Information

If your product is faulty you should follow your distributor or online/retailer store’s
replacement/return policy.
If your product no longer qualifies for distributor or online/retail store’s replacement policy,
but is still covered under TCP warranty terms and conditions please contact
Customer Service [e-mail];
Telephone [phone];
Check out our https://www.tcpsmart.eu/faq/
2 Year Limited Warranty
Technical Consumer Products Ltd (TCP), warrants its products against defects under normal use
during the 2 year limited warranty time.
The limited warranty is only valid for products originally purchased from TCP authorized distributor
or retailer. Any product which is purchased from private person or unauthorized dealer is in the risk
not to be entitled to receive TCP warranty service.
The warranty time starts from the purchase date of your original product no matter how many
replacements are made during the warranty period.
The warranty covers the main device, batteries and external power supply for any material or
workmanship defects.
The warranty does not cover damage caused by physical abuse, accident, natural disaster, or use
which is different from the Technical Consumer Products’ advice and instructions.
TCP will only be able to replace defective product with a same model or an equivalent product. No
option of upgrading to or substituting different products. The maximum liability of TCP is equal to,
and no higher than the products purchased price.
TCP will not provide refund or reimburse postage for faulty items being returned for replacement.
The warranty service is only valid for all eligible TCP Smart products which are purchased and used
in the UK, Ireland, Germany, France, Norway, Sweden, Denmark, and Finland. Any other additional
warranty service agreed during purchase shall only be effective based on the contract signed by TCP.
Proof of purchase and a complete product serial number are required to receive any services
guaranteed as part of the limited warranty.
PLEASE RETAIN THE INVOICE OR RECEIPT to verify the purchase for any warranty claim. TCP
may decline to offer warranty service if the effective invoice or receipt is failed to be produced.
1. Any warranty service made by the distributor or retailer is beyond this warranty policy and TCP
shall not be held liable. Please obtain documents during purchase in order to be honoured by the
distributor or retailer.
2. Any direct or indirect damage that prohibited the product to function normally, TCP shall only be
liable for the duties stipulated by the local law in the country of purchase.
3. TCP shall neither, on any account, respond to any loss caused by damages such as improper use of
applications and configurations, nor respond to any accusation put forward by a third party.
4. For health and safety reason, we would not accept the customer to drop off the faulty device at
office for a replacement. All faulty devices are requested to return by post and the replacement will be
processed through our returns procedure.