User Manual

Chapter 7: Troubleshooting
All readers should become familiar with this chapter. Knowing what might
go wrong can help prevent problems from occurring. This chapter will guide
you to quickly identify and solve some of the most common problems you
may encounter while using your Scribbler. Some problems may require
you to consult your network administrator or the manufacturer of a software
program. If all else fails, contact Electrovaya.
Stop using the Scribbler immediately when you recognize that a problem exists. Further
action may result in data loss or damage. You may destroy valuable problem-related
information that can help solve the problem. Stop to observe what is happening on the
screen. Write down what the system is doing and what actions you performed immediately
before the problem occurred.
Note! The questions and procedures offered in this chapter are meant as a guide, they are
not definite problem solving techniques. Many problems can be solved simply, but a few
may require technical support. Consider the simplest solution first. Ensure that all options
are set properly in the setup program.
Often the system will give you clues that will help you troubleshoot your problem better.
Ask yourself these questions: Is the operating system configuration set properly? Check the
configuration options. What appears on the display screen? Does it display any messages or
random characters? Print a copy of the screen if you have a printer attached. Look up the
messages in the software and operating system section. Check that all connecting cables are
correctly and firmly attached. Loose cables can cause erroneous or intermittent signals.
50