User Guide

Set Up Your Phone 13
Activation and Service
Before using your phone, you must set up your service with Virgin Mobile. You will need your phone’s serial
numbers (MEID and ICC ID). These numbers can be found on the phone's packaging.
For more information about your Virgin Mobile account, see Virgin Mobile Account Information and Help.
Create Your Account and Pick Your Plan
Set up your Virgin Mobile account.
■ From your computer, visit virginmobileusa.com and click Activate.
■ Choose an activation option and click Next. Then enter your zip code and click Next.
■ When prompted, enter the serial number (MEID) printed on the sticker located on the back of your
phone in the battery compartment. This number can also be found on the bottom panel of the
phone’s package.
■ Follow the remaining instructions to choose your plan and select a payment method.
■ Follow the activation instructions below and you’ll be able to start using your phone.
Activate Your Phone
After setting up your account on virginmobileusa.com, simply turn your device on. Your device is designed to
activate automatically. If you are swapping from another Virgin Mobile device to a new one, be sure to turn
off the old device before swapping the serial number (MEID). Once the MEID swap is complete, turn on the
new device and the programming information will be pushed to your device automatically.