Operation Manual

ManualsBrandsTC Helicon ManualsAudioVoiceSupport

IContents

Table of Contents

Part I Introduction

................................................................................................................................... 21 About TC-Helicon

Part II Quickstart

Part III Common Tasks

................................................................................................................................... 31 Backing up your presets

................................................................................................................................... 52 Upgrading your product's firmware

................................................................................................................................... 73 Restoring your presets

................................................................................................................................... 104 Registering your TC-Helicon product

Part IV Getting Around

................................................................................................................................... 121 Device Bar

................................................................................................................................... 132 Control Button

................................................................................................................................... 153 Home

.......................................................................................................................................................... 16Product and Feed Filter Bar

.......................................................................................................................................................... 16Banner Window

.......................................................................................................................................................... 16Post Window

................................................................................................................................... 184 Presets

.......................................................................................................................................................... 18Tools

.......................................................................................................................................................... 21Working Data

.......................................................................................................................................................... 22Details

.......................................................................................................................................................... 24Archives

.......................................................................................................................................................... 25Online Library

................................................................................................................................... 275 Firmware

.......................................................................................................................................................... 28Current Version

.......................................................................................................................................................... 29Versions

................................................................................................................................... 306 Manuals

................................................................................................................................... 327 Account

Part V Tips

................................................................................................................................... 331 Keyboard Shortcuts

................................................................................................................................... 342 Multi-user OS accounts

................................................................................................................................... 343 Products with Part A and B

Part VI Troubleshooting

................................................................................................................................... 351 Can't see any posts

................................................................................................................................... 352 My product is not recognized

................................................................................................................................... 353 There are no posts for my product

................................................................................................................................... 364 No tab, copy or paste in the Account page

................................................................................................................................... 365 Can't find my archives

Summary of content (39 pages)

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Contents I Table of Contents Part I Introduction 1 1 About TC-Helicon ................................................................................................................................... 2 Part II Quickstart 3 Part III Common Tasks 3 1 Backing................................................................................................................................... up your presets 3 2 Upgrading ...................................................................................
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II VoiceSupport - 1.2.00 6 VoiceLive ...................................................................................................................................
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Introduction 1 1 Introduction VoiceSupport is your TC-Helicon USB enabled product’s connection to the online world. TC-Helicon designs its USB enabled products to grow and evolve, just like your use of our vocal processors. VoiceSupport is the application that allows you to install new firmware updates, stay in touch with the latest news, tips & tricks, and singing advice as well maintain your personal database of presets.
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2 1.1 VoiceSupport - 1.2.00 About TC-Helicon At TC-Helicon, we truly believe that the voice is the world's most beautiful instrument. We don't mean to degrade other beautiful instruments, but the singing voice is the anthropological source for all things melodic.
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Quickstart 2 3 Quickstart 1. Make sure your computer is connected to the internet. 2. If you have USB-enabled TC-Helicon products, connect them to your Windows or Mac computer. 3. Install the VoiceSupport software. 4. Run VoiceSupport. 4. Choose common tasks below for getting started, or get a full overview in the Getting Around section.
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4 VoiceSupport - 1.2.00 6. Click the icon and name your archive. You can rename the archive in the Details window.
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Common Tasks 5 Learn more about preset management. 3.2 Upgrading your product's firmware 1. Connect your product via USB. 2. Run VoiceSupport. 3. Confirm your product is connected. A connected product appears at the bottom left hand corner of the window in blue. 4. Select the Firmware page.
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6 VoiceSupport - 1.2.00 5. Select the firmware you want to install. New firmware is indicated by a icon. 6. Click Yes to update firmware. 7. After starting a firmware update, the software will show a pop up box which warns the user that the device must restart on its own after a software update. 8. After the firmware is loaded and your product restarts, click the Rescan button to reconnect your product. Warning: Do NOT press Rescan or turn your product off manually during the update process.
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Common Tasks 7 Learn more about updating your firmware. 3.3 Restoring your presets This section describes how to restore your presets from an Archive. For more detailed information on the preset page, go to the Presets section. 1. Connect your product via USB. 2. Run VoiceSupport. 3. Confirm your product is selected. A connected product appears at the bottom left hand corner of the window in blue. 4. Select the Presets page. Archives for your connected product are shown below the Working Data window.
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8 VoiceSupport - 1.2.00 5. Select the presets from the Archive you would like to restore. You can use Keyboard Shortcuts to select all presets. If you want restore all presets from an Archive, you can drop them onto the Working Data title bar which is always shown at the top of the Working Data window.
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Common Tasks 9 7. Drag and drop the presets on to the Working Data tab. 8. Select Copy presets. Below, presets 1 - 25 have been copied from the Archive to the Working Data and are shown in red. To learn more about the Working Data, go here.
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10 VoiceSupport - 1.2.00 8. Click the icon to send the changes to the connected product. Learn more about preset management. 3.4 Registering your TC-Helicon product 1. Connect your product via USB. 2. Run VoiceSupport. 3. Select the Account page.
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Common Tasks 4. Follow the steps on screen. 5. When you are asked for your serial number, you can find it by click the Arrow on the connected product and selecting Device Info. A window will show your serial number.
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12 4 VoiceSupport - 1.2.00 Getting Around VoiceSupport contains five main pages: Home - View videos, tips & tricks, articles on singing and more. Presets - Manage your product's presets. Firmware - Update to newer firmware. Manuals - Find Manuals for your currently selected device and all TC Helicon products. Account - Register your TC-Helicon product and manage your email subscriptions. All pages also contain: Device Bar Control Button 4.
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Getting Around 13 The connected product is highlighted in blue. Other products recognized via USB are shown in grey. You can only manage one product at a time. You can switch which product is connected by clicking on another product on the Device bar. If you have more than one of the same product, you can choose which one is selected by clicking on the white arrow icon of the connected product. 4.2 Control Button The Control Button provides central access to common VoiceSupport functions.
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14 VoiceSupport - 1.2.00 -Disconnect: Disconnects the currently connected device. -Show Device Info: Will display the serial number and manufacturing date of the device connected. -Show MIDI Devices: Will show all USB MIDI devices connected to your computer. Options: -Device Management: -Automatic: When a device is connected, it automatically gets the data from the device. -Manually: (default) Will not download presets unless you request the application to do so.
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Getting Around 15 -Firmware Management: The Reset Firmware List will delete all local copies of firmware files. Once VoiceSupport is re-started, the application will download new copies from the server. Register: Register takes you to the Account tab. Help: The help option provides links to the TC Helicon website, as well as the offline manual and information about the version of VoiceSupport currently installed. 4.3 Home Home is the landing page for VoiceSupport.
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16 4.3.1 VoiceSupport - 1.2.00 Product and Feed Filter Bar The Product and Feed Filter bar allows you to filter the content which is displayed in the Post Window. Content from a product you have currently connected to the VoiceSupport application is automatically selected when you open VoiceSupport. Products: To change what product posts are displayed in the Post Window, you can click on the icon for each product.
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Getting Around 17 The posts can be organized by Date (default), Description (alphabetical), or by Feed type. You can also filter the Post Window by categories. To change the filtering options, click anywhere in the Post Window. This will bring up the menu shown below. Select Categories: If the category is shown in color, posts that have this category association will be displayed. If a category is shown in grey, it will not be displayed. -All: Displays all posts. -None: Displays only VoiceCouncil posts.
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18 VoiceSupport - 1.2.00 Note: Each post can have more than one Category tag. 4.4 Presets The preset page is where you get to make your product your own by re-arranging, backing up, and renaming your presets. You must have a connected device to use the preset management features. There are five main areas in the Preset page: Tools Working Data Details Archives Online Library 4.4.1 Tools Get Data: Downloads the presets from your connected product into the Working Data view.
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Getting Around 19 Apply Changes: Sends all modified presets from the working data to your connected product. Send Setup: Sends the setup data stored with the Working Data or Archive view to the device. Setup Data is automatically received from your device when you click Get Data. Undo: Undoes the last operation. Undo All: Undoes all changes to both the Working Data and Archives. Archive: Stores the Working Data view to an archive.
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20 VoiceSupport - 1.2.00 Location: Select the location on your computer where you want to store the data. File Handling: Select whether you want presets to be stored as individual SYSEX files or as a single SYSEX file for all data selected. File Naming: Customize the naming of the SYSEX file. Export Data: Choose the data you want to export. Export Source: Choose where you want to export the data from – the Working Data view, or from an Archive. Import: Allows SYSEX preset and setup data to be imported.
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Getting Around 21 Browse: Choose the SYSEX file you want to import. Import Destination: Select where you want to import to – directly to Working Data or to an Archive. Starting Preset Location: If you’re importing SYSEX with multiple presets, you can select the starting preset location to import the data, or use the original order saved in the SYSEX data. 4.4.2 Working Data The Working Data view is where you can drag and drop your preset tiles into any order (this is also true for Archives).
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22 VoiceSupport - 1.2.00 Preset with steps. The number in the top right corner of the tile indicates the number of steps in that preset. This color indicates the preset in this location has been deleted. This color indicates the preset has been renamed, moved, swapped, copied or merged; the preset data in the working view is different that the preset data on your connected product. Moving Presets: Simply click and hold a preset, then drag it to a new location.
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Getting Around 23 Preset Name: Click in this area to change the name of the preset. Once you have changed the name, you must apply changes before the changes are saved to your device. Preset Steps: Preset steps can be moved around and copied from other presets. Shown above the second step has been copied from Preset 12: Power Chords 2 (step 1.) Once you have applied the changes to the device, the second step will loose its reference name and be called Step Number 2.
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24 VoiceSupport - 1.2.00 Archive Name: Click in the area to change the name of the Archive. Presets: Shows the listing of presets included in the currently selected Archive. Note: The preset listing is only available for archives from the Online Library. User archives can only display the Archive Name, the preset listing is in the Archive tab. 4.4.4 Archives Archives are managed in an identical manner to the Working Data.
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Getting Around 25 To load an archive onto your product: 1. Select all the presets in the Archive (Keyboard Shortcuts). 2. Drag the presets on to the Working Data tab. 3. Press Apply Changes. Note: Archives created may not be visible if the firmware you used to create the Archive does not match the current firmware on your product. 4.4.5 Online Library The online library contains sets of presets that are authored by TC Helicon which are not included in the factory default.
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26 VoiceSupport - 1.2.00 -To create an Archive from the Online Library, drag the icon from the Online Library into the Archive Window. This will create a local copy on your computer that will be available when you are not connected to the internet.
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Getting Around 4.5 27 Firmware The Firmware page gives you the current version of your connected product’s firmware and allows you to update your firmware.
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28 4.5.1 VoiceSupport - 1.2.00 Current Version The current version of firmware on your device is shown in the top right of the Firmware page or can be found using Device Info.
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Getting Around 4.5.2 29 Versions All versions available for your currently connected product are listed in the Firmware tab. Any versions which are newer than the Current Version are highlighted blue and display a "New" icon on the right.
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30 VoiceSupport - 1.2.00 Upgrading your product's firmware. 4.6 Manuals The Manuals page gives you quick access to all TC Helicon product manuals. To view manuals for any TC Helicon product, click on the product in the Manual tab.
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Getting Around 31 If you have a product connected to VoiceSupport the Manual tab will display only the manuals for your connected device.
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32 4.7 VoiceSupport - 1.2.00 Account The Account page allows you to register your product and maintain subscriptions.
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Getting Around 33 For more info on registering your account see Registering your TC-Helicon product. 5 Tips Keyboard Shortcuts Multi-user OS accounts Products with Part A and B 5.1 Keyboard Shortcuts PC Keyboard Shortcuts: Keyboard shortcuts are available on the Preset Page Select All: CTRL + A - This command can be used in the Working Data Window, Archives Window and the Details Window. First select one preset in the window, then press CTRL + A.
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34 VoiceSupport - 1.2.00 Select All: COMMAND + A - This command can be used in the Working Data Window, Archives Window and the Details Window. First select one preset in the window, then press COMMAND + A. Select Range: SHIFT - This command can be used in the Working Data Window, Archives Window and the Details Window. To select a range, click the first preset, hold SHIFT, and then click the last preset.
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Troubleshooting 6 35 Troubleshooting Can't see any posts My product is not recognized There are no posts for my product No tab, copy or paste in the Account page Can't find my archives VoiceLive Touch Favorites 6.1 Can't see any posts There are several reasons why you may not be able to see any posts. 1. You are likely not connected to the internet. You may see the list of posts, but if you click on a post and there is no post shown, then VoiceSupport is likely not finding an internet connection. 2.
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36 6.4 VoiceSupport - 1.2.00 No tab, copy or paste in the Account page VoiceSupport does not support the tab button or copy and paste functions within the account page on a PC. However, you can click the LAUNCH IN BROWSER link to register your product or manage your account in your browser. 6.5 Can't find my archives If you can't find your Archives on your VoiceLive 2 it's likely you've updated your TC-Helicon product to a new version of firmware that is not compatible with your old presets.
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Troubleshooting Bank A: Bank B: Bank C: Bank D: Bank E: Preset 276-280 Preset 281-285 Preset 286-290 Preset 291-295 Preset 296-300 © 2011 TC-Helicon Vocal Technologies 37