TASER® CAM™ Recorder User Manual Models 22000, 22001, 22002, 22003 IMPORTANT SAFETY INSTRUCTIONS. Read all warnings and instructions. Save these instructions.
Contents 4 4 4 6 7 Chapter 1: Warnings & Cautions General Safety Information Battery Safety Information Safety Information: General Maintenance & Use Safety Information: Loss of Data 8 8 8 8 9 Chapter 2: General Overview What is the TASER CAM Recorder? TASER CAM General Features Minimum System Requirements In the Box 10 10 10 Chapter 3: Charging Charging the TASER CAM Recorder Charging the TASER CAM Recorder Using the Wall Power Charging Cable 12 12 Chapter 4: Software Installation Installing the EV
22 22 22 22 22 Chapter 8: Use & Care Storage Cleaning the Lens Cleaning the Gold Contacts Battery 23 23 Chapter 9: Troubleshooting Troubleshooting the TASER CAM Contents
1 Warnings & Cautions General Safety Information CAUTION Read, study, understand, and follow all instructions, product manuals, warnings, information, training bulletins, and TASER training materials before using the TASER CAM system. Failure to comply could result in injury, system malfunctions, or loss of data. Battery Safety Information CAUTION Failure to maintain the TASER CAM as instructed may cause the battery, X26 ECD or system to malfunction or fail to function properly or optimally.
WARNING To prevent potential injuries, leaking, overheating or explosion of batteries, please be advised to take the following precautions: Battery Fluid Contact with Skin or Eyes. In case the battery fluid gets into the eyes due to the leakage of battery, do not rub the eyes. Rinse the eyes with clean running water, and seek medical attention immediately. Battery acid’s contact with the eyes or skin could cause serious injury, including a loss of eyesight. Extreme Temperatures.
Safety Information: General Maintenance & Use CAUTION Failure to use or maintain the TASER CAM system as instructed may cause the ECD or system to malfunction or fail to function properly or optimally. Follow and comply with the following instructions to reduce the risk of malfunction, including failure or loss of data: Charging the TASER CAM recorder. Do not insert the TASER CAM recorder into an X26 ECD until the recorder is fully charged.
CAUTION Handling the TASER CAM recorder. Avoid dropping the TASER CAM recorder. Handle the camera lens with care, if the camera lens is scratched this may result in a distorted image. Avoid Exposure to Wet Conditions. If the TASER CAM recorder is drenched or immersed in water or other liquid, DO NOT use the recorder until completing the procedure recommended in the current version of the TASER Instructor Training materials or the product manual.
General Overview 2 What is the TASER CAM Recorder? The TASER CAM recorder is an optional accessory for use with TASER X26™ electronic control device (ECD). It does not change any of the existing functions of the weapon. The TASER CAM system, with its microphone and light-sensitive camera, adds audio and video recording capabilities to the X26 ECD. It is also rechargeable. The TASER CAM recorder can be configured without the audio recording capability for locations where audio recording is restricted.
• Adobe® Reader® • Apple® QuickTime® or VLC™ media player • Pentium® 4 or AMD Athlon™ processor • 128 MB of RAM • Audio card • Video card (800 x 600 resolution or better, with 24-bit color) • PATA hard drive with at least 2 GB of available disk space • Internet access (recommended) • 2.0 self-powered USB BUS or HUB In the Box Your TASER CAM system includes a wall charger assembly. A USB download cable is available separately.
Charging 3 Charging the TASER CAM Recorder Ensure that you fully charge the TASER CAM recorder before the first use (before it is inserted into an X26 ECD). For any subsequent charging performed with the recorder inserted in the ECD, ensure that the safety switch is in the down (SAFE) position and that the cartridge is removed from the ECD. Depending on the amount of charge in the battery, it may take up to 5 hours for the TASER CAM recorder to fully charge.
5 Connect the wall power cable to a wall outlet. 6 A green light near the TASER CAM lens will flash to indicate charging. 7 When charging is complete, the green light will remain steady. 8 After unplugging the charging cable from the TASER CAM recorder, remember to replace the dataport plug on the TASER CAM recorder to prevent damage from any debris or moisture. NOTE: Never remove the TASER CAM recorder from the ECD while the safety is in the up (ARMED) position.
Software Installation 4 Installing the EVIDENCE Sync Software To download videos from your TASER CAM recorder, you will need to install the EVIDENCE Sync software onto your PC. NOTE: Do NOT plug the TASER CAM recorder’s USB cable into the computer at this step. 1 On your computer, close all open applications. 2 Launch your web browser. 3 Go to www.TASER.com/sync_download. 4 Click Download Software Evidence Sync and follow the instructions. 5 When the installation is complete, click Finish to exit.
Configuration 5 Configuring the TASER CAM Recorder with EVIDENCE Sync Software The EVIDENCE Sync software is used to set up your recorder. 1 Shift the X26 ECD’s safety switch to the down (SAFE) position. 2 Safely remove the TASER cartridge. 3 Connect the USB download cable (available separately) to the TASER CAM recorder. 4 Connect the USB download cable to your computer. The LED status indicator on the TASER CAM recorder will flash green, then red.
Viewing Device Information The EVIDENCE Sync software is used to set up your recorder. 1 Shift the X26 ECD’s safety switch to the down (SAFE) position. 2 Safely remove the TASER cartridge. 3 Connect the TASER CAM recorder to your computer with the USB download cable. 4 Click Start and select All Programs. 4a Click TASER International and select SYNC. • If you have an EVIDENCE.com account, type your login information and click Submit. • If you do not have an EVIDENCE.
Operation 6 Operating the TASER CAM System When the TASER CAM recorder is inserted into an X26 ECD and disconnected from an external charging source (PC or wall power), it provides power to the ECD and to the sensitive camera and microphone used by the TASER CAM recorder. Install the EVIDENCE Sync software on your computer, update the X26 and TASER CAM devices’ firmware, and configure your TASER CAM recorder before attempting to use it with the ECD.
6 Observe the boot up sequence on the X26 CID. The boot up sequence should be the same as when a standard DPM/XDPM battery pack is inserted. 7 Shift the safety to the up (ARMED) position. The TASER CAM recorder will begin recording in approximately 2 seconds. NOTE: The CID will flash “88” if the camera lens is blocked resulting in poor or no visibility in the video. Audio recording is unaffected. NOTE: When the ECD’s safety is in the up (ARMED) position, the TASER CAM unit starts recording.
Records 7 Downloading and Viewing Records The proper software must be installed before video/audio recordings and firing logs can be downloaded (see Chapter 4: Installing the EVIDENCE Sync Software). The TASER CAM recorder can store approximately 4.5 hours of records. After that, new footage will overwrite the old footage in 10-minute segments.
CAM recorder and/or X26 ECD. You will be able to see records only for the recorder and ECD connected to your computer. To view records for other devices, disconnect and follow the instructions in Viewing Uploaded Videos (Online). Viewing Uploaded Videos (Online) As described in Uploading Records to EVIDENCE.com Services with EVIDENCE Sync Online Software, you can view videos you just uploaded while your recorder is connected to your computer.
Viewing the ECD Data (Online) If you uploaded your TASER CAM recorder while it was installed in the ECD, you can use the EVIDENCE Sync program to view the ECD Data. 1 Click Start and select All Programs. 1a Click TASER International and select SYNC. 2 Type your login information and click Submit. 3 Click EVENT LOG. You can filter (sort) the events by type, and the time they occurred. You also can generate a formatted event report by clicking the PDF REPORT button.
The time stamp is created by the ECD in Greenwich Mean Time (GMT), but the EVIDENCE Sync software will convert it to your computer’s local time. Videos will remain stored on the TASER CAM recorder (until overwritten by new footage) whether they are uploaded or not. NOTE: When an ECD is connected, the ECD's data will be downloaded automatically into EVIDENCE Sync from the ECD.
Viewing the ECD Data (Offline) If you uploaded your TASER CAM recorder while it was installed in the ECD, you can use the EVIDENCE Sync program to view the ECD data. 1 Click Start and select All Programs. 1a Click TASER International and select SYNC. 2 Click Go Offline. 2a Click OK. 3 Click EVENT LOG. 21 You can filter (sort) the events by type, and the time they occurred. You also can generate a formatted event report by clicking the PDF REPORT button.
Use & Care 8 Storage • Do not store the TASER CAM recorder in extreme cold or heat. • Do not store the TASER CAM recorder where the contacts may become short-circuited. • Keep the TASER CAM recorder dry. • Recharge the battery every 30 to 60 days if not in use. This is intended to maintain battery integrity. Cleaning the Lens Clean any debris, fingerprints, dust, etc. from the lens using a soft cloth such as an eyeglass lens cloth.
9 Troubleshooting Troubleshooting the TASER CAM Symptom Possible Solution(s) The TASER CAM recorder will not charge fully or at all, but the charge indicator light is flashing. The battery may not be working properly. Replace the battery. The TASER CAM recorder charge indicator light will not come on. The cable/charger is bad. Use a different cable. The wall outlet is not working. Use a different wall outlet/socket. The charging cable is disconnected from the wall.
Symptom The TASER CAM recorder power runs down too quickly. Cause Possible Solution(s) The battery has had too many charge cycles. Contact TASER International. The battery capacity is too low to maintain power. Contact TASER International. The TASER CAM recorder is not making good contact with the X26 ECD because it is not fully inserted. Fully insert the TASER CAM recorder into the X26 ECD.
Symptom The EVIDENCE Sync application does not recognize the device. Cause Possible Solution(s) The TASER CAM battery is discharged. Charge the TASER CAM recorder. The USB cable is not fully inserted into the PC. Fully insert the USB cable into the PC and TASER CAM recorder. If the problem persists after applying the above solutions, contact TASER International for further instructions. The video recording is unclear or distorted. 25 Chapter 9 Troubleshooting The USB cable is damaged or worn.
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