User's Manual

7
Chapter 3: Axon Signal Sidearm Maintenance and Troubleshooting
Axon Signal Sidearm User Manual
Sensor Reset
Follow these steps to reset the sensor (i.e. power the sensor down and back on). You can reset the
sensor from any mode.
1 Press and hold the button for 20 seconds.
After 5 seconds, the sensor enters Mute Mode and the LED begins blinking green or red.
Continue to hold the button until the LED begins blinking yellow, which indicates the reset
has started.
The LED blinks green 3 times and then the device enters Test Mode. If there is no activity for
30 seconds, the sensor returns to Low Power Mode.
Factory Firmware Reset
Follow these steps to reset the sensor’s firmware to the original factory settings. You can reset
the sensor firmware from any mode.
1 Press and hold the button for 30-35 seconds or until the LED stops blinking yellow.
After 5 seconds, the device enters Mute Mode and the LED begins blinking green or red.
After 20 seconds the LED begins blinking yellow. Continue to hold the button until the LED
stops blinking.
The device resets to the factory firmware settings. There is no LED activity for 5-10 sec-
onds. Then the LED blinks green 3 times and the device enters Test Mode. If there is no
activity for 30 seconds, the sensor returns to Low Power Mode.
Troubleshooting
This section has troubleshooting information for issues you might experience with the Signal
Sidearm sensor. The section is organized as a list of issues with the possible causes and remedies
for those issues.
If the solutions listed in this section do not resolve your issue or if your issue is not listed, please
contact Axon Customer Service.
My Axon camera does not activate when I draw my sidearm from my holster.
• Possible Cause 1: The Axon camera or the Signal Sidearm sensors are not powered on or
do not have sucient battery power to function properly.
Remedy 1: Ensure that the camera is powered on and has sucient battery power. If you
have received a notification indicating that your Signal Sidearm sensor is low on battery,
the battery needs to be replaced. You can check the status of the battery by entering
Mute Mode (hold button for 5 seconds). If the battery is low, the LED will blink red rather
than green. If the battery is low or the sensor does not respond to the 5-second press,
try replacing the battery.
• Possible Cause 2: The Signal Sidearm sensor is loose or was not installed correctly.
Remedy 2: If any of the screws holding the sensor to the bracket or the bracket to the
holster have come loose, the sensor may not be able to consistently determine the state
of your sidearm. Tighten all screws and check to see if that solves the activation issues.
Additionally, check to make sure the Signal Sidearm bracket is correct for your holster.