User's Manual

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How to obtain Hardware Service within the terms of this warranty: Create
a user profile (alcatel.finetw.com) and then create an RMA for the defective
device. Ship the device with a copy of the original proof of purchase (e.g.
original copy of the dated bill of sale, invoice) with the owner's return
address (No PO Boxes accepted), wireless carrier’s name, alternate daytime
phone number, and email address with a complete problem description.
Only ship the device. Do not ship the SIM card, memory cards, or any
other accessories such as the power adapter. You must properly package
and ship the wireless device to the repair center. TCL Communications Ltd
is not responsible for devices that do not arrive at the service center or
are damaged in transit. Insurance is recommended with proof of delivery.
Upon receipt, the service center will verify the warranty conditions, repair,
and return your device to the address provided in the RMA.
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Troubleshooting
Please refer to the instructions below before contacting our aftersales
service:
Your Watch cannot be detected.
• Press the Power key to light up the screen. Your Watch can be detected
for only 3 minutes after the screen is off.
• Turn on Bluetooth if it is disabled.
• Enable the Bluetooth service to search for devices.
Your Watch fails to pair with your phone or the pairing is slow�
• Press the Power key to light up the screen. Your Watch can be detected
for only 3 minutes after the screen is off.
• Make sure the communication between your Watch and phone is
normal.
Your Watch often disconnects from your phone�
• The background Onetouch Fit Service is killed. Restart the APP.
• Make sure the communication between your Watch and phone is
normal.
Smartband 2_USA_UM_20150215.indd 54-55 3/13/2015 10:25:32 AM