User's Manual

My phone has not responded for several minutes

• Restart your phone by pressing and holding the Power key.

• If it still does not work, please use Factory data reset to reset

the phone or FOTA/Mobile Upgrade to upgrade software.

My phone turns off by itself

• Check that your screen is locked when you are not using

your phone, and make sure the Power key is not accidentally

contacted while the screen is unlocked.

• Check the battery charge level.

• If it still does not work, please use Factory data reset to reset

the phone or FOTA/Mobile Upgrade to upgrade software.

My phone can't charge properly

• Make sure you are using an alcatel battery and the charger

from the box.

• Make sure that your battery is not completely discharged; if the

battery power is empty for a long time, it may take around 20

minutes to display the battery charger indicator on the screen.

• Make sure charging is carried out under normal conditions

(0°C to +40°C).

• When abroad, check that the voltage input is compatible.

My phone can't connect to a network or "No service" is

displayed

• Try connecting in another location.

• Verify the network coverage with your carrier.

• Check with your carrier that your SIM card is valid.

• Try selecting the available network(s) manually

• Try connecting at a later time if the network is overloaded.

My phone can't connect to the Internet

• Check that the IMEI number (press *#06#) is the same as the

one printed on your warranty card or box.

• Make sure that the internet access service of your SIM card is

available.

• Check your phone's Internet connecting settings.

• Make sure you are in a place with network coverage.

• Try connecting at a later time or another location.

Invalid SIM card

• Make sure the SIM card has been correctly inserted (see

"Inserting or removing the SIM card").

• Make sure the chip on your SIM card is not damaged or

scratched.

• Make sure the service of your SIM card is available.