User Manual Software version M1 D13742.
D1374201_User_Manual_T550_T770_MXP_CCM Trademarks and Copyright All rights reserved. This document contains information that is proprietary to TANDBERG. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form, or by any means, electronically, mechanically, by photocopying, or otherwise, without the prior written permission of TANDBERG.
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D1374201_User_Manual_T550_T770_MXP_CCM Operator Safety Summary For your protection, please read these safety instructions completely before operating the equipment and keep this manual for future reference. The information in this summary is intended for operators. Carefully observe all warnings, precautions and instructions both on the apparatus and in the operating instructions.
User Manual ISDN cables - CAUTION - To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord. Servicing - Do not attempt to service the apparatus yourself as opening or removing covers may expose you to dangerous voltages or other hazards, and will void the warranty. Refer all servicing to qualified service personnel.
D1374201_User_Manual_T550_T770_MXP_CCM Table of Contents 1 Introduction............................................................................................................................... 1 1.1 At a Glance ............................................................................................................................ 2 1.2 Settings Menu Structure ........................................................................................................ 4 2 Installation ................
User Manual 5 6 7 8 4.5 Presentation ......................................................................................................................... 63 4.6 Lines..................................................................................................................................... 64 Peripheral Equipment............................................................................................................. 65 Appendices...........................................................
1 Introduction This User Manual is provided to help you make the best use of your TANDBERG unit. The TANDBERG 550/770 MXP for Cisco CallManager offers superior audio and video quality in a fully-featured unit. Main features Delivers the ultimate visual communication experience, with video quality developed by TANDBERG for business video applications. Full range of Cisco IP telephony functions, including Directory and Call Control, as supported by the Cisco Call Manager.
D1374201_User_Manual_T550_T770_MXP_CCM 1.1 At a Glance Codec The Codec is the heart of the system. The main task for the Codec is the compression of outgoing video, audio and data, the transmission of this information to the far end and the decompression of the incoming information - the name Codec comes from a combination of the two words compression and decompression. Remote control The remote control is used to control all functions of the system.
Introduction Microphone The high quality table microphone is designed to use on a table during a videoconference. The ideal location for the microphone is on a flat surface at least 2m (6.5 ft) from the front of the system. The microphone should always be placed pointing away from the system with the cable towards the system. The system will automatically equalize sound levels. Loud and soft voices are picked up and transmitted to the far end at approximately the same level.
D1374201_User_Manual_T550_T770_MXP_CCM 1.2 Settings Menu Structure The settings menu structure is shown below. Press menu.
2 Installation Precautions Never install telephone wiring during a lightning storm. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. Never touch uninstalled telephone wires or terminals unless the telephone line has been disconnected at the network interface. Use caution when installing or modifying telephone lines. Avoid using a telephone (other than a cordless type) during an electrical storm.
D1374201_User_Manual_T550_T770_MXP_CCM 2.1 Unpacking and Mounting Unpacking The TANDBERG 550/770 MXP for Cisco CallManager consists of the following items: Videoconferencing system Table microphone Remote control Batteries User manual on CD Cables Power supply Mounting Place the system centrally, on top of the monitor, close to the front and ensure it is stable.
Installation 2.2 Connecting Cables 1. Microphone Cable Connect the microphone to the microphone cable. Connect the microphone cable to microphone input 1 on the system. 2. Monitor Cable(s) Scart (Europe): Connect the Scart adapter to one of the Scart connectors on your monitor.
D1374201_User_Manual_T550_T770_MXP_CCM 3. Power Cable Connect the power supply to the ‘DC in’ input on the system. Connect the power cable to the power supply. Connect the power cable to an electrical distribution socket. 4. LAN Cable To use the system on LAN, connect a LAN cable from the ‘Ethernet’ connector on the system to your LAN. 5. Wireless LAN - Insert PC Card Remove the “dummy” card by pressing the ‘Eject’ button next to the slot. Insert the Wireless LAN PC Card.
Installation Note! Make sure you insert the card in the right direction (with the product logo pointing upwards). Push the card into the slot until the Eject button pops up. See chapter 4.2.2 Wireless LAN Settings for configuration.
D1374201_User_Manual_T550_T770_MXP_CCM 2.3 Monitor Configuration Power on Power on the monitor and use the monitor remote control to select the Audio/Video input used (refer to your monitor manual). If you are using S-video from the system, remember to select SVideo input to avoid a black and white picture. Select Audio/Video input on monitor Selection of Audio/Video input used is generally performed by pressing the 0/AV button on the TV remote control several times.
3 General Use Wake up the system When the system is not in use, it is in standby mode and the screen is black. Wake up the system by picking up the remote control. An incoming call or pressing any key on the remote control will also wake up the system. If the system does not respond Make sure that the system is switched on by using the On/Off switch located at the rear of the system.
D1374201_User_Manual_T550_T770_MXP_CCM 3.1 The Welcome Menu When the system is switched on, you will see the welcome screen. The welcome screen presents the Main menu and displays your Main Camera image in the background (Main Camera is system default). The following menu will appear when not in a call. Press OK or Cancel(X) to activate or hide the welcome menu. This screen provides you with the telephone number(s) assigned to your unit.
General Use 3.2 Using the Remote Control The system is controlled with a remote control. Think of the remote control as a mobile phone with number keys and call keys. Use the arrow keys and OK to navigate the menu. The system’s most commonly used functions are also accessible directly from the remote control. The Infra Red (IR) sensor for the remote control is located in front of the camera. 1. Correspond with the commands at the bottom of the screen. See 3.2.8 Softkeys for details. 2.
D1374201_User_Manual_T550_T770_MXP_CCM 17. 18. 19. 20. 21. 14 via the system Phone Book for easy placement of calls. See chapter 3.6 Directory for details. Use the red End Call key to end the current call. See 3.5.3 Ending a Call for details. Number/Letter keys function in the same manner as with a mobile or cellular phone. See 3.2.7 Touch Tones for details. Help. Configuration / Administrator settings.
General Use 3.2.1 Navigation Arrow keys and OK Navigate in the menu with arrow keys. The yellow selector on screen shows the selected item. Press OK to select. Cancel key In the main menu, pressing Cancel (X) will hide the menu. If the menu is hidden, bring it back with OK. In other menus, pressing Cancel (X) takes you one step back. In an input field, pressing Cancel (X) will delete characters/numbers to the left.
D1374201_User_Manual_T550_T770_MXP_CCM 3.2.2 Selfview Selfview shows your outgoing picture. Normally this is the picture of your self (main camera). Selfview is most useful for single monitor systems. On dual monitor systems you already have selfview on the dual monitor. In a normal conference, the far end side is displayed on main monitor. Pressing Selfview will result in near end on main monitor. Outside a call, selfview is already displayed on the screens.
General Use 3.2.3 Layout The layout of the screen can either be shown as Picture in Picture (PIP) or Picture outside Picture (POP) when displaying more than one video image. The behavior of the Layout button is dependent on the Picture Layout setting. 3.2.3.1 Picture in Picture When set to PIP, the Layout button makes it possible to see a second image in a smaller view in one of the corners of the screen. The second image will be placed on top of the main image.
D1374201_User_Manual_T550_T770_MXP_CCM holding Layout for 1 second. It is recommended to use Picture outside Picture for wide screen monitor systems. How to use Layout button with POP: 1. Press the Layout button to get the 1+3 layout. The far end image will be displayed as the main video, with the near end, usually the user of the system, as a smaller image in the upper right corner. 2. Press the Layout button again to see the images side-by-side, e.g.
General Use 3.2.4 Mic Off To mute your microphone, press Mic Off. An on screen indicator will appear. Pressing Mic Off one more time will activate the microphone again.
D1374201_User_Manual_T550_T770_MXP_CCM 3.2.5 Volume + and - Press the Volume key to adjust the volume level. An on-screen indicator will show the current level.
General Use 3.2.6 Number and Letter keys Pressing a number key when you are outside a call will take you to the call menu. When you are in an input field where letters are required, the system automatically goes to letter mode. Writing letters works like on a mobile phone. Press the key that corresponds to your desired letter. Press the key as many times as you need to get the right letter. Change to lower or back to upper case letters with the a/A key, and space with the 0 _ key.
D1374201_User_Manual_T550_T770_MXP_CCM 3.2.7 Touch Tones Sometimes you need to dial extension numbers with the number keys when you are in a call. To do this, just enter your extension number with the number keys.
General Use 3.2.8 Softkeys The commands shown at the bottom of the screen are called softkeys and correspond with the keys on top of the remote control. This means that to make a call, you can press the button on the remote control that corresponds to the NewCall softkey on the bottom of the screen.
D1374201_User_Manual_T550_T770_MXP_CCM 3.3 On-screen Indicators The system has a number of icons signaling different settings: Microphone Off This indicator is shown when the microphone is turned off. Press the Mic off button again to turn the microphone back on. Volume Off This indicator is shown when the volume is turned off. Press Volume + to turn the volume back on.
General Use 3.4 Camera Control The camera is controlled by using the keys on the remote control. Select Near End or Far End to control the respective camera.
D1374201_User_Manual_T550_T770_MXP_CCM 3.4.1 Moving the camera When the menu is hidden, the arrow keys will work on the camera. Hide the menu with the Cancel (X) key and adjust the camera with the arrow keys.
General Use 3.4.2 Zoom The zoom key on the remote control will zoom the picture in and out (+ and -).
D1374201_User_Manual_T550_T770_MXP_CCM 3.4.3 Far End Call Camera Control When you are in a call, you can move both near end and far end cameras if the far end side supports Far End Camera Control. When the menu is hidden, the arrow keys will trigger a dialog box that offers you the options: Near End and Far End. Near End means your own camera. Far End means the far end's camera. Choose Far End to move the Far End camera. 3.4.3.
General Use 3.
D1374201_User_Manual_T550_T770_MXP_CCM 3.5.1 Placing a call To place a call there are several ways to go off-hook before or after dialing a number. Action Dial off-hook (with dial tone): Procedure Press the NewCall softkey. Enter a phone number. The system will automatically connect the call once the number has been entered. Dial on-hook (no dial tone): Enter a phone number. Press the Dial softkey or the green connect button to place the call.
General Use 3.5.2 Answering a call To answer a call, go off-hook. See details below. Action Answer when system is idle: Procedure Press the Answer softkey. Switch from a connected call to answer a ringing call: Press the Answer softkey. Doing so answers the new call and automatically places the first call on hold. Set up your phone to automatically connect an incoming call after a ring or two: Your system administrator can set up the AutoAnswer feature.
D1374201_User_Manual_T550_T770_MXP_CCM 3.5.3 Ending a Call To end a call, press the EndCall softkey or the red disconnect button 32 .
General Use 3.5.4 Using Hold and Resume Only one call can be active at any given time; all other calls must be placed on hold. Action Put a call on hold: Remove a call from hold: Procedure Highlight the call you want to put on hold and press the Hold softkey. Highlight the call you want to remove from hold and press the Resume softkey.
D1374201_User_Manual_T550_T770_MXP_CCM 3.5.5 Transferring a Connected Call Transfer redirects a connected call. The target is the number to which you want to transfer the call. Action Transfer a call without talking to the transfer recipient: Talk to the transfer recipient before transferring a call (“consult transfer”): Transfer two current calls to each other (“direct transfer”): 34 Procedure During a connected call, press the Transfer softkey and enter the target number.
General Use 3.5.6 Conference Calls A conference call enables three or more sites to participate in the same conference. Your system can support different modes of conference calls. Two modes are described below. They are identified by their softkeys. The CallManager must be set up with an MCU in order to support conference calls. Confrn Select this softkey to establish standard conferences by calling each participant individually.
D1374201_User_Manual_T550_T770_MXP_CCM 3.5.7 Forward Calls to another Number Call Forward All can be used to redirect incoming calls to your system to another number. Action Set up call forwarding on the primary line: Procedure Press the softkey CFwdALL and enter a target phone number. Cancel call forwarding on the primary line: Verify that call forwarding is enabled on the primary line: Press the softkey CFwdALL. 36 Check the status line and call state icon for the line.
General Use 3.5.8 Storing and Retrieving Parked Calls A call can be parked so that you or someone else can retrieve it from another phone or video endpoint in the Cisco CallManager system. Action Park an active call: Procedure During a call, press the Park softkey. (You might need to press the More softkey first). Note the call park number displayed on the screen and hang up. Retrieve a parked call: Enter the call park number from any Cisco IP Phone in your network to connect to the call.
D1374201_User_Manual_T550_T770_MXP_CCM 3.6 Directory Corporate Directory To dial from a Corporate Directory, press the directory button , and then select the menu entry Corporate Directory. Search for a listing by entering letters with your keypad. (You can search using a partial name.) To dial from a listing, press it, or scroll to it and go off-hook. Call Logs To view your call logs, press the directory button Placed Calls, or Received Calls.
General Use 3.7 Messages If there is a new message waiting to be played back, you can access this using the Messages menu. If no messages are waiting, there will be no response activating this menu. A symbol on the left indicates that there are one or more new messages pending, see 3.3 On-screen Indicators for details.
D1374201_User_Manual_T550_T770_MXP_CCM 3.8 Services Selecting this menu enables you to access information services, such as weather, stock quotes and other services available at your company. Use the navigation keys to select the desired service and press the Services softkey to enter the service. Note! Before accessing these services, your system administrator must customize them and make them available to you. Additionally, you must subscribe to the services that you want to appear on your phone.
4 Settings The Settings menu contains all the settings of the system. Making changes to Settings will change the behavior of the system. Settings contain: View Status Network Settings Audio Settings Display Settings Presentation Lines Note! The Network Settings menu may not be available to you. The system administrator can disable this menu from being shown on your system.
D1374201_User_Manual_T550_T770_MXP_CCM 4.1 View Status In this menu you retrieve information about the system, such as the system and call status and the administrator settings. In addition you can restore all settings back to factory defaults.
Settings 4.1.1 System Status In the system status menu you find information such as: IP address of your unit. IP-subnet mask. Gateway. Boot Load ID. Software version. Serial number of your unit. MAC-address of your unit. Ethernet speed. Active and backup call managers. TFTP server address. DNS domain name. URLs for Information, Directories, Messages and Services. Use the up and down navigation keys on your remote control to scroll up and down pages in the menu.
D1374201_User_Manual_T550_T770_MXP_CCM 4.1.2 Call Status In the Call Status menu, comprehensive information about the current call is shown. Information is given both for transmit and receive directions. The figure below shows a sample output from this menu.
Settings 4.1.3 View Administrator Settings To show the settings currently used, enter the View Administrator Settings menu. Here you will find the current configuration for: IP TFTP DNS Audio Video Data Port Use the up and down navigation keys on your remote control to scroll up and down pages in the menu.
D1374201_User_Manual_T550_T770_MXP_CCM 4.1.4 Restore Default Settings The Restore Default Settings function will restore the system settings to default value. Your unit will restart after you have confirmed that you want to restore the settings.
Settings 4.2 Network Settings The network settings menu enables you to configure IP, TFTP, wireless LAN, DNS and the data port. IP Settings Wireless LAN Settings TFTP Settings DNS Settings Data Port Note! The Wireless LAN Settings menu may not be available. This depends on whether your unit has a Wireless LAN card slot or not. When using Wireless LAN, the MAC address of the Wireless LAN PC card must be registered in the CallManager.
D1374201_User_Manual_T550_T770_MXP_CCM 4.2.1 IP Settings Remember to restart the system after making changes to IP Settings. Changes in IP Settings menu will not have any effect before the system is restarted. IP-assignment DHCP (Dynamic Host Configuration Protocol) can be selected when a DHCP server is present. DHCP IP-address, IP-subnet mask and Gateway are not used because the DHCP server assigns these parameters.
Settings Auto The codec will auto-detect the speed/duplex on the LAN. 10/Half The codec will connect to the LAN using 10Mbps speed/Half Duplex. 10/Full 10 Mbps speed/Full Duplex. 100/Half 100 Mbps speed/Half Duplex. 100/Full 100 Mbps speed/Full Duplex. IP Access Password By setting an IP Password on your TANDBERG unit, all access to the system using IP (Telnet, FTP) requires a password.
D1374201_User_Manual_T550_T770_MXP_CCM 4.2.2 Wireless LAN Settings SSID (Service Set Identification) Example “WLANNETWORK”. Defines a local network id for this wireless region. It must be the same for all end points and the access point. An endpoint will find the access point if the SSID is correct, however if the encryption key is faulty it will not transmit any data. Community (optional) Community can be used when connecting to an access point where the SSID is the same. Example “Unit2”.
Settings cards in the country where it is used. The unit must be supplied by power supply (AC-DC adapter) powerbox SPN-270-12, which complies with the requirements for limited power source according to IEC/EN 60950. Encryption Select if you want to encrypt your Wireless LAN connection. Increased encryption level will decrease performance. Use Key Select which of the keys shown below you want to use. Key 14 The 64-bit keys can consist of a leading star (*) and 5 characters.
D1374201_User_Manual_T550_T770_MXP_CCM 4.2.3 TFTP Settings Alternate TFTP Server To use an alternate TFTP server, select “Yes”. If alternate TFTP server is not be used, select “No”. In this case the IP address fields will be disabled. Primary TFTP Server Enter the IP address of your TFTP server. Backup TFTP Server Optionally you can enter the IP address of a second server in this field.
Settings 4.2.4 DNS Settings Up to five DNS (Dynamic Name Server) can be configured. The minimum required is one. In addition, a DNS domain name must be provided. Note that if DHCP is used in the IP Settings, the DNS Settings menu will be disabled.
D1374201_User_Manual_T550_T770_MXP_CCM 4.2.5 Data Port The system provides a standard RS232 serial ports to allow a computer to be connected for data transfer and control purposes. Note that when connecting to a PC the connecting cable must be a straight through RS232 cable. Baud Rate, Parity, Databits and Stopbits If you wish to connect a PC to Data port 1, you must ensure that the PC and the system are identically configured.
Settings Modem Allows you to control the system externally via a PC as in Control Mode. Once a call is established, Data port 1 will automatically switch to Data mode. When the call disconnects, Data port 1 switches back to Control Mode.
D1374201_User_Manual_T550_T770_MXP_CCM 4.3 Audio Settings Alert Tone Different ringing tones may be selected. Alert Volume You may change the volume level for the selected ringing tone. Key Tones On There will be a tone indicator when pressing keys on the remote control. Off There will be no tone when pressing keys on the remote control.
Settings 4.4 Display Settings The Display settings menu enables you to configure picture layouts, screen formats, focus, whitebalance and brightness.
D1374201_User_Manual_T550_T770_MXP_CCM 4.4.1 Screen Settings Picture Layout (wide screen monitors only) The Advanced Picture Layout is related to the Layout button on the remote control and it can be used at any time to change the screen layout. For wide screen systems POP mode is recommended. You will get optimized picture layouts for wide screen by pressing the Layout button on the remote.
Settings Example of Picture in Picture. Example of Picture outside Picture (wide screen). Example of Side-by-Side view (wide screen). TV Monitor Format (wide screen monitors only) To fully leverage your wide screen display, activate the Native 16:9 format by setting the TV Monitor Format to Wide. Note that you should only change this setting if your TV monitor is a wide screen (16:9) monitor or projector. All composite and s-video output formats will then be optimized for Wide Screen TV monitors.
D1374201_User_Manual_T550_T770_MXP_CCM To fully leverage your wide screen display, activate the Native 16:9 format by setting the VGA Monitor Format to Wide. Note that you should only change this setting if your VGA monitor is a wide screen (16:9) monitor or projector. The VGA and DVI output will then be optimized for Wide Screen VGA display.
Settings PC presentation shown in Normal (correct ratio) mode. PC Presentation shown in Wide (stretched) mode.
D1374201_User_Manual_T550_T770_MXP_CCM 4.4.2 Picture Control Focus Auto In Auto mode the focus is continuously updated. When moving the camera, the system will use auto focus for 5 seconds to set the right focus of the new camera position. After 5 seconds auto focus is turned off to prevent continuous focus adjustments of the camera. Manual Use the arrow keys to manually adjust the focus. Whitebalance Auto In Auto mode the whitebalance is continuously updated.
Settings 4.5 Presentation The Presentation menu offers you all available video sources. For the TANDBERG 770 MXP, these are: Main Camera AUX Document Camera VCR PC For the TANDBERG 550 MXP, these are: Main Camera AUX Use the arrow key to scroll to the desired video input. Press the select softkey, and then the exit softkey. The new video source will not take effect before you have exited the Presentation menu.
D1374201_User_Manual_T550_T770_MXP_CCM 4.6 Lines The extension numbers assigned to your unit are shown in the ‘Lines’ menu. To dial from one of your multiple lines, scroll to the desired line, press the “Select” softkey (or OK), and dial the number you want to reach. Speed Dials You can assign up to four speed dials on your unit. Your speed dial numbers are shown in the ‘Lines’ menu. To call a speed dial number, scroll to the number on your menu and press the ‘Select’ softkey.
5 Peripheral Equipment PC-interface (serial cable): A PC can be connected to your TANDBERG 550/770 for Cisco CallManager using a serial cable, see the TANDBERG 550 MXP and 770 MXP interfaces below. This enables you to interact with the unit using data port commands. (This is also possible over LAN, using telnet). The available commands are specified in a separate document.
6 Appendices Appendices: Appendix 1: Technical Specification Appendix 2: Declaration of Conformity 66
Appendices Appendix 1 Technical Specification Contact your TANDBERG representative for a Technical Specification for TANDBERG 550/770 MXP for Cisco CallManager or download from www.tandberg.net.
D1374201_User_Manual_T550_T770_MXP_CCM Appendix 2 Declaration of Conformity Contact your TANDBERG representative for a Declaration of Conformity or download from www.tandberg.net.
7 Index C Call Status .................................................51 Codec ..........................................................9 Connecting cables .....................................14 D Declaration of Conformity ..........................75 DNS Settings .............................................60 I IP Settings .................................................55 M Menu structure...........................................11 Message ....................................................
8 Glossary A Alert speaker: The internal speaker will warn you of an incoming call even though the monitor may not be switched on. Audio call: Audio call equals a telephone call. You can make a call with the video system with audio only. C Call status: Comprehensive information about the call listing transmitted and received audio/video/data information. Codec: The Codec is the heart of the system.
Glossary P PAL: Phase Alternation by Line. Video standard corresponding to 4CIF. Primary used in Europe, Middle East and Asia. PIP: Picture-In-Picture Point to point call: A call with two participants including yourself. POP: Picture Outside Picture. POP is a picture layout mode that is optimized for wide screens: Full screen, 1+3 layout and side by side layout. Presentation: Presentation means to show another video source. Use the Presentation Key for a predefined presentation source.
