Touchstone TG6452 Telephony Gateway User Guide, DRAFT Revision 2.
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Table of contents CommScope legal statements.......................................................................................2 Chapter 1: Safety requirements.................................................................5 European compliance..................................................................................................... 6 Energy Consumption............................................................................................ 6 Maximum RF power levels.....................
Set parental controls.......................................................................................... 24 Chapter 4: Configure your Ethernet connection....................................... 27 Requirements............................................................................................................... 27 How to use this section.................................................................................................27 Configure TCP/IP for Windows Vista.......................
Chapter 1 Safety requirements The ARRIS Telephony Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION: Potential equipment damage. Potential loss of service. Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltages.
Chapter 1: Safety requirements ■ If the equipment is to be installed in an area serviced by an IT power line network, as is found in many areas of Norway, special attention should be given that the installation is in accordance with IEC 60728-11, in particular Annex B and Figure B.4. ■ In areas of high surge events or poor grounding situations and areas prone to lightning strikes, additional surge protection may be required (i.e.
Chapter 1: Safety requirements service (wireless and wired) and telephone service. Turning the switch OFF is recommended only during vacations or similar extended absences. Maximum RF power levels Frequency Band (GHz) Maximum RF Power (dBm) 2.41 to 2.48 20 5.15 to 5.35* 30 5.47 to 5.725 30 *5150 ~ 5350 MHz is limited to indoor use only in these countries: BE, BG, CK, DK, DE, EE, IE, EL, ES, FR, HR, IT, CY, LV, LT, LU, HU, MT, NL, AT, PL, PT, RO, SI, SK, FI, SE, and UK(NI).
Chapter 1: Safety requirements CAUTION: FCC Caution. Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. RF Exposure This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 19.3 inches (49 cm) between the radiator and your body.
Chapter 1: Safety requirements This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 30 centimeters between the radiator and your body. Cet émetteur ne doit pas être Co-placé ou ne fonctionnant en même temps qu'aucune autre antenne ou émetteur. Cet équipement devrait être installé et actionné avec une distance minimum de 30 centimètres entre le radiateur et votre corps.
Chapter 2 Get started Introduction Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TG6452 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity.
Chapter 2: Get started Installation is simple, and your service provider will help you with any special requirements. About your new Telephony Gateway The TouchstoneTG6452Telephony Gateway is DOCSIS compliant with the following features: ■ Speed: much faster than dialup or ISDN service; up to 24 times faster than DOCSIS 3.0 cable modems. ■ Convenience: supports Ethernet and 802.
Chapter 2: Get started any electronics retailer and many discount stores; make sure it has connectors on both ends. There are two types of connectors, slip-on and screw-on; the screw-on connectors are best for use with your Telephony Gateway. The coax should be long enough to reach from your Telephony Gateway to the nearest cable outlet. Phone Cable This is a standard phone cable with standard phone connectors (RJ11 type) on both ends.
Chapter 2: Get started ■ the serial number and cable MAC addresses of the unit (printed on the Telephony Gateway) ■ the model number of the Telephony Gateway (printed on the Telephony Gateway) If the Telephony Gateway was provided by your service provider, they already have the required information.
Chapter 2: Get started Linux/Unix Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. About this manual This manual covers the Touchstone TG6452 Telephony Gateway. The model number is on the label affixed to the Telephony Gateway.
Chapter 2: Get started ■ How close are your wireless devices? The Telephony Gateway wireless connection range is typically 100–200 feet (30m–65m). A number of factors can affect connection range, as described below. What about security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users — including the need to maintain a reasonably secure system.
Chapter 2: Get started Ethernet connections are slightly more secure than wireless connections, making it harder for unauthorized users to “eavesdrop” on communications between the router and the connected device. However, Ethernet connections are not as convenient or easy to install as wireless connections. Note: To connect more than four computers to the TG6452 through the Ethernet ports, you need an Ethernet hub (available at computer retailers).
Chapter 2: Get started For additional technical information and product user guides please visit the ARRIS Support website at http://www.arris.com/consumers. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.
Chapter 3 Install and connect your Telephony Gateway Before you start, make sure that: ■ You have contacted your service provider and verified that they provide data and telephone service using standard DOCSIS technology. ■ You have all the Items you need (page 11). ■ Cable, phone, and power outlets are available near the computer. If a cable outlet is not conveniently located, your service provider can install a new one.
Chapter 3: Install and connect your Telephony Gateway 1. Internet: Indicates Internet data transmission status. 2. WiFi: indicates the status of the wireless LAN. 3. WPS Button/LED: Begins associating the Telephony Gateway with a wireless device. The LED indicates that Wireless Protected Setup (WPS) is active. 4. Phone: Indicates the status of the telephone line. Rear panel The rear of the TG6452 has the following connectors and controls. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.
Chapter 3: Install and connect your Telephony Gateway 1. Reset button: Resets the Telephony Gateway as if you power cycled the device. Use a pointed non-metallic object to press this button. 2. Tel (1 - 2): Connectors for the phone lines. 3. 2.5GigE Ethernet connector: 2.5GigE connector for use with a computer LAN port. 4. 1GigE Ethernet connectors: 1GigE connectors for use with a computer LAN port. 5.
Chapter 3: Install and connect your Telephony Gateway ■ ■ ■ ■ available to the Telephony Gateway A large number of splitters can slow down the Internet connection and even affect your telephone service.
Chapter 3: Install and connect your Telephony Gateway Connecting the Telephony Gateway to the home’s existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltage. Cancellation of telephone service is not adequate. Failure to do so may result in loss of service or permanent damage to the Telephony Gateway. 1.
Chapter 3: Install and connect your Telephony Gateway Note: For best performance, use high-quality coax cable and minimize or eliminate splitters between the cable jack and the Telephony Gateway. 2. Insert the plug from the power cord into the Power connector on the back of the Telephony Gateway and insert the power cord into a convenient AC outlet. Note: Use only the external AC power adapter (if provided) and power cord included with the equipment. 3.
Chapter 3: Install and connect your Telephony Gateway Access the configuration interface 1. If security has been properly set up on your computer to access the wireless LAN on the TG6452, use the connection utility for your operating system to connect to the wireless LAN using its network name (SSID), as shown on the security label. 2. If you cannot access the wireless LAN, you must first establish a wired Ethernet connection between your computer and the TG6452. 3.
Chapter 3: Install and connect your Telephony Gateway 3. Check the Enable Parental Controls checkbox and click the Apply button. 4. Configure any or all of the following parental controls: a. Trusted MAC Addresses: Enter the MAC addresses of any "trusted" computers on the network and click the Apply button. You can add two trusted computers. Once added, these trusted computers will not be affected by the parental control settings.
Chapter 3: Install and connect your Telephony Gateway Add Web Site Filter Dialog Box ▶ Adding a Keyword or Web Site Filter 5. Enter the keyword in the Keyword field or web site URL address in the Web Site field. 6. Click the checkboxes for the days you want access blocked, or click the All Week checkbox for all week. 7. Set the start time and end time during the specified days (24-hour clock). (0:00 until 0:00 indicates all day, or just click the All Day checkbox.) 8.
Chapter 4 Configure your Ethernet connection If your computer has a LAN card that provides an Ethernet connection, you may have to configure your computer's TCP/IP settings. The following steps will guide you through setting your computer's TCP/IP settings to work with the Telephony Gateway. Requirements Make sure you have the following before attempting to configure your Ethernet connection: ■ Computer with Ethernet interface. ■ Ethernet cable.
Chapter 4: Configure your Ethernet connection 5. Double-click Internet Protocol Version 4 (TCP/IPv4) to configure TCP/IPv4. Note: If your service provider requires TCP/IP version 6, double-click Internet Protocol Version 6 (TCP/IPv6) to configure TCP/IPv6. The TCP/IP properties window for the version you selected appears. 6. For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your service provider. 7.
Chapter 4: Configure your Ethernet connection 8. If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window. 9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10. Close the System Properties application. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.
Chapter 5 Operate the Telephony Gateway This chapter describes the controls and features available on the Telephony Gateway, and covers basic troubleshooting procedures. Set up your computer to use the Telephony Gateway Follow the instructions in the information packet supplied by your service provider. Contact your service provider if you need help setting up your computer. Indicator lights for the TG6452 The Telephony Gateway has LED indicator lights to assist in troubleshooting.
Chapter 5: Operate the Telephony Gateway 1. Internet: Indicates Internet data transmission status. 2. WiFi: indicates the status of the wireless LAN. 3. WPS Button/LED: Begins associating the Telephony Gateway with a wireless device. The LED indicates that Wireless Protected Setup (WPS) is active. 4. Phone: Indicates the status of the telephone line.
Chapter 5: Operate the Telephony Gateway Light patterns for the Internet LED during normal operation Event LED Status Downstream scanning in progress Red (slow blink) Upstream ranging in progress Red (fast blink) Ranging completed; registration in progress White (slow blink) Cable modem was successfully registered White (steady) Cable modem failed to register Red (steady) WPS LED Light patterns for the WPS LED during normal operation Event LED Status WiFi switched off Off Synchronizing WPS
Chapter 5: Operate the Telephony Gateway 1. Reset button: Resets the Telephony Gateway as if you power cycled the device. Use a pointed non-metallic object to press this button. 2. Tel (1 - 2): Connectors for the phone lines. 3. 2.5GigE Ethernet connector: 2.5GigE connector for use with a computer LAN port. 4. 1GigE Ethernet connectors: 1GigE connectors for use with a computer LAN port. 5. MoCA: Indicates connectivity between the Telephony Gateway and other home devices connected via the MoCA network. 6.
Chapter 6 Troubleshooting The Telephony Gateway is plugged in, but the power light is off Check all power connections. Is the power cord plugged in firmly at both ends? Note: Use only the power adapter and power cord included with the equipment. If you plugged the power cord into a power strip, make sure the strip is switched on. Make sure that the rear panel power switch is set to the ON position. Avoid using an outlet controlled by a wall switch, if possible.
Chapter 6: Troubleshooting Press the Reset button on the back of the Telephony Gateway. A misconfiguration could lock out all access to the Telephony Gateway. If you think this has happened, see Reset the Telephony Gateway to factory defaults (page 33). I'm not getting on the Internet (wireless) Check to be sure that the Wi-Fi light is on.
Chapter 6: Troubleshooting 4. Is the Telephony Gateway plugged into a wall outlet? ■ If so, unplug the phone connector at the back of the Telephony Gateway and plug in a known working phone. If you now have dial tone, the problem is with the house wiring. Contact your cable company or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.
Appendix A Glossary Category 5e (Cat5e) A high-quality type of cable, used for connections with speeds up to 2.5Gbps (2500Base-T or 2.5GBase-T). When purchasing Ethernet cables, always look for Category 5e cable or higher. Coaxial cable (coax) A thin wire, used to connect your television and Telephony Gateway to the cable TV system. You can buy coax from any electronics retailer and many discount stores. CPE Customer Premise Equipment.
Appendix A: Glossary Gateway The device, usually a router, that connects devices on a given IP subnet to other IP subnets. Headend The "central office" in an HFC network. The headend houses both video and data equipment. In larger cable networks, a "master" headend often feeds several "remote" headends to provide distributed services. HTTP HyperText Transfer Protocol. Hub A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices.
Appendix A: Glossary Switched outlet A power outlet that may be turned on and off using a wall switch. Usually intended for lamps. Avoid plugging your computer or Telephony Gateway into a switched outlet to avoid disruptions. TCP/IP Transmission Control Protocol/Internet Protocol. The protocols used to facilitate communications across one or more connected networks. TDMA Time Division Multiple Access. A method used by DOCSIS-compliant cable modems for sending upstream data with minimal interference.
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