User's Manual
Table Of Contents
- Table of Contents
- Introduction
- Get Started
- Basic Operations
- Your tablet interface
- Camera and Video
- Useful Apps and Features
- Connectivity
- Global Services
- Activate Sprint Worldwide Service on Your Account
- About Tablet
- System updates
- Accessibility Settings
- Date & Time Settings
- Factory Data Reset
- Backup and Reset
- Language & Input Settings
- Security Settings
- Location Settings
- Apps Settings
- Battery Settings
- Storage Settings
- Sound & notification Settings
- Display Settings
- More Settings
- Data Usage Settings
- Bluetooth Settings
- WLAN Settings Menu
- For Assistance
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For Assistance
The following topics address areas of support for your tablet, including troubleshooting, specifications,
account information, warranty information, and customer service contact information.
Troubleshooting
Check the questions and answers below for troubleshooting solutions for common tablet issues.
Check Here First
Question: Tablet freezes/operation is unstable.
Answer: Long press about 10 seconds to restart your device.
Question: Operation is unstable after a new application was installed.
Answer: The newly installed application may be the cause. Uninstall the application in Safe mode. See
“Uninstall an App1”. To turn the tablet on in Safe mode:
● Press and hold the power key > touch Power off, read the disclaimer for safe mode, and then
tap OK.
● After turning the tablet on in Safe mode, “Safe Mode” appears at lower left.
● After restarting in Safe mode, your tablet can be powered on as usual.
● Before turning the tablet on in Safe mode, it is recommended that you back up important data.
● By powering the tablet on in Safe mode, added widgets may be deleted.
Question: Cannot use tablet, mail, or Internet.
Answer 1: Check whether you are where signal is weak or out of service area.
Answer 2: Power the tablet on again.
Answer 3: Is the tablet in Airplane mode? To check that Airplane mode is cancelled:
● From Home screen, tap Apps
> Settings > More… > Airplane mode.
Answer 4: Is data communication disabled? To check that data communication is enabled:
● From Home screen, tap Apps
> Settings > Data usage > Cellular data.
Question: Battery level goes down quickly.
Answer: Are you where signal is weak or have been out of service area for a long period? Calling
where signal is weak or being out of service area uses a lot of Battery.
Question: Cannot install applications.
Answer: Applications cannot be installed with only a little free space on the tablet or SD card. To check
free space, see Storage Settings. Applications not supported by your tablet cannot be installed.
Question: Cannot unlock screen.
Answer: Press and hold the power key > touch Reboot.