Install Instructions

 6TroubleshootingandSupport
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6 Troubleshooting and Support
6.1 Troubleshooting
ThefreewaresoftwaretoolTattilePathfindercannotfindthedevice
 Thedeviceisnotcorrectlypowered
 Checkthedeviceiscorrectlycabledtothepowersupply
 Checkthepowersupply
 CheckthecablePINOUT
 Thedevicenetworkisnotcorrectlycabled
 ChecktheEthernet
wiring
 Ifnecessary,cableanewconnector
Cannotaccessthewebinterface
 ThedeviceIPaddressdoesnotbelongtothesamenetmaskofuser'sPC
 ModifytheIPaddressofthedeviceorofthePC
 ThePCisconfigured forDHCPIPassignment

DefineastaticIPaddresstothePCbelongingtothehostaddressofthedevice
Thewebinterfacedoesnotdisplaythelivestreamofthedevice
 Thedeviceisnotresponding
 Restartthedevice
 Iftheproblempersists,contactyoursalesrepresentative
Thedevicedoesnot
recognizeacarplate
 Thepositionofthedevicedoesnotcomplywiththeconfigureddistance
 Verifyworkingconditions(seepar.0)
 CheckthevaluesspecifiedfortheChannel0bestfocusparameterintheDeviceinfopageofthe
webinterface
Thesystemcan’tbeseenin
remoteconnection
 VerifyifyoucanseethesysteminPathfinderutility(seepar.5.2)
 VerifythecompatbilityofIPaddressandsubnetmask
 Ifthecables arewiredcorrectly(seepar3.3.2)
 Ifwirellessverifyelctromagneticnoise
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6.2 Support
Ifyouneedadviceorsupport,youcancontacttheTattiletechnicalsupportusingthereferenceslocated
inthefrontpagesofthismanual.
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