User's Manual

Contacting Technical Support
31
Remove all of the external accessories.
Check to see whether all of the power cords are correctly plugged into the power supply
and the computer.
Check the Power Indicator. See whether the machine is turned on.
If a malfunction has occurred with the USB CD-ROM, scanner, printer or any other
external accessory, please contact the manufacturer of that product.
If there is a software problem, please contact the software supplier.
When carrying out a BIOS update, please load related default BIOS values first.
1. Turn on the Tablet PC
2. When the logo appears on-screen, press [Esc].
3. Enter "Enter Setup" to find the BIOS and EC versions.
Contacting the Manufacturer
Before contacting the manufacturer's technical support, please carry out the preliminary
examination described below.
Calling for Assistance
After carrying out the examination described above, if your computer still has a
technical problem, please call the manufacturer's technical support as quickly as
possible. Before calling, please first prepare the following three pieces of information:
Product model number and product serial number (this information is on the
label on the back of the computer)
BIOS version (may be obtained from the BIOS Setup screen)
EC version (may be obtained from the BIOS Setup screen)
M/N:XXXXXXXXXXXX
Product Model Number
Product Serial Number
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You may obtain BIOS and EC versions from the Setup screen, which can be entered
as follows: