eSupport Manual Instruction Manual

Quickstart 3

2 Quickstart

1. Make sure your computer is connected to the internet.

2. If you have USB-enabled TC-Helicon products, connect them to your Windows or Mac computer.

3. Install the VoiceSupport software.

4. Run VoiceSupport.

4. Choose common tasks below for getting started, or get a full overview in the Getting Around section.

3 Common Tasks

Backing up your presets

Upgrading your product's firmware

Restoring your presets

Registering your TC-Helicon product

Getting Around will give you detail on all the pages in VoiceSupport

3.1 Backing up your presets

This section describes how to create an Archive using VoiceSupport. For more detailed information on

the preset page, go to the Presets section.

1. Connect your product via USB.

2. Run VoiceSupport.

3. Confirm your product is selected. A connected product appears at the bottom left hand corner of the

window in blue.

4. Select the Presets page. To download presets from your unit, hit the button shown in the center of

the preset page. (Note: By default, the application will not download all the presets into the Working

Data on startup. To change these options, see the Control Button section.)