FAQ

ACCESSORIAL CHARGES – FREIGHT SURCHARGES
Even though FREE SHIPPING does apply to some domestic orders, in some cases accessorial charges may
apply for specialized freight services beyond normal pick up, transport, and delivery. All Torin Inc.
domestic dealers will be responsible for paying accessorial charges relating to their orders. The following
list includes accessorial fees that will apply to each domestic order. These surcharges may be added at
the time of invoice or after the merchandise has been delivered.
• Lift Gate – If a shipment being delivered to a facility without a loading dock or adequate material
handling equipment requires specialized lift gate service, additional fees will apply to the order.
• Residential Pick Up/Delivery – If a shipment is to be picked up or delivered to a residential area,
an additional fee may be applied to the order.
• Re-Delivery /Return Trip – A $75.00 surcharge will apply for each re-delivery.
• Pre-Delivery Phone Notification/Appointments – A surcharge may be applied for notifying
consignees of delivery.
• Waiting Time – A fee may be added if a delivery driver experiences significant wait time for a
shipment to be unloaded. This charge would be based on the amount of time over and above
what would be considered a normal delivery expectation.
• Storage/Demurrage Charges – If the shipment is stalled for any reason or needs to sit with the
carrier for a specific delivery date, a storage fee may be charged for taking up space on a dock or
in a truck.
• Special Delivery Destinations / Limited Access – A minimum surcharge may be applied to all
shipments consigned to delivery points with limited or high-security access such as: schools,
farms, military bases, prisons, government buildings, resort properties, trade-shows or
convention centers, etc.
• Reconsignment - If while in transit, the shipment needs to be reconsigned to an alternative
location, then the outbound rate per mile will be applied from point of original delivery to the
new destination point.
• Returns - A 20% restocking fee will be charged for merchandise returned to Torin Inc. In
addition, customers are also responsible for any and all applicable shipping charges incurred by
Torin Inc.
ORDER CHANGE FEES
• Order change fee - ORDER IN PRODUCTION STAGE - There will be a $75 nonrefundable fee. If at
a later time you decide to make another change after the previous one, there will be an
additional $75 nonrefundable fee. If circumstances change and you must request an
amendment to your order, be sure to make all changes at one time, to avoid multiple fees.
• Order change fee - ORDER IN SHIPMENT STAGE - There will be a $75 nonrefundable fee for
every change notification.
• Order cancellation fee - ORDER IN PRODUCTION STAGE - If an order is cancelled after it reaches
the production stage but before the shipment stage, there will be a $75 nonrefundable fee
charged.
• Order cancellation fee - ORDER IN SHIPMENT STAGE - If you cancel an order that has not yet
shipped but has reached the final shipment stage, a non-refundable $125.00 service fee will be
charged.
• Order cancellation fee - AFTER ORDER HAS BEEN SHIPPED - A 20% restocking fee will be charged
in addition to all applicable outbound and inbound shipping charges incurred by Torin Inc.