User's Manual

My callers are unable to leave messages on my voicemail

• Contact your network operator to check service availability.

I cannot access my voicemail

• Make sure your operator’s voicemail number is correctly entered

in "Voicemail number".

• Try later if the network is busy.

I am unable to send and receive MMS

• Check your phone memory availability as it might be full.

• Contact your network operator to check service availability and

check MMS parameters.

• Verify the server centre number or your MMS profile with your

operator.

• The server centre may be busy, try again later.

SIM card PIN locked

• Contact your network operator to obtain the PUK code

(Personal Unblocking Key).

I am unable to connect my phone to my computer

• Install Smart Suite.

• Check that your USB driver is installed properly.

• Open the Notification panel to check if the Smart Suite Agent

has activated.

• Check that your computer meets the requirements for Smart

Suite Installation.

• Make sure that you’re using the cable included in the box.

I am unable to download new files

• Make sure there is sufficient phone memory for your download.

• Check your subscription status with your operator.

The phone cannot be detected by others via Bluetooth

• Make sure that Bluetooth is turned on and your phone is visible

to other users .

• Make sure that the two phones are within Bluetooth’s detection

range.