User's Manual

Appendix
9
in the ActiveSync window
on your desktop
computer.
• If still not working, try to
uninstall ActiveSync, then
reinstall.
y I cannot perform
over-the-air
synchronization.
Ensure that Exchange
Server has been installed.
Connection Problems
y Cannot connect to
the Internet.
• Ensure that you have set
up and connected to an
ISP(Internet Service
Provider).
• Ensure that the wireless
connection to your mobile
Service Provider is
switched on and that the
signal is unobstructed.
• Verify with your ISP that
your user name and
password are correct.
y Cannot find a
particular device.
• Ensure that the other
device is activated.
• Ensure that you are within
10 meters of each other,
and that there are no
obstructions.
• Ensure that the other
device is not in “Off” mode.