents D 14050.04 10.
ISDN/PRI Status (PRI Versions only) TANDBERG ENTRYPOINT USER GUIDE Select PRI Status to access the PRI Status pane. The PRI status indication consist of 3 fields (see About the Rear Panel LED Operation below for PRI status): • • Active – Indicates weather the PRI port is active or not. • Number of free channels – indicates the number of free Bchannels on ISDN. • To view the ISDN PRI status, select the ISDN status item of the Status tab.
ISDN/BRI Status (BRI Versions only) TANDBERG ENTRYPOINT USER GUIDE Select ISDN/BRI Status to access the ISDN/BRI Status pane. BRI hardware status indication The screenshot shows the status page of a BRI version of the Entrypoint. The BRI status displays the conditions of ISDN layer 1 and 2 separately. Green indicates up and in sync. Red indicates not in sync and indicate probably a disconnected ISDN line.
H.323 Gatekeeper Status TANDBERG ENTRYPOINT USER GUIDE About H.323 Status Registration Status Registered Registration Status. If Registered, the Entrypoint is registered to the Gatekeeper with below mentioned Address and Port. H.323 Gatekeeper Status shows the current status of the Gatekeeper registration. To view H.323 gatekeeper status, as indicated in the screenshot shown here, select H.323 Status item of the Status tab. IP Address. Shows the IP address of the Gatekeeper. Port.
Services TANDBERG ENTRYPOINT USER GUIDE The default services, which come standard with an Entrypoint system, are: • • • • Table of Contents D 14050.04 10.
System Information TANDBERG ENTRYPOINT USER GUIDE Select System Information to access the System Information pane. This pane provides an overview of installed software and hardware. Table of Contents D 14050.04 10.
System Resources TANDBERG ENTRYPOINT USER GUIDE To view available resources of the Entrypoint, open System Resources of the Status tab, as shown here. This menu item shows the amount of active sessions, i.e. video and audio calls on this system. The system load percentage indicates the processor load. These figures depend on the system’s use of resources. The use of Call Forwarding in dial plans reduces system load and therefore increases the number of simultaneous calls.
TANDBERG ENTRYPOINT USER GUIDE USER Configuring the Entrypoint To configure the Entrypoint, hover with the mouse pointer over the System configuration to produce a drop-down menu. The drop-down menu consists of 6 items, i.e. ISDN, IP, H.323, SIP, SNMP and System, to configure respective system parts. Changing settings in the menus belonging to the ISDN, IP and System items only become effective after a system reboot, therefore these items all contain Restart buttons.
ISDN/PRI Configuration (ISDN/PRI Versions only) TANDBERG ENTRYPOINT USER GUIDE USER PRI Interface Configuration. Indicates the lowest numbered E1/T1 B-channel the system is allowed to use for each PRI-line when selecting channels for outgoing calls. Not in use in this version. PRI Protocol.
ISDN/BRI Configuration (ISDN/BRI Versions only) TANDBERG ENTRYPOINT USER GUIDE USER BRI Protocol. Select between the following BRI protocols: Select BRI to access the BRI Configuration pane. • • • • Save. When all settings are entered, click on Save to make the new settings become effective. ETSI (Euro ISDN) National ISDN AT&T Custom Japan/Taiwan ISDN Outgoing Bearer capability. Within ISDN different bearer capabilities are used to signal the type of data (Voice, Data, H320, H.
IP Configuration TANDBERG ENTRYPOINT USER GUIDE USER IP Address Assignment is DHCP or Static: Select IP from the Configuration to access the IP Configuration pane. • DHCP: Dynamic Host Configuration Protocol can be selected when a DHCP server is present. Static IP Address, Static IP Subnet Mask and Static IP Gateway are ignored because these parameters are assigned by the DHCP server.
H.323 Configuration TANDBERG ENTRYPOINT USER GUIDE USER Mode. Enables the Entrypoint to register with a gatekeeper or leave it unregistered, i.e. in direct mode. Make sure that System Name is always set in direct mode. When registered with a gatekeeper, the H.323 Status shows Registered, the gatekeeper’s IP address and the Port used. Select H.323 to access the H.323 Configuration pane. When registered with a gatekeeper, the H.
SIP Configuration TANDBERG ENTRYPOINT USER GUIDE USER Select SIP to access the SIP Configuration pane. SIP settings Enabled. Entrypoint will use this Proxy for call setup. SIP proxy address. Enter the IP Address of the proxy server to which the Entrypoint will use for call setups. Save. When ready to store the new settings, press Save. These settings will take effect when the system has been restarted. SIP proxy port. Enter the port number belonging to that SIP proxy IP address.
SNMP Configuration TANDBERG ENTRYPOINT USER GUIDE USER SNMP Mode. The SNMP operation modus can be set to: SNMP (Simple Network Management Protocol) is used for monitoring and configuring different units in a network. The Entrypoint’s SNMP Agent responds to requests from SNMP Managers (a PC program etc.). SNMP traps are generated by the agent to inform the manager about important events. • • • On. Turns SNMP On • TrapsOnly. Only send SNMP information identified as TRAPS to the host. Off.
System TANDBERG ENTRYPOINT USER GUIDE USER Configuration. To change the system name of the Entrypoint, enter the new system name in the System Name field. To configure the miscellaneous settings on the Entrypoint, select the System Configuration item. Note that when the Authentication ID in the H.323 link is left empty, the System Name field will be used to register the Entrypoint with the gatekeeper in stead.
TANDBERG ENTRYPOINT USER GUIDE Maintenance and Upgrade The Maintenance section describes how the system software can be upgraded, how new options can be made available via the installation of option keys, how the system password can be changed, and how the system is restarted. Table of Contents D 14050.04 10.
Maintenance – General TANDBERG ENTRYPOINT USER GUIDE Under the Maintenance tab the system software can be upgraded, new options can be made available via the installation of option keys, the system password can be changed, and the system can be restarted. System Information The Entrypoint’s system software can be upgraded via the Upgrade item in the Maintenance menu. It also shows current software version and the Entrypoint’s hardware serial number.
Maintenance – Upgrading the System TANDBERG ENTRYPOINT USER GUIDE Upgrading the System Once you have entered the release key in the Release Key field (see the previous page) and pressed Install Software a new window will appear, which enables the entry of the software package, i.e. a .pkg, file to be uploaded For dot release upgrades a Release Key won’t be needed. After the .pkg file has been selected, this will be uploaded into the flash memory of the Entrypoint.
Maintenance – Option Keys, Password and Restart Option Keys TANDBERG ENTRYPOINT USER GUIDE Password Restart Forgot the password? Use the following procedure to set a new password: The Entrypoint can be restarted either via the Restart System menu item in the System configuration menu or via the Restart System buttons in the ISDN, IP, Misc and Upgrade System menus. To expand software options additional Option keys are required. Contact your TANDBERG representative for more details. Add Option key.
TANDBERG ENTRYPOINT USER GUIDE Services On Entrypoint systems dial plans can be configured with default services. Four default services can be distinguished: • Direct Inwards Dialling • Dial Extension (IVR) • Menu • TMS Corporate Directory These services can be found under the Service Configuration tab. Each default service has a specific number of parameters which can be set by the user. A dial plan can be configured around one of the default services.
Default Services TANDBERG ENTRYPOINT USER GUIDE About Default Services The Service Configuration Window The Entrypoint is equipped with a number of persistent default services, i.e. services stored in the on-board non-volatile memory. Therefore, these services will always be available after a system restart. The following persistent default services can be distinguished: • Direct Inwards Dialling (DID). Defines a one-on-one relation between an inbound and an outbound number. • Dial Extension (IVR).
Dialplan Configuration TANDBERG ENTRYPOINT USER GUIDE About Dialplan Configuration Dialplan Configuration Window Dialplan Details To view all dialplan configuration entries or create a new dial plan select the Dialplan configuration menu item from the Services tab. To view the dialplan entry details, click on the dialplan entry or on View/Edit of the respective dial plan.
Argument Details for the Default DID Service TANDBERG ENTRYPOINT USER GUIDE DID Argument Details Use Remainder. Specifies whether a particular part, i.e. the remainder, of the inbound number will be used to form a part of the outbound number. For a remainder to become non-zero a specified inbound Prefix has to match the first part and/ or a specified inbound Suffix has to match the last part of an inbound number, however individually or combinations of both never fully match the complete inbound number.
Argument Details for a Default IVR Service TANDBERG ENTRYPOINT USER GUIDE IVR Argument Details Net type. Identical to DID service (see the previous page for details). AV mode. Identical to DID service (see the previous page for details). Prefix. Identical to DID service (see the previous page for details). Suffix. Identical to DID service (see the previous page for details). Allow forwarding. Identical to DID service (see the previous page for details). Show DTMF Information Screen.
Argument Details for a Default Menu Service TANDBERG ENTRYPOINT USER GUIDE Menu Service Argument Details Allow forwarding. Identical to DID service – see two pages back for details. Entry [1 - 5]. For each of the five entries in the menu a number of three items can be configured: • • • Name. Name of the service as depicted in the menu. Net type. Call type of the outbound call Service number. The outbound call number dialled on selection of the respective menu item. Media Sources.
Argument Details for a Default TMS Corporate Directory (Phone Book Service) TANDBERG ENTRYPOINT USER GUIDE TMS Corporate Directory Argument Details TMS address. IP address of Tandberg Management System (TMS). Allow forwarding. Identical to DID service – for details, see three pages back. Show DTMF Information Screen. Identical to Dial Extension (IVR) service. AV mode. Identical to DID service – for details, see three pages back. Media Sources.
TANDBERG ENTRYPOINT USER GUIDE Example 1: Number-plan mapping Entry details: Suffix: Arguments: Dial Plan Examples Given the supported net types, H.324m, H.323 and SIP, 9 unique inbound and outbound net type combinations for both DID and IVR dial plans can be defined Some of these combinations will be discussed in a few examples. Table of Contents D 14050.04 10.
Some Dial Plan Examples (I) TANDBERG ENTRYPOINT USER GUIDE About the Examples DID Dial Plan Examples Given the supported net types, H.324m, H.323 and SIP, 9 unique inbound and outbound net type combinations for both DID and IVR dial plans can be defined: Example 1: Number-plan mapping Entry details: 1. H.324m–SIP 2. H.324m–H.324m 3. H.324m–H.323 Suffix: Arguments: 4. H.323–SIP 5. H.323–H.324m 6. H.323–H.323 Suffix: 7. SIP–SIP 8. SIP–H.324m 9. SIP–H.
Some Dial Plan Examples (II) TANDBERG ENTRYPOINT USER GUIDE Dial Extension (IVR) Examples Interactive Video Response (IVR), also called extension dial-in, is an automated answering system that directs the call to the IP endpoint indicated by the caller. The caller uses telephone tones (DTMF) to enter the H.323/ SIP alias or extension. IVR is useful in case a limited amount of numbers, e.g. ISDN PRI or BRI lines, is available. An example shall be provided: 1.
Secretary Service TANDBERG ENTRYPOINT USER GUIDE The secretary service enables a caller (Alice) to be relayed to a callee (Bob) via a third party (Secretary). Alice calls either via a DID, Dial Extension, Menu or Phone book service a secretary (No. 9876 in this example). Make sure that for the inbound call party, i.e. Alice, the Allow Forwarding is set to Off, otherwise the call will be offloaded from the system, i.e.
TMS Corporate Directory TANDBERG ENTRYPOINT USER GUIDE The TMS Corporate Directory service allows one Endpoint, i.e. a UMTS phone, H323 or SIP, to dial another Endpoint directly, without knowing or having to (manually) enter the extension number via DTMF. TMS Corporate Directory is a menu based dial-in method, which combines a directory listing from TMS with IVR. In this mode the user can search in the global address book provided via TMS using the alphanumeric part of the keypad.
Contact Information TANDBERG ENTRYPOINT USER GUIDE EUROPEAN HEADQUARTERS Philip Pedersens vei 20, 1366 Lysaker, Norway Telephone: +47 67 125 125 Fax: +47 67 125 234 Video: +47 67 126 126 E-mail: tandberg@tandberg.com U.S. HEADQUARTERS 1212 Avenue of the Americas, 24th Floor, New York, NY 10036 Telephone: +1 212 692 6500 Fax: +1 212 692 6501 Video: +1 212 692 6535 E-mail: tandberg@tandberg.com Table of Contents D 14050.04 10.
