Users Manual

• Contact your network carrier to check service availability and

MMS parameters.

• Verify the server center number or your MMS profile with your

carrier.

• The server center may be swamped. Try again later.

SIM card PIN locked

• Contact your network carrier to obtain the PUK (Personal

Unblocking Key) code.

I can't connect my phone to my computer

• Check to make sure the USB port is not broken. If it’s not working,

try another USB port on your computer.

• Make sure USB drivers are properly installed.

• If you are using a Windows computer, make sure it supports MTP

mode. If you are using a Mac, make sure to install Android File

Transfer from www.android.com/filetransfer/.

I can't download new files

• Make sure that there is sufficient phone storage space for your

download.

• Select the microSD card as the location to store downloaded files.

• Check your subscription status with your carrier.

The phone can't be detected by others via Bluetooth

• Make sure that Bluetooth is turned on and your phone is visible

to other users.

• Make sure that the two phones are within Bluetooth’s detection

range.

The battery drains too fast

• Make sure that you follow the complete charge time (minimum

120 minutes).