TANDBERG 1000 TANDBERG 550 for Cisco CallManager User Manual Software version H1/I1 D13293-02 This document is not to be reproduced in whole or in part without permission in writing from:
TANDBERG 1000/550 for Cisco CallManager Trademarks and copyright COPYRIGHT © 2004, TANDBERG Philip Pedersensvei 22 1366 Lysaker, Norway, Tel: +47 67 125 125, Fax: +47 67 125 234 All rights reserved. This document contains information that is proprietary to TANDBERG. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form, or by any means, electronically, mechanically, by photocopying, or otherwise, without the prior written permission of TANDBERG.
TANDBERG 1000/550 for Cisco CallManager Operator Safety Summary For your protection, please read these safety instructions completely before operating the equipment and keep this manual for future reference. The information in this summary is intended for operators. Carefully observe all warnings, precautions and instructions both on the apparatus and in the operating instructions.
TANDBERG 1000/550 for Cisco CallManager Contents Introduction ..............................................................................................7 Menu structure ........................................................................................8 Installation ................................................................................................9 Precautions .............................................................................................................
TANDBERG 1000/550 for Cisco CallManager Placing a Call .............................................................................................................................. 16 Answering a Call ......................................................................................................................... 16 Ending a Call ............................................................................................................................... 16 General Use ..........................
TANDBERG 1000/550 for Cisco CallManager Wireless LAN Settings ......................................................................................................... 27 TFTP Settings ...................................................................................................................... 28 DNS Settings ....................................................................................................................... 28 Audio Settings .....................................................
TANDBERG 1000/550 for Cisco CallManager Introduction This User Manual is provided to help you make the best use of your TANDBERG unit. The TANDBERG 550/1000 for Cisco CallManager offers superior audio and video quality in a fully-featured unit.
TANDBERG 1000/550 for Cisco CallManager Menu structure menu The on-screen menu structure is shown below. Press MENU to enter or leave the Main Menu.
TANDBERG 1000/550 for Cisco CallManager Installation Installation Precautions • • • • • • • • • • Never install telephone wiring during a lightning storm. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. Never touch uninstalled telephone wires or terminals unless the telephone line has been disconnected at the network interface. Use caution when installing or modifying telephone lines.
Installation TANDBERG 1000/550 for Cisco CallManager Power Cable • Connect the power supply to the ‘DC in’ input on the system. • Connect the power cable to the power supply. • Connect the power cable to an electrical distribution socket. LAN Cable • Connect a LAN cable from the ‘Ethernet’ connector on the system to your LAN. Wireless LAN - Insert PC Card • Remove the “dummy” card by pressing the ‘Eject’ button next to the slot. • Insert the Wireless LAN PC Card.
TANDBERG 1000/550 for Cisco CallManager Installation Connecting Your TANDBERG 550 for Cisco CallManager System Camera Microphone Remote Control 11 Codec
Installation TANDBERG 1000/550 for Cisco CallManager Microphone Cable • Connect the microphone to the microphone cable. • Connect the microphone cable to the microphone input on the TANDBERG 550 for Cisco CallManager. Monitor Cable(s) Scart (Europe): • Connect the Scart adapter to one of the Scart connectors on your monitor.
TANDBERG 1000/550 for Cisco CallManager Installation Power Cable • Connect the power supply to the ‘DC in’ input on the system. • Connect the power cable to the power supply. • Connect the power cable to an electrical distribution socket. LAN Cable • To use the system on LAN, connect a LAN cable from the ‘Ethernet’ connector on the system to your LAN. Wireless LAN - Insert PC Card • Remove the “dummy” card by pressing the ‘Eject’ button next to the slot. • Insert the Wireless LAN PC Card.
Getting started TANDBERG 1000/550 for Cisco CallManager Getting Started Before You Begin Chances are, your system administrator or a technician will connect your new TANDBERG unit to the corporate IP network. If that is not the case, please make sure that the system administrator has registered your unit on the Cisco Call Manager. Welcome Screen When turning on your TANDBERG unit, the following screen will appear. This screen provide you with the telephone number(s) assigned to your unit.
TANDBERG 1000/550 for Cisco CallManager Getting Started Remote Control The remote control is used to handle calls and to navigate the graphical user interface. Quick keys The three buttons on top of the remote control refer to the blocks at the bottom of the screen. The text inside the blocks will change depending on which menu is selected and the state of the call. The three Quick keys have different colors.
Getting started TANDBERG 1000/550 for Cisco CallManager Handling Calls Placing a Call There are three ways to place a call: A. Use the NewCall softbutton. A dialing tone is heard and the desired number can be entered. To delete a digit, use the << soft-button. To cancel the number entry, use the EndCall softbutton or press DISCONNECT. When the required number of digits has been entered the call will proceed automatically. B. Just start entering the number using the number keys.
TANDBERG 1000/550 for Cisco CallManager General use General Use Adjusting Volume + Press the VOLUME keys to adjust the volume level. An on-screen indicator will show the current level. - View Outgoing Video (Selfview) selfview Press the SELFVIEW key to view your outgoing video. To change the image being viewed on the monitor during a call press SELFVIEW once. move pip Press MOVE PIP to move your selfview as a Picture-in-Picture to different corners of the screen or to switch it off.
TANDBERG 1000/550 for Cisco CallManager General use On Screen Symbols The system has a number of symbols signalling different settings. Indicates that the volume is turned off on the system. Indicates that the microphone is muted/turned off. Indicates that there is one or more new voice mail messages pending. Controlling the Camera Moving / zooming Camera To control the Camera use the keys below: OK for pan/tilt and zoom for zooming.
TANDBERG 1000/550 for Cisco CallManager Advanced Use Advanced Use Main Menu menu The menu system can be used to select available functions and utilities for the system. To enter the menu system and the main menu, press the MENU key. You may leave the menu system at any time by pressing the MENU key. TIP A MENU STRUCTURE MAP IS PROVIDED IN THE SECTION ‘MENU STRUCTURE’ NOTE IF NO SPEED DIALS ARE ASSIGNED TO YOUR UNIT THE COLUMN MARKED ‘SPEED DIALS’ WILL NOT BE SHOWN.
Advanced Use TIP TANDBERG 1000/550 for Cisco CallManager INSTEAD OF USING THE NUMBER KEYS TO ACCESS THE LINES OR SPEED DIALS YOU CAN HIGHLIGHT THE DESIRED FIELD USING THE NAVIGATION KEYS ON THE REMOTE CONTROL AND THEN PRESS OK. Calls The calls menu shows the state of the current calls. If you are in multiple calls, use the up/down navigation keys on the remote to ‘select’ a call. The three softbuttons on the screen will change according to the state the selected call is in.
TANDBERG 1000/550 for Cisco CallManager Advanced Use Redialing the Last Number Dialled To redial the most recently dialed number, press the Redial softbutton. To redial a number from a line other than your primary line, select the desired line and then press Redial. Services Selecting this menu enables you to access information services, such as weather, stock quotes and other services available at your company.
Advanced Use TANDBERG 1000/550 for Cisco CallManager To place a call from any directory, use the navigation keys on the remote to select the record, then press the Dial softbutton. NOTE YOU MIGHT NEED TO USE THE EDITDIAL SOFTBUTTON TO ADD DIGITS TO THE FRONT OF THE NUMBER IF FOR EXAMPLE, THE CALL WAS AN OUTSIDE, LONG-DISTANCE CALL. Settings The Settings menu holds the following sub-menus: View Status, Network Settings, Audio Settings, Video Settings and Data Port Settings.
TANDBERG 1000/550 for Cisco CallManager Advanced Use System Status In the system status menu you find information such as: - IP address of your unit. - IP-subnet mask TIP USE THE UP AND DOWN NAVIGATION KEYS ON THE REMOTE CONTROL TO SCROLL UP - Gateway OK AND DOWN PAGES IN THE MENU - DHCP server - DNS domain name - Current software version - TFTP server address - Active and backup call managers.
Advanced Use TANDBERG 1000/550 for Cisco CallManager View Current Settings To show the settings currently used, enter the View Current Settings menu. Here you will find the current configuration for: - IP - TFTP TIP USE THE UP AND DOWN NAVIGATION KEYS ON THE REMOTE CONTROL TO SCROLL UP OK AND DOWN PAGES IN THE MENU - DNS - Audio - Video - Data Port Restore Default Settings You may restore system settings to the factory default using this function.
TANDBERG 1000/550 for Cisco CallManager Advanced Use Network Settings The network settings menu enables you to configure IP, TFTP, wireless LAN and DNS. NOTE THE WIRELESS LAN SETTINGS MENU MAY NOT BE AVAILABLE. THIS DEPENDS ON WHETHER YOUR UNIT HAS A WIRELESS LAN CARD SLOT OR NOT. NOTE YOU SHOULD NOT CHANGE ANY NETWORK SETTINGS WITHOUT CONFIRMING THIS WITH YOUR SYSTEM ADMINISTRATOR. INCORRECT NETWORK CONFIGURATION MAY CAUSE MALFUNCTION IN YOUR UNIT.
Advanced Use TANDBERG 1000/550 for Cisco CallManager IP-address IP-address defines the network address of the codec. This address is only used in static mode. In DHCP-mode, the assigned IP-address can be found on the View Status menu IP-subnet mask IP-subnet mask defines the type of network. This address is only used in static mode. Your system administrator will provide the correct value for this field. Gateway When using DHCP, the default gateway will be set automatically.
TANDBERG 1000/550 for Cisco CallManager Advanced Use Wireless LAN Settings SSID (Service Set Identification) Example “WLANNETWORK”. Defines a local network id for this wireless region. It must be the same for all end points and the access point. An endpoint will find the access point if the SSID is correct, however, if the encryption key is faulty, it will not transmit any data. Community (optional) Community can be used when connecting to an access point where the SSID is the same. Example “Unit2”.
Advanced Use TANDBERG 1000/550 for Cisco CallManager TFTP Settings Alternate TFTP Server To use an alternate TFTP server, select “Yes”. If alternate TFTP server is not be used, select “No”. In this case the IP address fields will be disabled. Primary TFTP Server Enter the IP address of your TFTP server. Backup TFTP Server Optionally you can enter the IP address of a second server in this field. DNS Settings NOTE IF ‘DHCP’ IS USED IN THE IP SETTINGS, THE DNS SETTINGS MENU WILL BE DISABLED.
TANDBERG 1000/550 for Cisco CallManager Advanced Use Audio Settings Video Call Alert Tone / Alert Volume Different ringing tones may be selected. You may also select different volume levels for the ringing tone. Video Settings Camera Brightness To manually adjust the camera brightness select Manual and use the arrow keys to adjust. Select Auto to have automatic brightness adjustment. Monitor Brightness To manually adjust the monitor brightness select Manual and use the arrow keys to adjust.
Advanced Use TANDBERG 1000/550 for Cisco CallManager Whitebalance To manually adjust the whitebalance select Manual and use the arrow keys to adjust. Select Auto to have automatic whitebalance adjustment. Data Port Settings The system provides one standard RS232 serial port to allow a computer to be connected for data transfer and control purposes. TIP WHEN CONNECTING TO A PC THE CONNECTING CABLE MUST BE A STRAIGHT THROUGH RS232 CABLE.
TANDBERG 1000/550 for Cisco CallManager Peripherals Peripheral Equipment This chapter will explain how to connect peripheral equipment to your system, such as computers and headsets. T1000 for Cisco CallManager Peripheral Equipment PC-interface (serial cable) A PC can be connected to your T1000 for Cisco CallManager using a serial cable. This enables you to interact with the unit using data port commands. (This is also possible over LAN, using telnet).
Peripherals TANDBERG 1000/550 for Cisco CallManager Kensington Lock You can lock your system using a Kensington Lock. This is possible by connecting the Kensington Lock to the cooling grill on the back of the system (see drawing). T550 for Cisco CallManager Peripheral Equipment PC-interface (serial cable) A PC can be connected to your T550 for Cisco CallManager using a serial cable. This enables you to interact with the unit using data port commands. (This is also possible over LAN, using telnet).
TANDBERG 1000/550 for Cisco CallManager Appendices Appendices Appendix 1: IP Password By setting an IP Password on your TANDBERG unit, all access to the system using IP (Telnet, FTP) requires a password. This password can be enabled from telnet or dataport using the command: ippassword “”. To remove this password, use the command: ippassword ””. From telnet, this is only possible by first entering the correct password.
Appendices TANDBERG 1000/550 for Cisco CallManager Appendix 2: Declaration of Conformity 34
TANDBERG 1000/550 for Cisco CallManager 35 Appendices
Appendices TANDBERG 1000/550 for Cisco CallManager Index A I S Adjusting volume 17 Alternate TFTP Server 28 Answering a Call 16 Audio setup 29 Introduction 7 IP-address 26 IP-subnet mask 26 B Kensington Lock 32 Services 21 Softbuttons 14 Speaker on/off 17 Speed Dials 19 Standby Mode 14 System Status 23 L T Lines 19 Lock, Kensington 32 TFTP Settings 28 To answer a call 16 To connect a PC to Dataport 1 30 To enter/leave the menu system 19 Trademarks 2 Transferring a Call 20 Backup TFTP Server 2