User's Guide

My cellphone turns off by itself

• Check that your keypad is locked when you are not using your cellphone

• Check the battery charge level

My cellphone does not charge properly

• Make sure that your battery is not completely discharged; the battery charge

indicator can take several minutes and may be accompanied by a quiet hissing

sound.

• Make sure charging is carried out under normal conditions (0°C +40°C)

• Make sure your battery is inserted. It must be inserted bef

ore plugging in the

charger

• Make sure you are using an Alcatel battery and charger

• When abroad, check that the electrical current is compatible

My cellphone does not connect to a network

• Tr y connecting in another location

• Verify the network coverage with your operator

• Check with your operator that your SIM card is valid

• Tr y selecting the available network(s) manually (see page 66)

• Tr y connecting at a later time if the network is overloaded

SIM card error

• Make sure the SIM card was correctly inserted (see page 14)

• Verify with your operator that your SIM card is 3V compatible; the old 5V SIM

cards cannot be used

• Make sure the chip on your SIM card is not damaged or scratched

Troubleshooting..................

Before contacting the after-sales service, we advise you to perform the

following checks:

My cellphone does not switch on

• Press until the screen comes on

• Check the battery charge level

• Check the battery contacts, remove and reinstall your battery, then turn your

telephone back on

My phone has not responded for several minutes

• Press the key

• Remove the battery and re-insert it, then switch the phone back on

My screen is difficult to read

• Clean your screen

• Use your cellphone in accordance with the recommended conditions of use

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