FAQ

ALASKA, HAWAII, US VIRGIN ISLANDS AND PUERTO RICO -
Additional freight charges will apply for all shipments destined for Alaska, Hawaii, US Virgin Islands and
Puerto Rico. Additional freight charges also apply for expedited, guaranteed or definite delivery
requests. Please contact your Torin Inc. dealer or contact our sales department for quotes prior to
placing your order.
FINAL DELIVERY
• Torin Inc. will take no responsibility for additional charges of any kind that consignee may incur
related to:
o The renting or acquisition of equipment of any type necessary to unload items off a
delivering carrier's vehicle.
o Any charges related to delivery of items to residential areas with restrictions on carrier
vehicle size or weight unless such charges were prepaid prior to shipment.
o Any charges related to delivery of items via lift-gate unless such charges were prepaid
prior to shipment.
FREIGHT DAMAGE
Shipments should be thoroughly inspected by consignee as soon as they are received. The signed Bill of
Lading is acknowledgement by the carrier of receipt in good condition of shipment covered by the Bill of
Lading. If any of the goods called for on the Bill of Lading are shorted or damaged, consignees should not
accept them until the carrier makes a notation on the freight bill of the shorted or damaged goods.
CONCEALED DAMAGE
Shipments should be thoroughly inspected by consignee as soon as they are received. The signed Bill of
Lading is acknowledgement by the carrier of receipt in good condition of shipment covered by the Bill of
Lading. If any of the goods called for on the Bill of Lading are shorted or damaged outside of normal
handling abrasions and marks, consignee should not accept them until the carrier makes a notation on
the freight bill of the shorted or implied damaged.
CONSIGNEE MUST NOTIFY FREIGHT CARRIER AT ONCE if any significant hidden loss or damage outside
of normal handling abrasions and marks is discovered after receipt and request the carrier to make an
inspection within 48 hours. If the carrier is unable to do so, prepare a signed statement to the effect that
you have notified the carrier (on a specific date) and that the carrier has failed to comply with your
request (name of person you talk to, date and time of the conversation). NOTE THAT IT IS DIFFICULT TO
COLLECT FOR LOSS OR DAMAGE AFTER YOU HAVE GIVEN THE CARRIER A CLEAR RECEIPT. File your
claim with the carrier promptly and support your claim with a cargo loss and damage claim form, copies
of the bill of lading, freight bill, product invoice, photographs, and inspection claim given to you by
inspector after inspection is done. Note that Torin Inc. willingness to assist in helping you process your
claim does not make Torin Inc. responsible for collection of claims or replacement of lost or damaged
materials.
MISSING OR INCORRECT PRODUCTS/PARTS
At its discretion, Torin Inc. will consider replacing any missing or incorrect products/parts from
shipments at no charge provided consignee identifies and reports such items to the Customer Service
Department within 30 days of date of receipt of order. Missing or incorrect products/parts from
shipments will not be replaced if they are reported more than 30 days beyond the receipt of order.