User Manual

TASCAM SERIES 102i / SERIES 208i
31
9 - Troubleshooting
Please read this chapter if you are unable to use the unit
properly even after setting it following the procedures in this
manual.
If you are still unable to resolve your problems please contact
TASCAM customer support with the following information
about the operating environment and details about the trouble.
Operating environment
o Computer manufacturer :
o Model:
o CPU:
o Memory (RAM) :
o Operating system:
o Applications used:
o Antivirus software:
o Wireless LAN use:
See the end of this document for contact information.
The dedicated software cannot be installed.
1. Check the operating system
The operating system being used might not be compatible
with the software that you are trying to install.
Check the compatible operating system of the software you
are trying to install again.
2. Stop software running in the background
Antivirus software and other software that runs in the
background can prevent installation. Quit software that
runs in the background and try installation again.
The unit is connected, but the computer does
not recognize it.
1. Install the dedicated software
i If you have not done so, install the dedicated software.
“Installing the dedicated software” on page 7 Please
refer to this manual.
2. Change the USB port
i This unit cannot be used with USB 1.1. Use a port that
supports at least USB 2.0 or USB 3.0.
i Do not use a USB hub with this unit. Always connect the
unit directly to a USB port on the computer.
i If the above methods do not resolve the problem, connect
the unit to a different USB port on the computer.
There is no sound even when playing back on
the computer.
Confirm that the MONITOR BALANCE knob on the unit is not
turned all the way to the left (toward INPUT).
If that is the case, turn the MONITOR BALANCE knob to the
right of center.
In addition, check the status of the unit's connection with the
computer.
Moreover, if you make the following settings, sound will be
output through this unit, but no sound will be output by the
computer’s speakers or headphone jack.
Windows
See the “6 - Application Guide” on page 28 of this manual, and
set the default playback device as necessary for the OS.
Mac
1. Quit all applications and open “System Preferences…” from
the Apple menu.
2. Open “Sound” .
3. On the “Output” tab, select “SERIES 102i” or “SERIES 208i”.
After completing the setting, restart the computer and check
the sound of playback. Depending on the application that you
are using, you might need to make additional device settings.
In particular, DAW applications operate using audio engines
with settings that are different from the OS settings, so confirm
the DAW settings first after installing the driver and Settings
Panel software for this unit.
Please see the manuals for the applications that you are using
for detailed setting procedures.
The input sound has too much latency when
monitoring.
Use the direct monitoring function.
See “6 MONITOR BALANCE knob” in “Front panel” on page 4
for details.
The input sound can be heard doubled.
Confirm that the input is not set as an output (monitoring on,
for example) in the DAW or other recording software.
An input signal from an input jack could sound doubled
because along with direct monitoring it is also being monitored
as an output signal from the computer.